Name: nbkc bank
Rating: 4.9

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Travis Martin Keller, TX

I submitted a home loan profile on Costco and received a call from Brandon at nbkc promptly. He gave me some great info right from the start. He pointed out some details about home loans I had no idea about, which lead me to going with NBKC. It was also clear that I could trust him. He even helped us out of a jam on super bowl Sunday when his team was playing! Great guy, definitely recommend to friends.

5 years ago

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P. Stisser Jacksonville, FL

This was the best experience for my family! I had to pleasure of working with Jay and NBKC. The professionalism and terrific communication made the process so easy to understand with their crystal clear expectations. I would highly recommend working with NBKC Bank and hopefully, you will be assigned, Jay. Thank you, Jay! We love our new house!!!

5 years ago

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Rachel Smith Austin, TX

Mike was the only one out 4 lenders that ensured me that we could buy a house. The other lenders from various companies for lack of better words, "blew us off". Even though we weren't walking into this with a lot of cash, Mike worked with us and explained everything in detail. He got us an amazing rate and we couldn't be more pleased. If we ever buy another house, I 100% will be working with Mike and NBKC Bank again!

5 years ago

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lane francom ,

Mark did a fantastic job getting my mortgage seen through to closing. He had just the right amount of communication with us and was not calling or emailing every day for something. He got what info he needed when we talked and took care of business but was available whenever I had a question come up. This was the best experience I have had securing any type of financing And definitely recommend his service.

5 years ago

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Sheryl Stepanenko Van Nuys, CA

NBKC bank was thorough and expeditious during the refinancing process. My loan officer Jordan S was professional, communicated continually surpassing all expectations and was always available to answer my questions. I appreciate the fact that he was honest in our communications allowing me ample time to consider all options I highly recommend Jordan!

5 years ago

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S D Tucker, GA

Our agent Chad K made our refinancing process with NBKC Bank a FIRST-CLASS experience. Chad was incredibly knowledgeable and promptly answered our numerous questions. He has a teacher's heart and was so patient in helping us to understand every step of the process. Thank you for providing us with outstanding customer service. Chad is the best agent we've done business with.

5 years ago

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Anya Silver Spring, MD

I was pleased to have come across this bank when I was searching for a mortgage lender. The service I received from Kevin K was phenomenal. He took the time to make sure I received the best service and made sure anything that I didn't understand was explained to me. I'm very grateful to have met Kevin and would choose him again if I ever needed a mortgage in the future.

7 years ago

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CP n /suzanne Goodrich Eagle River, AK

We have bee3n thorugh numerous finance and re-finance experiences over the years. None are pleasant, none easy, most exceedinghlys exasoerating - yet Scott and NBKC were asonishingly quick, congenial, proficient, effecient and thougtful. Scott made us feel as if he were our best friend and neighbour who just happened to be in the finance business. He was nothing short of fabulous. Thanks you Craig and Suzanne

7 years ago

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Edward Koschalk Greenacres, WA

Mike L and the rest of the team were excellent! Throughout our entire process to refinance our home he was was responsive and extremely helpful. We were kept up to date daily - sometimes multiple times a day - and he walked us through each step seamlessly. Everything went smooth, was completed faster than we expected, and we couldn’t be happier with our experience. We highly recommend NBKC Bank and Mike L!

7 years ago

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Jack Franklin, TN

Exceeded expectations Chad was awesome through the entire mortgage process. He was very knowledgeable and responsive and kept everything moving along, putting us in the best position possible to close within 30 days and with a fantastic interest rate. He was actually able to beat several other lenders offers. You wouldn’t have to waste your time shopping around because they were the best! I was very impressed with his prompt replies even on the weekends and later night. I highly recommend Chad to anyone.

7 years ago

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Sara Alves Sault Ste. Marie, MI

Cheryl K was our agent for our first time home purchase, and we could not be more impressed. She was punctual, kind, and helpful throughout the whole process (even making sure we closed on time despite having family illness to attend with). Ever thoughtful and polite, she was the most pleasant component of the whole closing process and I enjoyed working with her immensely.

7 years ago

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Deborah Alberti Albuquerque, NM

We honestly could not have been more please with the service we received from NBKC. Our mortgage process was simpler and easier than we ever imagined it could be. Lisa T., our loan officer made the experience a joy as she responded to our questions quickly and made us aware of everything we were going to need and facilitated a smooth path to owning our new home!!

7 years ago

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Dan Milton Kent, WA

When I decided to use Costco to find a mortgage company, NBKC came highly recommended by a family member. Working online and over the phone made me a bit nervous, but the experience was very simple and straightforward. Mike communicated frequently and made sure to answer all of my questions. The seller was in a rush to close and we were able to close in 3 weeks! I have nothing but great things to say about my experience with Mike and NBKC!!

7 years ago

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Charles & Carol Fisher Jenks, OK

Tony M. at NBKC was very nice to work with. This was our first experience with him and NBKC. We were introduced to NBKC through the Costco referral program. The application process, the supplying of documentation to them, and closing were relatively easy. Having been a loan underwriter and loan processor in the past my wife is very hands on, and stayed in touch with Tony very closely. We closed on time even though all of the closing docs needed to be overnighted as this was a home purchase in FL, we live in OK, and NBKC is elsewhere. Excellent!!!

7 years ago

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Richard Winget Orem, UT

I needed a home loan and found NBKC through Costco. I do not live in Kansas, all our communication was over the phone, text messages or email. The experience was fantastic. Origination costs were less than the other three quotes we got. Our loan officer was very responsive. The guidance was much appreciated. The sale was by owner and we didn't have a realtor. We also needed to close quickly. We were able to close sooner than I expected and the loan officer gave me all the information that I needed. I'm very happy with our loan origination experience at NBKC.

7 years ago

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Cheryl Hammack Denver, CO

Working with NBKC and mortgage lender, Lisa T., was a very pleasurable experience. We refinanced our home pulling equity out and Lisa made the whole experience easy. She answered our questions timely and very thorough; was very patient with us as we took our time to review everything; she was incredibly responsive and easy to work with. I highly recommend. Once we moved to closing, the process was quick and painless.

7 years ago

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khanh hinh San Jose, CA

Excellent lender, was referred by Costco. My loan agent CJ was tremendously knowledgeable and help me find the best type of loan for me as a first time home buyer. Exceptional rates and loan amount with my credit scores. I had three other lenders and they couldn’t compete with NBKC bank. I can’t say enough about NBKC bank and my loan agent CJ, keep up the excellent job and thank you CJ..

7 years ago

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MMallet Kingman, AZ

I found NBKC Bank through Costco Mortgage Services. Kati B. was great to work with. She was very easy to contact and responded in a timely manner to any questions. Kati sent regular status updates so I always knew what was happening with the my loan application. The entire process was painless and it closed pretty quickly. I am very satisfied.

7 years ago

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Ibad Siddiqi Lee's Summit, MO

I recently applied for a mortgage with quite a few lenders. NBKC had the best rates. I am glad they did, not just for the lower monthly payment, but my loan originator, Beau L., was awesome. He was constantly on top of everything, in the rare instance he was not able to answer his phone he would return emails and calls promptly. Beau made this process so easy and headache free! I know he had other loans to process but he made it feel like he was solely focused on mine. With Beau's and everyone's hard work at NBKC we bought a great home!

7 years ago

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Joseph Rankin Dover, NJ

Rhett B. is amazing! He helped us every step of the way and made this experience as great as could be! We ran into many snags (none of his doing) and he was able to help us get through all of them and get us to closing! He is an invaluable asset to NBKC and should get a raise from whatever he makes :) Thanks again Rhett and we wish you well with all of your future customers - they'll be lucky to have you!

7 years ago

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Colin Horak Puyallup, WA

Aaron T. was a highly competent professional and extremely diligent during the loan process. I was impressed with his timely communication and wealth of knowledge about his products. He was routinely available by phone to answer my questions and provided ample guidance in helping me secure a plethora of documents. All in all, I am very thankful and satisfied with my experience working with Aaron and NBKC Bank. Thank you!

7 years ago

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Richard N Minneapolis, MN

NBKC bank is great. Their employees are exceptional. I had the opportunity to work with Matt to refinance my home. The refinance process was awesome. I'm so happy I worked with NBKC bank because I got the best deal and closed on time. Thank you Matt.

4 years ago

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Memogo Chula Vista, CA

This review is long overdue. We refinanced back in April of 2020 and it’s the second time we go with Jay A. Jay is the whole package: friendly, professional, very knowledge and always available. He is the best! It’s because of him that we keep coming back to NBKC. Thank you Jay!

5 years ago

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Meggie Vongchanh Mebane, NC

Just closed the loan for refinancing with Allen M. It was painless and professionally done. Convenient and upfront about the whole process. I would most definitely recommend Allen and NBKC bank. Thank you for your service!

5 years ago

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Annette Taunton, MA

Had a great experience working with Chad K on my refi. He was professional and was always quick to get back to me on any questions or issues that I had. I found Chad to be very easy to deal with and appreciated the help navigating through the process.

5 years ago

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Jill Levy Tucson, AZ

I would absolutely recommend Barbara and NBKC. We did a refinancing and it was smooth as silk. Albert was extremely accommodating and responsive and walked us through the whole process. I absolutely would recommend her and the bank!

5 years ago Edited September 14, 2021

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Keith Lorenz Spokane, WA

We had a great experience with Mark H as our loan officer. He was extremely knowledgeable, patient, and helpful. Our loan was processed quickly and efficiently, and we were very satisfied with the service we received. We would definitely recommend Mark as a loan officer.

5 years ago

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Mark Hanley Philadelphia, PA

The process takes a little longer than some. But it’s worth the wait. They are very thorough with paperwork so have all your paperwork in order. Chad was great helping me ,I got a great rate and reasonable closing costs. very happy !

5 years ago

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Cynthia Lete Los Angeles, CA

We had a fantastic experience with NBKC and Chad K!! We left another lender in large part due to Chad’s customer service, great communication, and willingness to always take our calls and answer our questions. We recommend him to everybody!!

5 years ago

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Ryan W. Daphne, AL

The NBKC provided me with a great mortgage experience. Matt H, my loan officer, was quick to process my loan application and closed a VA loan in 29 days. He was quick to answer my questions and helpful throughout the process. I would highly recommend them.

5 years ago

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Josh Adams Evanston, IL

Jordan made the process incredibly easy. He took the time to make sure I was fully informed and answered all my questions. I also really appreciate his promptness when I would email him with random questions that popped into my mind!

5 years ago

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Cajie Homosassa, FL

Joe Z was very professional and quick about getting all the documents needed for a fast approval. Always getting back to us right away, answering all our questions. He was on top of things from the very beginning. Everything, all the numbers etc were just as he said they would be. Very trusting! We would highly recommend him.

5 years ago

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Derek Gudex Kansas City, MO

Keith was great to work with. He did a great job explaining the refinance process, was quick to respond to inquiries and always kept me posted on the status of the loan and certain steps I needed to take action on. The process was effortless on my end and we ended up saving thousands as we pay off our house.

5 years ago

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Konakate Kailua-Kona, HI

Our loan officer, Paige M, was very professional and easy to communicate with. She walked us through the entire process, explaining details as needed. Very thorough and extremely easy. I recommend NBKC to anyone who wants to refinance their home.

5 years ago

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Peter Stoimenov Santa Barbara, CA

My experience with NBKC Bank was stellar. The refinance I applied for was handled professionally, everything was done quickly and I got all my questions answered promptly and satisfactory. There is an excellent chance that if I need refinance again, they will be at the top of my list.

5 years ago

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Jim kim Los Angeles, CA

This has been the best experience for going through the loan process. Shawn has provided fast feedbacks and information that I have no complaints on the service or the process. The pre qualification web application has been the Use Experience I’ve seen. Great design!

5 years ago

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Marilyn Lowers Raleigh, NC

I appreciate the Amazing customer service provided by David B. David simplified our refinance experience through thorough explanations, accurate accounting, transparency of financial scenarios, and direct communication. David was always available throughout the refinancing process. I highly recommend NBKC Bank and loan officer David Burroughs.

5 years ago

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Russell Taylor Lynnwood, WA

NBKC bank, and loan officer Joe Z, in particular, were highly responsive and easy to work with. All paperwork, including the closing, were handled online. We are delighted with our new rate and all aspects of our refinance with NBKC!

5 years ago

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Tim Schumacher Littleton, CO

I was blown away by the responsiveness of Robert. If we had a question, we'd receive responses within a few hours even if we sent the question in the evening or morning. Everything was straight-forward and there we no surprises. It felt like we received white-glove treatment every step of the way.

5 years ago

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chyi-woei chu Las Vegas, NV

I had a great experience with NBKC. The loan officer, Jeff Y was extremely helpful. He reviewed my documents, reducing unneeded ones to speed up refi process. I got the interest rate I wanted with least fees. I reduced $220 on my monthly payment without loan origination fee. I closed my loan in a month. I love it. I highly recommend Mr. Jeff Y.

5 years ago

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Wendy Ruprecht Dufay Bellingham, WA

This was my first experience with the NBKC. I was referred by the Costco Mortgage program and everything was great. It was a smooth process and my lender was always in contact with updates.I will use the bank and specifically Zach S again if I have the need.

5 years ago Edited September 14, 2021

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Scott A Kailua-Kona, HI

Herb M was very accommodating and very helpful throughout the entire process. In the midst of what I know to have been a busy season, he made the time to always respond. I very much appreciated the streamlined technology... certainly made the process easier. Thank you!

5 years ago

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Iris Richardson Bowie, MD

The whole process took about 30 days from start to finish. They worked with me and my needs. My only complaint is I wish they would have provided more information as we were going through the steps. My loan officer however did get back to me fairly quickly when I did have questions.

5 years ago

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Rajesh Allam Kirkland, WA

Zach made the entire process very simple for us. Zach was very clear in his communication, gave us regular updates , always answered all of our queries with great details and fast responses without any need for follow up . Glad to work with Zach and highly recommend for others . Appreciate all the help

5 years ago

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dssd Kapolei, HI

Maggie N made my experience with refinancing quick and easy. From start to finish she kept me informed and answered all my questions. Compared to the last time we re-financed our home loan, this was extremely easier and less time consuming on my end. Will recommend Maggie to anyone who asks me about Financing for a home. Great Job!

5 years ago

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Vicki L Brooks Bakersfield, CA

Great experience. Was so easy I kept asking myself whats the catch. But no catch, easy online application, low fees, good competitive rates and friendly service with good communication. Did some comparison with other lenders and they were the best. We went through the Costco program.

5 years ago

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John C Waukesha, WI

Zach S was very attentive and showed real interest in making me comfortable through out the entire process. I was one of the absolute first customers to complete a virtual online closing for my refinance procedure at 100%. Would recommend NBKC and Zach S to anyone who is in market to buy or refinance their property.

5 years ago

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Maya Jebb Palmyra, MI

I am surprised how everybody mentioned how attentive Brad was. I applied for a refi loan and after he sent me the list of paper work he needed I had everything sent out within 2 days. I would never hear from Brad unless I initiated the contact. I didn't know if he received all of the uploaded paper work and I had to email if he got it. Then I didn't hear for weeks until I asked again where we are standing. After a few more papers the underwriter needed again nothing for a couple of weeks until I asked again. It was like pulling teeth to get any info about where we are. The process was fairly easy but absolutely no interest from Brad! After the notary was here I don't know what happened next. Will the new Mortgage Company contact us, do we get a note from the old Mortgage carrier that they are paid off, will the Insurance be notified that there is a new Mortgage carrier??? I have no idea. No support whatever from Brad! Will not be back!

5 years ago

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Tom Dozier Livermore, CA

The did a refinance loan on my home. Others turned me away because of issues on my tax return (past loss carryover and self-employed), but they got me the loan, with a great rate, without using my tax return. Fantastic! Great people to work with. Communication and commitment was outstanding.

5 years ago

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Gregory Pesina Fontana, CA

I truly appreciated the customer service provided by Jay and his transparency. Jay is truly a professional. The ease of applying, the process was quick and efficient. My overall experience was very well satisfied and I will recommend NBKC Bank to my friends.

5 years ago