Samsung Pay Logo
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3.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 22nd, 2024

After recently discontinuing the Samsung Wallet, Samsung prepared themselves for the introduction of their new app, Samsung Pay. This app is a leader in the mobile wallet industry for several reasons. The number of locations at which the app may be used to make payments far exceeds that of any other mobile app, since the app is compatible with both near field communications and magnetic secure transmission point of sale terminals - which comprise the vast majority of the existing terminals. Adding to the company’s benefit is the government-mandated program (October, 2015) that all terminals in the US must be upgraded.

The Review Team recommends Samsung Pay as a solid choice in the mobile wallet industry.

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The Good

  • NFC and MST Compatibility
  • Payment Process
  • Financial and Credit Card Partnerships
  • High-quality Security
  • Gift Cards

Samsung Pay has been anticipated by many for several months, and the product has not disappointed. Some of the notable features which are included with Samsung Pay are:

NFC and MST Compatibility

Samsung Pay is different than their competition because the app can be used at any point-of-sale terminal which is compatible with Near Field Transmission (NFT) or Magnetic Secure Transmission (MST). This means that Samsung Pay can be used at any contactless POS terminal. MST is the proprietary technology which was developed by LoopPay, recently acquired by Samsung which can be used at over 90% of U.S. merchants. In order to be compatible with MST, merchants must have magnetic stripe readers in their POS terminals. Being able to pay at NFC and MST terminals allows users of this app to theoretically have access to the largest amount of stores compared to any other mobile wallet in the industry. Samsung launched in their home country - South Korea and the US first, expanding to Europe and China at a later time. This international acceptance will eclipse that which is available in any of the other leading mobile wallet apps. In addition to being compatible with the vast majority of POS terminals in stores, Samsung Pay can also be used with mobile card readers like Square without sharing any financial information during the transaction.

Payment Process

The process for completing a transaction is quite similar to that which is used by Apple Pay, with the exception of an additional step for Samsung Pay users. When making a purchase, users begin by opening the Samsung Pay app by swiping up from the home button. Next, they will need to select a registered card which they want to use for the transaction from those which the user has entered into the app. Before a payment can complete the payment, they are required to use a fingerprint scanner which is part of the app. To do so is straightforward and there are simple animations directing the user the steps which are needed. After the fingerprint is scanned, the device transmits an encrypted token from the selected account. If the payment is approved (based upon fund availability), the transaction is processed in a few seconds. A confirmation is then sent to the app for the user's records.

Financial and Credit Card Partnerships

Samsung Pay is compatible with the following credit cards: Visa, MasterCard, and American Express cards which are issued by most major financial institutions. It is important to note that not all cards issued are compatible, but this is the exception rather than the rule.

High-quality Security

Privacy and security are solid in the Samsung Pay app. Personal account numbers are not stored on the device and are stored on Samsung's secure servers. Additional security features include tokenization, meaning that user's private card information is never shared with the payment system that they are using. Instead, an encrypted number identifying the selected account will be used to protect their privacy. Samsung Pay uses its own mobile security platform called Samsung KNOX and ARM TrustZone. If users lose their phone, Samsung offers a "Find My Mobile" solution to help users find, lock, and even wipe their device remotely in the event of theft or loss.

Gift Cards

Users are able to purchase numerous gift cards from the Samsung Pay app. Some of the more popular gift cards which are compatible with Samsung Pay include:
  • 1800Flowers.com
  • Babies "R" Us/Toys "R" Us
  • Baby Gap/Gap/Gap Options
  • Barnes & Noble
  • Dominos
  • eBay
  • GameStop
  • Gymboree
  • Nike
  • Office Max
  • Old Navy
  • Panda Express
  • Southwest Airlines
  • Staples
  • Whole Foods Market
  • Complete list
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The Bottom Line

There are many reasons which Samsung Pay is highly recommended by the Review Team. The app is available at far more merchants than their competitors, highly secure and is integrated with most major US banks. Adding to the positive features of Samsung Pay is the upcoming world-wide capability. For those looking to upgrade their phones, the Review Team suggests looking at some of the models which are currently available with Samsung Pay as they shop to see if one of the compatible models works with their carrier and budget. Samsung Pay allows users to be one step closer to a fully digital wallet.
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Star Rating

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2.4

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31 Reviews

Review Breakdown

5 grade

23%

4 grade

6%

3 grade

6%

2 grade

16%

1 grade

48%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Gregg Hammer Monclova, OH

Received a $250 Visa Card on Samsung Pay for buying my Note Phone. Tried using it but could not because the "System" was down. Left it sitting in the account. Went to use it again and now it says it has "expired" because I did not use it. Called customer service and got "we are so sorry but the conditions are in the terms of agreement and we cannot do anything about it", so Samsung has just stolen $250 from me. So much for supporting this Korean company. No more phones, tv's etc. from Samsung.

7 years ago

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Christina

A transaction received an error. Still, they charged me for it and when I called customer service, they told me there is nothing they can do. I have to resolve the issue with my bank. I called my bank, they told me there is nothing they can do, unless Samsung Pay cancels the charge. Extremely upset. Have spent hours on the phone trying to resolve the issue already. Once done, I will delete Samsung Pay and stay FAR away.

7 years ago

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Debora Braswell Aurora, CO

I followed all the steps to participate in their visa checkout promotion. They said they were reviewing the transactions for about a month. They kept asking for more information. I could not get my points because I didn't take screenshots of my purchases using visa checkout. I don't usually do this. I figured there are lots of other services that just process your payments, why deal with an inept customer service department or points you will not receive

7 years ago

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Damon Mount Vernon, NY

I'm still waiting to receive my points with Samsung promotion. My wife and I purchased galaxy note 8's. We both uploaded or receipts. We both received confirmation emails saying or receipts we approved. She received her points but I'm waiting almost a week later for mines. Come to find out a 3rd party is actually responsible to distribute the dais points. Would not recommend to anyone. I'll keep you posted

8 years ago

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Michael

I paid £280 for a Galaxy watch to find out I can only make contactless payments with 'Samsung Pay' and they don't support Barclays! I'm really disappointed. So in short I cant make contact less payments with my 'Not so smart watch'.

6 years ago

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T Small

The biggest obstacle to the actual payment process, is the fingerprint scanner. After multiple attempts, yielding "no match" message, I am prompted to use pin rather than fingerprint. Once I get past security, the app is wonderful. But when there is a line of people behind you, and you can't get past security, it is frustrating!

8 years ago

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Jeremy Baker Loveland, CO

Ripped me off on my $200 rebate after purchasing a Samsung S7 Edge. After months of communicating by email and phone calls my 40,000 points NEVER showed in my Samsung pay account. Beware, they are in the scam business.

8 years ago

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Mark Williams Springfield, VA

Will not activate my credit cards on Note 8...Customer service acts like this is not normal, but can't fix it, now I read many people have this same issue, so I use Android Pay.

8 years ago

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NB Lifer Sydney, NSW

Crap , spent 3 hours trying to load a card on Pay with online chat, every time they suggested a step said , we are almost there, disconnected, Ill just carry the card.

4 years ago

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John

SAMSUNG PAY is a great app if you want endless mental breakdowns at the cashier. Unreliable apps like these honestly encourage bipolar, anxiety and deep moments of rage...

6 years ago

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Vishwajeet Concord, NC

Samsung pay reward points is real scam. My reward points value reduced by $50. No notification received. What was valued 200 is now $150. SCAM.

7 years ago

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Vicky Singh

Samsung pay does not support SBI debit card but in India there are too many sbi debit card users instead of credit cards

8 years ago

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Kevin Council Bluffs, IA

Samsung Pay works when it wants too. My advice is just use a card. At least you can trust it. Will not use again

7 years ago

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Alfred Wiley

When installed you get constantly bombarded with costa coffee advertisements, no thanks Costa coffee, Costa fortune !!

8 years ago

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Dean Cannon San Bernardino, CA

Haven't found a single store yet that accepts this form of payment

8 years ago