Paypal Logo
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107 User Reviews

7.6

Overall Score

PayPal was founded in 1998 as a response to the demand for a fast, safe, and simple solution to making purchases online. Capitalizing on the rapid growth of online auction leader, ebay, PayPal quickly rocketed to the top of online payments between people. Leveraging this partnership with ebay, PayPal continued to grow, acquiring companies and becoming a tool for online shopping. The company has developed solutions for web payments globally. Recently, PayPal and ebay ended their long-term partnership and PayPal is poised to grow in the mobile wallet industry, specifically for smaller mom-and-pop businesses with their mobile app and PayPal Here POS terminals and card readers.

PayPal is lacking in the number of brick-and-mortar retailers at which accept PayPal payments, which hurts their overall rating with the Review Team. According to the company, PayPal will soon be offering contactless payments at existing terminals, which will greatly expand their customer base.

 

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The Good

  • Easy setup
  • Link your bank
  • Security measures

Easy Setup

PayPal is one of the leaders in the online payment field and is working to expand their market share in the mobile wallet industry. PayPal's strengths include:
  • PayPal is extremely easy to set up and use the service and app.
  • PayPal's track record allows for relationships with the majority of financial institutions, with easy integration of bank accounts from most banks nationwide.
  • PayPal is commonly used inside apps for purchases.
In order to use your mobile wallet, PayPal requires users to create an account with them and then download their free app. This process is straightforward and takes less than 5 minutes to complete. PayPal requires a bank account to support the service. PayPal itself is similar to a type of checking account from which users may use to make purchases. One of the benefits of this particular arrangement which has long been appreciated by PayPal's millions of faithful users is that when making purchases, one's financial information is never shared. This feature adds an extra layer of security to making purchases. Buying items online in various apps is as simple as clicking/tapping a "Pay with Paypal" button, signing into one's PayPal account and confirming the purchase.

Link your Bank

Users are able to link their current bank account information to their PayPal account quite seamlessly, and most major banks are compatible with PayPal, come with links allowing the user to easily find the information required to set up and confirm their account information with PayPal. For those who belong to a smaller bank or credit union, the set up and linking of a bank account requires a few additional steps, but remains simple to complete. PayPal's mobile app is compatible with iOS (iOS 7.1+), Windows, and most Android devices.

Security Measures

PayPal offers their users security and stability, which they are expanding to the mobile wallet industry. With PayPal's global customer base and many people having PayPal accounts, phishing scams are plentiful. One of them involves receiving an email which requires users to enter their PayPal information, upon so doing, they have given access to their account (and link bank accounts and credit cards) to scammers. Users should never give their PayPal account information as a response to an email. PayPal's customer service is helpful and live help is available 24 hours per day so that users may report or confirm any information which does not seem accurate or originating from PayPal.
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The Bad

  • Few Mobile Wallet options
  • Limited locations
  • Customer complaints

Few Mobile Wallet Options

PayPal holds a solid market share in their online payment solutions as well as with their in-app purchase capability. However, at the time of this review, there are few real mobile wallet options for users to make everyday purchases without scanning their cards. The most significant drawbacks in using PayPal as a mobile wallet include:
  • PayPal has their own point-of-service terminals which limits the number of retailers which accept PayPal as a method of payment.
  • PayPal's POS terminals are not contactless and their app does not offer contactless options with any of the current technology available.
  • Using PayPal at a brick-and-mortar store is not convenient, nor straightforward and would require steps which are cumbersome to the payment process, slowing down the transaction significantly.
As has been shown with PayPal's business model and track record, the company is working towards developing an option to make contactless payments a reality with the recent acquisition of Paydiant. Paydiant will give Paypal access to QR-code payment terminals, the same process that retailer backed CurrentC is currently beta-testing in Columbus, OH and plans to expand to a nationwide market soon.

Limited Locations

While the number of physical stores you can pay with PayPal is growing, it currently is low when compared to other mobile wallets. PayPal is in the process of becoming compatible with QR-code POS terminals. The company looks to expand further into offering the customers the ability to pay using Near Field Communication capability. As is and at present, this app does not offer the option to have a fully digital wallet.

Customer Complaints

There are several complaints from users of the PayPal app which state that the app is prone to malfunctions, and that it slows down their device. Further bug fixes will be needed for this app to become more stable and user-friendly.
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The Bottom Line

While PayPal is an excellent payment application inside other apps and for making purchases online, it still has many features which need to be added before it truly becomes a mobile wallet app which is compatible with the POS terminals at most brick-and-mortar retailers. With recent acquisitions and a solid track record, the Review Team is confident in saying that PayPal is not far off from adding additional capabilities to their services. However, with the standardized criteria created for rating mobile wallet apps, PayPal falls short in their offering. The remain a recommended option for their current strength, but are not able to be fully endorsed by the Review Team because of their voids in features which comprise a comprehensive mobile payment app.
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Star Rating

4.4

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107 Reviews

Review Breakdown

5 grade

61%

4 grade

25%

3 grade

8%

2 grade

5%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Robyn Brady Kent, OH

I use PayPal for anything that allows it. More secure than anything else and they provide statements and will help you with disputes if necessary. Great company and great customer service.

1 month ago

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Oliver Sherren Provo, UT

I LOVE PayPal. Their fraud department is amazing, their customer service is amazing, their app is amazing, everything about PayPal I love. While it's not as convenient to use as Venmo, it still is fantastic for every other business transaction that you could think of. The one advantage that PayPal has over Venmo is that PayPal customer service will intervene for product purchases that were not advertised correctly. I've had a few occasions where I received a product that was not what was advertised and PayPal froze the money before it could reach the seller and helped negotiate. Just an amazing company.

3 months ago

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Donald Gustafson Colorado Springs, CO

had problems getting payments from apps till paypal contacted me to tell me my profiles were set up in a different country instead of being under U.S

4 weeks ago

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Whitney Wilkins West Valley City, UT

PayPal is such a great way to make payments and also get paid. I've used it to receive payments as an ambassador of a company and it makes it so easy and clear to work with. It's also so quick and easy to pay other people or companies. It's so handy and I can just do it right from my phone.

2 months ago

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Aaliya Ghadafii Tallahassee, FL

The best feature about PayPal is there split in 4 payments features. If I don’t have the total payment for an item I need to purchase at that exact moment I can split the payments and pay for remaining in the future. The feature can be lifesaver for me sometimes.

2 months ago

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murfday College Station, TX

I feel like I see it accepted at almost all online shopping sites. I’m sure it’s not, but it seems like it. I use it often because I like paying for things online without having to enter my credit card number. It is also easy to send and receive money. They also cover any fees when you donate to charities for Giving Tuesday and other times. I have also been surprised with a free $5 or so for using their app or other occasions.

3 months ago

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Wilkshake Lehi, UT

I am glad that I chose to use PayPal. I am always relieved when it appears as an option when purchasing online. I trust my info with PayPal and the way they follow through if there is ever a question about a purchase.

2 months ago

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Steve Ashby Portland, OR

I've been using Paypal for many years. It is always convenient and a good way to transfer money. Recently I made a big sale through ebay and Paypal was a great way to take payment. I've started using it more to make payments on various websites. Great way to go! I think their rates are sometimes too high, but that is my only complaint and why I didn't give 5-stars.

3 months ago

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Emily Wettstein Pleasant Grove, UT

Overall pretty good but every time I sent someone money I also had to pay a small fee, which adds up. It took me over a year to finally figure out what to do to not pay the extra fee.

2 months ago

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Taylor Hall Los Angeles, CA

I recently started using PayPal, but I am shocked at how easy it is to use, and how many sites except it as a payment method. I love the automatic aspects of it and the security.

3 months ago

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Kristin Fleming Tallahassee, FL

Very trustworthy! I use the app on sites that I am unsure about using my credit card information on. I love it ... quick and easy and I don’t have to pull out my card to type numbers in when paying for things online.

3 months ago

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Mark Troxel Provo, UT

I use PayPal to pay for some internet transactions. I started using their services while making eBay purchases. I keep it as a credit source but pay off any balances every month. I do not pay a monthly or annual subscription fee.

3 months ago

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Frances Harmatuk Baltimore, MD

I love the convenience of paying with pay pal, especially when there is so much online ordering of goods and services these days.

2 months ago

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Leonard Thompson Show Low, AZ

I hate this way of payment. Any time I see a company only accepts PayPal I am instantly turned off and don’t move forward. It is way to soffit to navigate through. And a pain in the but.

2 months ago

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Ramona Kiffing Pompano Beach, FL

I love how secure Paypal makes my transactions. It gives me a peace of mind when I order packages from more sketchy websites.

2 months ago

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Bing Yeung Riverton, UT

I love Paypal for how secure it is for transactions. Global, safe, modern, friendly for everyday purchases and payment management.

2 months ago

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Anya Lee Tallahassee, FL

PayPal makes making online payments so much easier and faster. PayPal is also my preferred payment method to use when making large payments.

2 months ago

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Jada Urquhart Orlando, FL

I use PayPal everytime I online shop. It makes checking out extremely fast and easy. They also refund your money, if applicable, very quickly.

2 months ago

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Linda Green Poughkeepsie, NY

Awesome way to pay for products and services. Efficient at escalating claims for products or services not received. Great way to keep track of your purchases.

3 months ago

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Eban Beltran Arlington, TX

PayPal is by far my least preferred method of moving money. The times when I had to call them I received bad customer service and wasted my time trying to get my money back from an unreputable vendor who never delivered a product I bought. The only positive I can highlight is that they haven’t ruined Venmo who they bought just yet.

3 months ago

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Jake Mecham Lehi, UT

I'm not sure I understand PayPal very well. Their login is confusing and I feel that I get so many emails from them that seem like they have been hacked or they are trying to get information they don't need. I never respond and don't use their service anymore.

3 months ago

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Nate Ashby Provo, UT

I've used paypal for various purchases over the years. It's always been pretty seamless. I know they do a money transfer system like venmo but I've only used venmo. I guess it's what all the kids are using!

3 months ago

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Lottielyn Schwenke Orlando, FL

The mobile wallet makes shopping on the go so easy! I first started using it for shopping at a craft fair but have found so many other convenient uses for mobile wallet since then, even accepted at more and more stores than just online.

7 months ago

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Eddie Rios Ogden, UT

Paypal has been a primary small business financial tool. It has allowed my customers to seamlessly buy products and quickly and safely pay for them. The Paypal logo is hugely recognizable making this platform an obvious need in the retail setting. I can't live without Paypal, both as a business or as a consumer. I'm locked into it both ways, and happy about it.

1 year ago

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Amber Thompson Show Low, AZ

Every time I see that a company uses only Paypal I immediately exit out. I have had nothing but problems with this company. Nothing ever works or goes through.

2 months ago

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Erna Valcin Tallahassee, FL

I love how accessible it is for everyone who uses technology to send money, but I do not like the built on taxes after sending money or paying for something online.

2 months ago

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Karli American Fork, UT

PayPal is quick and easy to use. I love that so many websites are interfaces with them and having an account makes paying easy!

3 months ago

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Jessica Smith Parker Logan, UT

I love checking out with PayPal online, I love that I don’t have to put my credit card number in on random sites. PayPal is so convenient and helps me feel safe with my online purchases.

6 months ago

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Larson Riverton, UT

PayPal is a convenient way to send and receive money from friends, family, and others in the community. I use PayPal on a regular basis and plan to continue using it. Much quicker than counting cash or writing and cashing checks.

7 months ago

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Lindsay Ploeger Salt Lake City, UT

It provides an ease of payment without putting your credit card numbers all over the internet to people you don’t know. Customer service can be hard to resolve issues with at times but they do try to follow up if you do not receive the goods you’ve paid for.

7 months ago

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Lizzy Puentes Tallahassee, FL

Paypal is like an online wallet. It is a safe way to make purchases if you do not fully trust the online website you are making a purchase from. PayPal returns your money if the website commits fraud and steals your money. It is very helpful! You can also send or receive money from someone else's PayPal account.

1 year ago

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JDWain Tallahassee, FL

Paypal is a great way to send money and its how i pay my rent each money instead of having to write out a physical check. also paypal owns Venmo which is a great and easy way to send money back and forth with friends and family. Paypal is better and safer than some of the other companies like cashapp

1 year ago

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Cassidy Gundersen Orem, UT

I have used Paypal for years and have never had an issue with its service. Their verification process is good and I have always felt that my money is secure. Although, I do not like the 3% fee that follows business transactions. As a small business owner- that extra money can add up fast! One of the biggest benefits to using Paypal is that it is accepted as a payment method for many online stores and companies. I am able to link it to those accounts easily and quickly by signing in.

3 years ago

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Marcie M Idaho Falls, ID

PayPal is awesome. I love the convenience of using it to pay when I’m shopping online and don’t want to take the time to enter all my credit card information. It’s quick, secure, and convenient. It’s also nice to have the option of using PayPal when sending or receiving money from a friend or a small business. I’ve been using PayPal for years and have never had a security issue. I feel like like it’s completely safe and secure. Love it!

5 months ago

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Sara Jane Crestwood, KY

Paypal is secure! I use it for personal money transfer as well as secure shopping on internet websites. I once had an issue where a retailer never sent me the product. Paypal contacted them for me and refunded my money quick. I appreciate the service making online shopping worry free. I also used the service for a campaign fund. It was fantastic for managing donations.

2 years ago

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Chris Milke Olney, MD

Paypal's acceptance seems to be on the increase. I plan to use mobile wallet as long as they continue to provide safe and reliable service.

2 months ago

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Maya Smith Jacksonville, FL

I shop online a lot and hate online checkout. PayPal makes this process so fast and easy

2 months ago

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Sierra Nixon Fort Lauderdale, FL

Paypal helps me manage my spending while also making shopping quick and easy. This a great service.

2 months ago

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Conqualla Scott Tallahassee, FL

There have been times in which my account got hacked, but Paypal was efficient with helping the case.

2 months ago

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karis buggs

I use PayPal for my business transactions. I utilize their shipping label options!

2 months ago

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Ashley Johnson Las Vegas, NV

Big fan of PayPal, and the ability to pay/receive money from friends. Also, super easy to pay retailers who accept PayPal.

3 months ago

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Joe Bateman Port Coquitlam, BC

Great service. Gives me a sense of confidence when dealing with store fronts that I have not used before.

3 months ago

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Kyle Provo, UT

Ah the origin story of Elon Musk. Paypal revolutionized the online payment system and stays at the head of the game today. Great secure product

3 months ago

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jaci finch Corpus Christi, TX

I have mixed feelings about paypal. The service worked, but I have had issues of scamming through the app. Since signing up I always get emails from scammers about paypal. This may or may not be related but it has definitely worsened my ivew of the company as a whole and I no longer use the service.

5 months ago

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Nurse2014 Los Angeles, CA

I love PayPal. I feel confident that my credit card information is secure and that I am not having to give my credit card information to everyone.

5 months ago

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Picnicky82 Logan, UT

I have had a lot of good experiences with PayPal. However , my sister had had nothing but trouble. A few months ago she was scammed and has had to go back and forth with them for the last 5 months. They have made her feel like she was lying when she has substantial proof that the package she was supposed to receive was never delivered. Letters from her bank, the post office, and any other documentation they have requested. But they still have not resolved the issue. It has been a long and drawn out process and I have not been impressed with their service.

6 months ago

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Cdavid St Louis, MO

Love Paypal. I feel safe making purchase through Paypal. I like being able to use different credit cards for purchases and it is easy to transfer fund to my bank account.

6 months ago

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Opi Logan, UT

Paypal has always provided the highest security measures and ease of use is excellent. Transferring funds is easy and quick. Is my go to for all online payments.

6 months ago

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STurner Saratoga Springs, UT

I enjoy having easy access to pay friends and family or companies I order from all with the same account. It’s so convenient and most everyone accepts Pay Pal.

7 months ago

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Christopher Whiting Los Angeles, CA

Great tool and easy to use. I use it for personal transactions and I have an account for my business. They have been around forever and are easy to trust.

7 months ago

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