Chase is a subsidiary of JPMorgan Chase & Co., which was established in 1824. Chase merged with JPMorgan in 2000. Chase Bank offers travel rewards cards, debit cards, car buying and loans, savings accounts and CDs, business and private client services, investing, checking accounts, and home lending.
Chase home lending products include fixed-rate loans, adjustable-rate mortgages, refinance services, and Chase DreaMaker® Mortgages.
As of October 2018, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Chase, the interest rate comes out to be 4.875 percent, which is competitive among interest rates offered by other top mortgage lenders.
Chase offers a variety of loan options for borrowers to choose from, including fixed rate mortgages, adjusted-rate mortgages, jumbo loans for amounts between $417,000 and $2 million, DreaMaker® mortgages for borrowers with less-than-ideal credit, FHA loans, VA loans, and refinance services.
Chase mortgages can be managed through online accounts and via the Chase mobile app, which is compatible with and highly-rated for both Apple and Android devices. This app allows borrowers to stay on top of home loan details on the go.
Online account access includes making mortgage payments, getting information on your escrow, submitting an insurance claim, and requesting a payoff quote. Chase home equity services are managed on a separate home equity account.
You can also enroll in an automatic payment service so you don’t have to worry about remembering to pay each month.
Chase’s mortgage learning center includes all necessary tools and information relevant to shopping for a mortgage, including:
It is unclear how frequently Chase loan officers communicate with customers throughout the mortgage application process. Presumably, the process is done mostly online, but Chase does have branch locations across the U.S.
Origination fees, closing costs, and credit score requirements are not disclosed on the company’s corporate website. We do know that down payments can be as low as 3% and in some cases you can apply up to $3,000 of your down payment to closing costs.
they bought the mortgage from another company; difficult to deal with; poor customer service
They are an excellent company. Was not very happy when they sold my mortgage after 10 years
Excellent rates, user friendly website, mortgages serviced by Chase for past 17 years.
poor customer service - hard to deal with
at times frustrating to deal with, for example in process of updating insurance coverage info.
Their service of my mortgage and associated accounts is accurate and timely
Chase does an adequate job. Fairly easy to deal with, posting accurately
It took six or seven weeks to process our mortgage. Slowest and most cumbersome I have ever experienced. Too much bureaucracy.
Chase provides great customer service. They are flexible, reasonable, and understanding.
Great customer service. Deliver what they promised.
good service, good customer support -- even though I am with them because theyu bought my re-fe mortgage
They can be rude at times. Have called them a few times, was not happy with who i dealt with.
Good services, communications are good and on time.
They have been good.on all occasions like correcting late payments paying online,
Extremely cumbersome beaurocratic long application process.
Been with chase for years no problems with loans they are very honest.
Customer service is SO frustrating and they do audits of my account in OCTOBER before our city releases the proposed taxes for the next year so I'm always under or over in my escrow...the website is easy to use/get info from
Great interest rate, good customer service
Accurate and fair assessment of value of property.
Been trying refinance and they dropped the ball.
Easy to work with. Fast reaction in all areas. Best rates.
Disorganized loan application process. No one has authority to do anything and decision making seems to come out of a black box. Had to submit the same data several times. Do not recommend.