Name: Saela
Rating: 4.5

star star star star star

Mandy Taylor Herriman, UT

Great company! They are very friendly, professional and their product works well. I appreciate the reminder notices and the quality and efficiency of their appts. Highly recommend their services!

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

May. 8th, 2020

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Bob Brandt Sammamish, WA

I like their responsiveness to a few bee problems we've had, most recently mason bees nesting in our siding around the window trim. They got right on it and will come back for no additional charge if the problem persists.

4 years ago

Reply from Saela

It's our pleasure! Thank you so much for allowing us to take care of your home. Please feel free to give us a call at 866-529-0864 if there is anything else that we can do to make sure you are taken care of!

Apr. 27th, 2020

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Ronny Blue Springs, MO

Our technician is awesome! If you like the service you received then call Edge and request that technician as your preferred technician and get great service every time they come for a treatment!

4 years ago

Reply from Saela

Thank you so much for your feedback Ronny! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out with!

Apr. 22nd, 2020

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Clint Keith Leavenworth, KS

Edge came out for their first treatment today. They've done a great job at listening to the issues I'm having and treating the house accordingly. The tech who came out was very professional and friendly.

4 years ago

Reply from Saela

Thank you so much for your feedback Clint! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialist. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out with!

Apr. 22nd, 2020

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stejon_99@yahoo.com Blue Springs, MO

They have done a great job. Always on time, even calling ahead to say they are on the way. No problems with critters, nothing getting inside the house and with a wife afraid of spiders, that's a good thing.

4 years ago

Reply from Saela

Thank you so much for your feedback! We love hearing things are going well. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out with!

Apr. 22nd, 2020

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Jen Aurora, CO

We have been using Edge for 18 months and would not change. The bugs tried to be persistent but Edge is more persistent! I like the automatic and consistent service. The staff are friendly and professional and timely.

4 years ago

Reply from Saela

Thank you so much for allowing us to take care of your home Jen. We love hearing things are going well. Please feel free to give us a call at 866-529-0864 if there is anything else that we can do to make sure your home is properly protected from pests if they try to be persistent again!

Apr. 22nd, 2020

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Paul Gapinski Salt Lake City, UT

With the current COVID-19 restrictions in place, I was not able to engage much contact with your technician; however, he seemed personable and knowledgeable. Time will tell how effective his application was.

4 years ago

Reply from Saela

Thank you so much for your feedback Paul! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Your wellbeing and protection from pests are our top priority. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out with!

Apr. 22nd, 2020

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Ron Seman Everett, WA

The company emails you about a week before they will come on a regular appointment. Then they call about 30 minutes before they will be there. This is all very helpful. They are very professional.

4 years ago

Reply from Saela

It's our pleasure! Thank you so much for allowing us to take care of your home. Please feel free to give us a call at 866-529-0864 if there is anything else that we can do to make sure you are taken care of!

Apr. 22nd, 2020

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David Wood Independence, MO

We have used Edges service at our new house since we moved in. The house is at a lake and plenty of bugs outside. The barrier they have employed have kept the bugs outside. Great job. Thanks

4 years ago

Reply from Saela

It's our pleasure! Thank you so much for allowing us to take care of your home. Please feel free to give us a call at 866-529-0864 if there is anything else that we can do to make sure you are taken care of!

Apr. 22nd, 2020

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Nick Kent, WA

Up until yesterday Edge service has been average. A couple of the techs spent about 10 minutes with a little pump sprayer. Until Justine showed up. She's a pests worse nightmare. She was on her hands and knees checking everything, rolling over boulders and findings hidden nests. She laid out a ant trap minefield, dragged a 250+ foot hose around our place carpet bombing every escape route and used an extra insecticide for our ant invasion. She is amazing.

4 years ago

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Joe Hillebrand Kansas City, MO

Josh came out today for our quarterly treatment. He was quick, but thorough, and explained everything. He took time to answer any questions I might have had. I am completely satisfied with the services Edge provides.

4 years ago

Reply from Saela

Thank you so much for your feedback Joe! We love hearing things are going well and will be sure to pass the praise along to Josh. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help with!

Apr. 22nd, 2020

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Willo M Chicago, IL

Technician was personable and friendly. I didn't want to be on his heels but he walked the property in and out, explained what he was doing, what he did and what is to come. Let's see what happens in the next 30 days. Darryl was excellent.

4 years ago

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L. Kenny Seattle, WA

Very friendly, informative and on time. The technicians came during the height of the coronavirus situation and they were safe, using social distancing and personal protection while doing a good job.

4 years ago

Reply from Saela

Thank you so much for your feedback! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Your wellbeing and protection from pests are our top priority. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out with!

Apr. 22nd, 2020

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Greg Lewis Joliet, IL

My experience to date with their customer service has been excellent. Their technician Matt, who regularly services my home, is extremely friendly, knowledgeable, helpful, and friendly.

4 years ago

Reply from Saela

Thank you so much for your feedback Greg! We love hearing things are going well and will be sure to pass the praise along to matt. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help with!

Apr. 22nd, 2020

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Christine Kron Kansas City, MO

4 years ago

Reply from Saela

Thank you so much for your feedback! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help with!

Apr. 22nd, 2020

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Mary Marros Naperville, IL

After calling a number of pest control companies, finally found Edge to help with my vole issue. Most other companies said they don't work re: voles. Just came the 2nd time, and refilled bait boxes. Hope they will go away! ()ther voles)

4 years ago Edited September 14, 2021

Reply from Saela

Thank you so much for your feedback! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Your wellbeing and protection from pests are our top priority. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out with!

Apr. 22nd, 2020

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Shawna Holtgrew Kansas City, MO

They are very friendly and helpful - and their solution is effective I have zero wee beasties in my house and experience very few outside my house. When I do they are always willing to come back out to investigate things.

4 years ago

Reply from Saela

Thank you so much for your feedback, Shawna! We love hearing things are going well and will be sure to pass the praise along to our amazing service specialists. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help with!

Apr. 22nd, 2020

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Caren Auburn, WA

Really quick. Hardly knew they were here. They were quiet and professional, made the appointment and had the service done a couple of hours later. Really Fast! Thank you Edge.

4 years ago

Reply from Saela

Thank you so much for your feedback Caren! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. We try to make sure both the bugs, as well as the service, aren't in the way of normal life. We take great care in ensuring service is fast and highly effective. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help with!

Apr. 22nd, 2020

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Riley Stringham Provo, UT

Daniel was excellent! He took the time to question areas of concern, he took his time in providing service and didn’t just bust it out. He also followed up afterwards to make sure we were happy with his service.

4 years ago

Reply from Saela

Thank you so much for your feedback, Riley! We love hearing things are going well and will be sure to pass the praise along to Daniel. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help with!

Apr. 22nd, 2020

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Marilyn Maxwell Grain Valley, MO

The service is awesome. They work real well with us trying to catch our mole. They are very responsive when I call with new activity. They are very polite and courteous. It’s a pleasure to do business with them

4 years ago

Reply from Saela

Thank you for sharing your experience with us Marilyn ! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

Apr. 22nd, 2020

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Benjamin Kansas City, MO

Very good job, came to my door but kept there distance, for my safety and his, i was very pleased. This was the second spay , I haven’t had any ants for a month, thank you Edge

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

Apr. 22nd, 2020

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Bonnie Seattle, WA

I appreciate the quick response Edge has in getting out whenever there’s an issue in between the quarterly treatments. They always call on the way and customer service has been really good.

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

Apr. 22nd, 2020

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Rodger Orton Lehi, UT

Their service is always excellent. Since our last treatment, 2 months ago, we started seeing a few spiders and wasps. I called EDGE and Chad came out to re-service us the next day. Very friendly and professional.

4 years ago

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anshul khirbat Bothell, WA

Great service. Knowledgeable, very cooperative and friendly staff. It’s been great experience working with edge so far! Highly recommended. Just got the first treatment done today and hoping for great results.

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

Apr. 22nd, 2020

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Juliana Grant Boise, ID

This is a great service! I don't have any bugs at all in or around my house anymore. When some sugar ants took up residence at the end of the driveway, they even came out and got rid of them, no extra charge.

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

Apr. 22nd, 2020

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Dr. Sean Plano, TX

Always a pleasure doing business with Edge. They call before they arrive, give a detailed description of work completed and are very professional in all engagements. Glad I hired them!

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

Apr. 22nd, 2020

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Jeremy Brown Riverton, UT

We liked their pitch and it sounded great. Like spraying under the eaves and around the yard. But not what we received and had to ask for multiple visits to really get all the bugs. It was frustrating as they promised to get all the bugs in the first couple services.

5 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

Apr. 22nd, 2020

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Ava Rasmussen South Jordan, UT

Edge offered a good service and helped get rid of my black widow problem, but I felt like they were overpriced for their services. Their customer service was good and they helped close my account ( after trying to offer me several other options to keep account open).

5 years ago

Reply from Saela

Thanks for your review! If there is ever anything more, we can do for you in the future, please just let us know. We are always happy to help.

Feb. 14th, 2019

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Cory Ludvigson Lindon, UT

So far I’ve been impressed by Edge’s employees. They are professional and friendly and give me good and helpful information. Kyle was my salesman and Darryl was my technician. Both were exceptional.

6 years ago

Reply from Saela

Thanks for your thoughts, Cory! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Apr. 18th, 2018

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Barbara Larson Portland, OR

The technician called and arrived on time. Did the spraying and looked for ants. But in all, no one seems to be looking for the nests and the ants keep coming back within a few days. I thought by now the ants wouldn't be coming back with such force. Is there something else that can be done?

6 years ago

Reply from Saela

Barbara, thank you for taking the time to write us a review. We love feedback from our customers! Looks like we have been out to your home for a free re-service and have gotten things taken care of for you! If there is ever anything more we can do in servicing you home, please let us know. We are always happy to help!

Apr. 18th, 2018

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Jeff C Sibley, MO

Very professional when the reps came over. However I was led to believe, by the scheduling person I spoke with on the phone, that service would start the first day. Instead the reps flagged a few areas for service to start three days later. I am hopeful that this service will eliminate my mole problem.

6 years ago Edited September 14, 2021

Reply from Saela

Thanks for your thoughts, Jeff! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

Apr. 16th, 2018

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Liz Nau Longmont, CO

Edge is the best! They are extremely knowledgeable and answered all of my questions. Edge does their job efficiently and neatly! And I do not even have to be home! I highly recommend Edge!

6 years ago

Reply from Saela

Thanks for your thoughts, Liz! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

May. 22nd, 2018

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Madeline Bothell, WA

Love the service that Tristen gives. He’s always pleasant, friendly. He does everything that needs to be done. Very concensious about the work that he does. Always a pleasure to see him.

6 years ago

Reply from Saela

Thank you for sharing your experience with us, Madeline! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

Apr. 13th, 2018

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Barbara Jessen Centerville, UT

oved the fact they call the week before to make sure the scheduled visit will work and let you know when they will be there. Then the the person doing the work calls before they come to let you know as well.

6 years ago

Reply from Saela

Thanks for sharing your thoughts with us, Barbara! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Apr. 11th, 2018

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Linda Jensen Newberg, OR

We used Edge for a couple years. They came when they said they would and kept the ants away. We recently changed to another service that not only treats around the house but the lawn also. Plus they are about $30 cheaper a treatment.

7 years ago Edited September 14, 2021

Reply from Saela

Thank you for sharing your experience with us, Linda! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

Oct. 16th, 2018

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Carnan Fort Collins, CO

We have had Edge as a pest control for a few years, but during the Pandemic, I don't think their service was as valuable to us because they wouldn't come in the house to spray for spiders, etc. I also don't like that they call 20 minutes before coming because it doesn't seem like you are able to address anything directly with them because you're not home when they are.

2 years ago

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Steve Jones Riverton, UT

We've been customers of Edge Pest Control for over 5 years now and are very pleased with the level of service they provide. They are always great to come back out between services if we need it and they don't charge us for it either. Highly recommend Edge!

4 years ago

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Nancy Brown American Fork, UT

The initial sales interaction with Edge was quick and extremely efficient, they had me signed up without any hassle. I appreciated that they were willing to come out between the scheduled sprays and do free-of-charge sprays when we had unexpected ants. I especially liked that the pest problem was eliminated within the prescribed time.

5 years ago

Reply from Saela

Thanks for your thoughts, Nancy! If there is ever anything more, we can do for you, please just let us know. We are always happy to help.

May. 15th, 2019

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Kyrstin South Jordan, UT

We like edge pest control. They are very attentive and do a good job of getting the spots where we have seen bugs. We have had to call to have them come back a time or two before the scheduled date to take care of certain problem areas and they always do a great job and I love that they’ll come back as many times as you need to for free!

6 years ago

Reply from Saela

Thank you for sharing your experience with us, Kyrstin! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

Aug. 23rd, 2018

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Bertina Salzano Parker, CO

Do not hire this company. I signed a two-year contract with them back in 2017 for nine services. Years later they are telling me I am still under contract and there is no way to get out of it. They are rude, they will come and spray your house even when you ask them not to. They donât keep track of their phone calls the way they should. After my name services they are telling me that my contact is renewed when I never signed for it. Beware of what you sign with this company. They will trap you. This is probably why they changed their name to a different company because so many other people complained when it was under Edge Pest Control.

2 years ago

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raul Redmond, WA

Edge Pest control offers unlimited free reservice if the homeowner notices issues with pests. Edge has been servicing my house since July 2018 and in 3 years of service, which comes to around $2000, they failed to fix the basic issues with insects and rodents. When I called them for reservice, the reservice was futile. All the attempts to work with the service provider to fix the problem has failed. Last time Edge serviced my house was on Sep 23 2021 and their service agent did not treated the inside of the house at all. They did not properly took care of outside of the house and told me that the December service is the most important and that I should continue their services. It sounded fishy, but I thought they at least would be professional in providing the service. Later I checked the video recordings on my motion sensor cameras and there was no activity around the house captured on those, which signals that the agent did not serviced the house at all and charged me for a fake service. Yesterday I discovered traces of mice infestation around and inside the house and when I called them to fix the issue by providing a reservice, they told me that they will charge me for the reservice and they cannot treat the issues which were not addressed in the last service.

3 years ago

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Kristina N Stillwater, MN

The service was fine. It did seem to decrease the number of spiders in our basement (the reason we signed up for the service). However we ended up having to move with circumstances changing. The company does very little for early cancellation. The cost is 50% of the price of remaining services (in our case 2 services.) Therefore we are paying for an additional service for nothing. Abysmal customer service- I cannot recommend.

3 years ago

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Melissa Angiulo Wheaton, IL

The people on the phone are friendly until you have a complaint. Then they're just downright rude and dismissive and it took me forever to reach a conclusion that I'm still not happy with. We've had them come out 4 times now and have only been present to witness the first and the most recent visits. They never give me more than a date for when they're coming (no window of time, no confirmation calls, no contact when they are on their way or when the service is completed; they don't even ring the doorbell when they get there, they just leave a placard on the door). This latest time I happened to be working from home (because of COVID) and watched the tech sit in his van and play on his phone the entire time instead of actually doing anything. He got out of the car for maybe 2 minutes tops with a brush in hand, walked around the house, then got back in the car. Then he sent me the invoice, saying he had sprayed the entire exterior. I immediately called the company and it took several calls over the course of 2 weeks to reach the Regional Manager, all while being told by the Account Manager that I was making this up to get free service and that "it's hard to fake" doing a spray. I just want to get this stupid service cancelled because they're not even taking care of my bug problem, but their cancellation policy includes a fee equal to 50% of the remaining services. I am NOT going to pay hundreds of dollars to have someone NOT do a service. And the best they're going to offer me is $25 off each remaining visit (which doesn't really matter when the service is $130). Now I have to babysit the tech every time he comes out to do a spray that won't even actually get rid of our ants and spiders. Save yourself the headache and steer clear from this place and any other exterminator that wants to lock you into a contract. Just buy a bottle of Orkin instead.

4 years ago

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Vince Fagan Chicago, IL

The Edge pest company has a great sales department however, the service department leaves much to be desired. I contracted with the company to get the mice out of my attic. The service people do not go into attics but they never told me that. Sales said that the service would place bait traps outside and that would draw the rodents outside and also kill any rodents already outside with the poison bait. That never was successful. I called and requested to cancel the service in July 2020. N o one ever called back or left a message or contacted me in any way. The next thing I see is that they came out again and said they rebaited the traps and sprayed for bugs. Guess what ? I still have mice in attic and cancelled again 10/9/20. When I called today the lady said we still have to charge and the managers (who were in a meeting) will get back with you to resolve everything. She never agreed to cancel my service. Hmmm ? This is NOT a company that is reputable or trustworthy. I would NEVER use them again.

4 years ago

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Fuquana Davis ,

I have service with this company I proceeded with adding a package to my initial service they then took money out of my account before I received the additional service, and before I signed for my additional service. I was told I wouldn’t be charged for any service until after I receive service, but somehow I was charged anyway. After making my first review about this company a guy called me about it he then asked me to write a better review and they’ll refund me half my money 😂😂 I did not write a better review because the guy never sent a single email confirming anything we spoke about which I was expecting but at the same time I wasn’t I felt he was just on bull crap too I knew what would happen they would keep my money and my business and only because my brother is paralyzed I did complain but when I went to reschedule my services today I went off because in the past I was told the $300 they took was a one time fee so today Justin the “corporate manager” proceeds to tell me that the $300 is a “one time fee a month” first off no ONE TIME FEE means you’ll be charged monthly that’s a whole recurring charge I was never informed this nor did I sign an agreement stating this he claimed I did and when I had him send me the agreement it wasn’t even my signature I thought this company gave me a bad taste before I could vomit at this point I’m disgusted I have been lied to several times by this company and at this point I’m waiting for a manager to contact me and I plan to switch to a different company I do not recommend this company to anybody this is only a portion of the situation all I wanted was my services to be rescheduled but lies after lies after lies with Justin today and the other reps in the past just did it for me I can’t with edge pest control anymore AND I DO NOT RECOMMEND THEM TO ANYONE

4 years ago

Reply from Saela

Thank you for your feedback and for letting us know about this experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please feel free to reach out to us at 866-529-8064 and we would love to help take care of you. Thank you.

Oct. 13th, 2020

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Julie Aurora, CO

I just contracted with Edge this month and my experience has been great. Very professional, technician was knowledgeable and explained all services performed.

4 years ago

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Jeri Morrill Loveland, CO

They were polite, considerate, professional and thorough. Compared to the last service provider, I’m now paying less and getting more. Great Company!

4 years ago

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Matthew Smith Everett, WA

Thus far we’ve had a great experience! The first cleaning/inspection went very smooth and they covered all areas of the home and yard/fence. Great customer service!

4 years ago

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Denise Nelson North Salt Lake, UT

Edge has put bait boxes out for the critters in our back yard. They always refill them. I love the service. They treat any problem you tell them about.

4 years ago

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Sharon Rivera Layton, UT

Had an issue with spiders between services...gentlemen came out and were very efficient and followed Covid safety procedures which we really appreciated.

4 years ago