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LAST UPDATED: November 22nd, 2022

Chase is a subsidiary of JPMorgan Chase & Co., which was established in 1824. Chase merged with JPMorgan in 2000. Chase Bank offers travel rewards cards, debit cards, car buying and loans, savings accounts and CDs, business and private client services, investing, checking accounts, and home lending.

Chase home lending products include fixed-rate loans, adjustable-rate mortgages, refinance services, and Chase DreaMaker® Mortgages.  

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The Good

  • Interest Rates 
  • Mortgage Types 
  • Convenience 
  • Consumer Education 

Interest Rates 

As of October 2018, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Chase, the interest rate comes out to be 4.875 percent, which is competitive among interest rates offered by other top mortgage lenders. 

Mortgage Types

Chase offers a variety of loan options for borrowers to choose from, including fixed rate mortgages, adjusted-rate mortgages, jumbo loans for amounts between $417,000 and $2 million, DreaMaker® mortgages for borrowers with less-than-ideal credit, FHA loans, VA loans, and refinance services.  


Chase mortgages can be managed through online accounts and via the Chase mobile app, which is compatible with and highly-rated for both Apple and Android devices. This app allows borrowers to stay on top of home loan details on the go. 

Online account access includes making mortgage payments, getting information on your escrow, submitting an insurance claim, and requesting a payoff quote. Chase home equity services are managed on a separate home equity account. 

You can also enroll in an automatic payment service so you don’t have to worry about remembering to pay each month. 

Consumer Education 

Chase’s mortgage learning center includes all necessary tools and information relevant to shopping for a mortgage, including: 

  • Affordability tool (price range for a new home) 
  • Mortgage calculator (rate and payment details) 
  • Home value estimator 
  • Home buyer’s checklist 
  • Sample mortgage application 
  • Credit report guide 
  • Home inspection guide 
  • Moving timeline 
  • Understanding your escrow statement 

The Bad

  • Some Details Unclear

Some Details Unclear

It is unclear how frequently Chase loan officers communicate with customers throughout the mortgage application process. Presumably, the process is done mostly online, but Chase does have branch locations across the U.S. 

Origination fees, closing costs, and credit score requirements are not disclosed on the company’s corporate website. We do know that down payments can be as low as 3% and in some cases you can apply up to $3,000 of your down payment to closing costs. 


The Bottom Line

Chase is a trusted lender with which to secure a mortgage. Consumer reviews are overwhelmingly positive and recurring themes include the ease of payment and a high quality of customer service. 

Chase’s interest rates are competitive and if you have a credit card account with Chase Bank, borrowing from the company for a home loan is especially convenient. Finally, Chase’s flagship DreaMaker® loan program is worth looking into if your credit isn’t good, requiring only 3% for a down payment (all of which can originate from an eligible grant or gift). 

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141 Reviews

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Dawn Waikoloa, HI

My mortgage was sold to Chase many years ago. These are the reasons for my 1 Star: A few years ago Chase contacted me about doing a refi with a much lower interest rate. After going through multiple phone calls, emails, and verification they told me they would not do the loan because I had a second on my home which was ridiculous! The second was a state loan for emergency repair, which I qualified for, all repairs made and the loan does not allow you to make payments. You have to pay off the entire amount within 15 years. Chase would not do my refi and give me cash to pay off the second, they said the second had to be paid off before they would consider doing the loan. 2. I could not pay off the second, but stayed with Chase. This year they mandated I have hurricane insurance. The state I live in does NOT mandate hurricane insurance, but Chase is. So that is $1,500 of wasted money. I am refinancing with another lender. Watch out for Chase!

3 years ago


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Mike Xavier Rocklin, CA

TERRIBLE experience! Was pre-approved for a mortgage & entered binding contract to find out that we were NOT approved! Was so upset & found a different lender that approved us. THEN CHASE called to say they made a mistake on the file & we were indeed approved! BUT their error was our gain; second lender got us a rate of almost 1% lower than that of CHASE!!!

2 years ago


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Gina Marie Commack, NY

I cringe every time I see a chase bank. Their fees are outrageous, they also charge for the tiniest things as in some thing that happened the same day they still do not refund you

2 years ago