Aetna vs Anthem

It's hard to go wrong when choosing between Anthem and Aetna. Both are reputable, well-known health insurance companies. After considering our analysis and reading customer reviews, you'll want to compare the plans in your area to see which company offers the best plan for your needs.

Aetna logo verified_user
#3 Aetna
8.5 Overall Score
2
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(13)
Anthem logo verified_user
#6 Anthem
4.3 Overall Score
1.3
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(8)

Overview

Aetna

Anthem

Time In Business
Time In Business
167 Years
16 Years

Ratings

Aetna

Anthem

Overall Score
Overall Score
8.5 of 10
4.3 of 10
Review Score
Review Score
2.0
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1.3
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Value for Money
Value for Money
2.0
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1.3
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Quality of Product or Service
Quality of Product or Service
2.0
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1.3
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Customer Service
Customer Service
2.0
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1.8
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Company Trustworthiness
Company Trustworthiness
2.0
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1.3
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Likely to Recommend
Likely to Recommend
2.0 of 10
0.6 of 10

Reviews

Aetna

Anthem

Number of Reviews
Number of Reviews
13
8
Review Breakdown
Review Breakdown
2.0
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5 star
15%
4 star
8%
3 star
8%
2 star
0%
1 star
69%
1.3
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5 star
0%
4 star
0%
3 star
13%
2 star
0%
1 star
88%

Reviews for Aetna

Helpful Favorable Review

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pepsi173

September 20th, 2020 Monroeville, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
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Customer service
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Company trustworthiness
starstarstarstarstar

I have had Aetna Insurance as the secondary insurance to my Medicare since retiring 10 years ago and have always liked the way they deal with claims and the cost that I have to pay and especially their drug prescriptions payments. I know that I will keep them as they have good to me even when I have a customer service question.


Helpful Critical Review

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Boyer

September 20th, 2020 Wheaton, IL DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Aetna has been a nightmare to work with!! For the past 7 months we have been on countless phone calls, received the run- around, assured everything is being taken care of just to receive notifications to contact them again. It has been nothing but frustrating!! If we ever have the opportunity, we will drop this coverage in a heartbeat. Anthem Bluecross/Blueshield puts this company to shame. Extremely disappointed and tired of dealing with them!


Reviews for Anthem

Helpful Favorable Review

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Sandy

September 20th, 2020 Oregon, WI DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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They will not pay for a flu shot if you get it at a pharmacy. You must go to your doctor's office if you want Anthem to pay for it. My local doctor does not have it so I would have to drive some distance to another doctor and I would have to make an appointment. Forget it. I paid for it out-of-pocket. By making it so difficult, they are not encouraging patients to get a flu shot. It's a ridiculous requirement. Flu shots are much less costly than being treated for the flu. I guess they don't see it that way.


Helpful Critical Review

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Robert Hockenberry

September 20th, 2020 Oak Lawn, IL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
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Customer service
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Company trustworthiness
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They are in fact, the worst insurance company I've ever dealt with. All they do is deny claims ,approvals and procedures. Like everyone says, it ain't worth the amount a person has to pay for plan. Better off saving your money and just paying bills, because there sure and hell ain't going to. There is no insurance involved, it's a huge scam on the pour souls of hard working American familys .next week I'll be cancelling my so called (Insurance Coverage)!!


The Final Word

Medicare Advantage plans cover the same services Original Medicare does. Most Medicare Advantage plans go beyond these services with additional perks and coverage. Anthem's Medicare Advantage plans include hearing, vision, and dental benefits.

Aetna's Medicare Advantage plans include prescription home security, SilverSneakers® fitness membership, a 24/7 nurse help line, and assistance finding community resources through Resources for Living®.

For specific plans details and structures, you'll want to look at the plans available in your area.

Both companies offer Medicare supplement insurance (Medigap) plans. Aetna does not offer Medigap plans in all states, so you'll need to check to see what's offered where you live.

Anthem's Medigap plans include SilverSneakers® membership. Anthem also stands out for its offerings of Anthem Extras Packages that offer dental and vision coverage. These packages are beneficial if you've chosen Original Medicare because Original Medicare does not cover dental or vision care.

Anthem offers three prescription drug plans while Aetna offers two. You'll want to compare the covered prescriptions, cost-sharing, premiums, and pharmacy networks to see which plan is ideal for you. Aetna's prescription drug plans offer mail delivery for medications.

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