Samsung Pay

Samsung Pay is a useful app for protecting your credit card id from fraud. However the points you get from it are virtually useless. They keep expiring and being devalued unless you use them which prevents you from accruing enough for any valuable items. If you want higher value items, you need to purchase additional points and then redeem for a discount code. But these codes only apply to full price and will not work with any other discounts. I recently purchased and redeemed points towards a discount code on an S10 and found that it is now worthless and Samsung will not stand behind anything. Their call center employees are not given any power to correct issues. So you can ONLY use points for dinky little discount codes to other more reputable companies rather than Samsung products and then the discount isn't worth the hassle. Treat the points as worthless and only bother using the app when its convenient.

I am using Samsung Pay from more than a year. The app works great and can be used almost everywhere (wherever NFC payment and Samsung pay is accepted). However, their earn cash back program is bogus and the customer care is hopeless. They have a tie-up with too many stores for cash back rewards, however a lot of times cash back either don't come or come partially. If you try to reach their customer care - they try to help but they have no capability. I had called them so many times in 14 different days, however, every time they just said your issue is escalated but we are waiting for the feedback from store/case resolving team. Matter of fact I had not even received a single email from them, every time they just said we will tell your 'case assigned agent' to send you an email. Finally, I just gave up. Hopefully, they will learn to care about their customers and will deliver what they promote through the app.

The app works great most of the time and cashiers are amazed to see it work when they tell me "it won't work on our system". However there is a problem when using gift cards. The app will show a zero balance when you know that's wrong. Keep your receipts because I called to address this problem and they acted like they didn't care. I was told to use my email receipt on a card I deleted because it showed a zero balance and they acted like it wasn't their problem. So, I will look for another app that will do a better job. Samsung, you will not be recommended by me anymore since you don't care about problems that exist and you don't inform us.

very conveinent but they play too many technical games when trying to claim their promotions. burned twice- switching to android pay or a different app. #1...denied new customer reward..followed all steps #2....denied Chase reward. I made sure to i read everything this time. .made all 3 transactions, received congratulations email. went to claim and it dissappeared, kept checking app w/o luck. called CS next day and they denied me bc i didnt call day before with technical difficulties. hun?

The promotions that Samsung offers (i.e. use card there time and receive $5) very difficult to receive. Tried twice, after second time called customer service. Customer service started, these promotions are in very limited supply. Basically, read the fine print.