Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Alice Belen, NM

It's excellent. My cat stepped on it once and it was answered.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Alice.

Apr. 18th, 2023

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Verified Customer

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Charles Waterford, WI

My necklace broke and I called him up and he sent me a new one right away.

2 years ago

Reply from Medical Guardian

Hello Charles, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 18th, 2023

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Verified Customer

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Donald West Chester, OH

I don't even know it's there. I tested it a couple times, it's tested alright.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Donald!

Apr. 18th, 2023

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Verified Customer

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Don Sevierville, TN

I couldn't get the thing to charge up, so they sent me another charger. It charges now, but the charge only lasts about 3 or 4 days. The person was nice and all that.

2 years ago

Reply from Medical Guardian

Hi Don, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Apr. 18th, 2023

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Verified Customer

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Anonymous Dahlonega, GA

It's helped me out a lot with my epilepsy. I have used it two times already.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 18th, 2023

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Verified Customer

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Charlene Florence, SC

When I dropped it, they immediately checked to see if everything's alright.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Charlene.

Apr. 14th, 2023

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Verified Customer

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Charles Scottsboro, AL

They answered right away, and seem to be pretty professional.

2 years ago

Reply from Medical Guardian

Thank you, Charles. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 14th, 2023

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Verified Customer

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David Hampshire, IL

We tested it the day we got it, it was still working just fine.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review David!

Apr. 14th, 2023

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Verified Customer

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Arline

It's good. I think it is excellent. It makes me feel safe when I'm alone.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Arline! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 30th, 2023

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Verified Customer

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Bonnie Palmetto, FL

They're very understanding. I have a history of falling, but I feel safe.

2 years ago

Reply from Medical Guardian

Hello Bonnie, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 30th, 2023

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Verified Customer

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Arlene Live Oak, FL

Quick response. It would be nice if it was not just a lanyard, but also a wrist device.

2 years ago

Reply from Medical Guardian

Hello Arlene, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Verified Customer

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Carol Janesville, WI

They've always talked to me very nicely and are willing to help me with anything they could.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Carol! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

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Verified Customer

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Bettye Bells, TX

I like that you can talk directly into the necklace. The tests have gone fine.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Bettye. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Verified Customer

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Willis Jefferson, SD

They're there when I need them. It notifies them of a fall from anywhere.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Willis!

Mar. 1st, 2023

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Verified Customer

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Anonymous Centre, AL

It got the EMT's here when I fell, very quickly. I like everything about it.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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Jane Calabash, NC

I like it very much. Very satisfied so far. I feel very secure having it on.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Jane. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 23rd, 2023

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Verified Customer

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Joyce Lowe Waterbury, CT

A necessity for me. I feel confident when I wear it. The whole experience was very good.

3 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Joyce Lowe . We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 6th, 2023

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Verified Customer

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Janet Grady Edgewater, CO

quick to respond and helpful and polite when we test the equipment

3 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Feb. 6th, 2023

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Verified Customer

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Dennis D. Sadow Boynton Beach, FL

comfortable wearing also gives me cofidence in case of need

3 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Feb. 6th, 2023

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Verified Customer

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Gene Stafford Burlington, IA

I dropped mine and they were right there and made sure I was alright.

3 years ago

Reply from Medical Guardian

Hello Gene Stafford, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 9th, 2023

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Verified Customer

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Anonymous Statesville, NC

I tested it for my mother and their, their response is quick.

3 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Verified Customer

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Jeffrey Riverview, FL

I test it every month and it's always properly answered. It works well.

3 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Jeffrey. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 9th, 2023

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Verified Customer

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Dave Flower Mound, TX

We like the ease of wearing it, having it available in case you need it.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Dave!

Feb. 9th, 2023

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Verified Customer

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Eleanor Buffalo, NY

I think it's great. If it helps me in case I fall, that's all that matters.

3 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Verified Customer

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Anonymous Meridian, TX

The only thing I did was test it and they answered very quickly.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 9th, 2023

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Verified Customer

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Anonymous Brooklyn, NY

It's comforting having it. I did talk to a customer service rep and she was very helpful.

3 years ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 9th, 2023

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Verified Customer

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Anonymous Doylestown, PA

They were able to answer all my questions, and they responded right away.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 9th, 2023

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Verified Customer

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James Raleigh, NC

They're friendly and polite. I like that it goes around your neck.

3 years ago

Reply from Medical Guardian

Thank you, James. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 9th, 2023

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Verified Customer

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Deborah Houston, TX

The first time I tested it was when we just tested it and the machine responded.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Deborah!

Feb. 15th, 2023

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Verified Customer

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Inger

I'm very happy. Everything is going perfect. It's easy to wear.

3 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Inger. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 15th, 2023

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Verified Customer

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Dick Dillon, MT

I accidentally hit the button and they were right there immediately.

3 years ago

Reply from Medical Guardian

Hello Dick, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 15th, 2023

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Verified Customer

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Joanna Essex, MD

They're very concerned and they always follow up. I appreciate that.

3 years ago

Reply from Medical Guardian

Thank you, Joanna. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 15th, 2023

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Verified Customer

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Joyce Lynchburg, VA

Very responsive. When you talk to them, they answer and that's what we need.

3 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 15th, 2023

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Verified Customer

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Janie Fort Smith, AR

You feel comfortable with it. I know they'll be there if I need them.

3 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Janie! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 15th, 2023

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Verified Customer

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Joe Colville, WA

It's there if I need it. I test it once a month, I've never had to use it.

3 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Joe. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 15th, 2023

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Verified Customer

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Joan New Port Richey, FL

Sometimes it's gone off inadvertently and they always responded immediately.

3 years ago

Reply from Medical Guardian

Thank you, Joan. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 15th, 2023

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Verified Customer

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Carol Cannon Bath, NY

They answer quickly even when I accidentally trip the button.

3 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Carol Cannon.

Feb. 17th, 2023

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Verified Customer

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Julie Ogden, UT

Easy to use, size is convenient and like that it is waterproof

3 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Julie. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 22nd, 2023

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Verified Customer

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Sue Kopera Crumb Lincoln, NE

Quick to answer and send assistance when button is activated

3 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 22nd, 2023

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Verified Customer

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Jill McCormick Columbus, NE

I talked to them about the poor quality of the watch my Mom received. It kept coming off while she was sleeping.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Jill McCormick. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 1st, 2023

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Verified Customer

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ANNE C RANK Laguna Niguel, CA

Response time and team is very prompt in answering - makes me feel more secure.

3 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 3rd, 2023

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Verified Customer

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Barbara Schenkerberg Bogota, NJ

When it was needed, the response was speedy, friendly and assuring.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Barbara Schenkerberg! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 22nd, 2023

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Verified Customer

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julie deary Williamson, NY

They seemed genuinely concerned about their customers needs.

3 years ago

Reply from Medical Guardian

Hello Julie Deary, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 24th, 2023

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Verified Customer

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Arlene Jones Louisville, KY

Really love knowing my mom is safer with ability to call if needed

3 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Arlene Jones! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 27th, 2023

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Verified Customer

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Rita Santos Hercules, CA

Most affordable and they ways helped my mom when she needed it

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Rita Santos! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Mar. 3rd, 2023

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Verified Customer

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Albert J Houston Fort Worth, TX

Medical Alert is relatively new to our situation. I have tested and it was very responsive.

3 years ago

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Verified Customer

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Helen Hansen Saint Paul, MN

I have yet to speak with a customer service person who was respectful and helpful. I have yet to receive a set of instructions for our equipment.

3 years ago

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Verified Customer

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Ann Huntsville, AL

It is pretty sensitive. It prompted me to test it because it had been about a month.

3 years ago

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Verified Customer

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Alan Fresno, CA

I like the protection just in case if I fall or I'm in danger.

3 years ago

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Verified Customer

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Angel New Haven, CT

I dislike that on the weekends or after hours the call doesn't go through, seems to call it like to a voicemail thing.

3 years ago

Medical Guardian Reviews