Buxfer

I was pretty happy with it for the first year, even though it had some bugs, (somehow my accounts almost never show the actual balance but the transactions were accurate). Recently they updated their syncing system and THOUSANDS of duplicate transactions were uploaded in an instant, and every new transaction comes in twice. There is no "back" button to undo all of that, Customer support has been unresponsive and I just dont have the brain power or time to go through all my transactions of the last year to sort them out, as they are not even in order. It is a disaster. I cannot count on it to reliably keep track of my finances. Tax season turned into hell because of this.

Was 'OK' or alright when I first started using their premium offer ($60 a year I think). But often slow to update a transaction with description ; 10 to 30 seconds, very slow for a cloud service. Then in September 2019 they changed their bank sync provider which is when the service significantly plummeted. I spent hours trying to sort out the reconciliation problems ; missing transactions, failed connections, signage round the wrong way. I asked for compensation from Buxfer (I suggested $30 refund for my time and trouble). Buxfer flatly refused anything, despite several appeals to their customer service team. Went to Paypal for support ; Paypal contacted Buxfer on my behalf, Buxfer still refused. Can't recommend a company that refuses to acknowledge poor service.

I have been a PRO member Buxfer for 2 years and it was generally quite good during this time, but I believe that they are no longer supporting the application. Earlier on there were some minor bugs that were fixed quite promptly, but recently my bug reports have gone totally unacknowledged. A few weeks ago, my bank account sync stopped working properly and I filed a bug report. A previous bug report from a few months ago for a non-critical bug has also not received any acknowledgement. I have a feeling that they have just stopped supporting the application without notifying the paying members. It's a disappointing and low integrity way to go out.

Do not be fooled, this will cause you all sorts of problems due the way it updates when connected to your bank. It will take the current balance from your bank and then use that balance to change the balance on the account on buxfer, which means you can have items reconciled incorrectly and Buxfer will not pick up this, it will change the actual balances going back to your orignal transaction, this makes reconcilling a real PIA. Also if you miss entering a transaction you will have no idea because the current balance will always match your bank account balance due to this.

I was really excited about Buxfer at first, because it offered features that other online services do not. However, the syncing feature stopped working for my bank, which made the product unusable. I reached out to customer service three times, and never received anything more than an automated response. After 5 weeks of failed syncs, I had no choice but to cancel my subscription; I went back to using Quicken.

My bank was on the list, but it would not load anything at all when I entered my information. Contacted Buxfer support repeatedly. Replies were slow; twice I was told to try again because they've updated the app – but I saw no difference. Eventually I lost interest and went back to using Mint. Unfortunate, because I would have really loved to give Buxfer a solid try. Unfortunately, it wasn't reliable and the support team was slow and unhelpful.

Horrible experience. They do not process refunds and do not answer e-mails.