Better.com and NBKC Bank are both highly rated mortgage companies with very similar products and services. If you are looking for low fees, an online application process, and exceptional customer service, either company could be a good choice. Both companies have high customer ratings on BestCompany.com.
NBKC’s services are available nationwide, but Better is not licensed in Hawaii, Massachusetts, New Hampshire or Nevada.
To get the best idea of which lender is best for you — Better.com or NBKC Bank — we recommend getting a rate quote with both.
Jump down to read a detailed comparison of NBKC Bank and Better.com’s products and services, or helpful FAQs.
Helpful Favorable Review
November 10th, 2021
Edited January 28th, 2022
Was curious how the experience would be given all the advertisements they had. When purchasing our current home I did get a quote from Better.com but despite advertising zero commission or lender fees they still cost more than the company I ultimately used for my mortgage. I wouldn't recommend them purely based on the cost involved. I personally wouldn't use them but for a certain type of borrower it might make sense. It just didn't click for me.
Helpful Critical Review
November 9th, 2021
Better.com were almost the reason my home purchase fell through. We missed countless deadlines in the process. My loan processor never communicated important details about the loan with me. And their communication was completely unacceptable, I ended up having to call every day to find out where we were in the process.
Helpful Favorable Review
February 2nd, 2022
My Experience with NBKC bank Was awesome Their rates was low and because of that it gave me the opportunity to own my 1st home. And we close on time as promise. I will definitely recommend using this bank .
Helpful Critical Review
February 6th, 2020
Kansas City, MO
Pros: Online system is easy to understand and intuitive, can communicate via email with loan originator over email, appraisal came back quickly. Cons: Does not have the most competitive rates or fees and could not match competitor rates, refused to transfer appraisal we paid for giving a BS excuse then when we pointed out it was indeed possible said he didn’t want to spend any more time on a loan he wasn’t going to close. So in summary, will never use this company to close in the future. Doesn’t have best rates nor best customer service.
Better.com and NBKC Bank are comparable mortgage lenders. Let’s take a closer look at what each company offers:
According to customer reviews, in particular, both Better and NBKC offer low mortgage rates.
Both companies offer an option to receive a personalized mortgage rate based on specific data that you would provide, including your estimated home value, home location, down payment, etc. This can provide you with a helpful estimate of your mortgage rate. However, the rate you receive is not guaranteed and will likely change.
Better has no lender fees — no application, origination, processing, or underwriting fees. This is possible because Better primarily sells mortgage loans on the secondary market to make a profit. Buying and selling loans is a common practice in the industry, and so while your loan will be sold if you choose to work with Better, it isn’t necessarily a bad thing or something that you could avoid with other lenders.
NBKC has an option to lower fees with a Costco membership. NBKC is a partner in the Costco Mortgage Program which can help borrowers make significant savings on closing costs, in particular.
Better and NBKC both have entirely online application processes. This makes it much faster and easier to apply for a mortgage, and typically results in a much faster closing time.
In customer reviews for both companies, customers often mention how they were able to close quickly on their loan. NBKC also offers a $5,000 on-time closing guarantee, ensuring that you either close on time or get compensated.
It is worth noting that Better truly does take care of everything online, including closing, but NBKC customers will have to go to a local title company or attorney’s office to close on their home loan.
Compared to other mortgage lenders, Better and NBKC offer limited loan type options.
Both Better and NBKC offer mortgage refinancing. But neither company offers any home equity options, such as a home equity loan or home equity line of credit (HELOC).
NBKC is licensed to lend nationwide, but Better’s services are unavailable in Hawaii, Massachusetts, New Hampshire, and Nevada.
Better and NBKC are both highly rated mortgage lenders on BestCompany.com — 95 percent of Better.com reviews are 4-star or 5-star reviews, and 95 percent of NBKC reviews are 5-star reviews.
Better.com customers frequently highlight the following from their borrowing experience:
NBKC customers frequently highlight the following in reviews:
Based on customer reviews, we recommend both Better.com and NBKC Bank for your mortgage needs.
Better.com is a direct-to-consumer lender, originating and underwriting loans in-house. However, your loan will likely be sold after closing, since the company makes a profit from selling loans on the secondary market. This also allows the company to cut out all lender fees.
NBKC is a direct lender. The company originates and underwrites loans in-house.
Better.com doesn’t provide a specific time to close on its website, but customer reviews frequently highlight how quickly the company was able to close on their home loan.
NBKC doesn’t outline a specific time to closing, but it does provide a $5,000 on-time closing guarantee. Eligibility for the on-time closing guarantee requires that you schedule your closing date at least 30 days from the day your mortgage contract was signed and dated.
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