Stride Pest Control is an extermination company that services the Austin, Texas area. The company was established in 2012 and is a family run business. Stride provides custom treatments for residential and commercial properties. All of its services are backed by a re-treatment guarantee. The Stride website also offers some great information on pests and pest prevention, as well as a pest library.

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The Good

  • Re-Treatment Guarantee
  • Informative Website
  • Services

Re-Treatment Guarantee

Stride Pest Control provides their customers with a satisfaction guarantee. Stride promises to provide re-treatments until your pest problem is gone. Re-treatment guarantees are standard and protect customers who find pests are still an issue after services are completed. We like that Stride provides this guarantee to their customers.

Informative Website

Stride's website offers a pest library, FAQ, and tips and tricks for preventing pests. Stride's attempt to educate customers about pest issues and how they can avoid future problems is an excellent aspect to the site. The pest library helps customers identify the pests they are having issues with. This can be very useful for customers who are having pest issues. The FAQ section also had some beneficial information for potential customers which approximate prices and other questions they may have.

Services

Stride Pest Control offers customized treatments for residential and commercial properties. Stride offers year-round services; these services help to prevent pests that are problematic at certain times of the year. Stride Pest Control specializes in services for ants, roaches, spiders, wasps, mice, rats, and termites. They also help to exterminate many other pests.

The Bad

  • Lacking Transparency
  • One-Time Services
  • Availability
  • Guarantee

Lacking Transparency

Stride Pest Control is lacking a lot of important information on their website. We would like to see more information regarding a money-back guarantee, if their services are eco-friendly, and if they offer liability insurance. This lack of information makes it difficult for our team to rank their services effectively, and can also make it difficult for customers to choose a company that best fits their needs. If a customer is a pet owner, they may find a company that is more transparent about how eco-friendly their services are. Our team believes that customers should be provided as much information as possible so that they can make informed decisions. We feel that Stride does not do enough to inform their customers.

One-Time Services

Stride Pest Control does not offer one time services; they only provide year-round services. These services help to prevent pests throughout the year. While the year-round service is excellent, we feel that it would be beneficial to customers if Stride offered one time services as well. Some situations only require a one time service. To have to pay for a year-round service for a one-time problem is not cost effective. Other companies in the industry offer these one time services, and we think that Stride should do the same.

Availability

Stride is only available in the greater Austin, Texas area. This tiny service area significantly limits the customers who can use their services. Most companies in the industry are available in several states. We would like to see Stride expand their service area.

Guarantee

Stride offers customers a re-treatment guarantee but does not provide information on money-back guarantees. A money-back guarantee offers protection for customers who are not satisfied with the services. It is common in the pest control industry for companies to provide a money-back guarantee, re-treatment guarantee, or sometimes both. It would greatly benefit Stride to offer both of these guarantees. 

The Bottom Line

Stride Pest Control is transparent with their pricing, and offer services for residential and commercial properties with a re-treatment guarantee. However, Stride is only available in the Austin, Texas area, doesn't provide one time services, and is lacking some vital information on their website. We recommend checking out this company's offerings carefully before committing to using their services for your pest control needs.

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