Name: UnaliWear
Rating: 3.9

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Verified Customer

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Mary Eileen Lang

Receive to many false notices. My charger does not seem to be working as well as it should.

2 years ago

Reply from UnaliWear

Our Customer Success Team will reach out to you to reduce the sensitivity of your Voice and Fall Detection Activations. When they call, please speak with them about your charger as well. Thanks and stay well and safe.

Jul. 19th, 2022

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Elizabeth

Very responsive to any question or request

2 years ago Edited January 10, 2024

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Richard Bartholomew Buffalo, NY

I have trouble form day one. To sensitive ,they tried fix it 3 times, still too sensitive!

2 years ago

Reply from UnaliWear

We are really sorry you find the fall detection too sensitive. As you noted, we have reduced the sensitivity of your watch multiple times - which is something no other medical alert provider is able to do. Our Customer Success Team will reach out to you shortly to see if you would like the sensitivity reduced further. We tend to be conservative with these reductions, as we don't want to reduce it more than necessary - so you continue to have as much fall detection protection as possible. All the best and stay well and safe.

Jul. 16th, 2022

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bob anderson Youngsville, NC

past coustomer service: current set up on watch: Watch calling for at night while wearing it in bed: unable to hear the watch due to low volume

2 years ago

Reply from UnaliWear

Thank you for being a consistent Kanega Watch wearer for nearly 2 years. The volume can be adjusted on your watch. If you have questions on how to do that, please contact our Customer Success Team at 888-343-1513 and press option #1. Note because the watch has voice activation having the TV on loud (such as in bed at night) can trigger a voice activation. All the best and stay well and safe.

Jul. 16th, 2022

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Sheila Mortenson Jacksonville, NC

They contacted my daughter when I couldn't

2 years ago

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Rodger Josiger Wausau, WI

Unaliwear has been responsive to all my concerns

2 years ago

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Robert Wilcox Venice, FL

Excellent notification to monitoring co.

2 years ago

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Tom Hosea Littleton, CO

Great technology. Quality of material falls short. Plastic is not the best choice.

2 years ago

Reply from UnaliWear

Sorry you feel that way. Note that the combination plastic and stainless steel is designed to ensure the watch is a light as possible - since people want to wear it 24/7 that is a key requirement. The vast majority of our wearers get their watch and wear it with no issues for years. You have had a number of replacements and we look forward to working with you to identify why this is occurring.

Jul. 7th, 2022

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Patricia Grevin Reinholds, PA

your always respond when I hit the button by accident

2 years ago

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VIRGINIA TRIBE Sierra Vista, AZ

Fall alert goes off incorrectly 10 or more times a day, and I can't see the time on the watch when I want to.

2 years ago

Reply from UnaliWear

Sorry for your experience, Virginia. We will have one of our Customer Success Team members call you today to discuss adjusting the Voice and Fall alert sensitivity of your watch, which should quickly address this issue. In addition, when you turn the Kanega Watch to your face, it should automatically light up with large black on white numbers for you to see the time. You can also push the crown button once and it will also light up. We do this to save battery power, so the watch is always able to keep you protected, 24/7. All the best and stay well and safe.

Jun. 17th, 2022

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Athena Stolzer Denton, TX

This watch has given me and my husband peace of mind knowing that help will be contacted if something happens.

1 year ago

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Joe Paulson Litchfield Park, AZ

I'm so happy everyone is doing good with the watch

2 years ago

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Meg gillespie Saint Paul, MN

So many fake calls I fear a real fall would Not be taken seriously

2 years ago

Reply from UnaliWear

Our Customer Success Team will reach out to you today to get a better sense of your experience and to make any adjustments to the level of your watch's fall detection and voice activation sensitivity that might be necessary to reduce the number of false alerts you are receiving. Note our response agents take every alert seriously and engage in the proper protocols—first trying to speak to you through your watch before reaching out to your nearby emergency contacts and, if necessary, promptly dispatching local EMS services. All the best and stay well and safe.

Oct. 17th, 2022

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Marvin Peterson Denver, CO

Watch goes off when nothing is wrong Watch broke and we are without one fir one week

2 years ago

Reply from UnaliWear

We are sorry for your experience. We lowered the sensitivity of your fall detection last month. Note the watch may be "going off" because it thinks you fell or you asked for help. The Voice Activation sensitivity can also be lowered at your request to our Customer Success Team. We will have our team reach out to you to see if you'd like us to make further adjustments. In addition, we are sorry you broke the battery carrier of your first watch and, as you indicated, we are promptly shipping you a replacement for free. All the best and stay well and safe.

Sep. 3rd, 2022

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Jennifer Hertslet Pittsboro, NC

Many problems with the batteries so have had to get 2 watch replacements.

2 years ago

Reply from UnaliWear

Thank you for being a consistent wearer for nearly a year. We are sorry you have had issues with breaking the watch battery carries. A very small percentage of our wearers have this issue and it is almost always caused by micro-fracturing of the battery carriers caused by changing the batteries too forcefully over time. We will have our Customer Success Team reach out to you shortly to see if we can help determine the cause of your multiple breakages. All the best and stay well and safe.

Jul. 16th, 2022

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Carol Martin Naples, FL

microphone not working in 2 of them. Clasp not holding in 2 of them. Falls off my wrist

2 years ago

Reply from UnaliWear

We are truly sorry your start with us has been so problematic. This is not normal and we have already provided you with a free month of service to compensate you for these unfortunate and unusual issues. We are hoping your current watch will provide you with the easy and consistent experience you deserve. Please contact our Customer Success Team if you have any further issues. All the best and stay well and safe.

Jul. 16th, 2022

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Bruce E. Ryden Fort Mill, SC

Has been very effective in detecting falls.

2 years ago

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Joan Deery Hilton Head Island, SC

Fall Detection pops up too frequently. Time display is very intermitent.

2 years ago

Reply from UnaliWear

Thank you for your review. We will have our Customer Success Team reach out to you to discuss the sensitivity of your Fall and Voice detection functionality. In terms of the time, to save battery power, the watch stays black until you ask for the time, push the crown button for the time or turn the watch to your face. All the best and stay well and safe.

Jul. 7th, 2022

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Debbie Lehbert Berkeley Springs, WV

It isuch better that the fall . Has been turned down

2 years ago

Reply from UnaliWear

Glad you were able to get the Fall Detection sensitivity customized for your preferences/needs. All the best and stay well and safe.

Jun. 17th, 2022

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Phyllis Patricelli Valatie, NY

Reacts to deep voices without the password being said

2 years ago

Reply from UnaliWear

Thanks for taking the time to write a review, Phyllis. Note your watch's Voice Activation sensitivity can be reduced at your request. Please contact our Customer Success Team if that is something you would like to have implemented for your watch. All the best and stay well and safe.

Jun. 17th, 2022

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Dorothy Studer Grantsville, UT

Too many technical problems with the watch, going off unnecessarily. Canceled the service.

2 years ago

Reply from UnaliWear

We are sorry for your experience. We worked with you to turn off the Voice Activation and reduce the sensitivity of the Fall Detection, per your requests. That said, the watch is designed to alert if it detects an odd movement via your arm. Pushing the crown button of the watch twice immediately disables that alert and, in addition, the watch uniquely learns your movements so that the number of false fall alerts decreases over time - something no other provider offers. We are really sorry to lose you as part of our growing community and wish you all the best in finding a medical alert option that best meets your needs.

Jun. 20th, 2022

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Rich Power Bedford, TX

I fell 3 times in the past few months watch didn't register. It did register a fall while eating breakfast

2 years ago

Reply from UnaliWear

Really sorry for your experiences. Our Customer Success Team will be reaching out to you regarding potential adjustments to your watch's Fall Detection sensitivity. In addition, we want to record the date and time of the falls the watch did not catch. We can actually look into your watch logs to see what the watch detected when you fell. We also use that fall data to improve the accuracy of our fall detection for all wearers, which no other provider does. All the best and stay well and safe.

Jun. 20th, 2022

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Teri King for James King Palm Springs, CA

The watch broke twice, and my father barely got to use it. It is very cheaply made. Misrepresented.

2 years ago

Reply from UnaliWear

Sorry for your experience. The watch is definitely not cheaply made, and we have many wearers who have not broken their watch in 3+ years. Even still, we have a generous replacement policy when issues arise. We do have a very small percentage of users who have broken their watch multiple times. For some of those, we may not be the best option and they might be better served by a traditional neck pendant that does not require changing of batteries or wearing 24/7, like the Kanega Watch. That said, we wish you and your family all the best in finding a provider that best meets your needs.

Jun. 20th, 2022

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James Schulte Franklin, NC

I really liked yoour prompt action to problems and your detaailed explanation of problems I was having.

1 year ago

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Sandee Boulder City, NV

Several times, the watch said "detected a fall" when I never fell, other than that the watch seems fine.

1 year ago

Reply from UnaliWear

Thanks for your feedback. Like all medical alert devices, the Kanega Watch is trying to predict what is a fall and so false alerts are possible. Some of our wearers find these occasional false alerts comforting, as they can tell the watch is working, and others find them a bit annoying. What's critical to know is that, if you are more in the latter group, we can adjust the fall (and voice) alert sensitivity setting on your watch remotely to limit/eliminate these false alerts. If you would like to have us do that for you, you simply need to call us at 888-343-1513 and we will be happy to make that adjustment upon your request (we have a number of adjustment levels, so you could opt for a minor adjustment and see how that affects your experience). All the best and stay well and safe.

Apr. 24th, 2023

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Larry Bain Kenosha, WI

Set up is easy to follow. My only dislike is how bulky it is. I wish it came in a smaller watch size.

1 year ago

Reply from UnaliWear

Thank you for your review. Note the watch face is about the size of an Apple Watch. The "bulk" comes from the fact that the band includes your two rechargeable batteries, ensuring you never have to take it off to charge. It makes the band a bit thick, but that is the trade off for being able to wear your Kanega Watch 24/7. We really hope it gives you the peace of mind you deserve. All the best and stay well and safe.

Dec. 26th, 2022

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D Sprague Carencro, LA

This unit is exactly what I was looking for. One unit covering me no matter where I am.

2 years ago

Reply from UnaliWear

Thank you so much for your kind words. We are a mission based company so knowing we are providing you and our many other wearers with discreet peace of mind 24/7 is what drives us everyday to make the Kanega Watch experience better and better for our growing community. All the best and stay well and safe.

May. 31st, 2022

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Kelly Muskego, WI

Not easy to turn off. Instructions for usage inadequate

2 years ago

Reply from UnaliWear

Our Customer Success Team will be reaching out to you. Not sure why you are referring to in terms of "turn off": Is that the watch itself or an alert from the watch? Either way, we can help you resolve this issue. Regarding instructions, we have a nearly 50-page user manual which you are welcome to review in detail. Most of our wearers never do, since the watch is very simple to use. All the best and stay well and safe.

Nov. 25th, 2022

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Edward McGuire Baldwinsville, NY

Watch isn't working correctly, new one being shipped

2 years ago

Reply from UnaliWear

Sorry for your initial experience. We are replacing your watch for free, as you know, and it should be arriving shortly. All the best.

Aug. 26th, 2022

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Mindy Homer

Batteries tend to get caught on things & dislodge

2 years ago

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FRANCES M STAUNTON Troy, NY

Responses are either too slow, or false positive

2 years ago

Reply from UnaliWear

Hi Frances, sorry for your experiences with false positives. Note that the Kanega Watch is the only medical alert device where the sensitivity of these alerts - both voice and fall detection activity - can be reduced at your request. In addition, the watch learns your movements over time, naturally reducing false fall detection positives. Please contact our customer success team if we can be of service in making your Kanega Watch work best for you going forward. All the best and stay well and safe.

Jun. 28th, 2022

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susan freud Tucson, AZ

Problems with the fall detection program.

2 years ago

Reply from UnaliWear

Hi Susan, sorry for your experience. Please contact our Customer Success Team to review your concerns. We can make adjustments to your watch remotely that might alleviate those problems. All the best and stay well and safe.

Jun. 28th, 2022

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Stanley Yreka, CA

Product is more fragile especially batteries then expected.

2 years ago

Reply from UnaliWear

Sorry you feel that way. We have many happy wearers who have never had an issue with their watch for years. It's true that approx. 2-3% of our wearers have some issues changing the batteries - forcing them into and out of the battery carriers - which can cause breakages over time. We do our best to help these wearers. That said, appreciate the honest feedback and will continue to try and improve the Kanega Watch experience for you and others in our growing community.

Jun. 17th, 2022

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Myron Bird Pittsburgh, PA

It still isn't sensitive to "quiet" falls. It only responds to noisy falls. Isn't there inertia responding?

1 year ago Edited July 20, 2023

Reply from UnaliWear

Thank you for your comment. Our Customer Success Team can increase the sensitivity of your fall detection on your watch remotely, at your request. Please call us at 888-343-1513 and press option 1 if you would like us to do that for you. All the best and stay well and safe.

Jul. 20th, 2023

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Ray Farrow

Easy to wear. Sometimes does not show time when I lift my arm, but then just push button

2 years ago

Reply from UnaliWear

Thank you for your review. Please note if the watch is not showing the time when you lift your arm, make sure you are actively turning the watch towards your face. It is that turning and lifting movement that causes the watch to light up the face. As you said, you can also just push the crown button or just ask the watch for the time as well using your voice. All the best and stay well and safe.

Dec. 7th, 2022

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jkrapier McKinney, TX

UnaliWear's customer service is first class. They are always responsive.

2 years ago

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Evelyn Reiser-Kaiser Great Bend, KS

Batteries are not staying charged verylong

2 years ago

Reply from UnaliWear

The batteries are designed to last at least 24 hours between charges. If you are not experiencing that, we will replace them for free, as part of your service. We can actually review the performance of the batteries remotely to advise you/troubleshoot properly. Our Customer Success Team will reach out shortly to help you.

Dec. 9th, 2022

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Jay R Ver Hulst Clearwater Beach, FL

False positive fall alerts. Goes off when doing nothing

2 years ago

Reply from UnaliWear

Sorry for your experience. Our Customer Success Team will be contacting you to make adjustments. Some people are comforted by periodic false positives, because they know the watch is working and monitoring their movements. Others are very much bothered by any false positives. We don't know who is who, so we allow each wearer to customize the sensitivity of their watch's fall detection to ensure it matches their specific needs and lifestyle. We will be able to do that for you and hope you will continue to be a wearer for many years to come. All the best and stay well and safe.

Nov. 25th, 2022

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Alan Bianco Massapequa, NY

to heavy and way to big. and the changing of batt every day is way to often.

2 years ago

Reply from UnaliWear

We are sorry for your experience. The watch is about the same weight as an Apple Watch. Its size is dictated by the batteries in the watch band, so you never have to remove the watch to charge (or for any other reason). These batteries do need to be changed every 24-36 hours (swapping out one set of rechargeable batteries that come with the watch with the other set that comes with the watch). This process, as you know, takes about 5 seconds. We are glad you are actively wearing your watch everyday and hope you continue to stay safe and protected with your Kanega Watch.

Aug. 26th, 2022

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William Shadel Easton, PA

Many false alarms when I hadn't fallen and no alarm when I did have a bad fall

2 years ago

Reply from UnaliWear

Sorry for your experience. Our Customer Success Team is reaching out to you regarding potential adjustments to your watch's Fall Detection sensitivity. In addition, we want to record the date and time of the fall the watch did not catch. We can actually look into your watch logs to see what the watch detected when you fell. We also use that fall data to improve the accuracy of our fall detection for all wearers, which no other provider does. All the best and stay well and safe.

Jun. 20th, 2022

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Joan Deery Hilton Head Island, SC

Watch has been replaced multiple times. Alerts occur when bike riding, tennis, and when I am hardly moving.

1 year ago

Reply from UnaliWear

We are really sorry for your experience with your Kanega Watch and our company. We have done our best to do right by you, replacing watches for various reasons as a courtesy. As you know, the Kanega Watch is the only medical alert device where the sensitivity of our automatic alert systems - both fall detection and voice activation - can be customized to match the wearers needs and lifestyle. As a highly active person (and good for you!, it makes sense to reduce the sensitivity of your watch's fall detection. However, we reduce that sensitivity gradually, so it can match your needs while providing you with the most protection. This can, of course, take patience sometimes - particularly for people that are as active as you are. Since this review was posted, we have proactively contacted you and adjusted your settings further. Thank you for wearing your watch regularly and we hope it provides you with additional peace of mind going forward. Please contact us if we can be of further service.

Feb. 28th, 2023

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Lakegirl Schenectady, NY

Excellent customer support! Watch very easy to use.

2 years ago

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Marsha Velazco Marion, OH

Providers have always helped with our needs

2 years ago

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Rhonda Packer San Francisco, CA

The service is excellent. The batteries come out easily.

1 year ago

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Fairy Meek O'Fallon, IL

Very sensitive! but I assume that is good.

1 year ago

Reply from UnaliWear

Thank you for your review. Please note the sensitivity of both the Voice Activation as well as the Fall Detection can be reduced remotely at your request. Simply contact our Customer Success Team at 888-343-1513 and press option #1 for service. All the best and stay well and safe.

Dec. 23rd, 2022

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Rhett Lehigh Acres, FL

Great customer service. Problems with the two watches

1 year ago

Reply from UnaliWear

We see your first watch had to be returned because of an internal malfunction, and we replaced it for free. Your second watch was due to breakage of one of the watch's battery carriers, which we also replaced for free (we do that the first time as a courtesy, per our lifetime warranty on the Kanega Watch). This is usually due to trying to force the batteries into and out of their carries. We hope this will not be an issue for you going forward and are happy to work with you to ensure this is not the case. Feel free to contact our Customer Success Team if we can be of further service. All the best and stay well and safe.

Jan. 19th, 2023

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Elizabeth Alecci Arvada, CO

My watch goes off at any given time. It also quits showing the time frequently.

1 year ago

Reply from UnaliWear

We will have our Customer Success Team reach out to you today to remotely adjust the Voice Activation and Fall Detection sensitivity of your watch. Regarding the time, the watch only lights up when you make a voice command, push the crown button or turn the watch up and to your face (the watch will assume you want to see the time). This saves battery power as well as ensures that the watch does not unnecessarily light up at night while you are sleeping. All the best and stay well and safe.

Dec. 23rd, 2022