Name: UnaliWear
Rating: 3.8

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Verified Customer

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Marvin Peterson Denver, CO

Watch goes off when nothing is wrong Watch broke and we are without one fir one week

6 months ago

Reply from UnaliWear

We are sorry for your experience. We lowered the sensitivity of your fall detection last month. Note the watch may be "going off" because it thinks you fell or you asked for help. The Voice Activation sensitivity can also be lowered at your request to our Customer Success Team. We will have our team reach out to you to see if you'd like us to make further adjustments. In addition, we are sorry you broke the battery carrier of your first watch and, as you indicated, we are promptly shipping you a replacement for free. All the best and stay well and safe.

Sep. 3rd, 2022

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Jennifer Hertslet Pittsboro, NC

Many problems with the batteries so have had to get 2 watch replacements.

8 months ago

Reply from UnaliWear

Thank you for being a consistent wearer for nearly a year. We are sorry you have had issues with breaking the watch battery carries. A very small percentage of our wearers have this issue and it is almost always caused by micro-fracturing of the battery carriers caused by changing the batteries too forcefully over time. We will have our Customer Success Team reach out to you shortly to see if we can help determine the cause of your multiple breakages. All the best and stay well and safe.

Jul. 16th, 2022

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Carol Martin Naples, FL

microphone not working in 2 of them. Clasp not holding in 2 of them. Falls off my wrist

8 months ago

Reply from UnaliWear

We are truly sorry your start with us has been so problematic. This is not normal and we have already provided you with a free month of service to compensate you for these unfortunate and unusual issues. We are hoping your current watch will provide you with the easy and consistent experience you deserve. Please contact our Customer Success Team if you have any further issues. All the best and stay well and safe.

Jul. 16th, 2022

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Bruce E. Ryden Fort Mill, SC

Has been very effective in detecting falls.

8 months ago

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Joan Deery Hilton Head Island, SC

Fall Detection pops up too frequently. Time display is very intermitent.

8 months ago

Reply from UnaliWear

Thank you for your review. We will have our Customer Success Team reach out to you to discuss the sensitivity of your Fall and Voice detection functionality. In terms of the time, to save battery power, the watch stays black until you ask for the time, push the crown button for the time or turn the watch to your face. All the best and stay well and safe.

Jul. 7th, 2022

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jkrapier McKinney, TX

UnaliWear's customer service is first class. They are always responsive.

4 months ago

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Patricia Grevin Reinholds, PA

your always respond when I hit the button by accident

8 months ago

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VIRGINIA TRIBE Sierra Vista, AZ

Fall alert goes off incorrectly 10 or more times a day, and I can't see the time on the watch when I want to.

9 months ago

Reply from UnaliWear

Sorry for your experience, Virginia. We will have one of our Customer Success Team members call you today to discuss adjusting the Voice and Fall alert sensitivity of your watch, which should quickly address this issue. In addition, when you turn the Kanega Watch to your face, it should automatically light up with large black on white numbers for you to see the time. You can also push the crown button once and it will also light up. We do this to save battery power, so the watch is always able to keep you protected, 24/7. All the best and stay well and safe.

Jun. 17th, 2022

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Rhett Lehigh Acres, FL

Great customer service. Problems with the two watches

2 months ago

Reply from UnaliWear

We see your first watch had to be returned because of an internal malfunction, and we replaced it for free. Your second watch was due to breakage of one of the watch's battery carriers, which we also replaced for free (we do that the first time as a courtesy, per our lifetime warranty on the Kanega Watch). This is usually due to trying to force the batteries into and out of their carries. We hope this will not be an issue for you going forward and are happy to work with you to ensure this is not the case. Feel free to contact our Customer Success Team if we can be of further service. All the best and stay well and safe.

Jan. 19th, 2023

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Edward McGuire Baldwinsville, NY

Watch isn't working correctly, new one being shipped

6 months ago

Reply from UnaliWear

Sorry for your initial experience. We are replacing your watch for free, as you know, and it should be arriving shortly. All the best.

Aug. 26th, 2022

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Mindy Homer

Batteries tend to get caught on things & dislodge

8 months ago

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Lakegirl Schenectady, NY

Excellent customer support! Watch very easy to use.

5 months ago

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Debbie Lehbert Berkeley Springs, WV

It isuch better that the fall . Has been turned down

9 months ago

Reply from UnaliWear

Glad you were able to get the Fall Detection sensitivity customized for your preferences/needs. All the best and stay well and safe.

Jun. 17th, 2022

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Phyllis Patricelli Valatie, NY

Reacts to deep voices without the password being said

9 months ago

Reply from UnaliWear

Thanks for taking the time to write a review, Phyllis. Note your watch's Voice Activation sensitivity can be reduced at your request. Please contact our Customer Success Team if that is something you would like to have implemented for your watch. All the best and stay well and safe.

Jun. 17th, 2022

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Dorothy Studer Grantsville, UT

Too many technical problems with the watch, going off unnecessarily. Canceled the service.

9 months ago

Reply from UnaliWear

We are sorry for your experience. We worked with you to turn off the Voice Activation and reduce the sensitivity of the Fall Detection, per your requests. That said, the watch is designed to alert if it detects an odd movement via your arm. Pushing the crown button of the watch twice immediately disables that alert and, in addition, the watch uniquely learns your movements so that the number of false fall alerts decreases over time - something no other provider offers. We are really sorry to lose you as part of our growing community and wish you all the best in finding a medical alert option that best meets your needs.

Jun. 20th, 2022

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Rich Power Bedford, TX

I fell 3 times in the past few months watch didn't register. It did register a fall while eating breakfast

9 months ago

Reply from UnaliWear

Really sorry for your experiences. Our Customer Success Team will be reaching out to you regarding potential adjustments to your watch's Fall Detection sensitivity. In addition, we want to record the date and time of the falls the watch did not catch. We can actually look into your watch logs to see what the watch detected when you fell. We also use that fall data to improve the accuracy of our fall detection for all wearers, which no other provider does. All the best and stay well and safe.

Jun. 20th, 2022

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Teri King for James King Palm Springs, CA

The watch broke twice, and my father barely got to use it. It is very cheaply made. Misrepresented.

9 months ago

Reply from UnaliWear

Sorry for your experience. The watch is definitely not cheaply made, and we have many wearers who have not broken their watch in 3+ years. Even still, we have a generous replacement policy when issues arise. We do have a very small percentage of users who have broken their watch multiple times. For some of those, we may not be the best option and they might be better served by a traditional neck pendant that does not require changing of batteries or wearing 24/7, like the Kanega Watch. That said, we wish you and your family all the best in finding a provider that best meets your needs.

Jun. 20th, 2022

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Vincent Corrao Madison, ME

Ease of Use for an Elderly Person and it is Stylish Looking

3 months ago

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D Sprague Carencro, LA

This unit is exactly what I was looking for. One unit covering me no matter where I am.

9 months ago

Reply from UnaliWear

Thank you so much for your kind words. We are a mission based company so knowing we are providing you and our many other wearers with discreet peace of mind 24/7 is what drives us everyday to make the Kanega Watch experience better and better for our growing community. All the best and stay well and safe.

May. 31st, 2022

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Alan Bianco Massapequa, NY

to heavy and way to big. and the changing of batt every day is way to often.

6 months ago

Reply from UnaliWear

We are sorry for your experience. The watch is about the same weight as an Apple Watch. Its size is dictated by the batteries in the watch band, so you never have to remove the watch to charge (or for any other reason). These batteries do need to be changed every 24-36 hours (swapping out one set of rechargeable batteries that come with the watch with the other set that comes with the watch). This process, as you know, takes about 5 seconds. We are glad you are actively wearing your watch everyday and hope you continue to stay safe and protected with your Kanega Watch.

Aug. 26th, 2022

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FRANCES M STAUNTON Troy, NY

Responses are either too slow, or false positive

8 months ago

Reply from UnaliWear

Hi Frances, sorry for your experiences with false positives. Note that the Kanega Watch is the only medical alert device where the sensitivity of these alerts - both voice and fall detection activity - can be reduced at your request. In addition, the watch learns your movements over time, naturally reducing false fall detection positives. Please contact our customer success team if we can be of service in making your Kanega Watch work best for you going forward. All the best and stay well and safe.

Jun. 28th, 2022

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susan freud Tucson, AZ

Problems with the fall detection program.

8 months ago

Reply from UnaliWear

Hi Susan, sorry for your experience. Please contact our Customer Success Team to review your concerns. We can make adjustments to your watch remotely that might alleviate those problems. All the best and stay well and safe.

Jun. 28th, 2022

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Stanley Yreka, CA

Product is more fragile especially batteries then expected.

9 months ago

Reply from UnaliWear

Sorry you feel that way. We have many happy wearers who have never had an issue with their watch for years. It's true that approx. 2-3% of our wearers have some issues changing the batteries - forcing them into and out of the battery carriers - which can cause breakages over time. We do our best to help these wearers. That said, appreciate the honest feedback and will continue to try and improve the Kanega Watch experience for you and others in our growing community.

Jun. 17th, 2022

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Marsha Velazco Marion, OH

Providers have always helped with our needs

7 months ago

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William Shadel Easton, PA

Many false alarms when I hadn't fallen and no alarm when I did have a bad fall

9 months ago

Reply from UnaliWear

Sorry for your experience. Our Customer Success Team is reaching out to you regarding potential adjustments to your watch's Fall Detection sensitivity. In addition, we want to record the date and time of the fall the watch did not catch. We can actually look into your watch logs to see what the watch detected when you fell. We also use that fall data to improve the accuracy of our fall detection for all wearers, which no other provider does. All the best and stay well and safe.

Jun. 20th, 2022

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Fairy Meek O'Fallon, IL

Very sensitive! but I assume that is good.

3 months ago

Reply from UnaliWear

Thank you for your review. Please note the sensitivity of both the Voice Activation as well as the Fall Detection can be reduced remotely at your request. Simply contact our Customer Success Team at 888-343-1513 and press option #1 for service. All the best and stay well and safe.

Dec. 23rd, 2022

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Elizabeth Alecci Arvada, CO

My watch goes off at any given time. It also quits showing the time frequently.

3 months ago

Reply from UnaliWear

We will have our Customer Success Team reach out to you today to remotely adjust the Voice Activation and Fall Detection sensitivity of your watch. Regarding the time, the watch only lights up when you make a voice command, push the crown button or turn the watch up and to your face (the watch will assume you want to see the time). This saves battery power as well as ensures that the watch does not unnecessarily light up at night while you are sleeping. All the best and stay well and safe.

Dec. 23rd, 2022