2022 Great Customer Service Award Mortgage Lender Recipients

Kalicia Bateman

Last Updated: July 14th, 2022

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June 2022 — Best Company recently announced the seven mortgage lenders that earned the Great Customer Service Award in 2022.

About this award

The Great Customer Service Award is presented to companies that have a 4+ average service sentiment rating and a minimum of 50 user reviews on Best Company.

Companies did not have to apply for this award. Rather, companies were selected based upon positive customer reviews, specifically highlighting customer service.

Award recipients

The mortgage lenders listed below are the recipients of the 2022 Great Customer Service Award. Lenders are not listed in any particular order.

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Better.com

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522 User Reviews
  • Zero Commissions or Lender Fees
  • Fast Pre-Approval in as Little as 3 Minutes
  • Instant Loan Estimates, 24/7 On-Demand Rate Lock

Better.com, founded in 2016, is an online direct mortgage lender that offers a fast and simple homeownership process. The lender sets itself apart with zero lender fees and non-commission loan officers.

Innovative Mortgage Alliance, headquartered in Salt Lake City, Utah, only serves 16 states. The lender offers a three-week closing guarantee and rate monitoring alerts.

AmeriSave Mortgage is an online, direct lender that has funded over $115 million in home loans. Borrowers can prequalify with no impact to their credit score and the lender prides itself on getting nearly 25 percent of customers to closing in 25 days or less.

New American Funding is a well-known mortgage lender, providing a variety of loan types with an on-time closing guarantee. The lender also offers a mobile app you can use to make payments and easily manage your mortgage.

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EasyKnock

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54 User Reviews
  • No Credit Check or Proof of Income Required
  • Sell Your Home Without Moving Out
  • Receive Equity in as Little as 2 Weeks

EasyKnock is not a mortgage lender, but specializes in non-loan alternatives to convert equity to cash. One of the company's notable programs is the Sell & Stay Program which allows homeowners to convert their equity into cash without leaving their homes.

Acopia Home Loans, founded in 2007, offers its mortgage loan services across 20 states with a simplified loan process. Through the lender's mobile app, AcopiaGO, you can manage your mortgage, including completing the pre-qualification process and uploading documents.

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nbkc bank

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428 User Reviews
  • Costco Members Get Discounted Closing Costs
  • Nationwide Conventional, FHA, and VA Loans 
  • Instant Illustrative Mortgage Rate Data 

NBKC Bank is a full-service bank and well-known mortgage lender. With high customer ratings, NBKC offers basic loan options with a discount option for existing Costco customers through the Costco Mortgage Program.

Evergreen Home Loans is a full-service mortgage lender licensed to lend in Alaska, Arizona, California, Idaho, Nevada, Oregon, and Washington. In addition to traditional mortgage products, the lender also offers home construction and renovation loans.

A note on customer service

Loan types, rates, and fees are typically similar across mortgage lenders. Experts recommend doing thorough research on the customer experience with a mortgage lender because this is what will set one lender apart from the others. One of the best ways to learn about a company's customer service is by reading reviews from past and existing customers. 

Based on existing customer reviews on Best Company, we would recommend any of the mortgage lenders listed above based on customer service sentiment.

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