Name: Medical Guardian
Rating: 4.5

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Verified Customer

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TomGilbert

The device works well and the folks at the call center are always friendly and courteous.

7 years ago

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Verified Customer

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J.W. or Anonymous Cumming, GA

I did a lot of checking and they were the best for my needs. I've never used it, just tested it. This is all new to me.

8 years ago

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Vicki Ross Holden, MO

I got it for my mom and she uses it daily. They have been very friendly and courteous so far.

8 years ago

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Joyce Spiegel Farmington Hills, MI

My daughter insisted on me getting it. I haven't had to use it yet, though they respond very fast.

8 years ago

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Vivian Elkins San Antonio, TX

I got it because it had the away from home service, though I haven't had to use it yet.

8 years ago

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Jack Kinder

Sending alert back as of yesterday. We not. Use it. Thanks for taking the time sending Jack Kinder

8 years ago

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Lee Crozier

It works well for us as my wife needs to know what is going on at home with me when she is at work.

8 years ago

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Willis Parrott Lynchburg, VA

I haven't received the device yet, but I had 2 people who used it in the past. They had a good success rate at the time.

8 years ago

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Scott Edwards Goodyear, AZ

It's wireless, less expensive from competitor, more options . . . . .must I go on

8 years ago

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MARTHA HELM Mt Prospect, IL

Through a test, I'm afraid I can't be heard in certain sections of my home if help were to be needed.

8 years ago

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Helpful Burton, M

They are responsive to alerts, helpful in correcting problems with unit, and are understanding.

8 years ago

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Anonymous KCMO, MO

I haven't used it yet, but customer service has been very polite and explain everything to me.

8 years ago

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Anonymous Dallas, TX

I have not had to use it yet, but customer service has been excellent, and the device is easy to use.

8 years ago

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Anonymous Lexington, TX

I picked them because they had the most coverage and knowledge. They have most of what we need.

8 years ago

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Anonymous Ballwin, MO

Customer service has answered all my questions when I first ordered the device. They've also been able to assist me when I give them a call. The device itself is very annoying, every 30 seconds or so it flashes a light.

8 years ago

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Anonymous Humble, TX

Did followup on connection to charger. Not been with company to make a more accurate assessment

8 years ago

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Roene Jones Bakersfield, CA

I just put it on in the morning and that's it. I think it's a bit of a waste of my time and money. The device it isn't any good if I'm out in the driveway.

8 years ago

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Nancy Burig New Wilmington, PA

I have only had it for a couple of weeks. I've worn it every day and I've had a couple of calls that were alright.

8 years ago

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Anonymous Forest Hills, NY

It's useful. My father likes it. Alerts are answered promptly. Good value for the price.

8 years ago

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Shirley Duluth, GA

I have nothing to compare it to. I did not know the bracelet would be as large as it is and it turns out my skin on my arm breaks out.

8 years ago

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Terry Smith Royal Oak, MI

I haven't used it but I take it with me wherever I go. Their price is great and their brand is just the best.

8 years ago

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Anonymous Louisville, KY

I've not had need to use the system to date; however, when tested, seems very much on top of everything.

8 years ago

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B. Johnson Rockford, IL

Difficult to understand some reps. No way to ask for message to be repeated. Some reps difficult to understand..

8 years ago

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Marie's Son-in-Law Bill Mayo Perkin, IL

I was hoping the necklace button could be spoken into instead of having to be near the actual monitor.

8 years ago

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Marie E

Quick response time, quick notification of family. One day turnaround when replacing broken equipment.

8 years ago

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Diane D

the cord is terrible it is a shoelace ,i had to buy achain for it otherwise it works well but is a little heavy

8 years ago

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Barbara A

Everything OK so far, helpful staff. Have not yet needed real-life help, only periodic check-ins

8 years ago

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Christine F

While my mother-in-law never fell, we tested the system many times. The operators where always prompt and polite.

8 years ago

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Geraldine B

The system is great. The challenge is to get my mother to wear it, push the button when she should.

8 years ago

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Neil Genderen Matthews, NC

I just put it on in the morning and go. The Medical Guardian Representative is excellent

8 years ago

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Mohani Shiwmangal Kissimmee, FL

Their people are very helpful! So far, I'm fortunate enough not to use it, but they should continue doing a good job. They've helped a lot of people!

8 years ago

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Verified Customer

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Joan Montgomery Strathmere, NJ

Thankfully, I haven't had to use it, but I can say that their customer service is very attentive and helpful.

8 years ago

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A W Las Vegas, NV

It's been a very positive service so far. I can just put it on and wear it around my house.

8 years ago

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Judith Clark Odessa, FL

Medical Guardian's representatives have always been very nice when I test the system.

8 years ago

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Robert Morris Aurora, KS

The representatives were professional but uneventful, however, I haven't had to use the service yet.

8 years ago

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Janice Fallis Spokane, WA

I haven't had to use the service yet, but I'm very pleased with it as it is. They've offered a positive experience.

8 years ago

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Jim Garvis Bullhead City, AZ

I feel there was a misunderstanding with the representatives because I ordered it 10 days ago, and I have not received They should get the equipment to your customer a whole lot sooner.

8 years ago

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Verified Customer

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Billy Morris Chino Valley, AZ

I wouldn't know how their people were because my brother handles that, however, I know it definitely works. I was asleep and I rolled over on the button by accident, and before I knew it, everybody showed up.

8 years ago

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Verified Customer

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Helen Whatmough Fountain Hills, AZ

I usually just use the device when I'm around the house, and I only spoke to the representatives the time I tested it. Besides that, the only feedback is that it's too large.

8 years ago

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Verified Customer

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Christian Bosecker Midland, TX

Speaking with the representatives was very fun! I just wear it around my neck without a problem.

8 years ago

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Patricia Schmitz Delray Beach, FL

I've had prior experience with falls. Medical Guardian is very good and easy to use

8 years ago

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Anna Crofcheck Freeland, PA

It was easy to set up and the representative was good. Although we recently purchased it, I'm satisfied with the service.

8 years ago

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Roland Roederer Fishers, IN

I got the Necklace because my husband was having strokes and I didn't realize it. It's been a satisfactory experience so far. There's no major complaints.

8 years ago

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Verified Customer

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Helen Kursteiner Cisco, TX

I have some mobility issues. I found medical guardian online and I give them 100%.

8 years ago

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Carolyn Nelon Fort Worth, TX

Heard about this at a doctor's office and never had to use it, but it makes me satisfied, it's here if I need it.

8 years ago

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Ann

The lanyard kept breaking or falling apart. I had to recharge every three days at least. The charging unit cord is too short. I learned that I did not have fall alert until I fell, but was able to get up on my own. I'm looking for another company.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Ann. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Oct. 23rd, 2024

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William Goslin

The billing practices of Medical Guardian are fraudlent. They are taking advantage of senior citizens. I called to disconnect service as my mother was moving to assisted living and the service has not been disconnect. This month I was billed $443 dollars. They have a very poor snail mail disconnect process where you wait for them to send you a letter and then you send it back all the while you are paying for thier service. If you ask for a supervisor, they might respond in 24-48 hours. Please choose a different company as this company is like the "hotel california" you can check in but never leave.

1 year ago

Reply from Medical Guardian

Thank you for your feedback, William. We pride ourselves in pricing our devices as competitively as possible within the industry to ensure the protection we offer is as accessible as possible. Please call us and share your concerns. 1-800-313-1191. We look forward to speaking with you soon.

Jun. 14th, 2024

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Nancy Pladziewicz

I have had my Medical Guardian for 1 week. They said I could shower with it on and now my device does not work. I called their customer service line; waited 50 mins., 1 hour, etc., times 4X. I did a chat online, then guy called my h#. He interrupted me constantly and said he was transferring me to someone to help me quicker. After I told her my medical Guardian was not working, she hung up on me. I do not care if they are busy. I will wait my turn, but hanging up on calls when you do not know the emergency one may be having is inhumane. They are so nice when they want your money. I will be going with another company that will answer the phone on first few rings.

1 year ago

Reply from Medical Guardian

Hi Nancy, we received your review. We apologize for the longer than normal wait times you experienced when attempting to get in touch with us. If you have not had a chance to speak with us, our customer care team is happy to talk with you, as well as share other ways to reach us if this happens again. At Medical Guardian, we pride ourselves in providing a great customer experience, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 14th, 2024

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Israel Bishop Gainesville, FL

I have attempted to cancel this service I purchased for grandmother for some time. After calls and sending in a cancellation request form by mail, I am still being charged. I have been asked to provide a death certificate. It's crazy. I cannot imagine an elderly person with no support system trying to cancel. It's like they are purposely charging me for a service that my family is no longer using. On the last call I was told another cancellation form was being sent out for me to complete. That form has yet to arrive in my email. It should not take this much time and effort to cancel a service. Now I have to contact my credit card company to dispute the charge. If you card is on file, they will continue to charge you. The BBB rating for this company is 1.5.

2 years ago

Reply from Medical Guardian

Hi Israel, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Dec. 5th, 2023

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sleg Nawon Tucson, AZ

I paid a year in advance I called to test it 8 min to answer the phone Then 15 min to be transferred to monitoring I asked if this was normal lady got huffy and said if I didn’t like it she would transfer me so I could canceshe didn’t know if I’d get a refund or not So, I still have it I’ll test again soon and see if that was normal Also 2 days ago I dropped the necklace thing off a house roof I expected a call to see if I was ok, nothing. Still waiting.

2 years ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

May. 4th, 2023

Medical Guardian Reviews