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Durango Merchant Services

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7 User Reviews

Durango Merchant Services was founded in 2000 in Durango, Colorado, and has been providing industry-leading merchant account services to thousands of companies since. The company offers tools and features that allow its customers to be successful with their businesses in locations around the world. 

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The Good

  • Products and Services 
  • Multi-Currency Accounts 
  • Chargeback Protection
  • Customer Service

Products and Services 

Durango Merchant Services offers multiple basic products and services to its customers: 

  • Merchant Services: Durango Merchant Services understands how difficult it is to get approved for a credit card processor if a business is considered high risk. That is why the company provides a few different credit card processors to customers who are considered to own a high-risk business. 
  • Gateway Services: Durango Merchant Services offers a wide variety of in-house gateway services, including demo logins, control panel quick start instructions, integration options, shopping carts, QuickClick details, recurring billing, Authorize.net emulator, customer vault, QuickBooks, SyncPay plug-in, Android and Apple mobile processing app, APIs, and resources for download.
  • Check Processing: Durango Merchant Services utilizes the latest technology to allow businesses to easily accept payments by check or credit card, either in-person, over the phone, through the mail, or via the Internet. Businesses will run more efficiently with payment options designed to boost sales, reduce expenses, speed up collections, and protect against fraud.
  • Equipment Sales: Durango Merchant Services fully discloses the cost of every single credit card machine it offers and encourages businesses to make the smart decision and buy outright. 

Multi-Currency Accounts 

If an individual wants to open their business up to international customers in a way that will make things simple both for the shopper and for them, Durango Merchant Services offers a multi-currency merchant account. An international multi-currency credit card processing account will allow businesses to accept payments via MasterCard, Visa, Discover, American Express, Diner’s Club, PayPal, JCB, and debit cards (in the United States) through a single payment gateway. This payment gateway translates into 15 languages and is compatible with 26 international currencies used by buyers and sellers in more than 200 countries globally.

Chargeback Protection

Durango Merchant Services offers merchant chargeback protection by utilizing services such as Verified by Visa (VbV) and MasterCard's SecureCode (3DS). By using these services, customers are ensuring that their business is not held responsible for fraudulent chargebacks.

Customer Service

Each Durango Merchant Services customer will be assigned a dedicated, experienced account manager who understands the customer's business and is committed to providing leading service in the credit card processing industry. Additionally, every account manager has an in-depth knowledge of the payment technology and how it should be integrated into the customer's business. Most positive merchant services reviews stem from quality customer service. 

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The Bad

  • Excluded Businesses

Excluded Businesses

Durango Merchant Services does not offer service for the following business types:

  • Non-retail gun sales
  • Marijuana-related goods and services
  • Pornography-related goods and services
  • Travel
  • Third-party billing services
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The Bottom Line

Durango Merchant Services has been around for several years and is continuing to provide merchant services to businesses of all sizes in multiple countries. The wide range of products and services Durango Merchant Services offers allows customers to be successful in their business endeavors, while multi-currency accounts allow customers to expand their business to other countries and grow their sales overseas. Becuase it all comes down to merchant and customer experience, read Durango's merchant services reviews before making a final decision.

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Star Rating

4.9

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7 Reviews

Review Breakdown

5 grade

86%

4 grade

14%

3 grade

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2 grade

0%

1 grade

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Sentiment Criteria

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Allen A Miami, FL

I was searching for a Company that would work with me since i have what is considered "High Risk" business. Saw, a company called Durango Merchant Services and I immediately clicked on them since I have lived in Durango before. Asked to speak to a person in new accounts and I got Nathan. He worked with me getting my account approved with no hassle, anytime i have a question, he replies immediately. I pride my self on customer service since its hard to come by and the service i have received from Durango Merchant Services and Nathan are second to none. I highly recommend this company, also.. I got a lower rate than my previous processor. Amazing right:??? Anyways, be sure to ask for Nathan, you wont be dissapointed.

3 years ago

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Andrew Christiansen

I'm in a high-risk industry and was recommended Durango Merchant Services after being terminated from a 3rd party payment processor. Brad responded immediately and was able to acquire me my own merchant account in an incredibly short amount of time. 7 years later i am still loyal to this company and wouldn't be in business without them. I am extremely grateful they are just an email away to assist me when something comes up. Thanks so much Brad. I look forward to another 7 years with Durango Merchant Services!

2 years ago

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Chris Sekirnjak Denver, CO

After an atrocious experience with a competing processing company (Payline Data), Durango Merchant Services has been a stellar experience for me. The sales representative was extremely transparent and explained every fee that would be charged and why. The signup process just took a couple of days, after which I was rolling, processing credit card transactions. So far, everything has been smooth sailing, without unexpected surprises or excessive fees. Thanks, Durango!

3 years ago

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P

Hello, When going through the process of getting a processor it can be a bit daunting but Nathan helped out a lot answering all of our questions and concerns quickly and professionally. Its been a pleasure to work with Nathan and we couldnt be happier! Thanks!

3 years ago

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Guido D'Ugo Staten Island, NY

I have been working with this company for few years they are always there to assist quickly and efficiently, they make the process very easy and find always the best solution for your business.

3 years ago

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Marcus P

I have heard from merchants that Durango has great customer service and their experience shows when dealing with merchants accounts

3 years ago

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Al D NYC Astoria, NY

These guys are great they went above and beyond the call of duty to help me get set up with my payment processing for my webstore I cannot recommend them enough!

3 years ago

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