NBKC Bank vs Ally Bank

Ally and NBKC have similarities in what they offer borrowers. Both are online banks with similar application and loan servicing processes. Both keep websites up-to-date with helpful loan calculators and sample APRs consistent with market trends. 

NBKC gives a discount for its lender fees for Costco members with an Executive, Gold Star, or Business membership status. Ally gives a $500 discount for existing Ally members with a checking account, savings account, auto loan, or existing home loan. 

The main difference between the two companies is the loan types offered. While both lenders offer fixed-rate loans, ARMs, and Jumbo loans, NBKC also offers government-backed FHA loans and VA loans. FHA loans require less out-of-pocket cash than conventional loans and don't require excellent credit. VA loans are for qualified U.S. veterans and service members and do not require a down payment.  
NBKC Bank logo verified_user
#1 NBKC Bank
9.2 Overall Score
4.9
starstarstarstarstar_half
(95)
Ally Bank logo
#136 Ally Bank
2.0 Overall Score
0
starstarstarstarstar
(0)

Overview

NBKC Bank

Ally Bank

Coverage
Coverage
50 States
49 States
Minimum Down Payment For Conventional Loan
Minimum Down Payment For Conventional Loan
Undisclosed
Undisclosed
Minimum Credit Score Accepted
Minimum Credit Score Accepted
Undisclosed
Undisclosed
Time In Business
Time In Business
20 Years
10 Years

Ratings

NBKC Bank

Ally Bank

Overall Score
Overall Score
9.2 of 10
2.0 of 10
Review Score
Review Score
4.9
starstarstarstarstar_half
0.0
starstarstarstarstar
Value for Money
Value for Money
4.6
starstarstarstarstar_half
0.0
starstarstarstarstar
Quality of Product or Service
Quality of Product or Service
4.6
starstarstarstarstar_half
0.0
starstarstarstarstar
Customer Service
Customer Service
4.7
starstarstarstarstar_half
0.0
starstarstarstarstar
Company Trustworthiness
Company Trustworthiness
4.7
starstarstarstarstar_half
0.0
starstarstarstarstar
Likely to Recommend
Likely to Recommend
9.1 of 10
0.0 of 10

Reviews

NBKC Bank

Ally Bank

Number of Reviews
Number of Reviews
95
0
Review Breakdown
Review Breakdown
4.9
starstarstarstarstar_half
5star
93%
4star
4%
3star
1%
2star
1%
1star
1%
0.0
starstarstarstarstar
5star
0%
4star
0%
3star
0%
2star
0%
1star
0%

Reviews for NBKC Bank

Helpful Favorable Review

starstarstarstarstar
Anya
July 24th, 2018 Silver Spring, MD

I was pleased to have come across this bank when I was searching for a mortgage lender. The service I received from Kevin K was phenomenal. He took the time to make sure I received the best service and made sure anything that I didn't understand was explained to me. I'm very grateful to have met Kevin and would choose him again if I ever needed a mortgage in the future.


Helpful Critical Review

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John K
August 7th, 2019 Las Vegas, NV DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
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Customer service
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Company trustworthiness
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Horrible experience on my jumbo refinance. Started smooth, then Vic DeSantis my "loan originator" told me I had to buy a Costco membership for $250. After my appraisal was paid for suddenly they need to see more cash for reserves. Not an extra 2000 or 3000, but $28k. I sell some stuff and have the $28k in about ten days, but a few days later, they want to see $50k cash. No explanation on why. Vic goes on vacation, rates drop, but I'm stuck with my current loan as NBKC has no rate guarantee. I need to pay $13k in points, which would have been covered by the rate drop. I tell Vic I'm willing to wait 30 days to avoid paying the points, and he doesn't respond to me for over a Week. I'm being told by NBKC to NOT pay my mortgage as my loan is in the final stage of underwriting at this time. After this long wait with no answers to my emails or voicemails, Vic drops me a 1-liner email telling me he "did the best he could" but I need to show $300k+ cash reserves and he can't make a deal work. This is fifty (50) days into the refinance process, when I've jumped through every hoop and paid every bill NBKC has asked me to. Yes, I'm self-employed, yes it's an expensive house, but keep in mind, I have over 40% equity in my home, I have solid tax returns easily showing I can afford the home, and I have owned my own business since 2011. Also, none of these facts NBKC keeps "discovering" were hidden, they were provided before NBKC even ordered the appraisal. What a giant waste of time and money, worse still, I had been comparing 3 loan Companies and ditched the other two, after all three ran my credit. Now I get to start over with a fresh round of hard credit pulls, because Vic DeSantis is too lazy to know his own bank's policies. Ironically, Vic won me over by claiming the other vendors were less than reputable.


Reviews for Ally Bank

Helpful Favorable Review

None Available

Helpful Critical Review

None Available

The Final Word

In addition to FHA loans and VA loans, NBKC offers HELOC (home equity line of credit) for consumers looking for that financial solution. And NBKC has brick and mortar branches for face-to-face service in Kansas and Missouri while Ally has none. Finally, NBKC is the #1 ranked company according to customer reviews. All things considered, NBKC is the better choice for mortgages. 

top choice

NBKC Bank
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