Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Edward Roach Myrtle Beach, SC

I read about it on Facebook, so I decided to go with it. I got it three weeks ago actually. When I ordered it, the customer service person that I talked to spoke too fast. He made it sound like I had to pay for the whole year up front and didn't explain things well. When I called in to activate the system, I talked to a different person and she was wonderful and explained to me that I didn't actually have to do that if I didn't want to. I was really annoyed about how the first person treated me.

6 years ago

Reply from Medical Guardian

Edward, thank you for reaching out. We're happy that you had such a positive experience when you called to activate your system. We're sorry that your initial sales experience was less than satisfactory. We have elevated the situation to the sales representative's manager to address with the representative in question.

Feb. 22nd, 2018

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Mabel Nicoletti Greenwood, SC

I reviewed 6 or 7 different services and since they had good reviews and seemed to be priced reasonably, I went with it. We had a lot of trouble in the very beginning and I'm hoping that all of that is over. Still, things have been good. Luckily I haven't had to use it yet, but it makes me feel better to have it.

6 years ago

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Barbara

I liked that I had the option of wearing a wrist button instead of wearing the thing around my neck. I've never had to use it and, to be honest, a lot of the time I even forget to put it on. Still, I'm happy with what I got.

6 years ago

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Donna Robinson Williamston, SC

I didn't really decide on it, my sister did that. Since I got it I had one fall. It worked well, I pressed the button and called the rescue squad. It did what I wanted it to do.

6 years ago

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Mary Black Ft. Pierce, FL

My family picked this for me. From the little bit of experience that I've had, it has been good. They're efficient and are always there when I need them. I haven't had to use it yet though.

6 years ago

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Kathryn Marr Baltimore, MD

I tried to do some research but found it all to be really confusing, so I ended up just picking Medical Guardian. I haven't had to use it yet but the device is big, they should try and make something that's less obtrusive. I mean, if we can make televisions look almost real, they should be able to make medical devices smaller. I'm also not really certain about how it charges...

6 years ago

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James Bankston Franklinton, LA

I liked their price and coverage, so I went with it. They got the device set up and ready really fast, there were no hassles. It looks like its very easy to use it though I really haven't had to use it yet

6 years ago

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Judy Morris Redding, CA

My son in law was the one that actually decided to get it for me. Since I'm 82 he felt like I needed to have something like it. The thing is that it's difficult for me to remember to take the wall charger thing with me when I go out anywhere.

6 years ago

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Anonymous North Ridgeville, OH

It was the one I felt like picking up. They had a four or five star rating, so I didn't even contact anybody else, I just picked them. Their representative was very thorough and professional. I've never had to use it, and I hope I never will need to. I don't want to be in a situation where I can't drive at all. The thing that goes around your neck is alright, but I'm more of a watch person. It is a hassle that I have to keep it plugged in to charge it though.

6 years ago

Reply from Medical Guardian

Hello and thank you for reaching out. We may be able to help you find a watch based solution to better fit your needs! So we can better research your particular situation, would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide your full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Feb. 22nd, 2018

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Eva Ford Madison, NY

Based on online reviews, I decided to go with them. We haven't had it for very long and so far we haven't had a reason to use it. We only called customer support during the set up and that went ok. Everyone I've spoke to was courteous and helpful.

6 years ago

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Patricia Hynes Fort Lauderdale, FL

It had what I wanted, that's why I got it. I wear it everyday and also all night long. Whenever I had to deal with customer service they were very pleasant and nice. They would give me the answers that I needed.

6 years ago

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Robert Vitale Gainesville, FL

I found them through an internet search. So far I haven't had to use it but the device seems ok. The set up process went fine, though I haven't had to contact customer service since.

6 years ago

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Anonymous Beaverton, OR

My sister had gotten it for her mother in law and, since she was happy with it, I got it for my uncle too. The support I've gotten from customer service has been very good but I haven't really had time to see how my uncle is doing with the button.

6 years ago

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Mary Burke Richmond, VA

My son decided to get this for me. I just wear it around my neck or on my wrist and carry the main one with me when I go out. Whenever I call them on the phone they've been very helpful. I'm grateful to have it.

6 years ago

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William Arnove Simpsonville, SC

I did a search and they seemed to have the best customer feedback around, that's why I went with them. I haven't had to use the button yet, but it's very easy to use and they're quick to reply.

6 years ago

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Rosie Wright Greenville, MS

I saw advertisements for it and decided to get it for my mother. She hasn't had to use it but whenever we run into problems or if we have questions they answer them right away.

6 years ago

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Ray Beatty Greenbush, MI

I did some research and since I liked the idea of having the GPS I got it. The person that uses it usually wears it when he goes to visit my mom or just when he goes out. Recently he fell and broke his hip but thank god he had that available, it saved him then. Though when he pushed it they re-directed him to someone else three different times.

6 years ago

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Loretta Vugt

When I saw it advertised they said that the machine could pick up on your signal further away than most other services. I went with them because of that and so far I've been happy with it. Whenever I have a question, they are very prompt at answering them. I've never had to call for help but I've tested it a couple of times.

6 years ago

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Sheila Bolek Lady Lake, FL

Their advertisements were what convinced me to get it. I've only had it for a couple of months and, thank goodness, never had to use it. I wear it constantly though. When I've called to test it I've been made to wait for a bit. It just takes them some time to answer the call. It's not bad, but it's not perfect.

6 years ago

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Harold Altimus Tacoma, WA

I settled on them after talking with customer service. Besides, the price seemed good, so I got it for my father in law. He has had to use it twice so far and he has gotten a good response, it has worked well.

6 years ago

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Anonymous Eufaula, OK

I checked with my friends and daughter and we settled on this one. I haven't had a time when I had to use it, I just check it to make sure that everything is working okay. I haven't had any problems with it.

6 years ago

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Alfreda Johnson New Orleans, LA

I saw a brochure for them in my doctor's office and since I live alone I decided to give them a call. I've never had to use it, but everything I've heard about them has been good.

6 years ago

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JacquelineHagerty

At this point we have not had to use Medical Guardian. We hope we never do. The test we have made were very satisfactory. Hope to continue with the same success. Bob Baltz "caretaker"

6 years ago

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ShirleyDettloff

Gives piece of mind when alone. Great-granddaughter is 4 accidentally pushed button. Paramedics there in less than 5 minutes. If there had been real emergency I know it works and help is on the way.

6 years ago

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Fred Smith Four Oaks, NC

I just got what I thought I would need the most. I haven't had to use it but I know it can get me help quicker than any other method. If you happen to fall or something they'll get you on the phone and get help.

6 years ago

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Marilyn Stoia Fletcher, NC

My daughter in law was the one that decided to get this for me. I usually just put in on and leave it there when I'm indoors. I can only do that for a couple of days in a row. I actually had to had the thing replaced. The first one that I got didn't work at all, but they got the replacement out here in a few days. The service is very expensive though.

6 years ago

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Anonymous Orrville, OH

My sister and I were just checking things out and this turned out to be one of the best for us. I wear it all the time, though I've never had to use it. After I got it and everything, my email was put in to activate it and there were all kinds of things and offers I could sign up for. At the time I didn't do anything about it so I couldn't take advantage of it, but it seemed good.

6 years ago

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David Jenkins SWAMPSCOTT, MA

The main reason I went with them was because it covered me when I was away from home. I haven't had to use it yet though the thing that detects falls has had false alarms some three or four times per week. It's kind of irritating too have that many but that's the most negative thing about it. I like that it has my location and that it's pretty self contained.

6 years ago

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Barbara Childs Shelton, WA

I saw an advertisement on AARP and my daughter decided to go ahead and get it for me. I just received it. I've never had to use it, but since I live alone I wear it when I'm home.

6 years ago

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Fern Timmons Van, TX

My daughter got the service for me, I really didn't have anything to do with it. I've already used it once and got quick service. I have no complaints or anything. It's a good thing to have.

6 years ago

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Ebony Holland San Jose, CA

I got it months ago. It was an affordable option so I figured I'd sign up for it. I got the watch and it's very light. Thank god I haven't had to use it yet. Still, the lady that answered my call was helpful.

6 years ago

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Jesse Harris Norfolk, NE

I went with them since they had good service. I haven't had to use it yet, but it's working well. They're on top of everything. When I pushed the button to test it they answered.

6 years ago

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Robert Erdman Winter Haven, FL

They were the highest rated so I went with them. I haven't had to use it yet but it's easy to get everything set up. The watch itself is very nice and slim. I also like the shower emergency alert button.

6 years ago

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Yolanda Reyes Queens, NY

I usually just put in to charge all night and use it all day. They give me good customer support and I've been very happy with the service. The price is also good, it's not too much money.

6 years ago

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Raymond Grode Watertown, SD

I have a home health nurse and she is the one that recommended that device. I'm over 93 years old and I manage the farm or barn so my children thought it would be a good thing for me to have. I haven't had to use it yet, and I do hope I don't have to, but I think it's great. It's a good device.

6 years ago

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Frances Putt Columbus, MS

A friend recommended it to me. I've never had to use it or needed to contact customer support much but everyone has been very nice. The price seems to be a little high for the service though.

6 years ago

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Anonymous Las Vegas, NV

I checked around and found out they were the cheapest company out there. I've never had to use it, but customer service is good. They walked me through the set up and testing of the thing and were very helpful.

6 years ago

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Brenda Green Spartanburg, SC

I just wear it during the day, though I haven't had to use it. They've done well though, and I know they'll take care of me if I can't get up. They've all been very good, nice and helpful.

6 years ago

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Anonymous Columbus, GA

I decided to get it for my dad after doing my internet research. Their GPS feature was what convinced me. He uses it all the time, 24/7. It has been working properly so far, though we haven't had it for long. They're very customer friendly and great over the phone. They always do what they say they are going to do.

6 years ago

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Joseph Zarnich Bethel Park, PA

I was told about it when I went to the hospital for something. I have not had to use it yet but I haven't had any problems with it. Everybody has been able to answer all my questions.

6 years ago

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Linda Bryant Venice, FL

I just went on the internet and fount it. It looks good to me so far. I haven't even gotten the thing out of the box since we're really busy. Still, the customer support we've had so far is good.

6 years ago

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Miriam Gandell Rockville, MD

I saw an Ad on an magazine so I went and called them. They helped me get it all set up. I wear the device all day, even when I go out. It's good that they have the watch and the necklace as alternatives, but I think both of them are too big.

6 years ago

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Wayne Richards Salt Lake City, UT

I researched it online and the customer service gentleman that I talked to convinced me. The customer service people have answered all of our questions and walked us through everything. We haven't had to use it yet though.

6 years ago

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Geraldine Johnson Henrico, VA

My daughter was the one that chose it for me. I wear it all day, even though I don't go out much. I haven't had to use it yet, thank goodness, but I feel safer having it on me.

6 years ago

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Neeta Martin Lebanon, MO

I discovered them on the internet and decided to get it for my mother. She actually hasn't had to use it yet but we like that the device is simple to use. The gentleman that took care of our account's set up was great.

6 years ago

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PatriciaWoodward

I haven ‘t had to use MG’s emergency services, but I have talked to their operators a few times and they are very responsive and knowledgeable. I also like the pendulum which I wear at all times.

6 years ago

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BarbaraAdamo

My husband and I have not had to use the alert button on our necklaces to this point, but feel very confident when wearing them. The set up was extremely easy, and the lock box is a plus.

6 years ago

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Mary Funk Livingston, MT

My kids got it for me. I've never had to use it since I just got it last month. I've just been wearing it. I guess that it's ok, I haven't had any problems or anything. They are very good.

6 years ago

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Amy Bush Apollo, PA

I found them through some advertisement so I got it for my wife. She wears it around her neck 90% of the time and hopefully she'll never need it. The people that we've talked to have been very knowledgeable.

6 years ago

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Joan Mohr Sarasota, FL

My daughter did quite an extensive research on all these things and this one came up as number one. I haven't had to use it yet or called them for anything, but I do like the device. It's small.

6 years ago

Medical Guardian Reviews