Better.com vs NBKC Bank

Kalicia Bateman
Kalicia Bateman | Contributor

Better.com and NBKC Bank are both highly rated mortgage companies with very similar products and services. If you are looking for low fees, an online application process, and exceptional customer service, either company could be a good choice. Both companies have high customer ratings on BestCompany.com.

NBKC’s services are available nationwide, but Better is not licensed in Hawaii, Massachusetts, New Hampshire or Nevada.

To get the best idea of which lender is best for you — Better.com or NBKC Bank — we recommend getting a rate quote with both.

Jump down to read a detailed comparison of NBKC Bank and Better.com’s products and services, or helpful FAQs.

Better.com logo
#7 Better.com
7.3 Overall Score
4.7
star star star star star_half
(518)
NBKC Bank logo verified_user
#5 NBKC Bank
8.5 Overall Score
4.9
star star star star star
(426)

Overview

Better.com

Minimum Down Payment

3%

Minimum Credit Score

N/A

Government-Insured Loan Types

N/A

Average Time to Closing

N/A

Time in Business

6 Years

NBKC Bank

N/A

N/A

FHA, VA

N/A

23 Years

Ratings

Better.com

Overall Score
7.3 of 10
Review Score
4.7
star star star star star_half
Value for Money
4.7
star star star star star_half
Quality of Product or Service
4.7
star star star star star_half
Company Trustworthiness
4.7
star star star star star_half
Likely to Recommend
9.3 of 10

NBKC Bank

8.5 of 10
4.9
star star star star star
4.8
star star star star star
4.8
star star star star star
4.8
star star star star star
9.4 of 10

Pros & Cons

Better.com

PROS

  • Online application process
  • No lender fees
  • Highly-rated customer service

CONS

  • No VA or USDA loans
  • No home equity loan options

NBKC Bank

PROS

  • Lower fees with a Costco membership
  • $5,000 on-time closing guarantee
  • Low-credit loan options available
  • Highly-rated customer service

CONS

  • No USDA loans
  • No jumbo loans

Reviews

Better.com

Number of Reviews
518
Review Breakdown
4.7
star star star star star_half
5 star
77%
4 star
18%
3 star
2%
2 star
1%
1 star
2%

NBKC Bank

426
4.9
star star star star star
5 star
95%
4 star
3%
3 star
1%
2 star
0%
1 star
1%

Reviews for Better.com

Helpful Favorable Review

check_circle

Review Source

star star star star star

Sirdriz77 Fairfield, CT

I refinanced with Better, and I was very impressed with how easy the process was. Almost everything was done online, and both the website and email notification system were easy to understand and use. I was able to easily upload all of my documents and see when they were reviewed. I've been through the mortgage/refinance process a few times now, and this was by far the easiest. They sent a notary to our home for the closing, and we were able to sign the documents outside.

1 week ago

Helpful Critical Review

star star_border star_border star_border star_border

Dayne Topkin Asheville, NC

Better.com were almost the reason my home purchase fell through. We missed countless deadlines in the process. My loan processor never communicated important details about the loan with me. And their communication was completely unacceptable, I ended up having to call every day to find out where we were in the process.

2 months ago

Reviews for NBKC Bank

Helpful Favorable Review

check_circle

Review Source

star star star star star

grace oconnor Ellicott City, MD

We had a very complex mortgage. We had to maneuver around many obstacles to achieve our closing date. Many times as buyers we felt overwhelmed but our Loan Officer Ty S kept us focused and moved us forwarded to achieve our goal. Though I’m sure Ty had other clients he always made us feel like the number one priority. Ty S and NBJC Bank secured our dream.. buying our home.. We are grateful and appreciative for all that you did for us.. I know it wasn’t easy at times. But you always made us feel it was smooth sailing.. Grace and Jay O

2 months ago

Helpful Critical Review

star star star_border star_border star_border

Stepho Connolly Kansas City, MO

Pros: Online system is easy to understand and intuitive, can communicate via email with loan originator over email, appraisal came back quickly. Cons: Does not have the most competitive rates or fees and could not match competitor rates, refused to transfer appraisal we paid for giving a BS excuse then when we pointed out it was indeed possible said he didn’t want to spend any more time on a loan he wasn’t going to close. So in summary, will never use this company to close in the future. Doesn’t have best rates nor best customer service.

1 year ago

The Final Word

Better.com and NBKC Bank are comparable mortgage lenders. Let’s take a closer look at what each company offers:

Mortgage Rates
Fees
Mortgage Process
Loan Types
Refinance Options
States Serviced
Customer Reviews

Mortgage Rates

According to customer reviews, in particular, both Better and NBKC offer low mortgage rates. 

Both companies offer an option to receive a personalized mortgage rate based on specific data that you would provide, including your estimated home value, home location, down payment, etc. This can provide you with a helpful estimate of your mortgage rate. However, the rate you receive is not guaranteed and will likely change.

Fees

Better has no lender fees — no application, origination, processing, or underwriting fees. This is possible because Better primarily sells mortgage loans on the secondary market to make a profit. Buying and selling loans is a common practice in the industry, and so while your loan will be sold if you choose to work with Better, it isn’t necessarily a bad thing or something that you could avoid with other lenders.

NBKC has an option to lower fees with a Costco membership. NBKC is a partner in the Costco Mortgage Program which can help borrowers make significant savings on closing costs, in particular.

Mortgage Process

Better and NBKC both have entirely online application processes. This makes it much faster and easier to apply for a mortgage, and typically results in a much faster closing time.

In customer reviews for both companies, customers often mention how they were able to close quickly on their loan. NBKC also offers a $5,000 on-time closing guarantee, ensuring that you either close on time or get compensated.

It is worth noting that Better truly does take care of everything online, including closing, but NBKC customers will have to go to a local title company or attorney’s office to close on their home loan.

Loan Types

Compared to other mortgage lenders, Better and NBKC offer limited loan type options.

  Better.com NBKC Bank
Loan Types
  • Fixed Rate Loan
  • Adjustable Rate Mortgage (ARM)
  • FHA Loan
  • Jumbo Loan
  • Fixed-rate mortgage
  • Adjustable-rate mortgage (ARM)
  • FHA loan
  • VA loan

Refinance Options

Both Better and NBKC offer mortgage refinancing. But neither company offers any home equity options, such as a home equity loan or home equity line of credit (HELOC).

States Serviced

NBKC is licensed to lend nationwide, but Better’s services are unavailable in Hawaii, Massachusetts, New Hampshire, and Nevada.

Customer Reviews

Better and NBKC are both highly rated mortgage lenders on BestCompany.com — 95 percent of Better.com reviews are 4-star or 5-star reviews, and 95 percent of NBKC reviews are 5-star reviews.

Better.com customers frequently highlight the following from their borrowing experience:

  • Personalized and responsive customer service
  • A fast process (many customers closed much sooner than they expected)
  • Everything is taken care of online
  • Low rates

NBKC customers frequently highlight the following in reviews:

  • Outstanding customer service (frequently mentioning specific loan officers by name)
  • Low rates
  • Closed on time

Based on customer reviews, we recommend both Better.com and NBKC Bank for your mortgage needs.

Top Choice

NBKC Bank Logo
NBKC Bank

Frequently Asked Questions

Is Better.com a direct lender?

Better.com is a direct-to-consumer lender, originating and underwriting loans in-house. However, your loan will likely be sold after closing, since the company makes a profit from selling loans on the secondary market. This also allows the company to cut out all lender fees.

Is NBKC a direct lender?

NBKC is a direct lender. The company originates and underwrites loans in-house.

How long does it take Better.com to close on a home loan?

Better.com doesn’t provide a specific time to close on its website, but customer reviews frequently highlight how quickly the company was able to close on their home loan.

How long does it take NBKC to close on a home loan?

NBKC doesn’t outline a specific time to closing, but it does provide a $5,000 on-time closing guarantee. Eligibility for the on-time closing guarantee requires that you schedule your closing date at least 30 days from the day your mortgage contract was signed and dated.

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