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Donald Jay
March 6th, 2018 Dedham, MA DETAILS
Value for your money
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Quality of product or service
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After 6+ years as a loyal customer, I was APPAULED by the way I was treated by customer service. I was told they would not even be willing to research an ERROR THEY MADE to my account because it was older than 90 days. I was then told if I wanted them to look into it further, I would incur a RESEARCH FEE. This bank is a joke. They lured me into this checking account with an interest rate that has steadily dropped over the past few years. The terms for ATM fee reimbursement are complex and designed to screw you over when you come up short at the end of the month. EXTREMELY LIMITED NO-FEE ATMS AND BRANCHES. The online banking system is pathetic, constant updates and down time, all for a product that is inferior to other leading banks. I could not be more dissapointed with the way this bank has treated me. I will be moving to a bank that ACTS WITH INTEGRITY.

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