AMSCO Windows

BUYER BEWARE!!!! Purchased $40,000 worth of Studio Series BLACK vinyl windows from Amsco for the new house my wife and I are building. When the installation of the windows started I was shocked to see that the windows were a bronze color - not BLACK. When I called the vendor he informed me that dark bronze is BLACK. I called the sales rep Danny P. at Amsco and was told the same thing. I asked how this could be when the Amsco website for these windows clearly called out and showed a color sample of BLACK - not bronze. I was told that there are several shades of BLACK - who knew!!! In the Amsco universe dark brown is now BLACK. Nowhere on the website or in the order was there any disclosure or clarification that if you order Black vinyl windows you would receive dark bronze - not Black - completely misrepresented. Tried with Amsco customer service to get some assistance and was referred to sales manager Steve C, but never got a call back. Having designed our home around these black windows with black: facia, eves, accent colors, stone veneer, standing seam metal roof on the exterior and black hardware, faucets, granite, etc... on the interior it's completely depressing to have dark bronze windows with no accountability from the manufacturer. If you want Black windows for your project find a different manufacturer and one that will stand behind what they represent to sell.

We have only had our Amsco windows for about a year now, but so far we are very happy with them. Right off the bat we noticed how much quieter our house was. Colder weather has now started and our furnace does not need to run as much to keep our house warm. We purchased our windows from a company called Mr. Window. They gave us the best price right up front and I didn't have to listen to some long sales presentation. I also should mention that the two guys who installed our windows did a great job.

We built our house in 2020. We had a few issues with some of our AMSCO windows and reached out to our building rep at BMC. We were told no one could come out because they all had COVID, but would follow-up. A year and a half later, an AMSCO rep, Alex C, finally came out and said he would replace the basement patio door (even tho all patio doors don't work properly) and the bathroom window. Three months later, my husband reached out to the AMSCO rep again to find out the status of those replacements and the rep said they were making them and wanted to make sure they were built properly. Fast forward another three months, and my husband called the AMSCO rep to find out the status and left a voicemail. The AMSCO rep has not responded. A month later, I called the AMSCO rep and left a message on his voicemail and he hasn't responded. It has been over two years since we moved in and those windows have not been replaced and the AMSCO rep has not followed up. We are unable to finish our basement until that patio door is replaced. We would really like to get this resolved. We would like at least a courtesy call or something to let us know when those windows will be replaced. We have been more than patient.

I work in the window / door industry and have the benefit of working with over 20 different window manufacturers. This affords me the freedom to not only serve my customers in a way that helps them meet their needs, but it also gives me a unique insight into what makes windows different and what makes their manufacturers different as well. A reality of my industry is that mistakes happen, sometimes a mistake is made at installation and sometimes a mistake is made in manufacturing. THERE IS NO WAY TO AVOID this eventuality, mistakes happen. And yet, to date, we have yet to receive a mistaken order from AMSCO. Where AMSCO has thoroughly impressed me is in their commitment to consistent excellence. While many other companies spend their money on advertising and looking fancy on paper, AMSCO has decided to invest heavily in the quality of their product. They add more UV blockers to their vinyl to ensure a longer lasting product. They invest in automation in order to provide consistency time after time in the manufacturing process. When you work for a company such as mine where we stand behind our work and our products, it is such a pleasure to be able to count on AMSCO and the fact that they are so easy to stand behind...at all times.

I have been installing windows for 22 years professionally. I have seen and installed many different brands. I have to say Amsco is a 1st class company! Their products are built with great quality and are very attractive giving great curb appeal to all the homes we work on. I have loved using their products because they are very organized and get us the products when they say they will. They come to us with great care and quality control, unlike other window manufacturers. Many manufacturers send us products that need service before we even install them. Not Amsco, I am proud to say they are a great company and deserve 5 stars!

I have been in the window business for over 20 years. Most people don't like the look of vinyl windows because of the wide profile, especially on small windows it leaves such a small amount of glass. The Amsco Studio line is the perfect solution with a 1 1/4" profile that is available in multiple colors. They are true pioneers in the vinyl window business with the customer's needs in mind! High quality in a beautiful package!!! My best selling window.

Since May I’ve been reaching out to Amsco directly and to their local dealers trying to get two warranty issues resolved It is now August and Amsco has still not returned my calls or emails. I filled out their warranty request email twice, the second time they responded with a request for pictures. I sent the pictures and have heard nothing since then. Repeat inquiries have been met with silence. Their local dealers are just as bad, there are two in my area and as soon as they learn that I need warranty work, they stop returning calls and emails. What is the point of a warranty if they won’t respond to warranty requests? The seal is broken on one window with condensation between the panes, the second window has a cracked frame. I would recommend to all consumers that you avoid this company.

We had our original windows to the house switched out. I was amazed at how much quieter the house was. There was a significant change in the noise level I could hear from outside while in my house.

We got our AMSCO Windows through USI/All purpose windows and doors and had a great experience. They were thorough, professional, and took care to get things right. Definitely recommend.

Okay my windows were just delivered, and they look like they were but together with spare parts. They are completely filthy with silicone all over the frames no wrapping or Styrofoam to protect the edges. The craftmanship is horrible looking from first glance. D0 NOT BUY FROM THIS COMPANY. I will have to take a closer look as I have 8 windows in my garage I have to go through. Extremely poor quality... Will get back to you with final review.

It's been over a month and no one will return my call. I need a replacement window due to condensation. I was told by my installer JB Windows of San Diego to call Terry at AMSCO . Talked to her at least a month ago and she said she'd get back to me. I keep calling and it goes to voicemail. BAD CUSTOMER SERVICE. So much for the warranty. She could at least return my call to tell me if I can get it replaced.

AMSCO came through and made new windows no charge.

They make good windows and are a good value

Have had these windows for 24 years, they are great!