GEICO

This company is a scam of an operation. I had a motorcycle policy that I was no longer using because of the Covid-19 ordeal and I didn't plan on using it this year anyways. I called in to cancel the policy and was told I owed $17 in order to effectively cancel the policy. I paid the money and had them cancel the policy. Come a few weeks later I am now being billed for $24??? I called and checked with why I am being charged an extra $24 even after paying the first $17 and the policy is effectively canceled? The rep that i talked to put me on hold and talked to her "supervisor" about it. Explained to me that there was a system error and that I actually did not owe anything because the $24 was actually the Geico Giveback Credit or whatever they called it and that I don't need to pay that credit back. I confirmed with her twice and received the same answer that I do NOT need to pay the $24. Come a couple more weeks and now I am being called from a collections company about the $24??? I am pretty angry that this is happening after receiving multiple confirmations that I did not need to pay that amount. I called Geico back and double checked with them as to why I was sent to collections after their rep had confirmed with me that I DO NOT need to pay that amount and it would be taken off the account. After having me on hold to again talk to a "supervisor" the rep came back and told me that I now need to pay that. The whole reason was that because I CANCELLED MY POLICY SO I DO NOT GET TO RECEIVE THE $24 CREDIT GIVEN FOR COVID-19. What is that?!?!?! This company is the ONLY company I have seen do this. Why would the first rep tell me that I do not have to pay and now all of the sudden the rep and supervisor decides that I cancelled the policy so I don't get the credit and I need to pay back the amount for that credit. That is complete bogus. I have policies elsewhere and cancelled them and the other company still said I keep the credit regardless. This company is trash and I now understand why so many people told me to stay away from Geico for unethical business practices.....

I had great coverage for my motorized scooter from Geico. The policy was easy to understand and they sent me all my documents quickly.

Pretty affordable and customer friendly. Always felt covered when I used them. Rates didn't vary too much from renewal to renewal. Good company.