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UnitedHealthcare

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18 User Reviews

7.0

Overall Score

UnitedHealthcare offers Medicare Advantage, Prescription Drug, Medicare Supplement, and combined Medicare and Medicaid insurance plans.

UnitedHealthcare is also unique in its partnership with the AARP. Some of UnitedHealthcare's Medicare plans are sold with the AARP brand.

Read UnitedHealthcare Medicare Reviews

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The Good

  • Good Medicare Plan Options
  • Partnered with the AARP

Good Medicare Plan Options

UnitedHealthcare offers Medicare Advantage, Medicare Supplement (Medigap), Prescription Drug Plans, and combined Medicare and Medicaid plans (Medicare Special Needs).

If you have Original Medicare (traditional Medicare), a Medicare supplement insurance plan can help control your out-of-pocket expenses. Prescription Drug Plans offer prescription drug coverage.

This wide array of offerings means that most Medicare shoppers will be able to find a plan that meets their needs.

Partnered with the AARP

UnitedHealthcare is partnered with the AARP to offer Medicare plans with the AARP brand. It is the only health insurance company to do this.

While not all of UnitedHealthcare's Medicare plans carry the AARP brand, this partnership shows United Healthcare's dedication to helping elderly Americans and attention to their needs.

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The Bad

  • Limited Customer Insight
  • No Part A or Part B
  • Plan Options Vary by Zip Code

Limited Customer Insight

UnitedHealthcare has not received many reviews for Medicare, which makes it difficult to give a recommendation based on the customer experience. Reviews for UnitedHealthcare are split between high and low ratings.

Although this trend isn't great to see, high proportions of low ratings are common for health insurance.

No Part A or Part B

UnitedHealthcare does not offer Medicare Parts A or B. Part A is hospital insurance. Part B is medical insurance.

These Medicare Parts are Original Medicare. They are managed by a federal agency called Centers for Medicare & Medicaid Services.

Instead, UnitedHealthcare offers Medicare Advantage plans (Part C) offer both hospital and medical insurance in one policy. These plans usually have out-of-pocket limits that protect your out-of-pocket spending.

Having both kinds of coverage available under one plan is convenient for Medicare beneficiaries.

Plan Options Vary by Zip Code

Not every kind of Medicare plan offered by UnitedHealthcare is available in every area. Plan options and variations within each kind of Medicare plan may also be different from zip code to zip code. While this can be frustrating for shoppers, UnitedHealthcare makes it easy to see the plans available in your area online.

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The Bottom Line

While UnitedHealthcare does not offer Medicare Parts A or B, it does offer a good selection of Medicare plans. It offers Medicare Advantage (Part C), Prescription Drug (Part D), Medigap, and Medicare Special Needs plans. These options make it easy for shoppers to find the kind of Medicare coverage they are looking for.

UnitedHealthcare's partnership with the AARP makes it stand out from other Medicare insurance companies and shows its investment in meeting the needs of elderly Americans. If you explore UnitedHealthcare's Medicare plans further, keep customer reviews in mind.

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Star Rating

4.0

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18 Reviews

Review Breakdown

5 grade

61%

4 grade

17%

3 grade

0%

2 grade

0%

1 grade

22%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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CoachTrista Saratoga Springs, UT

I have been pleased with UHC. They cover everything they say they will and the customer service is great.

2 months ago

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Nurse2014 Los Angeles, CA

I have only been a customer for a short time, but so far so good. Appreciate the agent that got us signed up.

4 months ago

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Marlee Jones Tucson, AZ

I love it. Pay for many services and it seems more practitioners accept United healthcare than other Medicaid companies.my only problem is they send a lot of junk mail.

5 months ago

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Debbie Stringham Garden City, UT

My parents had United Healthcare so we decided to sign up for it also. We have not been disappointed just hope the rates stay stable so we can keep it!

5 months ago

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Pearl Li ,

I am my grandma's health care power of attorney and I really like this healthcare for elders. They are always quick to respond and has really great coverage for medicare A&B dual coverage.

5 months ago

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Patty Terry Story, WY

I have a Medicare supplement plan with United Healthcare and it has saved me lots of money. Customer service is also very good.

7 months ago

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Bob Indio, CA

Good Supplemental coverage thru AARP over Medicare

7 months ago

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Michele Stone Florissant, MO

I was in the hospital more than I was home last year. United provided help for me so I could finally return home. They followed up with someone calling to check on me weekly for six months. The one thing I have no use for are the Hospitalists. I find them uninformed, sometimes rude, and often times try to appear more informed then my doctor or me. And they bill Medicare/United Big bucks for nothing.

7 months ago

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John Mueller Phoenix, AZ

I've had UHC in the past and it was only OK. But now as a 67 yr old senior, my plan seems to be perfect. My prescriptions are often free, my copays are down to $25 and the services seems to be great. Very pleased.

8 months ago

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Dan Mackintosh

I have used this healthcare insurance provider through my Medicare program. They offer many options, resources and opportunities to complete my healthcare requirements. They are honest, efficient and very professional. I am happy with their products and personal care.

1 year ago

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George Hassemer

They have a reduced cost on glasses. They partially paid for shingles shots. RX prices are lower than previous Medicare supplement. Monthly cost is less.

1 year ago

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Sandra Douglas Evanston, WY

We currently have this insurance as a supplement to our Medicare. I’m surprised that it doesn’t pay as much as I thought.

1 year ago

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Krish Santhanam Rancho Cucamonga, CA

MY MEDICARE IS THROUGH UNITED HEALTH CARE & THE CUSTOMER SERVICE IS VERY GOOD. FEW DAYS BACK, I RECEIVED A PENALTY NOTICE FROM UNITED HEALTH CARE FOR PRESCRIPTION COVERAGE. I WAS ADVISED TO CONTACT SS & SS TOLD ME THAT NO PENALTY FOR MEDICARE B HENCE PRESCRIPTION SHOULD NOT HAVE PENALTY. MEDICARE SENT A NOTE TO UNITED HEALTH CARE ON MY BEHALF AND ADVISED A TIME FRAME OF 4 TO 6 WEEKS TO GET IT RESOLVED. INTERESTINGLY, UNITED HEALTH CARE CASE MANAGER LORETTA WILLIAMS CALLED ME NEXT DAY & ASSURED ME TO RESOLVE IT ASAP. SHE CALLED ME TODAY (THIRD DAY) & INFORMED ME THAT THE CASE IS RESOLVED IN MY FAVOUR. IS IT NOT AN AWESOME SERVICE? THANK YOU LORETTA!THANK YOU UNITED HEALTH CARE!

1 year ago

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Bruce Wahlgren Fort Collins, CO

Couldn't even talk to someone about a Medicare Supplement policy they sell through AARP. After navigating the automated phone system for 5 minutes, spent another 15 with a dim witted rep who forgot to save my information in her computer. She then proceeded to call me by the wrong name and and had me in the wrong state. At that point, I said "never mind" and hung up. Call USAA and had a great experience with friendly, knowledgeable, and helpful people - they will be getting my business.

1 year ago

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Phyllis Richard New Iberia, LA

I have been enrolled in a UHC Medicare Advantage Plan as a school board retiree. For 9 months and have had absolute chaos. Claims and services provided under original medicare are denied or delayed. UHC pressures insured to have infusions unsafe settings and against recommended pharmaceutical protocol. Your health and quality is not at the forefront of their "plans." Be wise, stick with original medicare, and depending on your health and income find the best Part D coverage, possible supplement or secondary insurance. Good luck!

1 year ago

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Willie Morristown, NJ

United health Care is the worst , they don't approve the good medicine and they always reject it . They only allow poor medicine that never help the patients, that's why I switched to Horizon who approved what United never approve . They don't care about Medicare or Medicaid patients. You get medicine based on what kind of insurance you have so no equal opportunity for good medicine.

1 year ago

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Doris Pino Harrisville, RI

Medicare is my Primary, United Healthcare Supplement Insurance is my secondary. They work in combination with each other and I am and have been totally satisfied with this team since 2010.

2 years ago

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Jim Bond Canton, CT

I have been a member of United Healthcare's Medicare HMO plan for 13 days. You how they say you can only make a first impression once? Here is what has happened in that short time: 1-Despite the fact that I signed up as a new member as soon as the selection season opened, they still were late in getting my membership card to me, despite the fact that I had a doctor's appointment in the first week of the year. 2-After 13 days, I have now received three different membership cards, one with the wrong billing number, and another with the name of the wrong PCP on it. 3-This morning, when I went to the usual Quest Diagnostics facility to have a routine blood drawing, I was informed that QD was not in United Healthcare's provider network, so instead of having no co-pay (as has been the case with at least two previous insurers), I was liable for a $50 co-pay. 4-When I called UH's customer service to inquire the names of other lab testing services that *were* on their approved provider list, I wound up being hung up on twice and once transferred to sales. When the person in sales told me he would transfer me back to customer service, I again had my call dropped. 5-Finally, on the fourth call back, I was informed that Quest Diagnostics is, in fact, on their provider list and that my co-pay should have been $2. Needless to say, my first impressions of the quality control of this organization are at toilet level. At the end of the third call, I did have the opportunity to "participate in a customer satisfaction survey." I gave them zeroes all down the line. I'm not holding my breath that it will have any effect whatsoever.

3 years ago

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