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The Feltner Group

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The Feltner Group is an independent insurance agency that offers various coverage for your personal or business needs. 

As an independent agency, Feltner Group works with many well-known insurance carriers, but its clients take precedence. The agency’s staff has over 70 years of combined experience, and their goal is to help you find the right coverage, at the best value, for your situation. 

Available Coverage:

  • Homeowners Insurance
  • Auto Insurance
  • Life Insurance
  • Umbrella Liability Insurance
  • Motorcycle
  • Boat
  • RV
  • ATV
  • Snowmobile

Feltner Group also has an entire commercial insurance division for business owners.

Available Coverage:

  • General Liability Insurance
  • Business Property Insurance
  • Commercial Auto Insurance
  • Workers Compensation Insurance
  • Disability Insurance
  • Commercial Umbrella Insurance
  • Liquor Liability Insurance

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The Good

  • Personalized Coverage
  • Turnaround Time
  • Speciality Insurance 
  • Social Media Presence

Personalized Coverage

One of the biggest perks of working with an independent insurance agency is the level of personalized service — and working with The Feltner Group is no different. 

Insurance isn’t the most popular conversation topic and most people find it downright overwhelming. The fact that there are so many insurance providers all vying for your attention (and money) is enough to make anyone quit and rush their decision. 

Too often, people choose their insurance coverage solely because of price. While this may save them money, it most likely doesn’t provide adequate coverage. 

However, it also works vice versa; people who choose extensive coverage often find that it’s way out of their budget. 

Neither is a good solution. 

That’s where working with a company such as Feltner Group comes into play. Feltner’s employees have years of experience in the industry and can help find you a competitively priced policy with the appropriate amount of coverage. 

The experts at the Feltner Group do all the legwork for you. 

They’re the ones who contact the large insurance companies and get quotes. They’re the ones who take those quotes and analyze them and narrow it down to two or three good options. And they’re the ones who will continually work on your behalf to ensure you’re covered no matter what stage of life you’re in.

Turnaround Time

Feltner Group offers a reasonably quick turnaround time. Once you’ve provided all the necessary information, your quotes are generated in just a few days. 

If you’re seeking a quote for your business, the turnaround time is still fairly quick. However, be sure to have all the necessary information/documentation. The faster you provide Feltner Group with the key information, the faster it can help you. 

Specialty Insurance

The Feltner Group offers several types of Specialty Insurance. Specialty Insurance plans are made specifically for businesses that need nontraditional coverage. If you’re unsure whether or not you need specialty insurance, we recommend contacting Feltner Group and speaking with a company representative. 

Currently, The Feltner Group offers the following:

  • Brewery Insurance
  • Arborist Insurance
  • HVAC Contractor Insurance
  • Property and Landlord Insurance

Social Media Presence

The Feltner Group is decently active on social media. The agency posts articles on a variety of topics, company news, and other related posts several times a week. If you go to the review section, there are reviews recommending the company, but you can also see that Feltner Group responded to those reviews.

While this may not seem like a big deal, we have found that a company that takes the time to interact with customers (whether they’re happy or not) shows that they are customer-focused and genuinely care about client satisfaction. 

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The Bad

  • Limited Client Pool

Limited Client Pool

The Feltner Group encourages all those living in the greater Rochester, New York area to stop by (or call) and find out what kind of insurance could help them. If the agency only works with the greater Rochester area residents, this is a fairly limited client pool. 

However, we decided to reach out to the company and ask if it could provide coverage elsewhere. The Feltner Group responded and stated that it provides coverage in New Jersey and Colorado. 

While we think it’s great that more people can work with The Feltner Group, it would be nice to have this information clearly stated on the website. 

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The Bottom Line

Since it’s an independent agency, Feltner Group boasts that its loyalty is to its customers — and not to the carriers it represents. So, although the agency works with a lot of the big-name insurance companies, its priority is finding you the right provider and policy. 

Feltner Group doesn’t offer same-day quotes. However, this is due to the fact that it gathers multiple quotes from multiple providers, organizes them into a list based on pricing, coverage and your unique needs, and then presents this personalized list to you. 

While other companies may boast same-day quotes (or quotes within minutes), you won’t get that expert insight, you may miss out on savings, or you may receive coverage that doesn't suit your needs. 

The agency doesn’t provide the clearest service area, but from doing a little digging, it does provide coverage to residents of New York, New Jersey, and Colorado. 

Overall, we recommend working with Feltner Group. 

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