Citizens Bank Logo
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LAST UPDATED: October 20th, 2022

Founded in 1828 and headquartered in Providence, Rhode Island, Citizens Financial Group is the thirteenth-largest bank in the United States. The company offers a a wide range of services, including consumer banking, commercial banking, home loans, auto loans, business loans, and student loans.

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The Good

  • Mobile App

Mobile App

Citizens Bank offers a mobile app that is compatible with iOS and Android devices. Customers can use this app to view and manage their loan, as well as access resources and tools, on their smartphone or tablet from anywhere in the world.

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The Bad

  • Interest Rates
  • Undisclosed Information

Interest Rates

As of December 2016, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Citizens Bank, the interest rate comes out to be 4.25 percent, which is slightly higher than industry average.

Undisclosed Information

Citizens Bank has not disclosed closing costs or credit score requirements on its corporate website, making it difficult for potential borrowers to know what to expect.

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The Bottom Line

Citizens Bank offers a mobile app, but charges interest rates that are slightly higher than average. Additionally, the company is not entirely transparent on its website.

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2 Reviews

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Juan vega New Haven, CT

This is my current mortgage company that I’m using at the moment is been 4 years now and so far is the best mortgage company that I work with. Thanks citizen’s the customer care is amazing they go the extra mile for me always looking for a solution for your needs

3 years ago Edited September 14, 2021

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Review Source

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Terry D West Chester, PA

Excellent customer service . Easy on line banking . I have been banking with Citizens for many years .I have easy access to all my banking needs either at the bank and on line ..

2 years ago