NBKC Bank vs Quicken Loans

Kalicia Bateman
Kalicia Bateman | Contributor

NBKC Bank and Quicken Loans are both top-rated mortgage companies, offering various types of loans to homebuyers nationwide.

The companies are similar in loan types offered, and both NBKC and Quicken Loans offer specialized programs that can help you save more money on your mortgage. 

NBKC is one of the top-rated mortgage companies on BestCompany.com, based on customer sentiment, with 95 percent of reviews being 5-star reviews. Based on these reviews, it appears that NBKC is unparalleled in customer service and trustworthiness. In comparison, Quicken Loans has a substantial amount of 5-star reviews, but reviews overall are more mixed based on customer sentiment.

Jump down to read a detailed analysis of both companies' products and services, or helpful FAQs.

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Attention: Quicken Loans changed its name to Rocket Mortgage.

QuickenLoans.com remains operational, but all home loans are serviced by Rocket Mortgage.

NBKC Bank logo verified_user
#5 NBKC Bank
8.5 Overall Score
4.9
star star star star star
(425)
Quicken Loans logo verified_user
#3 Quicken Loans
9.1 Overall Score
4.0
star star star star star_border
(447)

Overview

NBKC Bank

Minimum Down Payment

N/A

Minimum Credit Score

N/A

Government-Insured Loan Types

FHA, VA

Average Time to Closing

N/A

Time in Business

22 Years

Quicken Loans

3%

620

FHA, VA

30–50 days

36 Years

Ratings

NBKC Bank

Overall Score
8.5 of 10
Review Score
4.9
star star star star star
Value for Money
4.8
star star star star star
Quality of Product or Service
4.8
star star star star star
Company Trustworthiness
4.8
star star star star star
Likely to Recommend
9.4 of 10

Quicken Loans

9.1 of 10
4.0
star star star star star_border
3.9
star star star star star_border
3.9
star star star star star_border
3.8
star star star star star_border
6.9 of 10

Pros & Cons

NBKC Bank

PROS

  • Lower fees with a Costco membership
  • $5,000 on-time closing guarantee
  • Low-credit loan options available
  • Highly-rated customer service

CONS

  • No USDA loans
  • No jumbo loans

Quicken Loans

PROS

  • Licensed to lend in all 50 states
  • Daily updated mortgage rates available on website
  • Streamlined approval and loan process
  • Online application and mortgage management
  • Private mortgage insurance (PMI) payment options

CONS

  • No USDA loans
  • No home equity loan options

Reviews

NBKC Bank

Number of Reviews
425
Review Breakdown
4.9
star star star star star
5 star
95%
4 star
3%
3 star
1%
2 star
0%
1 star
1%

Quicken Loans

447
4.0
star star star star star_border
5 star
65%
4 star
6%
3 star
6%
2 star
4%
1 star
19%

Reviews for NBKC Bank

Helpful Favorable Review

check_circle

Review Source

star star star star star

grace oconnor Ellicott City, MD

We had a very complex mortgage. We had to maneuver around many obstacles to achieve our closing date. Many times as buyers we felt overwhelmed but our Loan Officer Ty S kept us focused and moved us forwarded to achieve our goal. Though I’m sure Ty had other clients he always made us feel like the number one priority. Ty S and NBJC Bank secured our dream.. buying our home.. We are grateful and appreciative for all that you did for us.. I know it wasn’t easy at times. But you always made us feel it was smooth sailing.. Grace and Jay O

2 weeks ago

Helpful Critical Review

star star star_border star_border star_border

Stepho Connolly Kansas City, MO

Pros: Online system is easy to understand and intuitive, can communicate via email with loan originator over email, appraisal came back quickly. Cons: Does not have the most competitive rates or fees and could not match competitor rates, refused to transfer appraisal we paid for giving a BS excuse then when we pointed out it was indeed possible said he didn’t want to spend any more time on a loan he wasn’t going to close. So in summary, will never use this company to close in the future. Doesn’t have best rates nor best customer service.

1 year ago

Reviews for Quicken Loans

Helpful Favorable Review

check_circle

Review Source

star star star star star

Sandra M. Metcalf The Villages, FL

I had numerous conversations with several staff members, particularly because smartphone use could have led to better info. Several inaccuracies were conveyed that required clarification by my order final contact. Cory was just terrific.

3 weeks ago

Helpful Critical Review

check_circle

Review Source

star star_border star_border star_border star_border

Party0f7 Macomb, MI

I did have a mortgage with Quicken Loans about 5 years ago but switched companies due to poor customer service on a regular basis. I hope that they have improved their attitudes and courtesy skills since I left their business.

1 month ago

The Final Word

To compare NBKC Bank and Quicken Loans, let’s take a closer look at what the companies offer and what customers have to say about each company:

Loan Types
Special Programs
Time to Closing
Customer Reviews

Loan Types

NBKC Bank and Quicken Loans offer similar loan types:

  NBKC Bank Quicken Loans
Loan Types
  • Fixed Rate Loan
  • Adjustable Rate Mortgage (ARM)
  • FHA Loan
  • VA Loan
  • Fixed Rate Loan
  • Adjustable Rate Mortgage (ARM)
  • FHA Loan
  • VA Loan
  • Jumbo Loan
  • YOURgage® Loan

Quicken Loans offers increased flexibility in loan options with a jumbo loan product, as well as the unique YOURgage loan that offers flexible terms from 8 to 29 years.

Based on available loan types, either company would be a good choice, unless you specifically need a jumbo loan for a house purchase beyond conforming limits, or you would prefer more flexibility in your home loan term options, in which case Quicken Loans would be a better choice.

Special Programs

Both NBKC Bank and Quicken Loans offer special programs that can help you save more money on your mortgage.

NBKC Bank

  • Costco Mortgage Program — Borrowers with a Costco membership (Executive Membership, Gold Star Membership, or Business Membership status) can receive discounts on NBKC fees, including the origination fee.
  • Close-On-Time Guarantee — For qualifying borrowers, NBKC promises to pay you and the loan seller $2,500 each if it doesn’t close on your home loan on time.

Quicken Loans

  • PMI Advantage Program — Reduce or eliminate your private mortgage insurance (PMI) payments by choosing to increase your interest rate to cover the cost, or paying your PMI as one payment at closing.
  • Good-Faith Deposit — Pay a deposit between $400 and $700 to cover all lender fees. Any remaining deposit balance will be paid towards your closing costs.

Particularly if you have an existing Costco membership, NBKC Bank’s partnership with the Costco Mortgage Program could save you a lot of money. But depending on your needs, Quicken Loans’ programs could be a helpful option for you, particularly if you aren’t able to make a 20 percent down payment and are then required to pay PMI.

Time to Closing

NBKC Bank doesn’t disclose a specific closing time range on its website, but the company does provide a $5,000 close-on-time guarantee.

Quicken Loans on the other hand typically closes on loans in 30 to 50 days, which is faster than the industry average of 40 to 65 days.

Customer Reviews

On BestCompany.com, 95 percent of NBKC Bank reviews are 5-star reviews, and the company has a 5-star rating in all customer sentiment categories: value, quality, service, trustworthiness. NBKC customers most frequently highlight the following about their experience with the company:

  • Exceptional customer service
  • Transparent and frequent communication from loan officers
  • Quick and easy loan process
  • Competitive interest rates

The majority of NBKC customers also mention the Costco Mortgage Program, through which they were able to save more on their mortgage.

Quicken Loans, on the other hand, has a greater mix of reviews: 61 percent of reviews are 5-star reviews, while 21 percent are 1-star reviews. While most customers are satisfied with the company services and products, some Quicken Loans complaints detail negative experiences with customer service, as well as overall displeasure with the company’s transparency regarding fees and the closing process.

Based on customer reviews and ratings alone, NBKC Bank would be our top-recommended mortgage company.

Top Choice

Quicken Loans Logo
Quicken Loans

Frequently Asked Questions

Is Rocket Mortgage the same as Quicken Loans?

Yes, Rocket Mortgage and Quicken Loans are the same company. Quicken Loans recently changed its name to Rocket Mortgage, the platform through which home loans are serviced and processed. 

QuickenLoans.com remains operational, but you will be redirected to Rocket Mortgage to apply for a home loan.

Does NBKC Bank sell its mortgages?

It is a common practice in the industry for mortgage lenders to sell your mortgage to another servicer if necessary. Thus, it is likely that NBKC Bank may sell your mortgage if needed.

Does Quicken Loans sell its mortgages?

Quicken Loans may sell your mortgage, but the company takes pride in servicing the majority of home loans it originates.

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