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CIT Bank

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2.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 14th, 2025

CIT Bank is a "Top 50 U.S. Bank" seeking to provide online banking to consumers with lower fees and rates. From their phones or computers, consumers can easily access their accounts and conduct banking transactions. It is important to note that CIT Bank does not have any physical branch locations or ATMs that consumers can visit, which may not be preferable for all consumers. On a positive note, online-only banks often offer better deals, such as savings accounts with higher than average interest rates and low fees.

Consumers have various banking options available to them, including money market savings accounts, checking accounts, certificates of deposit (CDs), and high-yield savings options. CIT Bank's high-yield savings accounts are a popular choice among consumers and they consistently rank among the best online savings accounts in the industry.

In addition to consumer banking, CIT Bank also provides business and commercial banking options.

Continue reading for CIT Bank pros and cons.

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The Good

  • FDIC Insured
  • Variety of Accounts
  • No Monthly Fees
  • Competitive Rates
  • Checking Account
  • On-the-Go Account Access

FDIC Insured

CIT Bank provides deposit insurance through the Federal Deposit Insurance Corporation (FDIC), covering checking and savings accounts, money market accounts, and CDs. In general, almost all banks have FDIC insurance, protecting a consumer's money in the unlikely event of a bank failure.

Variety of Accounts

CIT Bank has multiple savings accounts and savings options available for consumers in addition to an eChecking account, allowing consumers to choose the best bank account for their needs. 

Consumers who are looking for a savings account can choose from the CIT Savings Builder account, similar to a high yield savings account, or CD accounts, or a money market account. Each savings option provides competitive interest rates.

No Monthly Fees

No matter which type of account you choose to open with CIT Bank, there are no monthly fees. This means that you will not be penalized for not meeting specific account requirements, such as maintaining an account balance over a certain threshold. This can provide consumers with peace of mind and flexibility that they will not be charged anything extra on their accounts.

Most online banks do not have monthly fees, but it is important to research any other fees that the bank may charge. Up front, it appears that CIT Bank has no additional fees.

Competitive Rates

CIT Bank has some of the most competitive rates in the industry, with higher than average APY rate on savings accounts — much higher APYs than you will likely find with a traditional savings account at a brick-and-mortar bank.

The CIT Bank Money Market account also offers a much higher APY than the national average. Interest rates on CDs are also high, allowing the consumer to save more money over time.

Online banks are generally more likely to offer higher, more competitive APY rates than traditional banks, but CIT Bank has been recognized as one the 10 best online banks two years running (2018 and 2019) by GOBankingRates. Therefore, if you are looking for the best rates possible on your savings accounts, CIT Bank could be a good choice for you.

Checking Account 

In 2019, CIT Bank began offering an eChecking account. The account has an interest rate set for balances under $25,000. If you want a higher APY, you must have a minimum balance of $25,000 in your account. 

The eChecking account provides consumer with a debit card, as well as the ability to deposit checks and make unlimited withdrawals and disbursements through the CIT Bank mobile app. Through the app, consumers can access their account at any time and can have the peace of mind that all their banking is available at their fingertips.

Although the checking account has no monthly fee, there is an overdraft fee on insufficient and unavailable funds, both of $30. A consumer will also be charged if they use their card at an ATM, but CIT Bank does provide a monthly ATM fee reimbursement up to $30.

On-the-Go Account Access

As an online-only bank for consumers, CIT Bank has a mobile app consumers can use to manage and conduct bank transactions. This can provide consumers with flexibility and peace of mind, that no matter where they are they will be able to access their banking information.
 
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The Bad

  • Difficulty Moving Money
  • No Physical Locations or ATMs
  • High Minimum Deposit for Checking Account
  • No Credit Cards

Difficulty Moving Money

When opening and maintaining a CIT Bank account, you cannot deposit cash into your account. All deposits must be made via funds transfer (ACH), a mobile deposit through the CIT app, a free wire transfer, or by mailing a check to the CIT office. Besides check, these are all electronic transfer methods. Funds cannot be added to the account via direct deposit. 

Transactions can be difficult if you plan on moving your money around. Additionally, this means that setting up an account with CIT may be difficult if you don't have an existing bank account (with a routing number) to transfer the funds from.

No Physical Locations or ATMs

As an online bank, CIT Bank has no physical branch locations or ATMs. This may be problematic for some consumers that prefer being able to visit a branch location as needed.

The fact that CIT Bank offers a checking account but has no ATMs is somewhat inconvenient for consumers, as they will have to pay fees if they ever need to withdraw cash from an ATM. It would be important to be mindful of your ATM usage, as those fees can pile up. CIT Bank does provide a monthly ATM fee reimbursement up to $30, but even then this may not be preferable for all consumers.

High Minimum Deposit for Checking Account 

The minimum opening deposit for the CIT Bank eChecking account is $100. This is quite high within the industry, as some other online banks allow consumers to open checking accounts with a $10 to $25 minimum deposit.

No Credit Cards

Many online banks, including CIT Bank, do not offer credit cards. For consumers looking for credit card options, online banks such as American Express or Discover may be a better option.

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The Bottom Line

For consumers looking for high APYs and flexibility, CIT Bank could be a great online banking option. Offering some of the best rates in the industry, CIT Bank surpasses its competitors by offering APY rates that consistently exceed the national average, and it has been recognized as one of the 10 best online banks for both 2018 and 2019.

With the company's new checking account offering, consumers have more banking options available to them, allowing them to manage their money all in one place. With CIT Bank's mobile app, your banking information is available at your fingertips, and you can manage transactions on the go. As an online bank, CIT bank has no physical branch locations or ATMs. This could prove to be an inconvenience if you like to have the traditional bank option of visiting a branch location or speaking with a bank associate when needed. In addition, if you ever use an ATM to withdraw cash from your checking account, you will be charged a fee as CIT Bank does not have any of its own ATMs.

Overall, CIT Bank has competitive services and offerings that will likely prove advantageous for the majority of consumers. CIT Bank reviews are limited, thus we would recommend CIT Bank based on their services, but cannot provide any recommendations based on customer reviews.

If you have, or are currently banking with this financial institution, please leave a CIT Bank review and tell us about your experience.



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1.5

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92 Reviews

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7%

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3%

3 grade

2%

2 grade

12%

1 grade

76%

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Darius Melquiadez (Noscete Ipsum)

CIT is a subpar bank and despite having some favorable rates for savings and CD's doing business with this bank is a nightmare. Their customer service is the worse I have ever experienced . The web site is poorly developed and quite difficult to navigate or use for a full banking experience and lacks real time helpful information to check transactions on real time. My experience has been very poor and the bank practices to hold your money at lower rates when your CD matures is suspicious. You are forced to cal the dreaded customer service to make a transaction that is otherwise almost impossible to verify on its website. I am quite unhappy and after my last CD matures I will cancel my accounts and never ever do business with this bank which should be audited by the OCC for irregular practices. I do not know where my CD money that matured 2 days ago is and when I called customer service they put on hold for long time until I called again with same results. It is incredible that this bank is still in business.

8 months ago

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J C

Deposited funds from the sale of a house over a year ago. All was fine until I tried to wire 1/4 of the funds to escrow for a purchase. Since I changed phone carriers (no number change) two weeks ago, I am now blocked from wire transfers for 6 mos. Not a mistake... this is policy per customer service. I can use the phone to call in, access records, and do other transfers, but all wires are blocked and there is no recourse... so I will close the account.

8 months ago

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Kathy FLetcher

My complaint is the same as many of CIT customers. I have an IRA with CIT and needed that money to be rolled over to make an investment. CIT has 5 to 7 days to review that transfer request and then will not wire the funds but will only us the mail. I may lose out on a very lucrative investment. This is my money and should not take so long to transfer this money. I would NEVER put another penny with CIT

11 months ago

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H H

The most incompetent bank i have ever delt with. Some of the most incompetent software engineers and managers have built this website. Moved all of my money out of this garbage bank. 1. I was unable to log into my account for A MONTH DUE TO THEM DOING A MAINTENCE to change their UI/UX. A MONTH. Always got this error: "CIT Site Maintenance. Your online banking system is currently unavailable." 2. Not only this, but i had to reset my password after the maintenance but they never informed me of this. So whenever i tried to log in, their error message was "We are unable to process your request. Please try again later." instead of "Wrong username/password". Even now, if i type the wrong password, this is the error. Terrible design and user experience. 3. Calling customer support was a pain, had to wait for a long time. 4. I have decided to move all of my money out of this incompetent bank. Transferring money takes forever as well. They also couldn't connect to the routing number of the savings account i am transferring money over to. Every aspect of this bank is just below par and terrible.

1 year ago

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Steve Brady McEwen, TN

CIT Bank froze access to my account and apparently closed it without any communication about the reason or a warning - not even an email. I spent more than three hours on the phone and no one can give me an answer. They will not allow me to talk to anyone on the team that makes these decisions or a manager. I have invested my life savings and all my money is tied up in this bank as it is my main checking. I was not given a chance to move some money off the platform before I found I was locked out. I got an email that my bill pay was cancelled and that payee was deleted is how I realized something was wrong. I thought someone had hacked my account at first. I will not be able to pay my bills now and there will likely be late fees. After talking to several agents, I did find out that they will send a letter and a check to me, but that is 9 days from now. Bills will go unpaid until then. I will also have to find another bank and open an account which can incur even more delays. They then went back and cancelled/returned payments made to all my bills that had already cleared payment. This is outrageous corporate behavior and not the way to treat a long time customer. CIT did not even give me the courtesy or talking to me and I still have no idea why my account is being closed. I have done nothing wrong and worked my entire life to build up good credit and raise myself out of poverty. I have never been treated with such disrespect in all my life. This is a massive customer service failure and should never happen. I was given so much wrong and misinformation, that it made the experience even harder. I hope this helps others not make the same mistake.

1 year ago Edited October 18, 2023

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Jerry Benningfield Ruskin, FL

Although CIT offers one of the highest rates on their savings accounts, the ability to transfer funds is difficult and requires an unreasonably long time to complete. Any funds transferred to a CIT account will automatically be placed in a "pending" status for as long as 5 days and be unavailable. When you call their customer service number you cannot speak with a banker who has the ability to log into your account and address any potential problems or questions. You will be speaking to an employee working from "home" who does not have access to your account and can only answer question's of a general nature. In order to log into your online account, YOU MUST HAVE YOUR CELL PHONE for verification. I have accounts at two other FDIC insured online banks who do not have such a ridiculous sign in procedure. I would not recommend this bank unless you want a high return rate and will never have a situation requiring access to your money within a few weeks!

1 year ago

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ptim Phillipsburg, NJ

was planning on moving 150,000.00 from Citizens bank to CIT for ~.5% higher interest rate. Well when trying to open my account there website could not open the account from the first option of allowing them to connect to my Citizens account because there site limited the number if characters the password would allow to lees than what my password was. so i opted for option 2 that was for them to make two deposits to my Citizens account and that went smoothly. When I attempted to log back into my CIT account it kept saying incorrect user name or password. If they are going to take up to 9 days to except my wire transfer I lose 9 days interest and that will take my 3 months just to break even. I think I will avoid Cit bank and keep my money in Citizens

1 year ago

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Kim Richmond, CA

The worst customer service that i have ever experienced!! I called 4 times, trying to set up a savings account. Twice, I was given the wrong information. On my 4th call, I was told that both accounts are closed! They never sent the microdeposits, and why i called the 4th time to see why the microdeposits were not showing in my account. that is when i found out the last rep closed, rather than kept open the savings. If this is that much of a fiasco in just getting a savings account set up, with reps not knowing what the heck they are doing, I don't trust my money there. Im sure they couldn't care less about holding my $100,000. Im going somewhere else, even if the interest rate is lower. Not worth the hassle and incompetence. Oh and one rep was even rude and impatient with my questions. Go somewhere else!

1 year ago

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Susan Cox Sparta, TN

Beware! Had CD about 3 years decided at maturity to go with another bank. After 10 days still don't have my money. I have sent secure messages as instructed received 1 email saying 3 to 5 days my money would be transferred to an external account after 10 days now still have not received anything. After 3 calls yesterday each call told me a different procedure. Now I am told they are mailing check should receive it in 7 to 10 days. It was easy to set up account and they had no issues depositing interest to an external account. Getting your money back is a problem. When I receive it could possibly be close to a month. Please beware!

1 year ago

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Bankshopper Austin, TX

Just opened my account with CIT, I was looking forward to getting the higher interest rate. I set up a transfer of $100.00 to this new account to see how long it would take, and how it went, really as test. Well I am glad I tested it, they debited $100.00 TWICE, tried to blame me for the mistake (what??) then finally agreed that it was a system error and they would return one of the duplicate transactions. This overdrew my originating bank account. God forbid I transferred the 40K I had planned on moving. Closing the bank account once everything settles. Cant trust them to do simple ACH transfers.

1 year ago

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KJS - New York Shelter Island, NY

OMG they are horrible ! ! ! If I could give zero stars I would. First off gave wrong info on CD. Called to correct it...many times and nothing happens. It's like you've gone down this very deep hole and "poof" your on the other side of the earth and you're now starting from the other side and going down again. Spoke to: "Sam" - will handle it; "Johanna" Manager - Will correct it; "Gabby" will review it; "Lisie" - what is the problem; "Carol" Manager - We've been very busy. They apologize like crazy but nothing happens. Be nice, be nasty, be persistent doesn't matter. They have your money and you are the loser in this game. Bottom line, they **** BIG TIME! 🤮

2 years ago Edited November 4, 2022

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LETS GO BRANDON Roanoke, VA

TERRIBLE EXPERIENCE with CITBANK. THEIR CUSTOMER SERVICE IS COMPLETELY INCOMPETENT. They LOCK you OUT of your ACCOUNT. CITBANK has SERIOUS ISSUES. ITS NOT EASY doing transfers. Today I just CLOSED MY ACCOUNT with them. The wait time is no less then 90 Plus Minutes. They refuse to talk to you unless you can verify the OTP One Time Pass Code. The app doesn't work. Also you can not log in to your account unless the system sends you a OTP if it doesn't you wont be able to log in. If the system is having trouble which it usually does it won't send it to you via text or email, they wont talk to you. If it does come through email it's like 10 minutes later. I was told on Friday September 2nd they were having issues then on Tuesday same thing can not log in. I was told If I didn't like it oh well. Their customer service is seriously terrible. This company is located in Southern California. So based on that alone I would stay as FAR AWAY AS POSSIBLE FROM THIS COMPANY. There are other Great Online Savings Banks out there. Just before you decide to open up any Online Savings Accounts, PLEASE do you research on their Reviews First. You will saving alot of aggravation. Again STAY AWAY FROM CITBANK. In my Opinion there's nothing I can say good about CITBANK. Just check out their Reciews from other ex-customers.

2 years ago Edited September 7, 2022

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Joey Ralston Lomita, CA

I'm still salty from a year ago, so I will write a review here so that people will think twice in Southern California using this bank for a home loan. We were clients of OneWest, which was being bought out by CIT. Over a dozen things were crazy about this, but I'll pick a few. The appraisal was 18 days "in review," and during that time we went 8 days past the loan contingency release. The loan officer, we'll call him Ly C was on some sort of power trip and kept adding unnecessary conditions to the underwriter's file, even though he was not the underwriter. We were treated like trash and like children. CIT was unprofessional, disorganized, and added no less than 20 conditions, one of which asked us literally to write an essay as to why we were buying a home. We worked tirelessly to give them everything they wanted. We were threatened that they were going to close the file, because the Ly C hadn't checked his email. It was insanity from start to finish. Every time he added a condition, it would go back into the queue sending us back 5 days, while time was running out and the seller was getting nervous. CIT then told us we needed an extra "pad" of money, even though we had plenty, and to ask a family member to give it to us - and then we could just pay it back once it "looked good." ??? It was just one insane thing after another. At day 24 of a 45 day escrow, we jumped loan companies completely and ended our relationship with CIT. The difference at the 2nd mortgage company: From the first documents we sent to closing was 21 days - including the very thorough appraisal back in one (1) business day (vs. 18 days "in review at CIT). The 2nd mortgage co., gave us VIP treatment, quick efficient service that I cannot say enough about. They asked for 2 additional conditions (not over 20) - from the Underwriter only - which we provided immediately and were approved on day 20 and officially on day 21. We moved into our new home on day 45, no thanks to CIT. I spoke to the branch manager directly and he did give us back our appraisal fee, which was nice. But he was very surprised that we got a loan. Why would one company be so easy to deal with and another actively work against us? In reading some of the reviews from across the country, it is odd how the bank almost works like a front - stringing customers along. It was the strangest experience. After sleepless nights, the only reason we didn't give up was because we wanted to make sure we weren't crazy. We weren't. If you're going to buy a home in Southern California, don't use CIT - their Pasadena branch is terrible. I left a great review of the other bank last year.

2 years ago

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Joy Barbour Henrico, VA

If I could give 0 stars, I would! This is the most horrible banking experience I have ever had. I have been trying to access my online savings accounts since April (yes, 4 months ago!) and I still can't access it. I have tried to get password assistance online and I never receive the promised email, but if I ask for my username, it is sent straight to my email. I makes no sense. I feel like my money is being held hostage. When I call the customer service number, the recording says there is a 1 1/2 - 2 hour wait - WHAT!?!?!? This place absolutely sucks and as soon as I am eventually able to access my account, I plan to pull ALL of my money out immediately! What a nightmare!! Do not UNDER ANY CIRCUMSTANCES put your money into a CIT Bank savings account.

2 years ago

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Ray Lowe Menifee, CA

Ever since CIT merged with Citizens Bank, it lost what brought me here, Higher interest rates. Since the merge, the interest rates are 1/2 of what other banks are offering on an interest only savings account. They will offer higher rates if you connect or provide direct deposit. This tells me that they have the means to offer their long-standing customers higher rates but choose not to. Also, compared to other banks they don't just raise the rate as it fluctuates like other banks and notify you of the good news! No, I had to track and open new savings accounts with higher interest rates with them to get the higher rate. Come on, you can do better than that, I'm already an invested customer. Ever since the merg with Citizens Bank, it appears they are just using us to make more money for themselves instead of passing along that R.O.I to us. I gave them one star but they used to lead the way! Now they are just followers of the rich get richer group that takes advantage of hard working Americans. CIT was a Good bank for honest working Americans. But now there are better banks with higher rates and better customer service from the executive level. This review is based on 10 years with CIT Bank and my personal experience. Respectfully, United States Navy "Chief" (Retired)

2 years ago

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Leon Los Angeles, CA

Was OK last year, but this year, I've had a great deal of trouble getting into my account. I understand that Cit was recently bought by First Citizens Bank, which may account for current disorganization. Spent over an hour trying to get into my online account over a week ago. Thought the problems had been resolved, but again today, the problems were even worse. Customer service recording said "78 minute wait" to talk with a rep, with no "call back" option. Called the new parent company, which was also no help. Very frustrating. Your survey asks if I'm a "paying customer" of Cit Bank?? I have a savings account at Cit Bank, which I can't seem to access; currently I'm paying with intense frustration!!

2 years ago

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Charlie SeMen Visalia, CA

I had Citi® / AAdvantage® Platinum Select®. There were fraudulent charges which were resolved along with all the late fees on the fraudulent charges. The Citi representative told me in May 2021 that I needed to pay the annual fee of $99. I did immediately and my balance was zero. A couple of month later Citi tells me my account is past due; that I have two late fees on the annual account fee of $99. How is this possible when the Citi representative told me I only needed to pay the $99 and indeed the account balance was zero after that? Then the customer service representative today closes my account per my request even though there is still balance in it. I'd never heard any other bank do this. If I hadn't ask him what was going to happen with balance in my account, he wouldn't have offered my to pay it and send a report to a credit bureau. This is messed up. Your representatives should be more clear and thorough. Customers aren't usually following you banking logic. Don't assume they already know something just because you know it. I will never go back to Citi!

3 years ago

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J L Rockville, MD

attempted to refiance with CIT Bank and although the loan officer (David S) was responsive, he failed to notify me of the two appraisal process. the first appraisal is a standard in person appraisal and then CIT's appraisal dept runs their own virtual appraisal. The virtual appraisal came in more than $40k less than the in person appraisal. despite attempting to appeal it with identical homes that sold less than a month ago, CIT decided to stick with their inaccurate appraisal with no justification. this ultimately killed the refinance process as they now said I did not have enough liquidity in the home. would NOT recommend!

3 years ago

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Mark Stansell Boynton Beach, FL

So CIT Bank's savings accounts do have a higher rate than most banks. HOWEVER there is a catch and here it is. When you deposit money into the account, it isn't "available" for 5 to 7 BUSINESS days per their policy. So what does that mean? They have your money, they invest it to make money off of it, and you can't touch it for that time period. We all know that banks use our money to make loans and investments at a much higher rate (often 200-1000% higher) and they thank us by giving us 0.01% to 0.5% interest. I'm ok with that because I know when I make the deposit that is what is happening, but with every other bank on the planet, when I make a deposit, ESPECIALLY an Automated Clearing House transaction, I have access (can withdraw) that money the next day and often times a few minutes later. CIT Bank takes the "hold" idea to a new level in an unapologetic manner. I am closing my account.

4 years ago

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Shawn Savage Grapevine, TX

took debt consolidation loan turn out to be fraud. citibank locked my account and would not return my money. told to open new account by their ceo i did and they locked it down and refused to refund my money. even when i told them i have corvid 19 and i was given a month to live and thats when it got worse they wouldn't even talk to me any more. they are unprofessional, un trust worthy, lie to you over the most stupid stuff they are just a bad bank, . if they had a negative rating they would get a negative 20. needless to say i got that fraud check turned it over to Florida police and it was from cash advance . i not sure what to do yet. but i cant go see lawyers about to lose my care and my electricity get turned off tonight. 12/01/20. even the ceo lied to the BBB so if the ceo does what more can you expect from their employees. I half tempted to take this virus up to one of the branches and walk in and see what kind of service i get then. but hell they wouldn't even care i bet. they will tell you they are in Singapore. They just suck stay away or you will have the same or worst problems than me. they are gonna hate it if i die because i could get my money to get my medicine.

4 years ago

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Kim Lam Irving, TX

I've have money account with CIT bank. And been request to close the account and draft my money out. I have set up the External Account transfer to transfer the money back to my account. But it's took them a month. email back and forth but it's has not been process. And now my month is stuck with them. I am not sure what is going on. When i have run couples test and see the testing transaction in/out from my bank account. But not a full amount of the request of closing account. and they're reply to my message that my External Transfer has not been setup. please think twice if you really want to invest your cash with CIT BANK.

4 years ago

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Myron O. Everson Parrish, FL

I opened 5 CD's with over 250K 3 years ago. I have had nothing but trouble with them. Trouble opening and especially getting my money back. Contacted them In June to tell them how I wanted the money forwarded to me at maturity in Sep. Was told I would have to call back again within 30 days to confirm that I still wanted the CD Cashed. Called 10 days prior to maturity and after much difficulty in attempting as to how to obtain my 52+K I finally told them to mail the check. Now 3 days after maturity I called to ensure that the check was mailed. I was told the CD closed and THAT I WOULD HAVE TO WAIT ANYWHERE FROM 7 TO 10 BUSINESS DAYS FOR THE CHECK TO PROCESS. DON'T DEAL WITH THIS BANK THEY ARE NOTHING BUT TROUBLE.

6 years ago

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Kevin Powers Levittown, NY

Worst experience EVER with an on-line bank. Their website inconveniences the customers. Lots of of computer glitches when attempting to set up an account. While attempting to set up an account for a 1 year CD for $25000, there was many glitches along the way making it look like the account was never set up and that the linked account where funds were going to come from were never set up. Some of the pages would not reload causing end user to "try again" only leading to more confusion. Upon calling there customer service they stated that 2 CD accounts were in fact started and that money would be withdrawn from my destination account to fund both accounts to the tune of $50,000 dollars. I made it know to the agent I was attempting to set up only 1 CD account. As we were speaking I was trying to explain to her that I was on web site at that very moment and even then the site was telling me there was no funding account set up for any account. When she told me there was nothing she could do I immediately called my bank to block CIT from withdrawing ANY funds from my account and rest assured I will never be doing business with them again

6 years ago

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David Kohl

Horrible experience with their service. Terrible, disorganized website. Tried to open an online savings account for $100,000, instead they opened two (2) savings accounts for $100,000 each -- without my knowledge, of course. More than that, they attempted to ACH $200,000 from my funding external bank account, instead of $100,000. The customer service is totally incompetent, they are not able to comprehend basic things. The customer service manager is unprofessional. All in all, there were not able correct the situation (I simply asked them to delete the second account I never requested to open in the first place, but they could not do that) and they seemingly got prepared to rip off my external bank account by withdrawing $200,000. I had to urgently drive to my non-CiT bank involved in this to put stop payment on any attempt by CiT bank to withdraw funds. This bank is a joke, a sad joke.

7 years ago

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Ebony and John Contreras Scurry Silver Spring, MD

My money earned a decent rate, but they put my account on dormant and would not let me access it. I called customer service after trying on my own. On the phone for an hour without any progress. The game is that the law requires them to transfer your funds into an account of the State Controller if there's no activity. So they lock you out of your account so you can not have activity. Then your money is gone. No thank you. I'm going back to Emigrant Direct. CIT offers the high rate to lore you in. Don't fall for it. These folks are making bank with shady practices.

1 year ago

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Thomas Karp Naples, FL

Run, do not walk, from these thieves. Account lockouts. misleading information, almost impossible to transfer funds Trustee to Trustee with IRA account. You call three times, you get three different excuses, when you actually get a call back. They hope you get frustrated and stop trying to move your money to another bank. I was a victim of that scam for over two years. CIT bank should be investigated and held accountable for how they are conducting business on line.

1 year ago

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Ben Bradbury Modesto, CA

The signup user experience is horrible. The application asks for an amount to open your account with. Then, once you open the account, there is NO record of the amount that you have scheduled to transfer. This led me to schedule another transfer in the same amount, causing me to over-draw the account that I was moving money from. Additionally, you cannot use your money for 7 DAYS after the transfer has posted.

1 year ago

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Scott Tease Hilton Head Island, SC

What a disappointment this companies IT is. For a company that is set up for being online the experience using the App and the website totally sucks. Half the time transactions fail, the finger print ID sign in has never worked. The most recent problem happened during a transfer request - the site said the transaction failed so I redid it only to find two duplicate transactions happened. Truly unacceptable I would not recommend this bank.

1 year ago Edited July 7, 2023

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KH

Tried to setup a Platinum account and entering my name it flashed a red "enter a valid name". Same thing after entering email. Called and waited 10 minutes for Samantha to tell me to wait a few minutes and try again. Same thing. Called and waited an additional 12 minutes and asked for CitBank email address, instead of wasting time on the phone. They have no email. So extended wait time on phone, no email, website unusable......and dozens of complaints....... I'll forgo the exceptional interest rate and go to an exceptional bank NOT CITBANK.

1 year ago

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George Bowling Columbiana, AL

Horrible communication. I made an initial deposit of 1200$ with a plan to deposit over 200K. After 45 minutes on hold, I was told my deposit was not available for 11-12 days after they took it from my bank via ACH. That’s calendar days. Five plus days business. I will close this account ASAP and look elsewhere to deposit large amounts. Beware!!!!

1 year ago

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Michelle R Charlotte, NC

I’ve only been able to get into my account 1 time. I’m completely locked out and the unlock account feature is complete garbage. You just get sent into a loop. It says the username that they even sent you in an email is incorrect. When you change your password it says your username is incorrect when it isn’t. Don’t get this account and save yourself a huge headache.

1 year ago

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Norbert Schoenebeck Raleigh, NC

Worst account opening experience ever. Applied for a saving account online, entered all my info. Next day I got a denial email. No information provided, no info how to find out. Very sketchy ... I called their call center to find out more. No info provided.. asked me to send paper letter to an address in California to request the info. I do have a perfect credit all my life... Very frustrating... possible a HOAX to collect user info and SSN's .. stay away from this place.

1 year ago

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PaulB Downers Grove, IL

I liked the advertised CD Rate. However, the user experience in opening an account is brutal. The website keeps kicking users back to start. Logging back in to 'resume' produces similar results at varying stages. I had high hopes that I was 'almost' complete and ready to invest - only to be kicked back to the start. Upon calling the "help" line during normal business hours received automated message that estimated hold time would be 34 minutes. There are better options for your time and money, do not waste it with CIT Bank.

2 years ago

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Johnno Riverside, CA

Up until a couple of days ago I had cd accounts with CIT since 2014 . Until recently they have been great. However I just had a CD come do and tried to contact the bank for updating it. Tried to do it online but my login and password no longer worked. Tried to get this fixed but had difficulty contacting someone. Finally got somebody and they promptly hung up on me. Following that I spent three hours trying to get somebody on the phone to finish my transaction. No luck. I withdrew my money. They have no concern for their established customers.

2 years ago

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Charles Salmans Darien, CT

Absolutely impossible to get customer service on the telephone, necessary since I seem to be locked out of my online account. Plus their interest rates are very unclear. They have initiated a new savings account that pays a competitive rate but they are screwing existing customers. Have tried for 3 days to get customer service on the phone to no avail. Three hour waits, they say, but leave your number and we will call you. They haven't done so despite attempts for 3 days.

2 years ago

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Alex Sequoia Portland, OR

Locked out of my account online access and the app with misleading options to reset password, unlock account none working as expected. The emails are not coming to my registered address while no multi-factor authentication codes are recognized even when correctly entered. This is a disaster for a bank that is only accessible online!!! I am exiting this bank after being a customer for many years.

2 years ago

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JeanMarc San Diego, CA

Went to sign up for the 0.90% advertised saving account, and got declined, no reason given, after they took all my personal information. Since I have an excellent credit (800+) and wanted to deposit a bunch of money, I wonder why this bank would not honor their ad. Not a huge loss I guess upon further review of the bank's own rating and its affiliates (OneWest Bank, First Citizens Bank...).

2 years ago

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Charis Currie Gulfport, MS

Not user friendly! Have had to call for help wait times ridiculous and when they say they will call you back they never do and no info on site of how to close account they lock you out even though you use correct password if they send you a pass code you can copy and paste and it still won't take . Oh and I've been hung on times I did get through so no no not at all a friendly bank!

2 years ago

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Boston W Boston, MA

I had over $250K in my savings account. It became more and more difficult to get online. Citbank kept changing the method of logging on. When I called I had to wait 25 minutes for a human and then was disconnected. I have tried again and told 15 minute wait. I want to close my Account and transfer it elsewhere. Citbank is not User Friendly. Stay clear.

2 years ago

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Diane Vargo Katy, TX

HOA payment site does not work. No one actually will answer the phone when you call to get help. Customer service is nonexistent. Neither my subdivision accounting management firm nor I could get the bank to fix my account during the past month, over 30 days now, so that I can make my HOA payment. I don’t know what I can do to simply pay my bill !!!

4 years ago

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Brenda Chattanooga, TN

My CD matured on 7/8. I called to have the money transferred to my checking account and was told I had to send an email requesting closure which I did. 2 days later I called as the money was not transferred. I was told that I had to submit a "closure form" and provide a routing and account number which they already had! 7/12 and I am still waiting for the transfer of funds. This delay caused me to miss out on another attractive CD rate. CIT is great until you want to access your OWN money!!!

5 years ago

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James Brown Rancho Santa Margarita, CA

Do not use this bank, the website and online services are beyond horrendous and any skilled user will find themselves immediately agitated and horrified. I'm pulling all of my money out ASAP and I suggest anyone else do the same and/or NEVER open an account here. I would rather take the .01 percent lower APR with a Bank that this competent then have my money with CIT. RUN RUN RUN RUN RUN RUN..I can't stress that enough.

6 years ago

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L. A. Dougharty La Quinta, CA

I had CDs with this bank. When they rolled over, CIT Bank never gave the best rate. For example, I had a Bump CD paying 1.25%. (it never bumped during the 1 year term even though interests rates were rising). CIT Bank renewed it at 1.25%! When I said this wasn't sufficient, the Bank upped the rate to 2.50%. I declined saying I did not want to do business with the Bank. I asked my funds be sent by external transfer. The Bank said I had to go through several steps to get my money so it can hold my funds and pay no interest. Stay away from CIT Bank.

6 years ago

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rbcit Bismarck, ND

Recieved a letter from CIT, said they lost my e-mail address, and I should call them . I spent 56 minutes with a representative, who gtold me she could not figure out how to get me online to view my balance, and could not tell me if I had a balance!. She told me to call back 2 hours later, which I did and spent another 18 minutes on hold before finnaly reaching someone who said they will send me a statement! I'll be surprised if I get it! BANK LOCAL

8 years ago

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Anand Mirpuri Granada Hills, CA

Terrible bank to do business. After many years of established accounts, they suddely froze access to all the accounts without any reason given and after repeated phone calls they said they will send the funds after 10 days. I have filed the complaint with FDIC and consumer credit bureau.

1 year ago

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Gary Hartman Milwaukee, WI

Don't bother wasting your time,long wait time ,get help from customer service & can't solve easy problem with getting login to online banking,1 hr later nothing done.Went back on second time ,wasted 2 hrs ,was told my phone needed cookies erased because two many things interfering.Went to a computer later still no login F*****UP

2 years ago

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Peter Thall Houston, TX

These people practice bait and switch. I signed up for a savings account to get the 3.6% rate. Then I discovered that the actual rate was less than 1% , it turns out that they have different kinds of savings accounts, The agent I spoke to was a smarmy, disingenuous creep. Stay as far away from these people. They are liars and theived

2 years ago

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S Gonzales Yukon, OK

I have had several accounts at CIT Bank, but today, I tried calling, currently I've been on hold over 3 HOURS! This is totally unacceptable! Don't put your money at CIT unless you want no customer service and want your money held hostage. If I can make a complaint to the banking department about this, I will!

2 years ago

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l k Buffalo Grove, IL

Worst on-line bank for customer service. Virtually unreachable. Been trying for days at different times and just get a recording saying there is a wait of at least 90 minutes for a representative. TERRIBLE CUSTOMER SERVICE.

2 years ago

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James Newark, DE

The on line savings bonus, (Feb, 2021) of $300 for a deposit of new money of $50,000 was interesting so I jumped thru the hoops they asked for and wire transferred the funds only then was I told that the bonus offer was withdrawn. Just hope I can transfer funds to another bank that puts the people making the deposits - first.

4 years ago