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Rocket Mortgage

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7 User Reviews
LAST UPDATED: September 17th, 2021

Rocket Mortgage is an online and app-based lender that offers services for refinancing, new home purchase, and loan management in all 50 U.S. states. Loans are processed by Quicken Loans of Detroit, MI. Sister companies of Rocket Mortgage include:

  • Rocket Homes: research home listings and get a real estate agent handpicked for you
  • Rocket Loans: get personal loans to renovate your home, consolidate debt, etc.
  • Rocket HQ: access financial tools and articles

Top Ranked Companies


The Good

  • Streamlined App
  • Custom Options
  • RateShield Approval

Streamlined App

The Rocket Mortgage app is highly rated on both Google Play and the Apple App store. The app allows for speedy asset retrieval by syncing with your bank to get accurate numbers and get you approved instantly online. The Rocket Mortgage app also provides a to-do list to verify your details so you can close quickly once you’ve chosen your mortgage.

After your home purchase or refinance, you continue to use the Rocket Mortgage app to make payments online and manage your loan. The company uses bank-level encryption and close site monitoring to ensure consumers’ security and safety.

Custom Options

Regardless of what stage you are at in the home buying (or refinancing) process, Rocket Mortgage is a helpful resource. If you’re just starting to look at homes, you can get an approval letter online for free. The letter is customizable so if you make an offer that’s less than what you can afford, the seller won’t know that. When you’re ready to purchase a home, Rocket Mortgage gives you personalized loan solutions to consider, with current interest rates and payments (subject to fluctuate until closing).

RateShield Approval

With Rocket Mortage, you can lock your approved rate for up to 90 days to protect your monthly payment from going up while you search for a home. If rates go up, your rate stays the same and if rates go down, your rate drops. Plus, a RateShield Approval Letter can make your offer more attractive to a seller because your credit, income, and asset information have already been verified.


The Bad

  • Account Signup Required
  • Online Only

Account Signup Required

Many other lenders have financial calculators you can play around with before submitting any contact information, but Rocket Mortgage does require you to sign up for a Rocket Account to access numbers. For financial tools, visit Rocket HQ.

Online Only

Where Rocket Mortgage is all online, borrowers don’t have the opportunity to sit down in a brick and mortar building to discuss options with a lender face-to-face. However, you can contact Rocket Mortgage’s customer service for advice on a new loan, help to sign in, and assistance with an in-process or a closed loan via phone or online chat.


The Bottom Line

With Rocket Mortgage, you can work at your own pace, whether you want to get a fast approval so you can move forward quickly with your home purchase or refinance, or you can take your sweet time and no one will nag you about it. The process is all online, but if you want to use customer service, you can. Rocket Mortgage by Quicken Loans is a great choice for the borrower who wants 24/7 access to their loan during the application process and beyond.

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7 Reviews

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Review Source

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David Swenson Denver, CO

Rocket mortgage is nationally known. I received a really competitive quote from them during my last refinance. I appreciate their straightforward approach and felt like their employees treated me like a real human. They listened, answered questions, and respected boundaries (aka they did not incessantly call me from spam numbers!)

1 month ago


Review Source

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John Sandstrom Langley, BC

I recently refinanced my mortgage to take advantage of the low interest rates. I am not sure it could have gone more smoothly. The Rocket Mortgage process and software made uploading the required information a breeze. Most importantly, the people I spoke with were extremely personable and competent. Excellent Experience!

2 months ago


Review Source

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Yael Lynchburg, VA

I love Rocket Mortgage, they're a great first time mortgage lender. They offer an experienced loan officer available pretty much 24/7 during your loan process via the app, email or text, mine was super responsive. Rocket Mortgage offers Low down payment options, 90-day rate lock, and is a lender and servicer all In one! Just awesome!

3 months ago

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Billye Newcomb Galveston, TX

(Rocket Mortgage) They would not return my calls and messages or explain why my closing cost kept going up. I was told they were waiting for the appraisal but after waiting over two months I told them I was going elsewhere to have my home refinanced. I have excellent credit, have never been late on my house payment. I had no trouble getting it financed. Nothing has changed. My home has gone up $250,000 in value since I bought it according to my realtor.

2 months ago


Review Source

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Dave Brown Richmond, VA

Everything went smoothly from beginning till closing. They were very thorough and answered every question that I threw at them. Great communication too!

4 months ago

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They were easy to reach and closed the mortgage when they said it would. Using my tablet to send all my documents was fast and easy!

1 year ago

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John Stewart Canton, GA

I own a large property and wanted to refinance. Rocket drug the process out for 5 months and every month came up with another reason why we couldn't close the loan. Absolutely ridiculous process and completely incompetent loan processors.

1 year ago

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