nbkc bank (National Bank of Kansas City) is a full-service, FDIC-insured bank and an approved Fannie Mae and Freddie Mac lender. The company consistently and significantly cuts closing costs for customers through its high volume of mortgage loans, low overhead costs, centralized operations, and advanced technology.
nbkc currently has the best customer service score among all reviewed mortgage lenders with an average overall score of 4.9/5 stars from customers.
Customer Review: Hank Speakman from Corpus Christi, Texas
"We recently refinanced through nbkc. We've had a number of mortgage transactions over the years but this was the best by far. Mark Q and the nbkc team were great to work with and always kept us informed on the status of the loan. Great rates, easy, friendly, and no surprises — what more could we ask for!"
Along with more than 20 years of mortgage lending experience, nbkc bank offers borrowers online lending nationwide, an easy and efficient online application process, educational resources including 17 financial calculators, customized loan options, and excellent customer service reported by reviewers.
Continue reading for a full review of this company, as well as nbkc bank reviews from real customers.
While mortgage rates can change daily and evenly hourly, the nbkc bank website provides instant illustrative chart data for any proposed mortgage loan. That way, prospective borrowers can get a feel for the mortgage rate, APR, principal and interest (P&I) payment, and lender fees they can expect for a given loan amount, down payment, credit score, and location. Loan programs provided include 30-year fixed, 15-year fixed, and 5/1 ARMs.
nbkc bank offers a variety of options for both purchasing and refinancing your home loan, including the following loan types:
In addition to these loan types, which are offered by most mortgage lenders, nbkc offers two unique loan programs that aren't typically available with other lenders:
In addition to these home purchasing options, nbkc bank offers conventional, FHA, and cash out refinance products and services.
It is also worth noting that nbkc provides FHA loan and VA loan options, both of which are government-backed home loans, allowing eligible consumers to save on their down payment and other fees. Other online lenders don't provide government-backed loans, which can be limiting for some borrowers. However, nbkc doesn't offer a USDA loan option, another government-insured loan that is offered by other mortgage lenders for homebuyers purchasing rural properties.
nbkc bank offers a simple four-step mortgage loan application process:
The application process is entirely online, making it more convenient for borrowers. But, if you would like to speak with an nbkc bank representative or loan officer, you can do so by visiting any of the branch locations in Kansas or Missouri — nbkc only has offices in these two states.
Customer Review: Jennifer McMahon from Smyrna, Georgia
"I had a great experience with nbkc. The application process was so easy and the electronic signatures I was able to do made things quick and easy. I thought refinancing would be difficult but it took so little time and effort, and the service I received was great!"
Costco members with an Executive membership, Gold Star membership, or Business membership status receive discounts on nbkc bank's origination fee, whereas many other lenders do not offer any discounts off their lender fees.
It's nice that in addition to access to Costco gas stations, cash-back rewards, and discount rewards, a Costco membership benefits you when you choose nbkc as one of its participating lenders through the Costco mortgage services program.
In addition to its financing and refinancing options, nbkc bank offers home equity options that can help you easily tap into your home equity and use funds as needed. The nbkc home equity process is simple and easy, and offers affordable rates starting at 1.99 percent for the first six months. You will only be required to pay interest on the funds that you use.
Although the home equity process is quick and easy, nbkc has two application requirements that must be met: customers must have a good personal credit score and must be Kansas City metro residents.
nbkc bank lending services are available in all 50 states due to the company's online mortgage lending model. Prospective borrowers who want to apply for loans can do so from the website, eliminating office wait times.
Though the loan process takes place remotely for borrowers not in proximity to nbkc's offices in Kansas and Missouri, borrowers can be confident they are being well taken care of: loan origination, processing, underwriting, closing, and funding all happen on-site.
nbkc bank is ranked as a top mortgage lender because it strives to always put its customers first. Nearly 95 percent of nbkc mortgage reviews are five-star. The top elements that make nbkc stand out from the competition are:
Customer Review: Kara Conrad from Kirkland, Washington
"Rhett did a great job explaining things, one of our biggest concerns and not going with other companies was the pushy nature and "used car salesman" feel we got. We explained our situation and instead of feeling like it was pushy it was more informative and giving us the option to decide what worked best for us which we truly appreciated. I will definitely be giving this recommendation out to other friends."
nbkc bank complaints are extremely limited and 94 percent of nbkc's customers agree that they would recommend the lender to a friend. Thus, it's a company that should be high on your list of consideration for a home loan.
Most work for nbkc bank is done online or over the phone because office locations are limited. nbkc only has four office locations:
This aspect may deter remote borrowers who feel more comfortable discussing their mortgage face-to-face with a loan officer.
In addition to mortgages, nbkc bank offers personal online banking and business banking services including business loans, treasury solutions, credit card management, auto loans, home equity loans, savings account and checking account services, and CDs. Most of these services can be managed on the NBKC Bank mobile app for both iOS and Android.
However, the mobile app is exclusive to nbkc's banking services, and does not provide any options for managing your home loans. A more all-inclusive app, or perhaps even a separate mortgage-focused app, would make borrowing from nbkc bank even more convenient than it already is.
nbkc bank provides several types of mortgages nationwide and utilizes a streamlined online application process for each mortgage program. Plus, origination, processing, underwriting, closing, and funding are all done on-site. The Costco member discounts are added perks.
Most significant, though, is the customer satisfaction evidenced by the nbkc mortgage reviews below. Overall, most customers speak highly of the company's loan officers and other representatives' attention to detail and customer care throughout the home buying process, confirming the company's excellent customer service.
Users give nbkc an average of 4.5/5 stars in all of our sentiment criteria:
If you're nervous about the prospect of purchasing a home loan online, know that nbkc bank is equipped to provide you with a positive experience. From the efficiency of the application process to the personal service of its loan officers, this lender gets online mortgage lending right.
Laurel Shonerd Dacula, GA
4 years ago
Stepho Connolly Kansas City, MO
3 years ago
We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.