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LAST UPDATED: June 3rd, 2022

Headquartered in Cleveland, Ohio, KeyBank is the eighteenth-largest bank in the United States in terms of assets. The company offers a number of financial services, including banking and loans.

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The Good

  • Customer Communication
  • Mobile App

Customer Communication

Obtaining a home loan can be confusing and unfamiliar for some borrowers, so KeyBank provides its customers with frequent communication and loan status updates throughout the entire process.

Mobile App

KeyBank offers a mobile app for Android and iOS devices. Customers can use this app to view and manage their mortgage on the go.


The Bad

  • Lack of Transparency

Lack of Transparency

There are several important bits of information that KeyBank has not disclosed on its corporate website, including interest rates, closing costs, and credit score requirements. This lack of transparency makes it difficult for potential borrowers to have an idea about whether or not KeyBank is a good fit for their needs.


The Bottom Line

KeyBank provides frequent customer communication and a mobile app, but the company is not entirely transparent on its corporate website and has not disclosed some important information about its offerings.

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Wendy Shaw Queens, NY

Key Bank offer several different types of mortgages. All I had to do was gather all my financials and details about the property. Then worked with thier loan officer to fill out the loan application. A definite bonus is that not all loan types require down payments and qualified borrowers may receive discount rates and fees. Worth checking out.

10 months ago


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adrian avram Tampa, FL

disorganized branches -no records no customer service competence

1 year ago