KeyBank
Is This Your Business?Author: Kaitlyn Short
Headquartered in Cleveland, Ohio, KeyBank is the eighteenth-largest bank in the United States in terms of assets. The company offers a number of financial services, including banking and loans.
Top Ranked Companies
The Good
- Customer Communication
- Mobile App
Customer Communication
Obtaining a home loan can be confusing and unfamiliar for some borrowers, so KeyBank provides its customers with frequent communication and loan status updates throughout the entire process.
Mobile App
KeyBank offers a mobile app for Android and iOS devices. Customers can use this app to view and manage their mortgage on the go.
The Bad
- Lack of Transparency
Lack of Transparency
There are several important bits of information that KeyBank has not disclosed on its corporate website, including interest rates, closing costs, and credit score requirements. This lack of transparency makes it difficult for potential borrowers to have an idea about whether or not KeyBank is a good fit for their needs.
The Bottom Line
KeyBank provides frequent customer communication and a mobile app, but the company is not entirely transparent on its corporate website and has not disclosed some important information about its offerings.
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Wendy Shaw Queens, NY
2 years ago Edited March 11, 2022
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adrian avram Tampa, FL
3 years ago
