Name: CIT Bank
Rating: 1.5

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PaulB Downers Grove, IL

I liked the advertised CD Rate. However, the user experience in opening an account is brutal. The website keeps kicking users back to start. Logging back in to 'resume' produces similar results at varying stages. I had high hopes that I was 'almost' complete and ready to invest - only to be kicked back to the start. Upon calling the "help" line during normal business hours received automated message that estimated hold time would be 34 minutes. There are better options for your time and money, do not waste it with CIT Bank.

2 years ago

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Johnno Riverside, CA

Up until a couple of days ago I had cd accounts with CIT since 2014 . Until recently they have been great. However I just had a CD come do and tried to contact the bank for updating it. Tried to do it online but my login and password no longer worked. Tried to get this fixed but had difficulty contacting someone. Finally got somebody and they promptly hung up on me. Following that I spent three hours trying to get somebody on the phone to finish my transaction. No luck. I withdrew my money. They have no concern for their established customers.

3 years ago

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Charles Salmans Darien, CT

Absolutely impossible to get customer service on the telephone, necessary since I seem to be locked out of my online account. Plus their interest rates are very unclear. They have initiated a new savings account that pays a competitive rate but they are screwing existing customers. Have tried for 3 days to get customer service on the phone to no avail. Three hour waits, they say, but leave your number and we will call you. They haven't done so despite attempts for 3 days.

3 years ago

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Alex Sequoia Portland, OR

Locked out of my account online access and the app with misleading options to reset password, unlock account none working as expected. The emails are not coming to my registered address while no multi-factor authentication codes are recognized even when correctly entered. This is a disaster for a bank that is only accessible online!!! I am exiting this bank after being a customer for many years.

3 years ago

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JeanMarc San Diego, CA

Went to sign up for the 0.90% advertised saving account, and got declined, no reason given, after they took all my personal information. Since I have an excellent credit (800+) and wanted to deposit a bunch of money, I wonder why this bank would not honor their ad. Not a huge loss I guess upon further review of the bank's own rating and its affiliates (OneWest Bank, First Citizens Bank...).

3 years ago

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Shell Higgins Southport, NC

This bank used to be fine as a savings account. They merged or were bought by another bank. Now I cannot even log on. After waiting for 35 minutes to speak to customer service, I was assisted to change the password, (rep told me the problem is not with me). The new password won't work! Beyond frustrated.

3 years ago

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Charis Currie Gulfport, MS

Not user friendly! Have had to call for help wait times ridiculous and when they say they will call you back they never do and no info on site of how to close account they lock you out even though you use correct password if they send you a pass code you can copy and paste and it still won't take . Oh and I've been hung on times I did get through so no no not at all a friendly bank!

3 years ago

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Boston W Boston, MA

I had over $250K in my savings account. It became more and more difficult to get online. Citbank kept changing the method of logging on. When I called I had to wait 25 minutes for a human and then was disconnected. I have tried again and told 15 minute wait. I want to close my Account and transfer it elsewhere. Citbank is not User Friendly. Stay clear.

3 years ago

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Diane Vargo Katy, TX

HOA payment site does not work. No one actually will answer the phone when you call to get help. Customer service is nonexistent. Neither my subdivision accounting management firm nor I could get the bank to fix my account during the past month, over 30 days now, so that I can make my HOA payment. I don’t know what I can do to simply pay my bill !!!

4 years ago

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Brenda Chattanooga, TN

My CD matured on 7/8. I called to have the money transferred to my checking account and was told I had to send an email requesting closure which I did. 2 days later I called as the money was not transferred. I was told that I had to submit a "closure form" and provide a routing and account number which they already had! 7/12 and I am still waiting for the transfer of funds. This delay caused me to miss out on another attractive CD rate. CIT is great until you want to access your OWN money!!!

6 years ago

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James Brown Rancho Santa Margarita, CA

Do not use this bank, the website and online services are beyond horrendous and any skilled user will find themselves immediately agitated and horrified. I'm pulling all of my money out ASAP and I suggest anyone else do the same and/or NEVER open an account here. I would rather take the .01 percent lower APR with a Bank that this competent then have my money with CIT. RUN RUN RUN RUN RUN RUN..I can't stress that enough.

6 years ago

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L. A. Dougharty La Quinta, CA

I had CDs with this bank. When they rolled over, CIT Bank never gave the best rate. For example, I had a Bump CD paying 1.25%. (it never bumped during the 1 year term even though interests rates were rising). CIT Bank renewed it at 1.25%! When I said this wasn't sufficient, the Bank upped the rate to 2.50%. I declined saying I did not want to do business with the Bank. I asked my funds be sent by external transfer. The Bank said I had to go through several steps to get my money so it can hold my funds and pay no interest. Stay away from CIT Bank.

7 years ago

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rbcit Bismarck, ND

Recieved a letter from CIT, said they lost my e-mail address, and I should call them . I spent 56 minutes with a representative, who gtold me she could not figure out how to get me online to view my balance, and could not tell me if I had a balance!. She told me to call back 2 hours later, which I did and spent another 18 minutes on hold before finnaly reaching someone who said they will send me a statement! I'll be surprised if I get it! BANK LOCAL

9 years ago

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Anand Mirpuri Granada Hills, CA

Terrible bank to do business. After many years of established accounts, they suddely froze access to all the accounts without any reason given and after repeated phone calls they said they will send the funds after 10 days. I have filed the complaint with FDIC and consumer credit bureau.

2 years ago

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Gary Hartman Milwaukee, WI

Don't bother wasting your time,long wait time ,get help from customer service & can't solve easy problem with getting login to online banking,1 hr later nothing done.Went back on second time ,wasted 2 hrs ,was told my phone needed cookies erased because two many things interfering.Went to a computer later still no login F*****UP

2 years ago

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Peter Thall Houston, TX

These people practice bait and switch. I signed up for a savings account to get the 3.6% rate. Then I discovered that the actual rate was less than 1% , it turns out that they have different kinds of savings accounts, The agent I spoke to was a smarmy, disingenuous creep. Stay as far away from these people. They are liars and theived

2 years ago

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S Gonzales Yukon, OK

I have had several accounts at CIT Bank, but today, I tried calling, currently I've been on hold over 3 HOURS! This is totally unacceptable! Don't put your money at CIT unless you want no customer service and want your money held hostage. If I can make a complaint to the banking department about this, I will!

3 years ago

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l k Buffalo Grove, IL

Worst on-line bank for customer service. Virtually unreachable. Been trying for days at different times and just get a recording saying there is a wait of at least 90 minutes for a representative. TERRIBLE CUSTOMER SERVICE.

3 years ago

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James Newark, DE

The on line savings bonus, (Feb, 2021) of $300 for a deposit of new money of $50,000 was interesting so I jumped thru the hoops they asked for and wire transferred the funds only then was I told that the bonus offer was withdrawn. Just hope I can transfer funds to another bank that puts the people making the deposits - first.

4 years ago

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Sanni C Kansas City, MO

Run away from this bank when you see this review. It will save your time and money. Don't deal with IT. The core value of this cit.com bank is taking full advantage of you from the contract. They work with other lock of integrity/ monkey business and get other good people's money.

5 years ago Edited September 14, 2021

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Buck Steere Shreveport, LA

I wish I could give this "Bank" zero stars. The process is horrific, and the hold times are beyond abnormal. It has been 7 days and they still have not released my funds nor do they have any record of the promotional bonus they promised to pay. I will bank local after this and gladly take a slightly lower return.

5 years ago

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henry Lynnfield, MA

Is there a zero star rating? They respond to on line customer service request via your account with an automated message to call customer service- every time no matter what the request. Worse customer service on lie - they could care less. Not sue how this bank keeps any customers.

7 years ago

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L C

Takes way too long for electronic transferred funds to be available (over 1 week). I could totally see taking over a week for a mobile check deposit, but NOT an electronic funds transfer.

1 year ago

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Royal Imports Myrtle Beach, SC

Customer service does not exist. Neither phone or Email. I can not get payoff amount for weeks, and even months. No one reply's to emails or phone calls. Simply avoid at any cost, one of the worst bank experience I ever had.

2 years ago

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Mark Howie Columbus, OH

Takes forever to transfer funds out of your CD. Amazing how quickly they could transfer money in, but to transfer it out SO SLOW. Delayed the closing on the house because of the delays.

3 years ago

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Go Plan Las Vegas, NV

Company is super slow. Terrible mortgage process ask for a ton of paperwork and can’t determine approval early need months and months and can’t process information quickly. Avoid them it’s a waste of time

5 years ago

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Laurel Keeley Washington, DC

I spent 3 hours trying to operant account with Cit Bank today. Almost all of this time was on hold trying to get answers to mistakes THEY made online. Just gave up and told them to cancel the account , if one really existed.

7 years ago

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Hisham San Antonio, TX

Untrustworthy I will never finance any equipment with them again they’ll rip you off, play with numbers the worst customer service with is the worst attitude

2 years ago

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Michael Morris aka Hawke Richmond, VA

Horrible bank. Put your money elsewhere. on hold for literally three hours. Authorized $10000.00 and they took $20000.00. The worst banking experience I've ever had.

3 years ago

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Sarah Levittown, PA

After our mother passed, we handed in the correct paperwork 6 months ago and they still will not release the funds. They will steal your money. Run far from this company!

3 years ago

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Jim Fredric Fort Myers, FL

Change of online banking looses my memos of transactions. No warning that these memos would be lost forever; just deleted. Very expensive bookkeeping now for me.

4 years ago

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Jada Williams Lawrenceville, GA

This company defrauded Me. I've dealt with many banks, and CIT is ten times worse than them. Horrible business practices.

2 years ago Edited December 16, 2022

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Michele Clevering Studio City, CA

No phone service. I was told that would improve but since takeover, it is terrifying

3 years ago

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Kelly911 Central Point, OR

They pay the highest interest rates that I've found online. The only reason I gave 4 stars is that they hold deposits for 5 biz days, although interest does accrue during that time. This acct is linked with my local bank, and transfers are easy online. Great online bank

5 years ago Edited September 14, 2021

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Dmk Waukesha, WI

It has been over a week and I cannot get access to my money after I opened a new account

6 years ago

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Gray Robert Schaumburg, IL

I have been locked out of transferring money to external accounts. Is my money being held hostage?

2 years ago

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Brenda Wilder New York, NY

No help at all!!! Wait time is so long my phone battery went dead. I get locked out regularly.

3 years ago

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Joan Pryor Essex, CT

Phone call wait time: 181 minutes! Need I say more? I almost thought they were joking.

3 years ago

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Ed Jones San Marcos, CA

The WORST customer service of any bank. RUDE woman !!!!! Will be moving my $ elsewhere

3 years ago

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D G Walpole, MA

Terrible, horrible customer service. I would stay away from this one!!

2 years ago

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Jerem Pitt Salt Lake City, UT

Terrible customer service. Incompetent people.

2 years ago

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van cin Denver, CO

They hold my wire transfer fund for 10 days

3 years ago