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Better.com

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522 User Reviews

8.1

Overall Score

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Angela D Benson Tuscaloosa, AL

Overall great customer service experience.

8 months ago

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Dinesh Cumberland, RI

Process is very smooth and no need to go anywhere.

8 months ago

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Nguyen Dang Bonaire, GA

Friendly, knowledgeable, and courteous customer service.

8 months ago

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Mohan Pekal Concord, NC

They were cooperative and helped to close fast

8 months ago

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Debra Hager Bluffton, SC

Very helpful employees. Ease of refinancing

8 months ago

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Kim Hoppenworth Reston, VA

Very smooth process and good communication

8 months ago

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Martin Levejac Aurora, CO

Good service upon the team very professional

8 months ago

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STEVE A SILVERS Midlothian, TX

The entire refi process was simple and easy using the website tools available.

9 months ago

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Steven Carvellas Asbury Park, NJ

Absolutely amazing customer experience, quick home closing, great prices

9 months ago

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James

It was easy. I didn't even need to use the customer support.

9 months ago

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Sateesh

They're responsive and always available. It was easy to choose the terms of the loan.

9 months ago

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Andrey

The process was very easy and straightforward. The support is good too.

9 months ago

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Anonymous

There were some issues closing on time but someone was always available to call.

9 months ago

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Robert

They were easy to get in touch with, and the process was simple and easy.

9 months ago

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Mike Turpin Noblesville, IN

The process was good, but am still waiting on an electronic copy of my signed documents to be uploaded to my account.

9 months ago

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Graham Spring Hill, TN

Quick. Clear info. No weird sales push. The automated system worked well. Easy to use.

9 months ago

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Pam Richardson Haddonfield, NJ

Very smooth process. No hiccups. No surprises. Super quick closing.

9 months ago

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Mark Martin Port Charlotte, FL

Very responsive to questions, or problems and competitive rates!

9 months ago

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Ransom Holbrook Georgetown, KY

Extremely easy to submit paper work and communicate on my terms.

9 months ago

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Ashish Portland, OR

My previous experience with backend processor is great. I struggle with competitive rates.

9 months ago

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Albert Talley jr. Rosharon, TX

Tried to refinance 2nd home, after being approved without having to sell it and was told I didn't qualify.

9 months ago

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Lynn Wilkison Leesburg, VA

Very professional, communication clear, responses were prompt

9 months ago

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star star star star star

Manny Duero Concord, CA

Very responsive. Staff are very knowledgeable. Very easy to use website.

9 months ago

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Steven Wexler Mission Viejo, CA

excellent rate, great online system, constant communication, quick closing

9 months ago

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Benjamin

Customer service was quick to answer and the rest was simple and easy to use.

10 months ago

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Tarek

They are very trustworthy. The program software is good as are the rates.

10 months ago

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James

They did a good job. It was an easy transaction. I am glad I did it.

10 months ago

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Rajendra

The process was pretty smooth. It is a good rate. I am happy with them.

10 months ago

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Jane

My guy was great. I got great support. It is an awesome deal. I am very happy.

10 months ago

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Rodney

I am glad I chose better because they were prompt and responded to my questions.

10 months ago

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Scott

Not very confusing and it was easy. The process is straightforward. It is good.

10 months ago

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Kunnekkattu

The process for getting my loan was easy to manage and easy to work with.

10 months ago

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Franklin

The process was easy to use. I'm glad that I did, they did a good job.

10 months ago

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Laurent

There were some complications with regards to the process but overall it was a good experience.

10 months ago

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Sarah

They were responsive everytime I had a questions. It was very fast and easy.

10 months ago

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Nishant

Better.com is easy and was able to solve my problems. They were always available.

10 months ago

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YONGHEON LEE Glenelg, MD

Overall process was transparent, easy, structured, and efficient.

10 months ago

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Michelle de Leon Tracy, CA

Process was quick and easy. My agent was responsive in a timely matter.

10 months ago

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Luis Garcia Cypress, TX

Easy to use and straightforward process, and great customer serviceice

10 months ago

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star star star star star

Keith Brent Waxhaw, NC

Efficient, easy website to use and stay abreast of status, great staff

10 months ago

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Christopher North Bergen, NJ

Support throughout the process was excellent! Communications were sterling!

10 months ago

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Robert Reagh Rocklin, CA

Process was well guided, good communication, and friendly service.

10 months ago

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Andrew Feldenzer San Diego, CA

Ease of use with their online portal. Made everything clear to understand.

10 months ago

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Jeffrey Butler Rhome, TX

Great website. Easy to work with. Could always reach a person when I needed.

10 months ago

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Mari George Decatur, GA

Did not realize they would sell my loan right away. Should have used my credit union

10 months ago

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Martha L Martinez Hialeah, FL

Very Good Customer Service and good communication great Company

10 months ago

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John Hyland Mc Kinney, TX

They followed trough with all expectations set in my initial inquiry.

10 months ago

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star star star star star

Joshua Hutchison Jeffersonton, VA

They were awesome. Website UI was flawless. Could not ask for anything better.

10 months ago

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Christine Kim Oradell, NJ

The service was fast and convenient. The quality of service was excellent.

10 months ago

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star star star star star

Shawn Douglass Perrysburg, OH

Fantastic service, friendly and helpful consultants with great communication

10 months ago