Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Leeann Hesselschwerdt

So far so good we haven't needed it thank goodness but set up and customer service were great

5 years ago

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John Pennington

Haven't had an emergency yet but it seems to be very effective

5 years ago

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JoEllen Fancelli Vickers

seems like a caring very informed company reps were very helpful

5 years ago

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Joyce W.

I rated Medical Guardian a five because it is comfortable and I feel secure.

5 years ago

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Beverly campanelli

We had a couple false alerts, but operators called quickly.

5 years ago

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Anonymous

They took care of me when I tested it by answering right away.

5 years ago

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Patricia

Everything is well worth it. It is good. They answer immediately. I am happy.

5 years ago

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Ann-Marie Stenhouse

I have not had to use it . I have been in good health. It tested OK. Thanks for asking.

5 years ago

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John Coleman

They have answered 2 tests in the 6 weeks that we have had the service.

5 years ago

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Shirley j geoghan

I wish the bracelet had an expandable band as arthritic hands find the hard to put it on. I would even extra for one.

5 years ago

Reply from Medical Guardian

Greetings Shirley and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a necklace or another wristband then please reach out to us at 1-800-313-1191 and we'd gladly assist you. Thank you again for the review and have a wonderful day!

Nov. 6th, 2020

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Trimm

We have not had to use it yet, but so far feel more secure having it in case that it is needed.

5 years ago

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Shirley

Good system, easy functionality ....customer service is very informative.

5 years ago

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Loeta

It is on 24/7. I can count on it sending for held if I need it.

5 years ago

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Ronald

Instant contact with emergency help. We tested it and it worked fine.

5 years ago

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Anonymous

I have had a couple of questions and support was really nice about it and answered the questions.

5 years ago

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Anonymous

I called twice as a test they answered promptly, an was curtious.

5 years ago

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Lee Walter

They responded quickly and stayed on the line until help arrived

5 years ago

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David Eckhardt

I am EXTREMELY unhappy that MG did not inform paramedics of the lockbox. Now I have to repair a broken down door.

5 years ago

Reply from Medical Guardian

Greetings David and thank you for your review. We are sorry you are finding your experience to be less than satisfactory. We appreciate your feedback and will review your experience. If you have any other questions or concerns then please contact us at 1-800-313-1191. Have a great day and thanks again for your review!

Oct. 9th, 2020

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Donna Morsbach

Feel comfortable that my mom is protected by Medical Guardian

5 years ago

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Denyce Hogan

Trustworthy easy to use. Quick charging as well. Can't think of anything else!

5 years ago

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Mary Mitchell

Easy to contact. Simple setup and use. Priced reasonable.

5 years ago

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Terry Findlay

Everyone has been very professional. Like the fact that I could get a bracelet.

5 years ago

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Mary E Leonard

comfort and peace of mind to be able to get help if needed .

5 years ago

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Dale Swisher

Hate the weight around my neck. Not comfortable with belt clip. Should have gotten a wrist band device

5 years ago

Reply from Medical Guardian

Hello, Dale. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Minnie Ledford

I have accidentally mash the button twice and they responded both times

5 years ago

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Kathleen

I have done the tests and the response was fairly quick. I like that it is automatic and on me.

5 years ago

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Robert

I've tested it and it worked fine. I have no problem with the device.

5 years ago

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Dorothy

The medical alert device is convenient to carry around with me.

5 years ago

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Ronald

The unit is working properly. I have tested the think I wear around my neck.

5 years ago

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Anonymous

Easy to wear the device. They respond right away. It has been fine.

5 years ago

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Ernest

When I first got the medical alert unit, I tested it and it worked fine.

5 years ago

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Anonymous

When I fell in the bathroom, they were right there. The service is great.

5 years ago

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Paul

The thing I like about having Medical Guardian is that we feel safe.

5 years ago

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Mary And Marion

Customer support always answers my questions. Everything is fine and safe.

5 years ago

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Carol

A little pricey but they are quick and friendly and I like the comfort of the device.

5 years ago

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Don

No complaints at all. I think medical guardian is just fine.

5 years ago

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Anonymous

The medical alert device is very heavy as I have the one that is around my neck.

5 years ago

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Jim Muscarella

Great product and great service. Medical Guardian is a good value for the money

5 years ago

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Anonymous

Customer support is polite, direct, and concise. It gives me peace of mind.

5 years ago

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Linda

The necklace should look better. It is inconvenient and hard to adjust up and down. They responded very quickly.

5 years ago

Reply from Medical Guardian

Hello, Linda. Thank you for your review. We would like an opportunity to review the device features with you. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Peggy Cheshire, CT

I have tested the system several times. When they call back they do not have my name or address. We have tried to rectify this but it continues to happen

5 years ago

Reply from Medical Guardian

Hi, Peggy. Thank you for your review. We are sorry that you've had trouble testing your device. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Sep. 11th, 2020

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Lisa Leen Mechanicsburg, PA

We have not had to use it for an emergency yet but so far so good

5 years ago

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Howard Parmentier Grosse Pointe, MI

With an accidental button push, I wish they would can the home before dispatching.

5 years ago

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Ann Marie Greensboro, NC

They are very responsive - even when my mom accidentally hits the button :)

5 years ago

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Arneta Sanders Drexel Hill, PA

They have contacted me immediately if the alarm is activated asking if I'm okay

5 years ago

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Richard Carle Richmond, KY

I have to charge the battery every other day even though the instructions say it will hold a charge 5 days.

5 years ago

Reply from Medical Guardian

Hi, Richard. Thank you for your review. While the battery on the Active Guardian can last a maximum of five days, this is affected by both signal and usage. We see that your concerns regarding the battery were addressed by a Customer Care Specialist on August 26th. If you have any further questions or concerns, please do not hesitate to reach back out at 800-313-1191. Thank you.

Sep. 2nd, 2020

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Karen McQuillen Columbus, NJ

Delivered on what was promised. Prompt responses to my questions. Set up was easy.

5 years ago

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Don Rock Hill, SC

Very professional and caring. Easy to setup and simple to use

5 years ago

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Monica Gibbs Mason, OH

I really like the gps feature and the price seems reasonable

5 years ago

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Mary Ann Corbin Lawrence, KS

They are ready to answer all your questions, with a lot of patients.

5 years ago

Medical Guardian Reviews