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Safeway Relocation Services

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4.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 8th, 2023

Safeway Relocation Services is a new competitor in the moving services industry. The company has put together an experienced group of moving professionals that can answer any and all relocation questions and needs. Trained professionals will handle the entire move from planning to ultimately unpacking.

Following the free consultation, Safeway Relocation Services will work to ensure that all needs are met and that the services remain budget friendly. Each client will receive a detailed outline of the move so each client knows exactly what to expect from Safeway Relocation Services. 

Safeway Relocation Services offers cross country services and specializes in corporate moves. The company also offers storage services for those longer moves when timelines do not perfectly match up. 

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The Good

  • Moving Services
  • Quality Guarantee
  • Moving Process
  • Military Moving
  • Free Quote

Moving Services

Safeway Relocation offers four different moving services to its clients. Each service can be catered to the client’s needs. Moving services include:

  • Corporate Moving — When businesses need to move, the average moving company may not be able to handle the sheer size of the relocation. Safeway Relocation goes above and beyond to ensure that these moves go smoothly while still providing a professional and affordable service.
  • Long Distance Moving — Crossing state lines or moving across the country can be difficult logistically. Safeway Relocation Services takes the complications out of the moving experience by handling all of those plans.
  • Storage Services — Safeway Relocation offers storage services for customers that need to keep their items in a safely secured location until they are ready to unpack them. Safeway Relocation only stores items in state of the art facilities to ensure safe handling of all client belongings. 

While many moving companies will offer corporate or long distance moving services, offering storage and automobile transportation sets Safeway Relocation Services apart from the rest of the moving industry. 

Quality Guarantee

Moving treasured items is not an easy feat. Turning those treasured items over to a stranger to pack, transport, store, and unpack can be even more daunting. Recognizing this hesitation, Safeway Relocation Services provides its customers with a Quality Guarantee. Whether customers have specific items that need special care, dates and times that must be met, or just need a trustworthy moving team, Safeway Relocation has the solution.  

Moving Process

Regardless of the type of move a client is requesting, the overall Safeway Relocation Services moving process is the same: planning, packing, moving, then unpacking. Regardless of whether or not it is a corporate or residential move, clients can expect the same professionalism and care from the Safeway Relocation Services team. 

Not every moving service offers unpacking services. Many moving companies will unload items off of the moving truck, but the unpacking portion is left to the client. This service sets Safeway Relocation Services apart from the rest of the industry. 

Military Moving

Many moving companies offer special discounts or moving plans for military families that are already expected to make difficult sacrifices. Safeway Relocation Services does offer this service; however, there is no information about it on the website. If you are in the military and want to take advantage of the military discount, be sure to bring this up during your initial consultation. 

Free Quote

Safeway Relocation Services prides itself on being a budget-friendly moving service. Moving services can cost thousands of dollars and prices only increase the further the moving distance. Since moving is such an expensive venture, Safeway Relocation Services wants to be as clear as possible with potential clients prior to any decision being made.

The last thing Safeway Relocation Services wants is a surprise charge or client’s dissatisfaction with the final charges. To combat these issues, Safeway Relocation Services will provide a comprehensive initial mock-up for moving services. This is a free service, even though some companies charge for these types of planning services. 

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The Bad

  • Third-Party Moving
  • Unclear Damaged/Missing Items Policy

Third-Party Moving

Safeway Relocation Services provides the more logistical side of the moving service. Mapping out moves, hiring moving professionals, and getting items delivered on time is what Safeway Relocation Services specifically specializes in. The actual moving is done by local third-party movers. Many moving services provide their own moving product, but Safeway Relocation Services reaches out to third-party moving providers. 

Unclear Damaged/Missing Items Policy

One of the most common complaints from moving customers is that when they arrive at their new home or office, there are damaged or completely missing items from the previous location. To combat these stressors and frustrations, many moving services will make it clear what the damaged and missing items policy is. Whether the company provides compensation for the damaged or missing items or the company replaces those items entirely, this policy is generally made clear — especially to prospective customers.

Safeway Relocation Services has not made it clear what the company’s damaged and missing items policy is. Prospective clients should ask for further clarification from Safeway Relocation Services before hiring the company for moving assistance.

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The Bottom Line

Safeway Relocation Services offers a wide range of moving services backed by a quality guarantee. Clients can expect a straightforward and professional process. From the initial free consultation to the final drop off and unpacking of items, dedicated Safeway Relocation Services team members will be there.

There are some parts of the Safeway Relocation Services platform that need to be noted. First, there is no information about military moving services or discounts. The company also does not provide relevant information on the issue of damaged or missing items. These are both important topics, so we suggest bringing them up during your free consultation.

Despite its minimal limitations, Safeway Relocation Services offers a comprehensive cross country moving service. Whether clients need local or multi-state moving assistance, Safeway Relocation Services offers a solution. 

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Star Rating

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2.7

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21 Reviews

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43%

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1 grade

57%

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Charlene Lin La Puente, CA

Horrible services. Do NOT use them. 1) Texted me to inform me they were arriving on a date, but no one showed up, and no calls or texts. I had to chase them down. Finally showed up the next day and no apology whatsoever. 2) Upcharged me although I actually have fewer items, almost 50% more than quoted, and told me this was a good deal. 3) Arrived around 9 pm and said if I don't meet to unload now they don't know when they can come by again... maybe days later. The move did not finish until after midnight. I had work the next day. 4) I could not inspect my items until I signed a form that says I saw everything and it was in good shape and I pay the final due-- which also had a surcharge that I was not notified of. 5) Most of my furniture was damaged. Most were wrapped. Significant scratches and water damage. I had to throw multiple items out. Things were missing screws or pieces, I almost fell when I sat on my chair that nearly collapsed. 6) Boxes were open... my belongings were there to collect dust. Glasses broken. 7) My sales rep refused to call me back after I left a voicemail to tell him what happened. No body wanted to be responsible. My sales rep is Michael K by the way-- do NOT trust this guy.

1 year ago

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Skye Cooper Hayward, CA

Safeway Relocation Services is an absolute scam. First off, they are a BROKER... NOT a delivery carrier, which they will not specify for you when they try to get your business. In other words, they are not the ones moving your stuff, they coordinate with East Van Lines/Always Affordable Moving and Storage to have your stuff moved across the country. We were quoted nearly half the price of what we ended up ultimately being charged. So whatever you do -- DO NOT pay for the "White Glove Packing Service". The movers who arrived, packed only a few things in each box so that they could upcharge us for more items, resulting in our quote nearly being doubled. Not to mention, they didn't share the final quote price until half of our stuff was already in the moving truck...so you feel forced to have to sign the updated contract at that point. Side Note: The inaccurate quoting appears to be a continual problem based on reading some other reviews of this business. Perhaps your company should learn to provide more accurate quotes based on home size. I was told on the phone by Phil to estimate ~6 boxes per room. Furthermore, I wasn't notified of the additional price until half of our things were already in the moving truck, resulting in me feeling like my hands were tied and forced to sign the updated contract. Then, upon delivery, the movers refused to open the truck door until they received ~$3600 of a money order in their hand. How is this even ethical? I did not ask them to move the stuff inside the second location, I wanted evidence that my things were actually in the truck before providing that large amount of a money order. This is a completely normal request and I've never had any movers from other companies act otherwise. The cops ended up arriving and ordered the delivery driver to open the door.

1 year ago

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Marshall Logan Redondo Beach, CA

Worst moving experience ever!! After organizing to have some items removed they argued they want an extra fee and then decided they didn't want to do it at all. On top of that they quoted 4-5hrs to move and unload the items. Everything was too hard for them and wanted extra money. I found someone else at short notice who did the same job no fuss no extra costs and only took 1.5hrs.

2 years ago

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Robert Johnson Sparks, NV

They demanded more cash then quoted to unload the vehicle (even though we had a supervisor come and carry out a survey at our place before they sent us the quote). Packing service poorly done, no adequate protection so lots of stained and damaged furniture.

2 years ago

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Robert Davis Glendale, CA

Worst experience to-date I've ever had with a removals company. Caught them taking a break (fine) and then charged me for extra time (NOT fine). The guys also ran out of packing materials and severely underestimated the move despite receiving an accurate description.

2 years ago

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Mark Gross

Absolutely terrible experience. Would not recommend at all. Timeline for delivery continues to expand from 5 days, to 14 days, to 21 days, to ephah probably never. On top of that, they are requesting $3,000 MORE than originally quoted. Save yourself the hassle and go with someone else.

2 years ago

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Samuel Vicente Fairfax, VA

Damaged my property while moving. I personally witnessed the mover drop and damage a very fragile and expensive piece of property onto the ground. I could hear it crack. The mover didn't apologize and just acted like nothing happened. Very unprofessional!!!!!!!

2 years ago

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John Niklaus Tappahannock, VA

HUGE SCAM. DO NOT TRUST THIS BUSINESS. they overcharged us by over 200 cubic feet and have done NOTHING to rectify the situation. The contractors they hired are refunding the amount but where is True Blues accountability here? Disgusting. Do not trust this company at all.

2 years ago

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Jerome Fenton Ann Arbor, MI

I would give no stars if I could. They were horrible and I have all the pics, receipts, emails, and text messages to prove it. Excessive breakage & damage of the likes I have never seen.

2 years ago

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Jordan Krajcik

SCAM ARTIST! Do not use this company, it hires unskilled movers and then refuses to pay its workers for hours worked! Ex-employee is filing a wage claim against this unscrupulous company! STAY AWAY!!

2 years ago

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Alexis Shafer Placerville, CA

They keep asking you for more money and extra fees that were not quoted on the contract. Basically they ask you for shady cash payments or they will keep your goods.

2 years ago

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Walton Dehaan Orange, CT

This is not a company they are scammer they change the price after moving and missing some item.

2 years ago