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Ditech Home Loans

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9 User Reviews
LAST UPDATED: August 6th, 2021
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Attention: Ditech Home Loans is no longer in business

In September 2019, New Residential Investment Corp. acquired substantially all forward assets of Ditech Financial LLC.

Founded in 1995 by John Paul Reddam, Ditech Home Loans provides loans and refinance products. Many recognize the name Ditech from the TV commercial in the 2000s that would repeat “Lost another loan to Ditech!” Today, Ditech Home Loans has evolved into a completely new and improved business, while keeping the well-remembered name.

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The Good

  • Calculator
  • Transparent Loan Rates

Calculator

Ditech Home Loans has multiple online calculators that allow customers to plug in their information and calculate their rate in multiple categories. These calculators include Fixed Rate vs. ARM Calculator, Adjustable Rate Mortgage (ARM) Calculator, Refinance Breakeven Calculator, P&I Payment Calculator, and more.

Transparent Loan Rates

Ditech Home Loans has transparent loan rates that show the current rates for 15 Year Fixed, 30 Year Fixed, and FHA 30 Year Fixed rates, making it easy for potential customers to compare rates.

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The Bad

  • Online Chat Difficulties

Online Chat Difficulties

Although Ditech Home Loans has an online chat, it doesn’t seem to always work effectively. After trying to engage in the online chat multiple times, an automated message appeared that said the chat feature was unavailable and to contact the help desk. This could be frustrating to potential customers who need immediate online assistance.

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The Bottom Line

Ditech Home Loans has an online calculator that allows anyone to calculate their rates for various different loans and situations. The company also has transparent loan rates that are easily found on their website. However, the online chat proved to have some difficulties connecting, which means online help would have to come from a help desk.

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Star Rating

2.9

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9 Reviews

Review Breakdown

5 grade

33%

4 grade

11%

3 grade

11%

2 grade

0%

1 grade

44%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Carolyn Dallas, TX

I really really liked this company I could pay my loan by phone by internet or at Walmart just a great company

2 months ago

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JMH Miami, FL

I had problems with my account not being credited and any time I spoke to some one they did not tell it was because of the restructuring but one representative Viola explained to me about the restructuring and let me know there would not be any late payment. I even got a call stating that I owed payments -but in less than 24 hrs every thing was up to date -I do not know if it had to do with the timing -THANK U VIOLA

2 years ago

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Julie Martinez Mesa, AZ

Our home mortgage is with Ditech. The customer service we have received is top notch. Their fees were low and our interest rate was very low. The process to receive our loan was very efficient. I would finance through their company again if need be.

3 years ago

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Ryan beemus

I would leave a zero star if it where possible. During my loan process, my escrow account was miss calculated. Heres the kicker. In order to pay extra escrow, i ether have to call these idiots and wait on hold for 20 to 30 mins and pay a 19 dollar fee, or mail a check. This is 2019 and i dont even know anyone who keeps freaking checks! Instead if i pay extra online it insists that they will allot my extra money where they see fit. Thats bs and they know it. But hey if my mortage had been sold to any reputable company, i wouldnt have to go threw all this trouble. These folks need to get there crap together. I will be refinancing here in the very near future. There poor customer service im sure wouldnt be matched by anyone.

2 years ago

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Richard Beckham

Bank of America turned my mortgage servicing over to Green Tree/Ditech after embezzling about $24,000 from my mortgage payment account. The aforementioned knew this and has been trying to foreclosure to profit from BoA fraud and now their own fraudulent actions.

2 years ago

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Will St Louis, MO

I did not have any problems with them, but in the process of having to change to a different mortgage company because Ditech is going bankrupt.

1 year ago

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Kenny Knox

good service, good rate, has excellent website

3 years ago

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Kelly Boucher Franklin, MA

horrible customer service. Useless in helping with billing errors

3 years ago

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billy Adams Virginia Beach, VA

Poor customer service and lie to the customer constantly.

3 years ago

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