Ditech Home Loans

Name: Ditech Home Loans
Rating: 3.1

Is This Your Business?

3.1

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10 User Reviews

5.1

Overall Score

Compare

3.1

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10 User Reviews

5.1

Overall Score

Compare

LAST UPDATED: September 22nd, 2022

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Attention: Ditech Home Loans is no longer in business

In September 2019, New Residential Investment Corp. acquired substantially all forward assets of Ditech Financial LLC.

Founded in 1995 by John Paul Reddam, Ditech Home Loans provides loans and refinance products. Many recognize the name Ditech from the TV commercial in the 2000s that would repeat “Lost another loan to Ditech!” Today, Ditech Home Loans has evolved into a completely new and improved business, while keeping the well-remembered name.

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The Good

Calculator
Transparent Loan Rates

Calculator

Ditech Home Loans has multiple online calculators that allow customers to plug in their information and calculate their rate in multiple categories. These calculators include Fixed Rate vs. ARM Calculator, Adjustable Rate Mortgage (ARM) Calculator, Refinance Breakeven Calculator, P&I Payment Calculator, and more.

Transparent Loan Rates

Ditech Home Loans has transparent loan rates that show the current rates for 15 Year Fixed, 30 Year Fixed, and FHA 30 Year Fixed rates, making it easy for potential customers to compare rates.

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The Bad

Online Chat Difficulties

Online Chat Difficulties

Although Ditech Home Loans has an online chat, it doesn’t seem to always work effectively. After trying to engage in the online chat multiple times, an automated message appeared that said the chat feature was unavailable and to contact the help desk. This could be frustrating to potential customers who need immediate online assistance.

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The Bottom Line

Ditech Home Loans has an online calculator that allows anyone to calculate their rates for various different loans and situations. The company also has transparent loan rates that are easily found on their website. However, the online chat proved to have some difficulties connecting, which means online help would have to come from a help desk.

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User Reviews

Star Rating

3.1

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10 Reviews

Review Breakdown

5 grade

40%

4 grade

10%

3 grade

10%

2 grade

1 grade

40%

Sentiment Criteria

Value

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Quality

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Service

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Ryan beemus

I would leave a zero star if it where possible. During my loan process, my escrow account was miss calculated. Heres the kicker. In order to pay extra escrow, i ether have to call these idiots and wait on hold for 20 to 30 mins and pay a 19 dollar fee, or mail a check. This is 2019 and i dont even know anyone who keeps freaking checks! Instead if i pay extra online it insists that they will allot my extra money where they see fit. Thats bs and they know it. But hey if my mortage had been sold to any reputable company, i wouldnt have to go threw all this trouble. These folks need to get there crap together. I will be refinancing here in the very near future. There poor customer service im sure wouldnt be matched by anyone.

4 years ago

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Richard Beckham

Bank of America turned my mortgage servicing over to Green Tree/Ditech after embezzling about $24,000 from my mortgage payment account. The aforementioned knew this and has been trying to foreclosure to profit from BoA fraud and now their own fraudulent actions.

4 years ago

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Kelly Boucher Franklin, MA

horrible customer service. Useless in helping with billing errors

4 years ago

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billy Adams Virginia Beach, VA

Poor customer service and lie to the customer constantly.

4 years ago