AMSCO Windows

The Amsco windows installed into Bates Homes by Valley Glass in Belgrade Montana leak consistently. I called the manufacturer directly and was told by one of their customer services representatives that their windows are designed to allow water into the house. Unbelievable! I asked him several times if that was right. He got angry and said that was indeed the design and that it was not a problem. Neither Bates Homes nor Valley Glass are of any help, saying they think the design is fine.

BUYER BEWARE!!!! Purchased $40,000 worth of Studio Series BLACK vinyl windows from Amsco for the new house my wife and I are building. When the installation of the windows started I was shocked to see that the windows were a bronze color - not BLACK. When I called the vendor he informed me that dark bronze is BLACK. I called the sales rep Danny P. at Amsco and was told the same thing. I asked how this could be when the Amsco website for these windows clearly called out and showed a color sample of BLACK - not bronze. I was told that there are several shades of BLACK - who knew!!! In the Amsco universe dark brown is now BLACK. Nowhere on the website or in the order was there any disclosure or clarification that if you order Black vinyl windows you would receive dark bronze - not Black - completely misrepresented. Tried with Amsco customer service to get some assistance and was referred to sales manager Steve C, but never got a call back. Having designed our home around these black windows with black: facia, eves, accent colors, stone veneer, standing seam metal roof on the exterior and black hardware, faucets, granite, etc... on the interior it's completely depressing to have dark bronze windows with no accountability from the manufacturer. If you want Black windows for your project find a different manufacturer and one that will stand behind what they represent to sell.

We built our house in 2020. We had a few issues with some of our AMSCO windows and reached out to our building rep at BMC. We were told no one could come out because they all had COVID, but would follow-up. A year and a half later, an AMSCO rep, Alex C, finally came out and said he would replace the basement patio door (even tho all patio doors don't work properly) and the bathroom window. Three months later, my husband reached out to the AMSCO rep again to find out the status of those replacements and the rep said they were making them and wanted to make sure they were built properly. Fast forward another three months, and my husband called the AMSCO rep to find out the status and left a voicemail. The AMSCO rep has not responded. A month later, I called the AMSCO rep and left a message on his voicemail and he hasn't responded. It has been over two years since we moved in and those windows have not been replaced and the AMSCO rep has not followed up. We are unable to finish our basement until that patio door is replaced. We would really like to get this resolved. We would like at least a courtesy call or something to let us know when those windows will be replaced. We have been more than patient.

Since May I’ve been reaching out to Amsco directly and to their local dealers trying to get two warranty issues resolved It is now August and Amsco has still not returned my calls or emails. I filled out their warranty request email twice, the second time they responded with a request for pictures. I sent the pictures and have heard nothing since then. Repeat inquiries have been met with silence. Their local dealers are just as bad, there are two in my area and as soon as they learn that I need warranty work, they stop returning calls and emails. What is the point of a warranty if they won’t respond to warranty requests? The seal is broken on one window with condensation between the panes, the second window has a cracked frame. I would recommend to all consumers that you avoid this company.

It's been over a month and no one will return my call. I need a replacement window due to condensation. I was told by my installer JB Windows of San Diego to call Terry at AMSCO . Talked to her at least a month ago and she said she'd get back to me. I keep calling and it goes to voicemail. BAD CUSTOMER SERVICE. So much for the warranty. She could at least return my call to tell me if I can get it replaced.