Name: Medical Guardian
Rating: 4.5

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Brenda FL

Customer support was extremely professional and helpful in answering our questions! Couldn't have been better.

10 years ago

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Deborah Sims Hot Springs Village, AR

Taking way to long to get the device activated. On hold for 15 minutes and then got a recording to leave my number and they would call back within the hour. Not cool.

10 years ago

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Ann Rothgeb Chambersburg, PA

Very knowledgeable customer service help. Very pleasant and helpful. Called back to see if I had other questions

10 years ago

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Pat Whatley Los Angeles, CA

Everyone was polite, patient and more than willing to help me with questions that I had. Delivery was uneventful and on time.

10 years ago

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laurie Manistee, MI

Avant Jones answered all my questions, gave me scenarios, and made an unpleasant situation, rewarding.

10 years ago

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Linda Elliott Baltimore, MD

I am about to CANCEL my order. I orderexc the sysrtem two days ago. NO acknowledgement of what I bought, the amount I was billed for, and NO EXPECTED DELIVERY DATE. The person I talked to on the phone told me that my credit card was processed, and it WAS NOT. I am wondering: what did THEY DO WITH MY CREDIT CARD INFORMATION?

10 years ago

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Laura Brown Toms River, NJ

Mike was super nice and very professional . We have already received our kit ready for when mom gets home from rehab. Great experience!

11 years ago

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Terry Chesapeake, VA

Jessica was very friendly and answered all of my questions. She was patient and not pushy. I called when I was ready.

11 years ago

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JoAnn Deles-Dernier Glendale, AZ

Talked to several people since I received unit to test it and ask varies questions. Everyone was very polite and helpful.

11 years ago

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Isaac Fowler Atwater, CA

enjoy the freedom the GPS gives me, It would be nice. if there was belt clip for it, with it in my pocket, I sometimes activate the alarm!

11 years ago

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Anita G. Shavers Yulee, FL

The person I spoke to was very nice and she answered all my questions. She took her time and didn't pressure me about my decision.

11 years ago

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LINDA FRAVEL Mokena, IL

TRISTAN WAS SO HELPFULL AND POLITE HELPED ME AND ANSWERED ALL MY QUESTIONS.MADE ME VERY SECURE IN ORDERING.

11 years ago

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F.D. COULTER Clarksburg, WV

Andy was a good guide through the information maze. Did a good job of explaining uses of the system.

11 years ago

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Tiana Newell Denver, CO

I Signed up my mother in law today and the salesman, Ed, was very informative. He was very polite and respectful.

11 years ago

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Robert Shapiro Bridgewater, NJ

Customer Service unresponsive to request for second base unit needed because speaker can't be heard when upstairs and person wearing medalion is downstairs. This is a critical limiation resulting in false alarms to first resonders. We offered tp pay for a second base unit but customer service never answered our request.

11 years ago

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Deborah Hyde Springfield, MO

We have Medical Guardian for my mother-in-law. The customer service people have been helpful and we have seen a fast response time when she needs help.

7 years ago

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Verified Customer

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Dorothy Mesa, AZ

That device did not work for a fall that resulted in an er vist with a very serious injury to the head

1 year ago

Reply from Medical Guardian

Hi Dorothy. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Dec. 7th, 2023

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Verified Customer

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Anonymous

I've tested it generally on at least a monthly basis.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Dec. 5th, 2023

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Verified Customer

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Anonymous

I haven't had a chance to use it very much yet. I tested it and it worked.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Nov. 8th, 2023

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Verified Customer

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Peggy

I bought it four months ago, and I still never had a chance to use it. They tried to help but they haven't helped.

2 years ago

Reply from Medical Guardian

Hi Peggy, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 6th, 2023

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Verified Customer

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Rodney Lott

The plastic piece that kept my device connected to my lanyard broke off.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Rodney Lott. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jul. 5th, 2023

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Verified Customer

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Gale Fielding Los Angeles, CA

The feeling of security. Rapid responses.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Gale Fielding! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 5th, 2023

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Verified Customer

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Anonymous

It's gives me safety and requires only that I wear it.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 26th, 2023

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Verified Customer

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Donald Thompson Fountain Hills, AZ

2 years ago

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Verified Customer

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Barbara Wilmington, DE

I have to again try to reach customer service to help me open my lockbox.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Barbara. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 15th, 2023

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Verified Customer

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Robert Kendallville, IN

They were very courteous when I called to test it.

2 years ago

Reply from Medical Guardian

Thank you, Robert. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 8th, 2023

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Verified Customer

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Betty Morin Virginia, MN

I like the quickness of response and therasiest

2 years ago

Reply from Medical Guardian

Thank you, Betty Morin. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 2nd, 2023

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Verified Customer

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Diane Toledo, OH

Medical guardian was very responsive, but I got an Apple watch for less money, I get to own it, and it does more.

2 years ago

Reply from Medical Guardian

Thank you for your feedback, Diane. We pride ourselves in pricing our devices as competitively as possible within the industry to ensure the protection we offer is as accessible as possible. Please call us and share your concerns. 1-800-313-1191. We look forward to speaking with you soon.

Apr. 18th, 2023

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Verified Customer

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Chelcie Rancho Mirage, CA

They were responsive. The girl was very good.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Chelcie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 14th, 2023

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Verified Customer

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Annette Slingerlands, NY

I find it inconvenient sometimes to carry it around.They're trustworthy.

2 years ago

Reply from Medical Guardian

Hi Annette, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 30th, 2023

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Verified Customer

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B. Laguna Niguel, CA

It works. I haven't had any problems or issues.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review B.! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 30th, 2023

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Verified Customer

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Betty Spokane, WA

They're good communicators. It works really good.

2 years ago

Reply from Medical Guardian

Thank you, Betty. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Verified Customer

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Becky Titusville, FL

Considering they were right there when I dropped the device, it was wonderful.

2 years ago

Reply from Medical Guardian

Hello Becky, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Verified Customer

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Bettye Benton, AR

It's been tested, it worked. They've been very helpful.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bettye!

Mar. 27th, 2023

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Verified Customer

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Annie Plymouth, IN

There's always somebody there that responds immediately.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Annie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

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Verified Customer

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Done Latimer Ashland City, TN

Prompt with assistance and knowledgeable

3 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 6th, 2023

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Verified Customer

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Clifford A Weisshaar Mesa, AZ

Cost of monthly and yearly expense I will not be renewing at end of contract. Not satisfied with product.

3 years ago

Reply from Medical Guardian

Thank you for your feedback, Clifford A Weisshaar. We pride ourselves in pricing our devices as competitively as possible within the industry to ensure the protection we offer is as accessible as possible. Please call us and share your concerns. 1-800-313-1191. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Verified Customer

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James Wilson Moses Lake, WA

We had items show up on the first billing cycle that were not requested nor authorized.

3 years ago

Reply from Medical Guardian

Hi James Wilson, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Feb. 22nd, 2023

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Verified Customer

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allan levine Madison Heights, MI

when I press the "sos" on my watch takes more than a minute to answer

3 years ago

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Verified Customer

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Alice Anna Maria, FL

It's easy to charge. So far I'm pleased.

3 years ago

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Verified Customer

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Billy Traphill, NC

I like it over all, and it automatically connect me with someone.

3 years ago

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Verified Customer

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Tempie ruff Montrose Heights, VA

Easy to wear and fastens easy around neck

3 years ago

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Verified Customer

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ted schindler Fort Myers Beach, FL

ease of use and great customer service and more. plus plus

3 years ago

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Verified Customer

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Sheila Los Angeles, CA

They responded quickly when I tested it. The device is good.

3 years ago

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Verified Customer

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Samuel Las Vegas, NV

I'm not too clear. I have a problem contacting people when I had questions.

3 years ago

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Verified Customer

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Tom Fletcher, NC

We haven't used it that much, but I like the battery life.

3 years ago

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Verified Customer

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Sherman San Diego, CA

I think it's dependable. Never had a problem.

3 years ago

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Verified Customer

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Janice Boyd Goldston, NC

My whole experience has been awful. The process for making sure the equipment is set up correctly is non existent.

3 years ago

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Verified Customer

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Charlie Plumleigh Rogers, AR

Bought for my mother-in-law. She could not understand or use it. Ambulance came to house unwanted or expected.

3 years ago

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Verified Customer

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Carolyn OKelley Milner, GA

They are good as expected to be! Help when needed

3 years ago

Medical Guardian Reviews