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Burns Pest Elimination

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2 User Reviews

Burns Pest Elimination has been a family-owned business since opening its doors in 1983. The company, which currently operates in Arizona and Nevada, is dedicated to providing high levels of service and quick response times to both residential and commercial clients.

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The Good

  • Variety of Pests Treated
  • Quick Response Times

Variety of Pests Treated

Burns Pest Elimination offers treatment for a number of different pests, including bird control, rodent control, bed bug elimination, cockroaches, desert crawling insects, bee and hive removal, scorpion removal, weed elimination, and mosquito control.

Quick Response Times

Burns Pest Elimination is always on call for when customers need them most. Additionally, the company boasts quick response times and claims that it will arrive within a 10-minute window of the scheduled appointment time.

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The Bad

  • Unclear Inspection Information
  • Unclear Guarantee Information
  • Limited Service Area

Unclear Inspection Information

Many pest control companies offer free initial inspections to diagnose pest issues and determine what type of treatment is necessary. Burns Pest Elimination does not disclose on its website whether or not it offers this service.

Unclear Guarantee Information

Several companies in the pest control industry guarantee their work by offering free re-treatments or a refund if pest issues persist after service. Burns Pest Elimination states on its website that satisfaction is guaranteed, but does not elaborate. It's unclear what exactly that guarantee entails. Interested consumers are encouraged to reach out to the company for more information.

Limited Service Area

Currently, Burns Pest Control only offers service in Las Vegas, Phoenix, and Tucson.

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The Bottom Line

Burns Pest Elimination has decades of experience in the pest control industry and offers treatments for several different pests. The company boasts a quick response time, but inspection and guarantee information is not disclosed on its website. Additionally, Burns Pest Elimination's service area is limited to Las Vegas, Phoenix, and Tucson.

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Star Rating

3.0

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2 Reviews

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LaureneAllyce Chaney Mesa, AZ

We've had Burns for multiple years and they did pretty well. The past year has been awful. Constant turnover of techs, techs showing up hours later than scheduled, techs stating they treated the yard when we were not there, yet we keep the gates locked. We've had it written into our file that no one is to do service unless we are home to unlock the gates; On numerous occasion, we've been told this information is not in our file; yet, we did have 1 tech that called to let us know he was coming, and wanted to make sure we will be home because of the note to our file! We have discussed issues multiple times to only find promises have not be kept. Even to the point of being told we didn't get a service because the manager changed our service without notifying us. Prices have continued to increase and even when we do get service we have webs returning shortly after. Also, their techs are never prepared, having to fill their tanks once they arrive, using our water and hose. We are in the process of looking for another company that will be more reliable and prepared!

10 months ago

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Paul Phoenix, AZ

They do a timely service and are very customer focused

2 years ago

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