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MI Windows and Doors

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58 User Reviews

7.1

Overall Score

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LAST UPDATED: September 21st, 2021

MI Windows and Doors is one of the nation's largest suppliers of vinyl and aluminum windows and patio doors.

For over 70 years, MI Windows and Doors has served various clients throughout the United States. With a nationwide network of certified, trusted, and qualified dealers/distributors, MI Windows and Doors can provide consumers with accessible, attentive, flexible, and timely solutions. 

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The Good

  • Window Selection
  • Quality Control
  • Limited Lifetime Customer Assurance Warranty
  • Energy Star® Program
  • Made in the United States

Window Selection

MI Windows and Doors has a decent selection of windows for homeowners to choose from. The company is continually working hard to design and create unique windows that excel in efficiency while also enhancing curb appeal. 

However, that's not all; MI's website allows you to choose the material, color, glass (single-pane, double-pane, triple-pane), hardware, grid style, and more. 

If you're unsure where to start, we recommend using MI's "Find A Window" Tool. The tool allows you to enter some basic information (your state, the type of project, and window type), and it will recommend several window options. 

It is important to remember that MI's products will vary by state and region. If you are looking for something more specific, it's recommended you call MI for further assistance. 

Quality Control

MI Windows and Doors believes in providing consumers with superior products that are of exceptional quality. To help ensure this happens, the company performs audits every hour, on every line, in every factory across the country. All MI Windows and Doors products are AAMA-certified and Feature-complete. 

Limited Lifetime Customer Assurance Warranty

Products made by MI Windows and Doors come with a Limited Lifetime Customer Assurance Warranty. If there is ever a problem with your windows or doors, you can quickly view your warranty information by visiting MI's website. The warranty information is downloadable, so you can even print out a copy for yourself. 

Energy Star® Program

MI Windows and Doors is partnered with ENERGY STAR to provide high-quality, energy-efficient products. 

ENERGY STAR is a voluntary program that was established by the EPA in 1992. The program was designed to help businesses and individuals save money and protect the environment by using energy-efficient products and technologies. Any product with an ENERGY STAR designation must meet the third-party certification based on testing in the EPA-recognized labs. 

Made in the United States

MI Windows and Doors proudly states that all of its products are manufactured in the United States. 

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The Bad

  • Does Not Install Products
  • No Online Visualizer 
  • Pricing Information

Does Not Install Products

To be clear, MI Windows and Doors is a manufacturer and does not install any of its products. 

If you purchase a window from MI, you'll receive installation instructions. If you're still struggling to install the window, you can read through one of MI's installation guides or watch a how-to on the company's YouTube channel. 

No Online Visualizer 

Unfortunately, you'll have to use your imagination when visualizing MI's windows on your home. Unlike many other window companies, MI does not have a visualization tool to help you choose which windows you want on your house. 

Pricing Information

MI Windows doesn't disclose prices on their corporate website, making it difficult for potential customers to discern whether the products will fit into their budget. 

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The Bottom Line

If you're looking for new windows for your home, we suggest taking a look at MI Windows and Doors inventory. The company has been around for over 70 years and offers a decent selection of beautifully designed (but also extremely energy-efficient) windows. All products are tested to ensure they're up to MI's rigorous standards and made to last. If you want to know more about pricing, you'll have to get a quote or speak with a customer representative over the phone. 

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MI Windows and Doors Frequently Asked Questions

Are MI Windows good quality?

MI windows are of excellent quality. With the latest technology in vinyl extrusion and fabrication, MI windows are extremely durable and can last for decades. MI ensures that its products hold up under stress through rigorous testing at its engineering facility. And thanks to state-of-the-art features like metal-reinforced meeting rails and multi-chambered mainframes, MI fabricates products that are extremely strong and long-lasting.

Are MI Windows decent?

MI makes windows that meet or exceed the standard for a good quality vinyl window suitable for new home construction or replacement window projects. As energy performance demands increase, MI has responded with superior, energy-efficient window and patio doors that meet stringent ENERGY STAR® requirements. All MI windows feature warm-edge spacer systems with options for gas-enhancement, Low-E glass, and other energy-efficient attributes. Consequently, MI windows will help keep your interior space comfortable regardless of the season. And MI manufactures durable, energy-efficient windows without sacrificing aesthetic quality. With multiple color and grid options, MI windows can complement any architectural style and interior design.

Who makes the best vinyl windows?

Thirty-four years after the company’s founding, MI began fabricating vinyl windows in 1981 and has been expanding ever since. With the addition of Milgard Windows & Doors to the company in 2019, MI has become one of the largest manufacturers of vinyl windows in the country. Between MI and Milgard, their products reach all 50 states and parts of Canada. Both companies’ windows and patio doors have become favorites of homeowners and builders due to their aesthetic appearance, overall performance, ease of use, and builder-friendly qualities.

What types of windows does MI make?

MI manufactures a huge selection of vinyl and aluminum windows: single-hung, double-hung, single-slider, double-slider, bay, bow, picture, casement, awning, and basement windows. Customers can order fin, flange, or finless frame windows designed specifically for replacement, remodeling, or new home construction projects. All MI windows feature a variety of complementary products to ensure you can purchase coordinating windows and doors that match the style of your home.

What does MI stand for?

The MI name reflects the company’s roots. MI began as a window-screening business that was named “Metal Industries” because of the metal screen frames it produced. Over time, the company’s name was shortened to MI as its primary business shifted to other building materials, primarily vinyl windows and patio doors. The company is no longer registered as “Metal Industries,” and is solely focused on window and door manufacturing. However, in recognition of its 75-year history, the company has maintained the MI name.

What is MI Windows’ warranty?

MI maintains a series of warranties depending on the type of product and the region in which the product was purchased. Homeowners can look up their specific warranty by visiting the company website and downloading the warranty document that applies to their product series. Please visit: miwindows.com/warranty

Message from
MI Windows and Doors

Founded as a window-screening company in 1947, MI Windows and Doors has grown into one of the country’s largest manufacturers of vinyl and aluminum windows and doors. MI operates more than 10 manufacturing plants in seven states and employs over 5,500 team members from coast to coast, fabricating products that are available in all 50 states and parts of Canada.

Long recognized as an industry leader, MI produces some of the best vinyl windows and sliding glass doors on the market by focusing on five Quality Pillars: Safety, Integrity, Continuous Improvement, Creativity, and Partnerships.

Through stringent testing at its engineering facilities, MI fabricates durable and energy-efficient windows for every climate. This constant innovation has yielded an aesthetically desirable product line that is also builder- and contractor-friendly. MI’s windows and sliding glass doors are ideal for new construction, remodeling, renovation, and window replacement projects, and its multiple series of complementary products offer homeowners a wide array of aesthetically pleasing choices.

Whether they’re searching for single-hung, double-hung, slider, casement, awning, basement, or projection windows, or a product with a specialized design, customers will find what they need at MI.

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Star Rating

4.1

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58 Reviews

Review Breakdown

5 grade

67%

4 grade

10%

3 grade

5%

2 grade

0%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Featured Review

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David Irwin Baltimore, MD

Pretty straight forward getting windows replaced with these folks, ordering process was relatively easy and the customer service was great, technicians who replaced the windows were well above average and had great personalities, was completely blown away how fast they replaced them and it made my house sparkle again as if it was new, 100% satisfied customer

3 months ago

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Featured Review

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Praveen K Alpharetta, GA

Extremely happy with the warranty replacements. They were available on phone for any questions and answered questions multiple timea. Windows were replaced in timely manner and they even sent couple of missed windows. The only negative point was the ordering process, they can probably make it little simpler and reduce the number of forms but otherwise rest all was smooth.

3 months ago

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James Fox Dallas, GA

The windows are amazing, they look great and have completely changed the look of my house. The technology is great too. No matter how hot is is outside, 95+ the windows are cool to the touch on the inside.

1 month ago

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David And Marilyn Keller, TX

My service issue with the installer was the distributor. It was not the best. The reason why is the windows were ordered on the wrong side and we had to wait twelve weeks for the new set which were made wrong. So we had to wait twelve weeks for the next set. They are very lovely windows and seem to be reducing our energy bills, but I think the company should be more responsive to the consumer versus the distributor.

1 month ago

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Chuck Krivickas Deltona, FL

Solid product windows installed with no issues and look great. The door also seemed great but it leaked at the base and we had to reseal everything around the base a few times to fix it.

1 month ago

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Deborah Indian Trail, NC

I had contacted MI Windows over a period of several years concerning the problems I was having with my windows. I waited to submit the claim to make sure I did not have more windows to include in my clam. Each time I called customer service they were very helpful. All the customer service people I spoke with were very professional. My replacement windows are now installed and I am very pleased with the service I received. From the time I submitted my claim to getting them installed was 3 weeks which is awesome service. I elected to have MI Windows to install the windows. Buddy from FENESTRATION SERVICES INC EAST installed the windows. He was professional and completed the job in less than 1 hour.

2 months ago

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Kim Bowman Houston, TX

I have only had them 7 months. They look good but the screens are rather flimsy and the wire meshing is not even in a few places. I am afraid the coating will chip. It has in a few spots and over time it is inevitable.

1 month ago

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DianaM Waldorf, MD

Called and told me he would be out at four. Fifteen minutes early I was so pleased with Colton, he was extremely great to work with, was so considerate of my home and myself. He did a wonderful job in installing the window. He said it was his first time to take out a broken window and he couldn’t of done a better job. It is so great to have someone so polite and mannerly nowadays. Thanks Colton!!

2 months ago

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Melody Wake Forest, NC

Of course I was disappointed that some of my window panels did not keep the seal. But from the moment I contacted the Warranty department, I received great service. They answered all of my questions. The claim submission process was involved, but there absolutely no delays in handling my claim. From the customer service agent at MI to the window technician that actually installed my new panels, I was very pleased.

2 months ago

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Tim K State College, PA

Just had 16 windows replaced under the original owner Mi warranty. The service staff was excellent in handling the warranty claim - and the installer (Colton) was on-time, courteous, skilled and professional. During my career I have hired many service technicians for the business I was in. Colton would rank right up there with the best of the best! Great to see a company that understands how to handle a warranty claim. I was very pleased with the process and the professionalism. Thanks!

2 months ago

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Dominick Decatur, GA

I have had their windows on my home for 16 years now and there were a few window seal leaks. They were great to work with. I had these items covered, they asked me to do measurements and get the window serial numbers. They had instructional videos on youtube as how to measure the windows. I sent the window measurements in and they priced the delivery or the installation. It was an ideal experience. The installer came out twice to install my windows. In the interim, there was a hail storm that hit the area and damaged all of my front screens. I priced the screens and paid for those and they added it to my bill and the installer brought them for me to place on the windows. All and all, he was in and out very quickly and I love the quality of these windows. They are low-e and have good soundproofing and look beautiful. It's not all the time that you get friendly customer service that is willing to honor a warranty that would expire in almost 4 more years, with little difficulty. I just had to prove that I was the original purchaser of the home and other items they requested. Easy peasy.

3 months ago

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John Stevenson Flagstaff, AZ

I would have given them a higher rating, but the window was not clean when it arrived and it was very hard to get it cleaned up.

1 month ago

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Jmarsh Macomb, MI

I purchased the 1555 double hung window series and cannot be happier for the home I needed them for in new construction. They look nice, are energy efficient and affordable. I recommend this series.

1 month ago

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Kathy Sherman, TX

We purchased windows from Lowes some years ago and under warranty by MI. We needed 4 replaced because the seal was compromised. We received great customer service from office staff at MI. Then the installer called as promised, windows arrived sooner than expected and then were installed with expertise. Very happy with whole process.

2 months ago

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Larry Sullivan Kokomo, IN

Claim was handled quickly and professionally. This being my second claim made it easier on understanding process and expectations. Technician notified me as soon as he was assigned replacement and kept me informed throughout the replacement process. Job was completed without any issues.

2 months ago

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Jim Hall Columbus, OH

The ordering process was easy and they kept up with us on the timeline. The best part was the installer. Donnie was on time, friendly, and did a wonderful job. He covered his shoes, wore a mask, and thoroughly cleaned the windows he installed. The windows look wonderful.

2 months ago

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Rob Holden Savannah, GA

This is the second time for warranty work however no repeat windows. I suppose the hardest part is all the paperwork to do, the photo's, the uploading of pdf's etc. However that is the work involved in parts warranty. I thought the installation costs were fair as I have no experience doing it and wasn't going to mess up a warrantied product.

2 months ago

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Slowik York, PA

Our MI windows were initially purchased and installed by our builder. Our home is 17 years old and we had a problem with seals on some of our windows. They were under warranty and were replaced . The service technicians were very knowledgeable and professional and they did a top-notch job in taking care of the problem. They were craftsman and took pride in doing the job right. The windows were covered by warranty and we paid the installation cost which was reasonable. Everyone we dealt with were customer oriented and a pleasure to work with. Thanks for a job well done.

3 months ago

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Joan Lynn Mount Holly, NC

Ordered replacement Windows in June 2021 and customer service was great. Very pleasant, informative and courteous. Windows were installed 7/8/2021 by Fenestration Services. The installer was wonderful. He went above and beyond taking care not to damage walls, floors or carpeting. MI Windows is very fortunate to have such a wonderful sub contractor. Overall I could not be more satisfied.

3 months ago

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John Moeller Lubbock, TX

M.I. Windows is a solid honest American company made up of decent knowledgeable people throughout. They manufacture their high quality windows in the US!!! Their telephone workers in Pennsylvania were extremely helpful. No gimmicks. No nonsense. Donnie Russell called me and said my parts would be ordered and he would later come to my home to do repairs. My situation was under warranty. My out of pocket was zero. Our house is new so we wanted everything to be in good shape. Donnie was honest, friendly, experienced and professional. He did a great job!!! He needs to be recognized and paid more money for his good work!!! This company is very dependable!! I can show you a lot of others that are not!!

4 months ago

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Bill Newman St. Marys, GA

My 11 year old home has MI windows throughout. Due to pressure washing or natural occurring settling, 9 of my dual panel windows lost their seal and became cloudy over the years. The local window company (who installed every window in 2010) gave me a VERY expensive quote to replace the windows. When I called MI directly, I learned of the warranty! After verifying my serial numbers on each window and sending pictures of the cloudy windows to MI, I got an appointment for a full warranty replacement. The sole cost was $370 for shipping and installation labor! I LOVE MI Windows! Great service, great company!

4 months ago

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Yaninee Pinniem Huntington Beach, CA

Modern look and very durable. The windows give me the functionality that I need were looking for.

1 month ago

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Joe Dunkirk, NY

we had two windows replaced by mi windows and doors. They were under warranty. Payton and his partner I think his name was Zach replaced fast and they were both courteous and efficient. they are both great guys

2 months ago

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Cindy George New Port Richey, FL

Scheduling and window install was excellent!Installer was very professional willing to take off shoes upon request , wore a mask upon request and was able to complete job quickly and efficiently Would recommend MI window.

2 months ago

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Dave Creighton Lancaster, PA

We were very pleased with the replacement of our casement windows. Colton did a very fine job. We was very polite and professional and left the area very clean. Thank you for having employees trained as well as Colton. Dave Creighton

3 months ago

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Robert CoventryPark Indianapolis, IN

Larry E, the technician you sent, was prompt and suggested the steps that could be used to solve our window problems. We agreed they would be a logical procedure to follow. Larry proceeded working on the windows and was finished within a short period of time. I sent a letter to you today stating this very information. Again, we appreciate your effort to solve our problems. Thank you very much! Robert T Dunn

4 months ago

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sherie tapper Sykesville, MD

I did a warranty claim. The customer service group was very helpful. I was able to do everything electronically. I was approved in less then 5 days from the time the claim was submitted. The installation contractor for MI was very experienced. The windows were installed with one month from the time I filed the claim. I was very impressed with all of the service I had. Thank you.

4 months ago

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Ken Prettol Cedar Hill, TX

Windows are great and work well. I'm impressed with how well they fit into the window opening.

1 month ago

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Karen Breaux Arlington, TX

They are great window. No more noise from outside. They look good

1 month ago

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Daniel Rutherford Edgewood, MD

I really like MI windows, unfortunately sometimes the screens wear causing small holes.

1 month ago

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Susan Rahe Olathe, KS

It was very easy to put our warranty to work. We talked with amazing customer service reps who got our windows ordered and they were replaced by a knowledgeable installer.

2 months ago

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Barbara Hopkins Langhorne, PA

Zach, the service tech from MI Windows and Doors, was extremely courteous, knowledgeable and professional. He installed the replacement windows quickly.

2 months ago

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Joanne Barden Fredericksburg, VA

Very responsive, clear instructions about warranty request. Their subcontractor for installation was great to work with. Jordan from Strauby's was excellent.

2 months ago

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Bob Caiazzo Manahawkin, NJ

Service was great. Everyone I talked to was extremely helpful, patient and professional. Even their subcontractor Northeast Window & Glass Service could not have been better.

3 months ago

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Carol Kalma Cassville, NJ

Customer service is exceptional. I have always dealt with courteous people. My home is 13 years old. The builder installed MI windows. I have replaced at least 10 windows due to broken seals. Residents in my community have also had major problems with the seals. Between the replacement cost (shipping only) and the installation I have paid approximately $700. There are still some windows that need to be replaced. I just listed a home that had 9 windows that failed inspection. The quality of the windows is poor and I would not recommend anyone purchasing them.

3 months ago

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Reply from MI Windows and Doors

I'm so sorry to hear that you've had this experience with your MI Windows. We take all customer feedback very seriously. We will certainly share your feedback with our product team. Thank you for sharing your experience with us so we can continue to make improvements.

Jul. 21st, 2021

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Edward Kennedy Franklin, IN

I could not be happier with both the service and installation we received with our MI replacement windows. The quality of the windows is great and the representative who facilitated the installation could not have done a better, more efficient job.

4 months ago

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Richard Besser Prescott, AZ

Correspondence between us and MI was very good. Technician Grady R and helper arrived on time, introduced themselves and got right to work. Within a very short time, the job of replacing our bedroom picture window was completed. Very happy with the service we received.

4 months ago

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DR. JON COSSE Hightstown, NJ

Excellent ordering procedure, great job installing our window replacement. Highly recommended service and windows. Service person came on time and completed the new install quickly and expertly. Dr. Jon Cosse, West Windsor, NJ

4 months ago

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Glenn Dutton Spring Hill, FL

Keeps house quiet and lower electricity cost

1 month ago

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Mark Lapinski Bethlehem, PA

Easy to install. Open and close smoothly

1 month ago

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Joyce Platt Levittown, PA

They are made well. The seams are welded.

1 month ago

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John Slattery West Chester, PA

Colton was experienced, well mannered ,and spoken. He was on time, communicative and represented MI Windows very well. Replacement windows look great!

3 months ago

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Patrick Little Chestnutridge, MO

missing a screen... no response in 9 months. adhesive dribbled between glass layers. customer service didn't care

1 month ago

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ROBERT NOLAND Homosassa, FL

The light transmittance could be a bit better

1 month ago

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John Dean Rio Vista, CA

Within a short analysis period, Dave executed the replacement needed. very courteous, jovial, and uplifting!

2 months ago

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Melinda Mathews Powhatan, VA

No customer service when it comes to replacing a failed window. We were told there was a life time warranty on the windows and when we called we were told it only pertained to the original owner of the house. This house is only 7 years old, really, good windows should last much longer than that. We said we would pay for the replacement window and asked if they could send the area rep to measure the window and we were told they did not do that, only under the original warranty. This does not seem like good customer service. As we need to replace sections of windows or whole windows, we will NOT be using Mi Windows.

5 months ago

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Donna Clauss Albuquerque, NM

The service was excellent. Our guy was professional, knowledgeable and courteous.

2 months ago

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Louis J T Pleasantville, NY

Overall extremely satisfied with the window and the follow up visit by a technician.

2 months ago

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Arthur Branham Bayville, NJ

Over the 10 yrs I owned my home I had to replace 19 window that lost the seal. Granted that the windows were supplied under the warranty but I had to pay shipping and pay to have them installed. It also created a big inconvenience since the window shades had to be removed, furniture moved and in the case of a couple of windows I had to pay someone to remove and reinstall the shutters that were on those windows. I just think having issues with 19 windows shows poor quality. I do have to give credit to Zack who came to do the recent replacement, he was neat, efficient and very professional.

4 months ago

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Reply from MI Windows and Doors

I'm sorry to hear your experience didn't live up to the standards we expect. We take all customer feedback very seriously and are dedicated to making continuous improvements that positively impact our homeowners. If you need any further assistance, please email me at [email protected] with your contact info so I can help.

Jun. 21st, 2021

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Jack Becke Lake Havasu City, AZ

The technician, Grady, did an excellent job expediting the window replacement and installation. Very satisfied with the overall job!

5 months ago

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