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6.4

Overall Score

LAST UPDATED: November 23rd, 2022

Mr. Cooper, formerly known as Nationstar Mortgage, is a direct online lender specializing in new home loans and refinancing.  The company offers a variety of loan types and the convenience of managing your loan online or through the Mr. Cooper mobile app.

Continue reading for a full review of this company or jump down to read Mr. Cooper reviews from real customers.

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The Good

  • Mortgage Rates
  • Variety of Loan Types
  • Refinancing Options
  • Mr. Cooper Mobile App
  • Mr. Cooper Reviews

Mortgage Rates

Mr. Cooper's rates are comparable with other mortgage lenders. Daily updated rates are provided on the Mr. Cooper website which can help you make monthly payment estimates — many mortgage lenders don't provide updated rates on their websites.

Variety of Loan Types

For a new home purchase, Mr. Cooper offers various loan types, including some government-insured options that can make homeownership a reality for more homebuyers:

  • Conventional Loan
  • FHA Loan
  • VA Loan
  • Jumbo Loan

For a conventional loan, you can choose between a fixed rate mortgage or an adjustable rate mortgage (ARM), which can affect your starting interest rate and subsequent monthly payments.

Refinancing Options

If you'd like to lower your monthly payment, refinancing can be a good option, and Mr. Cooper provides three refinancing options:

  • Cash Out Refinance — a common refinance option for any loan type
  • FHA Streamline Loan — if you already have a FHA loan, you could lower your monthly payments further with a FHA Streamline loan
  • VA IRRRL (Interest Rate Reduction Refinance Loan) — can only be used to refinance a VA loan and can typically secure you a lower mortgage rate

It is worth noting that Mr. Cooper doesn't offer any home equity products.

Mr. Cooper Mobile App

Mr. Cooper makes it easy to manage your mortgage anywhere and at any time with its mobile app. Available on both iOS and Android devices, you can easily make monthly payments, check your credit score, or access and keep track of important mortgage documents.

Mr. Cooper Reviews

Mr. Cooper reviews are currently limited, but they are primarily positive with the majority of customers awarding the company 4 or 5 stars. Satisfied customers frequently highlight the following from their experience with the lender:

  • Smooth and easy online payment system
  • Exceptional mobile app
  • Responsive and knowledgeable customer service reps

We aren't able to give a conclusive recommendation of this company because reviews are currently limited, but based on current sentiment and ratings, Mr. Cooper could be a good choice for your mortgage needs.

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The Bad

  • No USDA Loans

No USDA Loans

While Mr. Cooper does offer FHA and VA loans, common types of government-insured loans, it doesn't offer a USDA loan option. USDA loans are insured by the U.S. Department of Agriculture and provide a specialized zero down mortgage option for homeowners looking to purchase an eligible rural property.

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The Bottom Line

Mr. Cooper provides various loan options with competitive interest rates for both new home purchases and refinances. Mr. Cooper also makes it simple and easy to manage your mortgage loan with an easy online application process, as well as a customer-praised mobile app.

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Star Rating

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4.3

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31 Reviews

Review Breakdown

5 grade

65%

4 grade

13%

3 grade

16%

2 grade

0%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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