Name: Chase
Rating: 4.3

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Kati Biren

Customer service is SO frustrating and they do audits of my account in OCTOBER before our city releases the proposed taxes for the next year so I'm always under or over in my escrow...the website is easy to use/get info from

5 years ago

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Trish webb Phoenix, AZ

Great bank to deal with easy to pay your loan right from your checking account. My only complaint is the statements are very confusing.

9 months ago

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Barbara Porter CA

It was great being able to bank and pay our home mortgage from the same app. Also gave us added banking benefits by having our mortgage there. Would do it again!

1 year ago

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Sharon Lester ,

I like the the fact you can do just about everything from there app. There customer service in us is great and usually, most problems are solved quickly.

2 years ago

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Michele Heist Jacksonville, NC

I had a VA loan through Chase for about 16 years. My rate was 6%. I was forced to leave my job and apply for disability and they were NOT willing to work with me. I applied for mortgage assistance and they completely used the wrong information. They forced me to reapply and again they messed it up. My VA rep got involved and I applied again. I ended up applying 4 times and they still couldn't get it right. They started foreclosure procedures and I fought back. All of a sudden they approved me for a modification! It lowered my rate to 3.5%.

2 years ago

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Reese Pleasant Grove, UT

Chase bank had great rates, they made the process fast and there weren't too many steps and hoops to jump through. I have confidence in the overall risk of my loan because the bank has such a good reputation.

3 years ago

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Cristiana Orem, UT

I have an account in Chase and I can not complain about it. My husband and I transferred our Home Loans to Chase two years ago as we found out that we should pay less interest if we moved to Chase.

4 years ago

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Charlene Mackay Orem, UT

We were really excited when our home loan was transferred to Chase. Their online service is much better than our previous company. We’ve been with Chase for only a few months, but so far so good!

4 years ago

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Ann Bailey Lehi, UT

I don't call Chase very often, but the few times I had, I was a little disappointed in their Customer Service. I felt like they brushed off my complaint, and didn't get it resolved in the phone call as I had hoped.

4 years ago

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Mary West Jordan, UT

Chase bank has handled two of our home loans and they've always been easy to deal with. Setting up automatic payments online was very easy without any issues.

4 years ago

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Kristin G Pleasant Grove, UT

Our first home loan was through Chase. A very reliable company with competitive interest rates. I would highly recommend getting your home loan through Chase.

4 years ago

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Bella Houtz South Jordan, UT

Chase has good, fair internet rates. They are very easy to work with and after i got the loan they sold it immediately so I no longer have it. But i was happy with them and the process of getting my loan.

4 years ago

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Tomas Tovias El Paso, TX

Offered and has very competitive rates. They have a wide variety of loan options to fit many needs

6 months ago Edited September 19, 2022

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LeAnn Baytown, TX

We used Chase for one mortgage. The loan process was easy. Customer service was great. We would use them again.

1 year ago

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Kathy wong Jamaica, NY

Great service, answer any questions you concerned. Quick turnaround.great rate. They know the business very well.

3 years ago

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Jess Root Gilbert, AZ

Our experience with Chase was pleasant. The rate was low, the communication was great and everything went smoothly.

4 years ago

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teddy luszcz

I'll give them a benefit of a doubt since we had very little interaction with them. Every month we made the payment and that was it.

4 years ago

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Nestor F Livermore, CA

Their technology is cutting edge and updated and making their service responsive and timely to customers

5 years ago

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Peter Burkholder Phoenix, AZ

Good experience with Chase in the past. Since, switched to another bank for a HELOC with a more competative rate.mpetative rate

5 years ago

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Dick Taeuber

good service, good customer support -- even though I am with them because theyu bought my re-fe mortgage

5 years ago

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ken hedrick Palm Springs, CA

Disorganized loan application process. No one has authority to do anything and decision making seems to come out of a black box. Had to submit the same data several times. Do not recommend.

5 years ago

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Kristen Smith Corpus Christi, TX

The people were helpful and courteous. The low interest was wonderful and made the payments easy.again great customer service

1 year ago Edited January 17, 2023

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G GA

Chase was able to help me buy my home and kept the rates manageable the only criticism is when you need an extension other than that great mortgage company

1 year ago

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David Swenson Denver, CO

I have been banking with Chase for years with my small business. They have a clean and simple approach to financing with competitive interest rates!

1 year ago Edited September 21, 2021

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Gary Kapanowski Macomb, MI

Have had accounts and safety deposit box for years. Also had my mortgage there for years. They were never competitive on rate. I would re finance with another mortgage company and Chase would purchase my loan. However, they would ever compete on rate with other companies. They were always more costs and a higher interest rate. Not even close.

1 year ago

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Jason Zeller Glendale, AZ

I’ve had checking accounts and credit cards with chase. I’m most impressed with the credit card. The slate card has great benefits

2 years ago

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Mike Xavier Rocklin, CA

TERRIBLE experience! Was pre-approved for a mortgage & entered binding contract to find out that we were NOT approved! Was so upset & found a different lender that approved us. THEN CHASE called to say they made a mistake on the file & we were indeed approved! BUT their error was our gain; second lender got us a rate of almost 1% lower than that of CHASE!!!

2 years ago

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Tagg Ogden, UT

I don’t feel like Chase gives you the best mortgage rate possible. I enjoy going through a personal mortgage lender who wants to really earn my business. Chase is rates were not as competitive.

2 years ago

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oallred Gilbert, AZ

Chase is reliable and I feel that my money is safe. Their customer service is excellent and I always feel I get the help I need quickly.

4 years ago

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Ken Curtis

Had my mortgage transferred th Chase. Was not happy with that and found dealing with corporate office a pain and not helpful. However, when I went to the local folks in Idaho they were great.

4 years ago

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Karen Nelson Alpine, UT

I have banked with Chase for years. They have always been very helpful and their online banking is extremely user friendly.

4 years ago

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Madeline Chavez Idaho Falls, ID

Very helpful with managing my finances and helping me to maintain a steady credit to afford my mortgage

1 year ago

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John Bilas

Been a customer for over 30 years and have always had positive experiences with Chase

4 years ago

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Rosemary Lesser San Pablo, CA

Excellent rates, user friendly website, mortgages serviced by Chase for past 17 years.

5 years ago

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Chaz

They have been good.on all occasions like correcting late payments paying online,

5 years ago

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Stephanie Carter Charlotte, NC

The thing I like the most about Chase is the ease of use. There are, however, too many hidden fees.

9 months ago

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adrian avram Tampa, FL

best banking experience , home loan service and broker very competent product and credit services

1 year ago Edited September 14, 2021

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Timothy Lesperance Fort Worth, TX

Great service and the Amazon card rocks! Love the benefits and ease of access dealing with this account.

2 years ago

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Sunny Perry Springville, UT

Very happy with customer service. Had a problem with payment one month and they worked with me. Would recommend

4 years ago

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Bob Hiatt Pleasant Grove, UT

I have my mortgage here. They have always been great. I love the online services. Very convenient and always available. Never had a problem.

4 years ago

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Kristiane R Durfey Pleasant Grove, UT

They are a typical credit card company who will charge ridiculous amounts for a late payment but they did have a competitive rate and the process was typical for a home loan.

4 years ago

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Edone Fleites Dallas, TX

They are informative and straight to the point about every question.

2 years ago

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Linda Denton, TX

Great, worked well to help after hurricane destroyed our business

3 years ago

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Jackie Landman Valley Cottage, NY

always easy to deal with , like the people at the branch who are always helpful

4 years ago

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Christina Amato Hayward, CA

They are an excellent company. Was not very happy when they sold my mortgage after 10 years

5 years ago

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Greg Newkirk

Their service of my mortgage and associated accounts is accurate and timely

5 years ago

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David

It took six or seven weeks to process our mortgage. Slowest and most cumbersome I have ever experienced. Too much bureaucracy.

5 years ago

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Catrina L. Smith

Chase provides great customer service. They are flexible, reasonable, and understanding.

5 years ago

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Diana Taylor

Been with chase for years no problems with loans they are very honest.

5 years ago

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John Dittmer Lorton, VA

Chase's application process was relatively easy and painless.

9 months ago