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NEWPRO

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8.1

Overall Score

LAST UPDATED: November 1st, 2024

NEWPRO Home Solutions, founded in 1945, is a New England home remodeling company, offering a variety of services from flooring and roofing to siding and windows. NEWPRO manufactures all of its own windows and offers a variety of window types, all of which are available through one of three NEWPRO MAX Series window lines.

The NEWPRO MAX Series is a high-quality and high-performance window replacement option that offers a variety of customizable window designs; all windows are energy efficient and backed by a comprehensive warranty. The NEWPRO MAX Series includes the following three lines of windows, of which customers can choose from based on their needs, style, and budget: EcoMAX windows, SuperMAX windows, and UltraMAX windows. Each line offers varying window features and benefits. No matter which window line you choose, NEWPRO will install your windows in as little as one day, reducing any disruption to your daily life.

NEWPRO is partnered with Renovo Home Partners, a platform that helps home improvement companies understand their customers, improve their technology, and grow their business overall. Through NEWPRO’s Renovo partnership, the company may provide customers with a higher level of support and service.

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The Good

  • Variety of Window Types
  • NEWPRO MAX Series Windows
  • Energy Efficient Windows
  • NEWPRO Window Replacement Process

Variety of Window Types

NEWPRO offers the following variety of window types:

  • Awning windows
  • Bay windows
  • Bow windows
  • Casement windows
  • Double-hung windows
  • Hopper windows
  • Picture windows
  • Slider windows

Most home remodeling and/or window replacement companies offer a similar variety of window types. However, it is interesting to note that NEWPRO doesn’t appear to offer single-hung windows, a common option offered by most other companies in the industry. The window type(s) you choose to install in your home will depend entirely on your needs, style, and budget, but it can be helpful to have a wide variety of options available to you.

NEWPRO MAX Series Windows

NEWPRO designs and manufactures all of its own windows, which are available in the NEWPRO MAX Series. The series features a variety of window models that include advanced insulating technology, assisting in regulating your home’s temperature. In addition, NEWPRO MAX Series windows are fully customizable — you can choose from a variety of window styles, frame colors, interior wood options, and hardware finishes.

The NEWPRO MAX Series includes three lines of windows that offer specific benefits and features. These lines include the following:

  • EcoMAX windows — Energy efficient windows that include HeatSeal Spacer technology and quality glass.
  • SuperMAX windows — Includes all the EcoMAX features, but offers additional material upgrades.
  • UltraMAX windows — Windows that include increased energy efficiency and durability.

The option to choose from one of three window lines allows you to more fully tailor your window replacement to your needs, and especially your budget.

Energy Efficient Windows

As part of the NEWPRO MAX Series windows, you can choose from a wide variety of energy efficient windows that are available in a selection of styles and designs. NEWPRO energy efficient windows are highly durable, featuring Celuca, NEWPRO’s patented cellular composite material.

Celuca is up to 140 percent stronger than traditional vinyl — the material is resistant to bending and is also highly insulating. Thus, NEWPRO energy efficient windows may more effectively assist in regulating your home’s temperature, which can lower your monthly heating/cooling costs.

NEWPRO Window Replacement Process

The NEWPRO window replacement process is entirely overseen by the company itself, from window design and manufacturing to window installation, NEWPRO does all the work. This may provide customers with additional peace of mind, knowing that all aspects of their window replacement are facilitated by the company itself and never outsourced to a third party.

The window replacement process itself is simple and includes only the following three steps:

  1. NEWPRO window design consultation
  2. Window pre-inspection (ensures that your home receives perfect-fit windows)
  3. Window installation is as little as one day

To get started, you can schedule a free NEWPRO consultation on the company’s website.

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The Bad

  • Limited Service Area
  • Undisclosed Warranty Information
  • Undisclosed Financing Information

Limited Service Area

NEWPRO only serves the following two New England states:

  • Connecticut
  • Massachusetts

It isn’t uncommon for home remodeling companies to have limited service areas. For the customer, this can be beneficial because local companies may have specific expertise in the climate and materials in the area. However, it also limits the number of customers who can use the company’s services. Thus, if you don’t reside in either Connecticut or Massachusetts, NEWPRO’s services will unfortunately be unavailable to you.

Undisclosed Warranty Information

NEWPRO indicates that it offers various warranties on its products and services. However, the exact terms and conditions involved with these warranties aren’t disclosed. Thus, you may find it difficult to compare NEWPRO with other companies, especially if you’re looking for a comprehensive warranty to protect your investment. Most home remodeling companies are upfront with the type(s) of warranties that they offer, but this isn’t the case with NEWPRO.

It’s likely that NEWPRO offers a limited lifetime warranty on its windows, as this appears to be the norm in the industry. But, warranty length and term can’t be confirmed at this time. You’ll need to speak with a NEWPRO representative to ascertain what type(s) of warranties are available.

Undisclosed Financing Information

NEWPRO offers financing options to qualified customers through its network of lenders. However, no further information is available. If you’re interested in the company’s financing options, you’ll need to schedule a consultation to speak with a NEWPRO representative.

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The Bottom Line

NEWPRO designs and manufactures its own windows, all of which include high-quality materials, such as Celuca, NEWPRO’s patented cellular composite material that is 140 percent more durable than traditional vinyl. Windows are available through the NEWPRO MAX Series, which includes three lines that offer specific benefits and features. 

If you reside in Connecticut or Massachusetts and are looking for energy efficient window replacement options, NEWPRO could be a good choice for you. The company’s patented Celuca material offers increased durability and insulation, both of which can assist in regulating your home’s temperature, potentially lowering your heating/cooling costs. And you don’t have to sacrifice style for functionality, as all NEWPRO windows are available in a variety of styles, which you can customize with a selection of frame colors, interior wood options, and hardware finishes.

NEWPRO windows are protected by a comprehensive warranty. However, specific warranty terms and conditions aren’t disclosed. If you’d like to learn more about NEWPRO warranties, you’ll need to schedule a consultation to speak with a company representative.

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Star Rating

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5.0

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21 Reviews

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Christopher Norbert

A+ Overall Experience ! The two consultants that came out to evaluate what we had in our existing bathroom were Great ! I have a good working knowledge of construction and renovations and I did my best to give them my perspective of what we were looking for, something basic but nice. They thoroughly went over options and pricing including what might work best for my elderly cousin and me assisting her with her daily bathings. They were excellent ! Apparently most jobs are custom manufactured and I was concerned at the initial lag time I was given but due to my cousin's physical condition they were able to bump up the manufacturing time by several weeks which was a big help, especially to me. The Carpenter and Plumber came from totally different directions and showed up right on time. Again, they were also fantastic !! If my past Carpenter and Plumber experiences had been even close to what these two did I wouldn't need to be doing most of my own work. The plumber was just great, replace the tub, tub drain, toilet and toilet drain as well. Was polite, professional, did a great job ! I'd hire him again in a minute. The carpenter was equally fantastic and a real stickler for details. He had a longer drive home and actually came back for a second day as there were a few details in the shower unit that I asked him to adjust, such as the height of a couple of shelves due to my cousin's physical condition and he gladly accommodated. Ditto to hiring him again also he was extremely fastidious, detail-oriented, and wanted to make sure everything was the way I wanted it. The only thing I can say aside from the fact that everything was fantastic as I wish I had the same experience with other people in the trades when I've needed them. I would put all their names in but I don't have them in front of me unfortunately if I dig them up maybe I will next review, thanks very much, Chris N

4 days ago

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Reply from NEWPRO

Hi Chris!Thank you so much for taking the time to share your detailed and thoughtful review! We’re thrilled to hear that you had such a positive experience with our team from start to finish. It’s clear you have a deep understanding of construction, and we’re glad our consultants were able to work with you to find the best solutions for your needs. It’s also wonderful to hear that we could accommodate your timeline to help with your cousin’s situation — we truly try to be flexible and responsive to the needs of our customers. The carpenter and plumber you worked with will be so pleased to hear your praise, and we couldn’t agree more about their attention to detail and commitment to making sure everything was just right. We really appreciate your kind words and look forward to working with you again in the future.

Nov. 5th, 2024

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Diana Gadsby

We had all our windows and sliding doors replaced and from getting the quote to the installation team, NEWPRO was the best! They answered all our questions, helped us take advantage of a great financing program, and have even checked back in with us to make sure everything was perfect. The installation went great and the team was so nice. They did have one problem, where a windows was the wrong size from the manufacturer but they resolved the problem and scheduled a follow up as soon as they recieved the correct window. It shows how much they care to make it right when something unexpected happens. As for the quality, we could tell the difference in our houses' insulation almost immediately. The doors and windows are holding up great. We would highly recommend NEWPRO to anyone looking to update their home.

2 weeks ago

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Reply from NEWPRO

Hi Diana. Thank you so much for your glowing review! We’re thrilled to hear that you had such a positive experience with us from start to finish. It’s great to know that our team was able to answer all your questions, help you take advantage of the financing program, and check in afterward to make sure everything was perfect. We really appreciate your understanding with the slight issue regarding the window size. Our team always strives to handle unexpected situations promptly and professionally, and we’re so glad we could resolve it to your satisfaction. It’s wonderful to hear that you’re already feeling the benefits of your new windows and doors, especially in terms of insulation and energy efficiency. Your recommendation means the world to us, and we truly appreciate your trust in NEWPRO. If you need anything else or have future projects in mind, we’re always here to help!

Nov. 5th, 2024

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Ron Kwiatkowski

I knew of NewPro’s reputation in prior to hiring them to remodel 2 bath rooms and replacing 32 windows. From start to finish they were highly professional and attentive to what we were looking for. Eric was great. He responded quickly to our inquiries and and made us feel like we were the most important customer. Customer support was great too, and communicated clearly on delivery and installation expectations. The quality of their products is also Impressive. Our bathrooms were completely transformed in record time. Wes and his team are true craftsmen. Our windows are amazing and made our home warmed and quieter. Great company, great products, great service!

2 weeks ago

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Reply from NEWPRO

Hi Ron! Thank you so much for your fantastic review! We’re thrilled to hear that your experience with NEWPRO exceeded expectations from start to finish. It’s wonderful to know that Eric, Wes, and the entire team were able to provide you with such attentive, professional service, and that you felt truly valued throughout the process. We’re also so happy to hear that your bathroom remodels and new windows have made such a positive impact on your home—transforming your space and improving the energy efficiency and comfort of your home. The craftsmanship of Wes and his team is something we’re incredibly proud of, and it’s great to know that shone through in your project. Your kind words about our company, products, and service mean a lot to us.

Nov. 5th, 2024

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Mike Zelasky

NEWPRO installed a stand alone shower to replace our old one that was too small and had water damage on the wood surrounding the shower. They replaced it in less than one full day with a much better shower. They removed the old shower and stripped the wood floor to ceiling to the bare bones to remove the water damage. The new shower will prevent future water damage. The shower looks wonderful and is wonderful. NEWPRO did us right.

2 weeks ago

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Reply from NEWPRO

Hi Mike! Thank you so much for your fantastic review! We're so glad to hear that you're loving your new shower. It’s great to know that the installation process went smoothly and that we were able to address the water damage while providing you with a much better, more durable solution. We take pride in delivering high-quality work, and it’s wonderful to hear that we did right by you. If you ever need anything else or have future projects in mind, please don’t hesitate to reach out. Thanks again for choosing NEWPRO!

Nov. 5th, 2024

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Trudy Roddy

NewPro was excellent from the start to the end. We had a great experience with Tyrell on the sales end, and we loved the team of pros who came in to do the work. They did exactly what they said they’d do in the time they quoted us. We planned two days for them to come in advance to take out windows and install. It took two days, first was installation from inside, second was outside. The entire team was extremely professional and we love our windows. We were able to get a loan through MassSaves as we chose triple pane. We can feel the difference in our energy efficiency.

2 weeks ago

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Reply from NEWPRO

Hi Trudy. Thank you so much for your wonderful review! We’re so happy to hear that you had a great experience with Terrell and the rest of our team. It’s great to know that the installation went smoothly and that we were able to meet our timeline and promises to you. We’re especially pleased that you’re already feeling the difference in your energy efficiency with the new triple-pane windows, and that you were able to take advantage of the Mass Save loan program. We always aim to provide top-quality products and service, and it’s fantastic to hear that everything exceeded your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We’d love to work with you again!

Nov. 5th, 2024

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Gayle Malloy

A no pressure sales approach to the quality products available with New Pro. The products are energy preferred and the warranty is outstanding. Very satisfied with the business relationship I have with New Pro products.

1 week ago

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Reply from NEWPRO

Hi Gayle! Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our no-pressure sales approach and that you're satisfied with the quality of our energy-efficient products. We pride ourselves on offering both great products and excellent warranties, so it's great to know that those aspects met your expectations. We truly value the business relationship we've built with you and appreciate your trust in NEWPRO. If you ever have any questions or need assistance in the future, we’re always here to help!Thanks again for your support!

Nov. 5th, 2024

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Caroletta Alicea

I strongly suggest if you need quality work done call NewPro. They are efficient, professional, courteous and reasonably priced. I had work done By them and I am thrilled! I’m writing this on my own free will I asked for the link so that I could do so.

2 weeks ago

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Reply from NEWPRO

Hi Caroletta! Thank you so much for your wonderful review and for taking the time to share your experience! We're thrilled to hear that you’re happy with the quality of the work, and we truly appreciate your kind words about our team’s efficiency, professionalism, and pricing. It means a lot to us that you reached out to leave a review on your own—your feedback is incredibly valuable, and we're grateful for your trust in NEWPRO.

Nov. 5th, 2024

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Stephen Novak

We want to Thank-you for all 18 of our New Windows. All of the team members, Design, Sales, Installation and Ben who worked with me so many times in rescheduling this event. ⭐️⭐️⭐️⭐️⭐️

3 weeks ago

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Reply from NEWPRO

Hi Stephen! Thank you so much for your wonderful review and the five-star rating! We’re thrilled to hear that you're happy with your 18 new windows and that our team—design, sales, installation, and especially Ben—provided you with great service. We know scheduling can sometimes be tricky, so we're glad we could work with you to find the best timing. Your satisfaction means a lot to us, and we truly appreciate your trust in NEWPRO.

Nov. 5th, 2024

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Xiaohan Li

Excellent work! The installation was stress free! Good quality with reasonable price.

6 days ago

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Reply from NEWPRO

Hi Xiaohan! Thank you so much for your great review! We're thrilled to hear that you had a stress-free installation experience and are happy with both the quality of our work and the price. We always aim to deliver the best value for our customers, and it’s great to know we hit the mark for you! If you need anything else or have future projects in mind, don't hesitate to reach out. We’d be happy to work with you again! Thanks again for choosing us!

Nov. 5th, 2024

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James Corbett

2 new showers, 1 tub, 3 days... Clean job, professionally done. I could not be happier. I will call again for other projects in the house!

2 weeks ago

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Reply from NEWPRO

Hi James! Thank you so much for your great review! We're thrilled to hear that you're happy with your new showers and tub, and that the job was done cleanly and professionally. It's fantastic to know that everything met your expectations! We’d love to help with any future projects in your home—just let us know when you're ready. Thanks again for choosing us, and we look forward to working with you again soon!

Nov. 5th, 2024

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Erik Drauschke

The team did a great job from beginning to end. They made sure everything was picked up afterwards. We have had a lot of compliments on the work.

2 weeks ago

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Reply from NEWPRO

Hi Erik! Thank you so much for your wonderful review! We’re so glad to hear that you had a positive experience from start to finish and that our team left everything clean and tidy. It’s fantastic to know that you’ve received lots of compliments on the work—we take great pride in delivering quality results, and your feedback means a lot to us. If you ever need anything else or have future projects in mind, don’t hesitate to reach out. We’d love to work with you again!

Nov. 5th, 2024

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Linda Brown

Very professional knowledgeable staff walk in shower was perfect design works well for me. My scaredy cat didn't mind strangers in condo.

3 weeks ago

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Reply from NEWPRO

Hi Linda! Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your walk-in shower and that the design works perfectly for you. It’s also great to know that our team made your scaredy cat feel comfortable—always a win! 😊 We truly appreciate your feedback and are so glad that everything met your expectations. If you need anything else or have future projects in mind, we’d love to help again.

Nov. 5th, 2024

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Kim Comstock

I love the quality of the windows. Connor was very thorough and the final product we received is wonderful!!

2 weeks ago

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Reply from NEWPRO

Hi Kim! Thank you so much for your kind review! We're thrilled to hear that you’re loving the quality of your new windows. It’s great to know that Connor was able to provide thorough service and that you're happy with the final product.

Nov. 5th, 2024

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Kent Freshour

The crew was diligent and hardworking. The windows are superior and our house is way more energy efficient.

3 weeks ago

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Reply from NEWPRO

Hi Kent! Thank you so much for your great review! We’re thrilled to hear that the crew was diligent and hardworking, and that you're already noticing the energy efficiency benefits of your new windows. We take pride in offering top-quality products and service, so it’s fantastic to know that everything has made such a positive impact on your home.

Nov. 5th, 2024

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Patty Nicklaw

Work was excellent cleanup was wonderful. Couldn’t have been more pleased.Nemy was exceptional!!!

2 weeks ago

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Reply from NEWPRO

Hi Patty! Thank you so much for your amazing review! We’re thrilled to hear that you were pleased with both the quality of the work and the cleanup. We always aim to leave everything spotless and looking great, so it's wonderful to know that made an impact. We’re especially happy to hear that Nemy provided exceptional service— we’ll be sure to pass along your compliments!

Nov. 5th, 2024

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Mike Howe

I loved how fast and easy the process was

1 week ago

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Reply from NEWPRO

Hi Mike! We're so glad to hear that the process was fast and easy for you. We always aim to make things as smooth and efficient as possible, and it’s great to know we succeeded in doing that for you. If you need anything else or have future projects in mind, don’t hesitate to reach out.

Nov. 5th, 2024

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Carmen Gray

Professionalism and neatness! Very happy

1 week ago

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Reply from NEWPRO

Hi Carmen! Thank you so much for your feedback! We're thrilled to hear that you were happy with the professionalism and neatness of our team. We always strive to provide a high level of service, and it's great to know that we met your expectations. If you need anything else or have future projects in mind, don't hesitate to reach out. We're here to help!

Nov. 5th, 2024

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Tracey McCarthy

Very prompt and knowledgeable. It looked better than I could have imagined.

3 weeks ago

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Reply from NEWPRO

Hi Tracey! Thank you so much for your fantastic review! We’re thrilled to hear that you were impressed with both the promptness and knowledge of our team, and that the final result exceeded your expectations. It’s always our goal to deliver results that wow our customers, so your feedback means a lot to us. If you ever need anything else or have future projects in mind, we’d be happy to help again. Thanks again for choosing us!

Nov. 5th, 2024

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Kathy Dwyer Hydorn

Great presentation by Antonio. Professional, informative, and efficient

3 weeks ago

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Reply from NEWPRO

Hi Kathy! Thank you for your kind words! We’re so glad to hear that you had a positive experience with Antonio. It’s great to know that his professionalism, informative approach, and efficiency made an impact. If you have any more questions or need assistance moving forward, don’t hesitate to reach out. We’d be happy to help!

Nov. 5th, 2024

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Virginia Macdonald

We got Newpro windows when I bought my house in 1998 and we love them! We had a couple issues with a couple of them and even though it had been 20 years, they came back and fixed it like their warranty said. I was so impressed with the windows. I figured I would give their shower makeover aWe got Newpro windows when I bought my house in 1998 and we love them! We had a couple issues with a couple of them and even though it had been 20 years, they came back and fixed it like they’re warranty said. I was so impressed with the windows. I figured I would give their shower makeover, a try and got a new tub and shower, and I love soaking in it. Highly recommend them great customer service.

2 weeks ago

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Reply from NEWPRO

Hi Virginia! Thank you so much for your wonderful review! We’re thrilled to hear that you've been enjoying yourNEWPRO windows for over 20 years and that our team was able to stand by our warranty and resolve any issues promptly. It means a lot to us that you trusted us again for your shower makeover, and we're so glad you're loving your new tub and shower! We truly appreciate your recommendation and are grateful for the opportunity to continue providing you with excellent service. If you ever need anything else, don’t hesitate to reach out—we’re always here to help. Thanks again for your kind words and support!

Nov. 5th, 2024

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Thomas Weidlich

Walk in came out great and would use him again

3 weeks ago Edited October 11, 2024

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Reply from NEWPRO

Hi Thomas! Thank you so much for your review! We’re so glad to hear that your walk-in shower turned out great and that you’d consider working with us again. Your satisfaction is our top priority, and we’d be happy to assist with any future projects you have in mind. Thank you for choosing NEWPRO as your home improvement partner!

Nov. 5th, 2024