Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star_border

Darcy

I fell in the bathroom, but they responded to my call with speed.

7 years ago

check_circle

Verified Customer

star star star star star_border

Don Nicholasville, KY

Advertising is somewhat misleading as to what bacic system provides

7 years ago

Reply from Medical Guardian

Don, thank you for the review. We would like to hear a bit more about your concerns. Would you be willing to provide us with some additional details about your concerns with regards to the advertisement(s) you are referencing? Please feel free to reply directly to this message. Any information shared in your response will not be posted publically and will only be shared with Medical Guardian. We value your feedback and look forward to hearing from you. Have a great day!

Oct. 3rd, 2018

check_circle

Verified Customer

star star star star star

Jane

presented material in a well explained manner.

7 years ago

check_circle

Verified Customer

star star star star star

Robert Coppola Hendersonville, NC

I think it is easy to use and understand.

7 years ago

check_circle

Verified Customer

star star star star star

L. Edwin Royersford, PA

When you call, they answer and take care of the problem.

7 years ago

check_circle

Verified Customer

star star star star star

Steve

Ease of use,responsiveness and customer service

7 years ago

check_circle

Verified Customer

star star star star star

Alfred Palatine, IL

I thought they were very helpful during the initial set up.

7 years ago

check_circle

Verified Customer

star star star star star

Patti Peckenpaugh Bremerton, WA

Hey are calm on the phone and respond quickly

7 years ago

check_circle

Verified Customer

star star star star star

Janice East Rochester, NY

I know it's alwsys working and I'm more secure

7 years ago

check_circle

Verified Customer

star star star star star_border

Heather

answered every time, notified me when it happened, and got my mom help

7 years ago

check_circle

Verified Customer

star star star star star

Helen Engle

Promptness andpleasantness. Truth in advertising.

7 years ago

check_circle

Verified Customer

star star star star star

Gayla Brechlin

They were very helpful when i activated it

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Sam

On the expensive side for service provided compared with other equal 24/7 monitors.

7 years ago

Reply from Medical Guardian

Sam, thank you for the feedback. We may not be the cheapest in the industry, but we believe we provide an excellent value for the money. Everyone has different circumstances, so we can take a look at your device package to see if we are appropriately meeting your needs. If you can provide us with the full name of the device user as well as their phone number and address, we will reach out to discuss different pricing and device options. Any information shared in your response will not be posted publically. Have a great day!

Sep. 4th, 2018

check_circle

Verified Customer

star star star star star

Dorothy Hawthorne

They are there for you whenever you need them

7 years ago

check_circle

Verified Customer

star star star star star

Dorris Parker

Easy to operate completely dependable and affordable

7 years ago

check_circle

Verified Customer

star star star star star

Beulah Poplar Bluff, MO

Customer service was very friendly and helpful.

7 years ago

check_circle

Verified Customer

star star star star star

Don Carbondale, PA

The device was well answered, and they were very friendly.

7 years ago

check_circle

Verified Customer

star star star star star

Robert Cossaboom Knoxville, TN

Ease of use and function.wide use of connectivity

7 years ago

check_circle

Verified Customer

star star star star star

richard

great service, prompt call backs easy billing

7 years ago

check_circle

Verified Customer

star star star star star_border

Rose Fisher Strasburg, PA

the item is easy to use but fortunately I did not have to use it yet.

7 years ago

check_circle

Verified Customer

star star star star star

Susan Brownridge

Easy to use, quick response time, reliable.

7 years ago

check_circle

Verified Customer

star star star star star

Monica Hegarty caregiver to Raymond Troll

Easy set up. Friendly staff. system worked very well.

7 years ago

check_circle

Verified Customer

star star star star star

Sandy nicholson

Immediate response and courtesy reassuring

7 years ago

check_circle

Verified Customer

star star star star star

Illene

When I check, by pushing button someone answers

7 years ago

check_circle

Verified Customer

star star star star star

Laurie Peterson

Very easy set up and use. Response time excellent

7 years ago

check_circle

Verified Customer

star star star star star

Lois

The response time is really good and it's easy to use.

7 years ago

check_circle

Verified Customer

star star star star star

Rita

They've answered my questions every time I have called.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I didn't get the device as soon as I had hoped. It was almost two weeks before I received it.

7 years ago

Reply from Medical Guardian

Thank you for the review. We are sorry that you didn't get the device as quickly as you wished. We would like to look into your concerns. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Jul. 19th, 2018

check_circle

Verified Customer

star star star star star

Daris Hiwassee, VA

It is mobile and it picks up well in a remote area.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Barbara House for David House

waited over 1/2 hour with husband on floor, when I called I was asked if I called 911. emt was surprised that we waited so long.

7 years ago

Reply from Medical Guardian

Barbara, thank you for reaching out. We certainly hope that your husband is doing OK after the fall he experienced. We will be in touch to discuss this matter further. Thanks again for the feedback.

Jul. 19th, 2018

check_circle

Verified Customer

star star star star star_border

Jarett, posting for Linda

Product is a little bulky and unsightly otherwise it would be 5 stars.

7 years ago

check_circle

Verified Customer

star star star star star

Gertrude

Very satisfied with response time and communication.

7 years ago

check_circle

Verified Customer

star star star star star

Charles Page

quick responce good service. great product.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Judy Mayfield Somerset, KY

We got one for my father and it was defective so they sent a second one and it doesn't work either. Won't hold a charge to power on. Totally useless.

7 years ago

Reply from Medical Guardian

July, we are sorry that your father's device did not function as it should, but we stand behind our products and would like to see if we can fix things for you. Do you mind providing us with your account information, and contact information so one of our Customer Care managers can reach out to you? Thank you, and we apologize again for the inconvenience.

Jul. 11th, 2018

check_circle

Verified Customer

star star star star star

Shirley Marietta, GA

Haven't needed, but when tested worked great.

7 years ago

check_circle

Verified Customer

star star star star star

Virginia Davis Keeseville, NY

Customer service treat me with respectfully

7 years ago

check_circle

Verified Customer

star star star star star_border

Jean Simmons

It went off for no apparent reason, but that was handled well.

7 years ago

check_circle

Verified Customer

star star star star star

Virginia Kent

It was easy to hook it up, it's simple and seems to work.

7 years ago

check_circle

Verified Customer

star star star star star

Betty Crosswhite

It was really easy to set up, and it's simple to use.

7 years ago

check_circle

Verified Customer

star star star star star

Vivian Luckert

Everyone has been really helpful, and it seems easy to use.

7 years ago

check_circle

Verified Customer

star star star star star

Joni Palmer

It's easy to get ahold of them and it's easy to use.

7 years ago

check_circle

Verified Customer

star star star star star

Jack E Fairbanks

When I called accidentally, they got right back with me.

7 years ago

check_circle

Verified Customer

star star star star star

Sandy Gold Wimauma, FL

They are very nice and caring, everything is working fine.

7 years ago

check_circle

Verified Customer

star star star star star

Lois Yenny Virginia City, MT

It seems to work when we test it, and they're responsive.

7 years ago

check_circle

Verified Customer

star star star star star_border

Theresa Clark Vancouver, WA

They have been very nice, and it's convenient for me to use.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Sandra Chetwynd Naples, FL

I checked in last month and no one answered for 26 minutes. It didn't work, and based on that I would have been dead.

7 years ago

Reply from Medical Guardian

Sandra, thank you for the review. We will have a member of our Customer Care team reach out to discuss your concerns. Looking at your account, it appears there was a cellular outage at your location when you called us back in June. This should now be resolved. We will be calling you shortly to test your device and ensure that everything is functioning as it should. We absolutely want to make sure you would be covered in an emergency situation. Have a great day!

Jul. 3rd, 2018

check_circle

Verified Customer

star star star star_border star_border

Jimmie King

Response is not as fast as I expected. I think device is not working, then it answers

7 years ago

Reply from Medical Guardian

Jimmie, thanks for the review. Regarding the response time for your unit, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Please reach back out if that is the case with the device user's full name, address and phone number, so we can look into your case more thoroughly. Any information you provide will not be posted publicly. Thanks again for reaching out and we hope you have a lovely day!

Jul. 5th, 2018

check_circle

Verified Customer

star star star star star

Sherry Black

Friendly Service, convenience, confidence in it,

7 years ago

check_circle

Verified Customer

star star star star star

Michele Houck

Great customer service ,support and rates

7 years ago

check_circle

Verified Customer

star star star star star_border

Bertha Johnson

It's been good when I test it once a month. They are pretty quick to respond.

7 years ago

Medical Guardian Reviews