Founded in 1828 and headquartered in Providence, Rhode Island, Citizens Financial Group is the thirteenth-largest bank in the United States. The company offers a a wide range of services, including consumer banking, commercial banking, home loans, auto loans, business loans, and student loans.

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The Good

  • Mobile App

Mobile App

Citizens Bank offers a mobile app that is compatible with iOS and Android devices. Customers can use this app to view and manage their loan, as well as access resources and tools, on their smartphone or tablet from anywhere in the world.

The Bad

  • Interest Rates
  • Undisclosed Information

Interest Rates

As of December 2016, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Citizens Bank, the interest rate comes out to be 4.25 percent, which is slightly higher than industry average.

Undisclosed Information

Citizens Bank has not disclosed closing costs or credit score requirements on its corporate website, making it difficult for potential borrowers to know what to expect.

The Bottom Line

Citizens Bank offers a mobile app, but charges interest rates that are slightly higher than average. Additionally, the company is not entirely transparent on its website.

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