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goEmerchant

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31 User Reviews

6.1

Overall Score

Founded in 1995, goEmerchant has been a key player in the credit card processing and merchant services industry and has led in revolutionary innovations. goEmerchant is responsible for the creation of the industry standard "Buy-Me Button" which created a more secure and simple way to process payment. The company continues to push industry standards and provide a quality service to its merchant account customers.

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The Good

  • Innovative Technology
  • Multiple Payment Options
  • Low Percentage of Sales Fee

Innovative Technology

Merchants have been using goEmerchant services for over two decades due to the company's innovative technology, flexibility, and processing solutions. Its services are geared to assist developers, partners, and business owners.

Whether you are a developer, partner, or business owner, there are common characteristics of goEmerchant's services that will appeal to you. Benefits of goEmerchant services include the following:

  • Cloud-based analytics
  • Fast and reliable transaction processing
  • User-friendly and affordable
  • 24/7 operation
  • Security with Point to Point encryption

The goEmerchant payment processor service was built with developers in mind. The company has focused on making its payment processing services easy to integrate with live technical support. Developers can also take advantage of the following:

  • REST API and Client Libraries
  • P2PE Security and Tokenization
  • SDK for EMV readers

For partners, the goEmerchant service provides a level of flexibility in an attempt to help revenue and business grow. This flexibility allows for independent software vendors to utilize the following:

  • Recurring billing
  • Revenue optimizer
  • Fast merchant boarding

Business owners can be assured that the payment processing solutions are easy, but include advanced features. The company acts as a provider in the following ways:

  • EMV POS - Mobile - Terminals
  • eCommerce Provider
  • Merchant Service Provider

Payment Options

Additionally, the purchasing process is made easy with a number of payment options. Credit card processing, debit cards, Apply Pay, and ACH are all accepted forms of payment with goEmerchant. Other payment solutions include integrated payments, iPad POS systems, EMV, and Mobile.

  • iPad POS System and Cash Register - allows for flexibility as customers can make purchases from various venues such as farmers markets or trade shows. Cash, credit card, gift cards, and custom payment processing are also available. This system comes with an iPad stand, credit card swiper, cash drawer, bar code scanner, and receipt printer.
  • Mobile - the mobile option provides secure credit card processing for payment transactions. Additional functionality includes: end to end encryption, user logins and authorizations, exceeded PCI standards, and encrypted Android, iPad, and iPhone credit card reader.
  • EMV - the EMV credit card processing system includes fraud-reducing chip technology that protects both businesses and consumers. It also prevents shifts in liability and accepts various forms of payment like chip cards, contactless, and mobile. EMV also enables cardholders to use secure EMV payment cards globally. This will help increase revenue due to the acceptance of international cards.

Percentage of Sales

GoEmerchant has a relatively good starting percentage of sales concerning mobile payments in comparison to its competitors. The company advertises this percentage of sales on its Mobile Payments page as a rate quote amount per transaction. The percentage of sales that goEmerchant advertises benefits consumers by providing low transaction fees.

  • The company's starting percentage of sales is approximately 0.89%.
  • In comparison, goEmerchant's competitors such as Leaders Merchant and Flagship Merchant Services, have significantly different starting percentage of sales. Leaders Merchant has a starting percentage of sales of 0.79% while Flagship Merchant Services rests at 0.38%.
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The Bad

  • Limited Information

Lack of Information on Website

There is little information on the website of the payment processing company in terms of transaction fees. This requires the consumer to receive a quote in order to learn about the company. This can be an obstacle to some.

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The Bottom Line

Though the company does lack some important information on its website, its innovative technology and variety of payment options makes it a great merchant service provider for any merchant. As always, check out the merchant services reviews for relative company information from peers. If you are looking for a merchant provider with low credit card transactions and other transaction fees, goEmerchant may be the right option for you.

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Star Rating

4.7

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31 Reviews

Review Breakdown

5 grade

84%

4 grade

10%

3 grade

0%

2 grade

0%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Bill Evans Lansdale, PA

goEmerchant is an awesome company with great people. My company has been working with Ray, Sergio and their team on-and-off for the last few years and our clients have continuously been excited to work with them! Unlike the big-box providers, they are willing to understand your company's needs and how their solution can help you grow.... a true team partner. I wouldn't recommend anyone else! :-)

3 years ago

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SEAN HANNON Englewood, CO

I have been working with GoEmerchant for 4 years. Overall, I have been very pleased with my experience. Technical support is very patient with me as I occasionally have questions regarding the interface and my assigned sales rep, Jen Conrad, is just fantastic. She really goes the extra mile to help me with issues that come up on very rare occasion. Jen even makes effort outside of "her department" to make sure that I am taken care of and valued as a customer - she doesn't just hand me off to others. She makes sure that I get my questions answered to my satisfaction. She strives to keep my business. That's uncommon and refreshing! Lastly, the monthly statements from GoEmerchant are easy to read and the fees and rates are explained well to me.

4 years ago

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Shannon Furfari Vincentown, NJ

We fortunately haven't had to contact customer service often in the past two years. I had an issue that needed addressed today and sent an email to Jennifer. The matter was resolved immediately. Ryan in technical support was on the line to help as well and my problem was fixed. Thank you both for making my job easier!! Yours truly, Shannon Furfari Pivotal Training home of Make Your Mark Crossfit

4 years ago

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Billie Frank

We were with goEmerchnt for over 10 years. We left because we changed our business model and not because of their service. We wouldn't have stayed with them so long if we didn't like the service. They were friendly, knowledgeable, patient with the tech-challenged and most importantly, the Internet Store was very user-friendly. I recommend them without reservation based on our experience.

4 years ago

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Joan Schultz MI

Oh I miss them so much. I have a new service that was all wrapped up in a website shift I made and I regret the change. There are human beings behind those numbers at GoEmerchant who you can ask questions, get explanations, take care of YOUR needs. You are not a number, you are not just a name and their service was always great. I can't write anymore...I still miss them. Next time I make a similar change I am going back to GoEmerchant no matter what - I know too much now and can't be influenced so easily.

4 years ago

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Tiffaney Florentine Chicago, IL

i've been working with roberta. she's incredibly responsive, helpful and polite. she's been fantastic through the entire sales process and offered help after the sale, which is rare for most companies. i had a question about ACH transactions/setup. she replied immediately, found the solution by working with an internal team member, and then followed up the same day to let me know the issue was resolved. awesome job!!

4 years ago

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Ryan Menagh Portland, OR

It was very easy to get up and going with goEmerchant. We have an actual account rep that I can contact anytime with questions or concerns and get a prompt reply. My questions are always answered personally instead of a generic response or a link to some FAQ page which makes me happy. Our rates with goEmerchant are very competitive and I'm very satisfied with the service our company recieves.

4 years ago

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Ed Gabel Kohler, WI

My company was having trouble with our payment provider at the time. I did some research online and found goEmerchant. They helped us get a better rate and we've never had any issues since. We're now goEmerchant customers for life.

3 years ago

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Nathan J Glenolden, PA

The customer service are very friendly and responsive. The few times we've needed support I have called and they are on top of it right away. We have had a long term successful relationship with goEmerchant and highly recommend them to anyone.

4 years ago

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E. A. D. Woodbury, NJ

Fantastic customer service... Jennifer was enormously helpful. She is knowledgeable and puts customer service as a number one priority. My questions were answered expeditiously and they deliver a great product. Very happy with my experience. A+++

4 years ago

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Jeff Silver Spring, MD

Jennifer C is exceptional, and saved our company from what might have been a costly mistake and an extremely frustrating situation for a potential client. It's a great feeling knowing someone has your back. Your the best Jen!

4 years ago

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Eric castro

The customer service was excellent. I have never had the experience of working with a company that was so professional and easy to work with. They answered all of my questions and helped me step by step to set up what I needed for my business.

4 years ago

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Amanda Gonzalez Greenville, SC

goEmerchant is great!! the customer service is wonderful and I feel appreciated. Roberta is my representative and truly amazing. Roberta made sure that I understood how everything worked and the process needed to get all of my information set up properly. I recommend goEmerchant to all businesses.

4 years ago

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John H Daytona Beach, FL

I have used GoEmerchant for the last year. They have SUPERB customer service and Roberta O. has consistently exceeded my expectations. She thoroughly walked me through the setup process and helped me as I encountered new credit card scenarios in my business. GoEmerchant makes my credit card processing simple and easy, and helps me get paid in a timely fashion. There level of excellence helps me be financially successful as an entrepreneur and small business owner. THANKS GoEmerchant!!!!!!

5 years ago

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Alexandra Bonfante-Warren New York, NY

We selected goEmerchant because it's important to us to offer a debit-card-only payment and contribution option. I'm very appreciative of Jennifer's timeliness and her clear explanations. She answered my questions fully, sometimes more than once.

5 years ago

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Jon Cary, NC

I had issues with my processing and GoEmerchant spent a lot of time sorting out my issues and helping me understand what the issues was and stopped it from happening in the future.

4 years ago

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Steve washuta Fort Worth, TX

Roberta Olejniczak was awesome. She spent time to help walk me through the payment process and even conference called the processor to help solve the problem.

4 years ago

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Ron League City, TX

Great customer Service. I attempted to add a credit card processor to my site and I couldn't do it. I called Jennifer and she was able to do it for me. She was very helpful

5 years ago

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Erin Wells

We use goEmerchant for our Nonprofit. I like that it's easy to accept money at events, and donors are happy that their transaction is secure.

3 years ago

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Jedidiah Weller Washington, DC

Working with goEmerchant as a strategic resource and partner has been extremely valuable, for not only us but also our clients.

3 years ago

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Samantha Phoenix, AZ

Great company! They really care about their service and work hard for you. Everyone is passionate, knowledgeable and professional.

3 years ago

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Vishal Cabral Oldsmar, FL

We use goEmerchant for our gym and they have also been helpful, responsive and personable. Would definitely recommend them to others.

4 years ago

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Colette

Very professional service. The statements are easy to read and after 8 months, all the fees are exactly as described.

3 years ago

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Bobby K. Maple Shade, NJ

Great customer service- Efficient and great communication! Low rates and timely deposits to my account.

5 years ago

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Dorothy Los Angeles, CA

The support staff at Goemerchant made my account setup extremely easy. Amazing team and support!

3 years ago

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Glenn Hyman

Great customer service, super supportive of business needs; go beyond the call of duty.

3 years ago

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Carl Los Angeles, CA

Love working with Jennifer. She is always on top of everything and communicates very well.

4 years ago

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Julia Lenexa, KS

stay away!!! Fraudulently increased my fees against my contract and wouldn't stop the auto payments. Worst decision I've made as a small business owner.

3 years ago

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Marcel Alpharetta, GA

They are super easy to work with and the payments are fast and reliable.

3 years ago

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Eric castro

Amazing customer service and was happy to help with any questions I had.

4 years ago

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Chris Hyannis, MA

Very shady company. I wouldn't use them unless I had to.

4 years ago

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