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LAST UPDATED: November 22nd, 2022

Chase is a subsidiary of JPMorgan Chase & Co., which was established in 1824. Chase merged with JPMorgan in 2000. Chase Bank offers travel rewards cards, debit cards, car buying and loans, savings accounts and CDs, business and private client services, investing, checking accounts, and home lending.

Chase home lending products include fixed-rate loans, adjustable-rate mortgages, refinance services, and Chase DreaMaker® Mortgages.  

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The Good

  • Interest Rates 
  • Mortgage Types 
  • Convenience 
  • Consumer Education 

Interest Rates 

As of October 2018, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Chase, the interest rate comes out to be 4.875 percent, which is competitive among interest rates offered by other top mortgage lenders. 

Mortgage Types

Chase offers a variety of loan options for borrowers to choose from, including fixed rate mortgages, adjusted-rate mortgages, jumbo loans for amounts between $417,000 and $2 million, DreaMaker® mortgages for borrowers with less-than-ideal credit, FHA loans, VA loans, and refinance services.  


Chase mortgages can be managed through online accounts and via the Chase mobile app, which is compatible with and highly-rated for both Apple and Android devices. This app allows borrowers to stay on top of home loan details on the go. 

Online account access includes making mortgage payments, getting information on your escrow, submitting an insurance claim, and requesting a payoff quote. Chase home equity services are managed on a separate home equity account. 

You can also enroll in an automatic payment service so you don’t have to worry about remembering to pay each month. 

Consumer Education 

Chase’s mortgage learning center includes all necessary tools and information relevant to shopping for a mortgage, including: 

  • Affordability tool (price range for a new home) 
  • Mortgage calculator (rate and payment details) 
  • Home value estimator 
  • Home buyer’s checklist 
  • Sample mortgage application 
  • Credit report guide 
  • Home inspection guide 
  • Moving timeline 
  • Understanding your escrow statement 

The Bad

  • Some Details Unclear

Some Details Unclear

It is unclear how frequently Chase loan officers communicate with customers throughout the mortgage application process. Presumably, the process is done mostly online, but Chase does have branch locations across the U.S. 

Origination fees, closing costs, and credit score requirements are not disclosed on the company’s corporate website. We do know that down payments can be as low as 3% and in some cases you can apply up to $3,000 of your down payment to closing costs. 


The Bottom Line

Chase is a trusted lender with which to secure a mortgage. Consumer reviews are overwhelmingly positive and recurring themes include the ease of payment and a high quality of customer service. 

Chase’s interest rates are competitive and if you have a credit card account with Chase Bank, borrowing from the company for a home loan is especially convenient. Finally, Chase’s flagship DreaMaker® loan program is worth looking into if your credit isn’t good, requiring only 3% for a down payment (all of which can originate from an eligible grant or gift). 

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141 Reviews

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Lifeadon Cincinnati, OH

This has been a overall horrible experience! I have done things multiple times I’m getting the run around this should have been easy pea’s instead I’ve been dealing with IDK let me find out to Im not sure! I went as far as requesting a new loan team! This is a all out horrible process… pennymac went through smooth I just didn’t like the price But I may be going back to them if this chase loan team don’t close or they don’t get me a new team 😞

8 months ago


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Kathy Kerber Olympia, WA

Chase has good customer service, until you have an actual problem. To clarify, Chase incorrectly reported information to the IRS, after a refinance. They then stonewalled our attempts to get to the bottom of the issue. We asked for a simple running balance on our mortgage, and we could not get one. The numbers did not match up. We contacted the V.A. and asked them to intervene on our behalf, and while they were unable to get Chase's cooperation, they did validate the discrepancy existed. We finally had to dispute directly with the IRS and we won our challenge. I would never bank with them again after that, though we never had problems with our checking account or debit card or anything like that. I think if a bank makes an error, they should admit it, rather than try to obfuscate the documentation in an apparent attempt to compel us to give up. I strongly recommend you do not use them for a mortgage loan.

1 year ago


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Michele Heist Jacksonville, NC

I had a VA loan through Chase for about 16 years. My rate was 6%. I was forced to leave my job and apply for disability and they were NOT willing to work with me. I applied for mortgage assistance and they completely used the wrong information. They forced me to reapply and again they messed it up. My VA rep got involved and I applied again. I ended up applying 4 times and they still couldn't get it right. They started foreclosure procedures and I fought back. All of a sudden they approved me for a modification! It lowered my rate to 3.5%.

2 years ago

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ken hedrick Palm Springs, CA

Disorganized loan application process. No one has authority to do anything and decision making seems to come out of a black box. Had to submit the same data several times. Do not recommend.

5 years ago


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Gary Kapanowski Macomb, MI

Have had accounts and safety deposit box for years. Also had my mortgage there for years. They were never competitive on rate. I would re finance with another mortgage company and Chase would purchase my loan. However, they would ever compete on rate with other companies. They were always more costs and a higher interest rate. Not even close.

1 year ago

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It took six or seven weeks to process our mortgage. Slowest and most cumbersome I have ever experienced. Too much bureaucracy.

5 years ago

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abb Lancaster, PA

they bought the mortgage from another company; difficult to deal with; poor customer service

5 years ago


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Tosha R Harriman, TN

I do not like to Chase Bank rates are very high to pay back and it is very hard to get one

1 year ago

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Stephen Bookbinder Mount Vernon, NY

poor customer service - hard to deal with

5 years ago

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Extremely cumbersome beaurocratic long application process.

5 years ago

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Cheryl Linden Cave Creek, AZ

very harsh; easy to get $$ but very high interest rates

4 years ago