Name: Medical Guardian
Rating: 4.1

check_circle

Verified Customer

star star star star star_border

John And Pam Bertoia Fort Myers, FL

I got it for economical reasons. I like how easy and simple it is to use.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Patricia Robbins

I usually live here alone, so I am very fortunate that they answer pretty quickly.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Martha Avey

When doing our monthly checkups, sometimes they are not as nearly as fast as I would like.

6 years ago

Reply from Medical Guardian

Martha, thank you for the review. It's great that you are doing your monthly tests! Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Simply reply to this message if that is the case and we will have a member of our Customer Care team reach out to look into your concerns. Have a great day!

May. 18th, 2018

check_circle

Verified Customer

star star star star star

Margaret Sue

never had a problem. Operators are kind and efficient

6 years ago

check_circle

Verified Customer

star star star star star

Golda

They have always been prompt and great customer service.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Simone

Sometimes when I press my Medical Guardian button, it takes a while before anyone answers

6 years ago

Reply from Medical Guardian

Simone, thank you for the review. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds in normal circumstances. Would you be willing to help us locate your account if that is not the case? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to troubleshoot. Thanks again for reaching out and we hope you have a lovely day!

May. 15th, 2018

check_circle

Verified Customer

star star star star star

Annabelle

They delivered what they promised at a fair price

6 years ago

check_circle

Verified Customer

star star star star star

Jack H Logan

Very reliable and easy to use. No large bulky iyems.

6 years ago

check_circle

Verified Customer

star star star star star

D Pfeifer

the few times I used it they were prompt

6 years ago

check_circle

Verified Customer

star star star star star_border

customer

customer service for setup and billing; easy to install and to test

6 years ago

check_circle

Verified Customer

star star star star star

Betty Boop

I feel safe at all times when I am in my home

6 years ago

check_circle

Verified Customer

star star star star star

Just Joe

Reliable and equipment is easy to set up.

6 years ago

check_circle

Verified Customer

star star star star star_border

Judy and Ed

Expect answer on call to be quicker when a test or emergency call is placed

6 years ago

check_circle

Verified Customer

star star star star star

Jeannie Kempf

Reliable, very friendly, and ease of mind.j

6 years ago

check_circle

Verified Customer

star star star star star_border

Ruth Good

I have never needed the service this review is a pain in the neck

6 years ago

check_circle

Verified Customer

star star star star star

Randy

Good customer service when asking questions

6 years ago

check_circle

Verified Customer

star star star star star

A.B. Okeechobee, FL

The device and customer service are always there for me.

6 years ago

check_circle

Verified Customer

star star star star star

Kay Arnold Selah, WA

prompt answers to protocol questions regarding emergencies

6 years ago

check_circle

Verified Customer

star star star star star_border

Karma Evanston, WY

It seems to me that it takes too much time answering a call.

6 years ago

Reply from Medical Guardian

Thanks for the feedback. Under normal circumstances, our units typically reach one of our highly trained operators in under 60 seconds. If that is not the case when you test your unit, we would like to troubleshoot your device with you. So we can best assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out. Thanks again for reaching out!

May. 1st, 2018

check_circle

Verified Customer

star star star star star

Felicia Cocoa Beach, FL

easy to use, set up, and great customer service

6 years ago

check_circle

Verified Customer

star star star star star

MEEMEE Buffalo Grove, IL

prompt response even when alerted accidentally

6 years ago

check_circle

Verified Customer

star star star star star

Cyndi Grand Rapids, MI

They were very nice to work with, and very helpful

6 years ago

check_circle

Verified Customer

star star star star star

Charlotte McCormick Edgewater, MD

Kept me informed if my parents had a fall

6 years ago

check_circle

Verified Customer

star star star star star

Db Port Saint Lucie, FL

System works and customer service is great

6 years ago

check_circle

Verified Customer

star star star star star

Carolyn Fafinski Dunkirk, NY

They are quick to respond regardless if it is a mistake

6 years ago

check_circle

Verified Customer

star star star star star

Betty Pflugerville, TX

Because they always help me answer my questions.

6 years ago

check_circle

Verified Customer

star star star star star

Salome Myers

friendly,easy to use, extremely helpful emplyees

6 years ago

check_circle

Verified Customer

star star star star star

june

quick to answer and if no answer of my part follow thru

6 years ago

check_circle

Verified Customer

star star star star star

Kit

no problems - prompt response when contacted

6 years ago

check_circle

Verified Customer

star star star star star_border

Fancyfilly

When needing assistance it takes about 15 seconds plus for someone to respond

6 years ago

check_circle

Verified Customer

star star star star star

none

Because they always respond promptly when I am in trouble.

6 years ago

check_circle

Verified Customer

star star star star star_border

kcnell

Response time is slower (Up to a m minute) than l thought it would be.

6 years ago

Reply from Medical Guardian

Thanks for the review! With regards to the general response times for your device, it appears that your device is functioning as it should if calls are answered in under a minute. Feel free to reach back out if you have any additional questions or concerns. Have a good weekend!

Apr. 27th, 2018

check_circle

Verified Customer

star star star star star

Lilly

They have been very helpfull every time I have called

6 years ago

check_circle

Verified Customer

star star star star star

Christine Horne

Excellent customer service from sales and service.

6 years ago

check_circle

Verified Customer

star star star star star_border

lilyan

takes too long to get thru to them. when you do, they get the ball rolling ok

6 years ago

check_circle

Verified Customer

star star star star star

Gloria Klug

Haven't needed them. Accidental call got good response.

6 years ago

check_circle

Verified Customer

star star star star star

sonny

found some $29.95 month so I might be changing

6 years ago

Reply from Medical Guardian

Sonny, thank you for reaching out. We appreciate your business and have a variety of payment options that may better meet your needs. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly and reach out. We hope you have a lovely day!

Apr. 27th, 2018

check_circle

Verified Customer

star star star star star

Anonymous

Quick in answering and sending help when needed

6 years ago

check_circle

Verified Customer

star star star star star

Ken

good product and customer service follow-up

6 years ago

check_circle

Verified Customer

star star star star star

Tam Bing

Security of instant response when called.

6 years ago

check_circle

Verified Customer

star star star star star

Amy Hamakawa

The response time is almost instantaneous

6 years ago

check_circle

Verified Customer

star star star star star

Eddie T

excellent---used once and worked perfectly

6 years ago

check_circle

Verified Customer

star star star star star_border

Doyle

Really haven't had to use them yet. They seem attentive when I have questions

6 years ago

check_circle

Verified Customer

star star star star star

Tammy

User friendly for my 82 year old father.

6 years ago

check_circle

Verified Customer

star star star star star_border

M. Whyte

It is effective, available, responsive, and compatible with a pacemaker.

6 years ago

check_circle

Verified Customer

star star star star star

Margie Smith

Reliable. Easy to use...answer quickly...easy setup

6 years ago

check_circle

Verified Customer

star star star star star

Tim Beverly

Very dependable and right there when you need them!

6 years ago

check_circle

Verified Customer

star star star star star

Safe and secure

Friendly operators. Great customer service.

6 years ago

check_circle

Verified Customer

star star star star star

Barbara L.

only called one time but a wonderful response as promised

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

My mom had a emergency and worked worked perfectly

6 years ago

Medical Guardian Reviews