Name: UnaliWear
Rating: 3.8

star star star star star

William Bausback Philadelphia, PA

We purchased the Kanega watch for my elderly father-in-law last year. Aside from the electronics functioning perfectly, what has impressed me most about UnaliWear is the incredible level of customer service we have experienced. Their team answers questions immediately, either by phone or email. I find them to be extremely responsive, professional, and caring. If I could give 10 stars instead of the 5 maximum in this review I would do it. They have been a pleasure to work with.

6 months ago

Reply from UnaliWear

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our wearers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our wearer community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Sep. 30th, 2022

star star star star star

Arty M Landenberg, PA

What a wonder to have such technology in the palm of your hand. I spent many hours examining all the products in this category. Customer service was available to answer my questions, and to help set up the watch settings. One great feature is the ability to choose between a month to month payment plan, or choose to pre-pay for the entire year. Each of those choices have their own pros and cons. Finally, when you summon help the operator patches ALL your vital medical information to the EMS team that’s on their way. Having the UnaliWear watch is like having an ‘ON-STAR’ on your wrist.

7 months ago

Reply from UnaliWear

Thank you for your thoughts and review. We will pass onto our internal teams. Being a mission based company focused on helping people maintain their independence with dignity, we are truly heartened by your kind words. :)

Aug. 11th, 2022

star star star star star

Maxine Ross New Castle, PA

There are many things that I like about UnaliWear. The pre-purchase customer service was excellent. All of my questions were answered. Most important to me is the fact that the watch is able to connect to my home WIFI system. I live in a little "valley" and do not have cell service inside my home. This is the ONLY device that has this capability. Without it, I would have no protection inside my home. The watch was shipped very quickly and the customer service has been excellent since that time. I needed to have the level of the microphone adjusted and also needed a replacement battery that was sent quickly. I cannot say enough good things about this company!!

9 months ago

star star star star star

Doug Houghton Melbourne, VIC

Luckily, I remembered to put my neckless pendant on after charging it overnight on a remote charger. I fell and collapsed a lung. I woke p three days later in the ICU in the hospital. After that incident, I wanted something more pernenent than a neckless that I take off to charge. I found Kenaga. What a joy! I never take it off and only switch batteries once a day. It has automatic fall detection, verbally tells you the time and day, and reminds you to take your meds. Also, the company is fantastic. They will bend over backward to help you. I am very pleased with both the watch and service

9 months ago

star star star star star

paul emch Solon, OH

I have had one of the Unaliwear watches for about a year. i have been pleased with their response to my questions and requests. zi needed a set of batteries and they appeared in a couple of days, I had damaged my watch and they replaced it quickly and at no charge. Their monitoring service is very effective. I was on my garden tractor mowing the lawn and the tractor bouncing caused the watch to detect a fall. The noise of the tractor engine drowned out the alarm on the watch. My wife came outside to let me know that the dispatch center had gotten an alert from the watch and wanted to be sure that I was ok. It worked as described in their literature. I have been pleased with the device and the support. Paul Emch

10 months ago

star star star star star

Joe Gatto La Jolla, CA

We subscribed for my father-in-law, who lives with us. After having the watch for just a few months, he fell in the bathroom and knocked his head on the floor. He was dazed and confused and the watch did its thing. It called my wife and me (the contacts listed in case of emergency) but we were both at an event with our phones off. The system then called the emergency system and a fire truck and ambulance showed up. They appropriately took him to the ER all before we even knew he fell. The watch worked exactly as it was designed exactly when needed. Service from Unali on many fronts before and during the incident has been extraordinary. We are very grateful for this excellent product.

10 months ago

check_circle

Verified Customer

star star star star star_border

Peter Witt Chapel Hill, NC

I had troubles to begin with UnaliWear. They stuck with me through them all, replacing a battery and the watch itself, no extra charge.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Helen Rush Martinez, CA

Because batteries are poorly designed for elders. I've already had one replaced at no charge but told there would be a charge for any future orders. Now I have a second battery where prongs failed so only operating at half power. I think the idea great but battery design flawed.

4 months ago

Reply from UnaliWear

We are very sorry for your experience. As to your comment, we should note that our oldest wearer is 103 and she has never had an issue with our battery system over the two years she has had her Kanega Watch. Just to clarify, batteries that are lost you have to pay for (we replace the first one for free); batteries that lose their rechargeability we replace for free. Our Customer Success Team will reach out to you in the hopes of ensuring you are changing the batteries properly. If so, in our experience, the process if quite easy for people of all ages. All the best and stay well and safe.

Nov. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Ruth Yonkers Muskegon, MI

While in the shower, the watch indicated that I needed to change the battery. One night it was lit all night long, not sure why.

5 months ago

Reply from UnaliWear

Thank you for your review. The watch will notify you when your rechargeable batteries need to be replaced. It's unlikely to happen in the shower, but it is possible. Regarding the watch staying lit all night long, that is not how your watch should perform. If you experience that again, please contact our Customer Success Team at 888-343-1513 for assistance. They can conduct a remote reset of your watch which should immediately address this issue. All the best and stay well and safe.

Oct. 28th, 2022

star star star star_border star_border

Allen Reed Allen, TX

While my Unaliwear watch did register several of my falls, it registered more “ false alarms.” The company did reduce the sensitivity of the device, but I have continued to get these notifications when, for example, I simply lower my arm in my chair. Overall, for the price, this watch has not proved totally satisfactory to me.

3 months ago

Reply from UnaliWear

The watch can take time to adjust to your personal movements and it looks like you have only been wearing it for a few weeks or so. As you know, you can simply push the crown button to disable the fall alert and that helps the watch learn your personal movements faster. We are also really happy to hear that the watch has detected several of your actual falls. Note, we can remotely lower your fall detection sensitivity further at your request. We will have our customer success team contact you to see if that would be something you would like us to do for you. Note also that you did not purchase the watch - the watch came with the service. You are paying for the service - 24/7 monitoring, fall detection, Verizon cellular plan, free battery replacements, watch replacement warranty, etc. All the best and stay well and safe.

Dec. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Pat Cathedral City, CA

I feel that it was an unfortunate waste of $700. Although the concept of the UnaliWear watch was EXACTLY what we were looking for as a gift to our father, when put to use, the watch (even after having sensitivity settings changed) fall alert went off whenever my dad did yardwork or projects on the house. Because of this, he stopped wearing it at times he was at most risk of falling. The batteries fell out a couple of times so I paid for new batteries. It turned out to be a frustrating mechanism for my father. We ended up returning the watch.

6 months ago

Reply from UnaliWear

We are really sorry for your experience. Since we only have your first name, we can't identify your account to follow up directly with you. That said, we want to provide as helpful a response as we can here. Please contact us at 888-343-1513 for any further clarifications: 1. We don't understand your reference to $700 wasted. If you returned the watch and charger to us in good condition within 30 days, you get a 100% refund; and after that the refund is prorated. You would have had to keep the watch for almost an entire year before returning it to not get any refund - but your review indicates your father returned it rather quickly. This does not make sense. 2. It's possible that significant swings of the arms, like with extensive yardwork, could trigger the fall detection. Over time, the watch learns the wearer's movements to very much limit these. In addition, as you indicated in your review, the fall sensitivity can be adjusted remotely by our Customer Success Team. That is a feature that only exists with The Kanega Watch. We recommend reducing the sensitivity in stages, to see where the best level is for each wearer. It's possible we could have reduced it further for your father. We are sorry we did not have the opportunity to do so. 3. A very small percentage of our wearers' lose any of the four custom rechargeable batteries that come with the watch. Two batteries snap into the watch and it makes a clear clicking sound (the other two batteries stay in the charger until needing to be swapped out). We really wish your father had a better experience with his Kanega Watch. Most importantly, we hope you find a system that he will wear regularly and provide him and your family with the peace of mind you all deserve.

Oct. 1st, 2022

check_circle

Verified Customer

star star star star star

Kathie McLaughlin

This device identifies situations in which I may need medical help . I do not initiate the call for help. The watch "knows."

8 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sandy Sears

Shipping issues. I asked for no signature required for delivery. The watch was sent signature required therefore it was not delivered. I called and tried to talk to customer service. The agent hung up on me then would not answer. The following day I called repeatedly. They finally sent a 2nd watch. We received continuous fall alerts. Cancelled service after being told it takes 6 months for monitoring to learn habits and realize there was no emergency. After canceling I re eived a partial refund even though I was within 30 days. Had to call and get it straightened out.

8 months ago

Reply from UnaliWear

As we told you previously, we were really sorry for the shipping issues. All our watches are sent with signature required, for liability protection purposes. You did request to receive it with no signature and that was not handled properly by our team. And then FedEx kept bouncing the package back and forth between depots near you. As you recall, we ended up paying for 2-day FedEx to send you an entirely new watch (and working with FedEx to get the original watch back to us). We discussed with you both that the watch's voice and fall alert systems can be reduced in sensitivity to alleviate too many false alert. We also told you that as the wearer continues to wear the watch, it learns the wearers movements thereby reducing false alerts even more (this takes place over a month, not 6 months). This was a complicated return with multiple watches and we are glad you received the full refund you deserved. Thank you for trying the Kanega Watch and we hope you find a system that meets your needs and provides you with the peace of mind you deserve. All the best and stay well and safe.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

Gladys T. McGarey Scottsdale, AZ

I have been wearing a kenaga watch for 6 months now. on the negative side, so far the watch has not successfully registered a fall. on the positive side, the company has been trying to resolve all issues as they arise.

8 months ago

check_circle

Verified Customer

star star star star_border star_border

George Torrez Genoa City, WI

The concept and function of the watch is great, service is great, however the watch band is needing work. I have had one replacement so far and lost three batteries since then at $36 ea. The plastic to me does not hold up.

8 months ago

Reply from UnaliWear

Thank you for your review. The batteries are custom made and we do charge for lost batteries (some also order extra batteries). For batteries that lose their recharge ability after approx. 18 months, there is no charge for replacement, as that is part of our all-in service. We respect your opinion regarding the band, but please note that the vast majority of our wearers get a single watch and keep it for years. We always look to make improvements, but need to be careful that changes to the watch design do not negatively effect all those that are happy with the current offering. All the best and stay well and safe.

Jul. 7th, 2022

check_circle

Verified Customer

star star star star star

Rose Narvaez Kailua, HI

UnaliWear's staff is very responsive and helpful when Mom has had issues with her Kanega watch. They have been patient and quick to send another watch when needed.

9 months ago

check_circle

Verified Customer

star star star star star

SHIRLEY SANDERS Bogart, GA

It is in watch form rather than a necklace type. It works giving a fall alert if a fall occurs. Customer service is responsive, easy to work with. Kanega works.

9 months ago

check_circle

Verified Customer

star star star star star

Claire J. Statz Prairie Du Sac, WI

It monitors me wherever I am. Easy to understand, will give you an option to either talk to it or use the crown button to cancel, as it is very sensitive to some movements.

9 months ago

Reply from UnaliWear

Thank you for your kind words and 5-star review. Note we are the only medical alert system available where the Fall Detection sensitivity can be customized for the wearer. If you are finding it too sensitive, please contact our Customer Success Team who can reduce this remotely, if that is something you would like to do. All the best and stay well and safe.

Jun. 17th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Katherine Ann Nagel Snellville, GA

Have had to have the watch replaced 2 times and the 3rd watch is falling apart. This is all within one year. The at least 2 of the batteries split apart with 7 months and then another cracked and would shortly fail. I had to replace batteries 2 or 3 times a day which is crazy. I also decided I did not want to pay $60.00 per month for monitoring. If the watch had tracked steps or any other health function I may have get it. It just wasn't worth the trouble for me to keep it.

9 months ago

Reply from UnaliWear

Sorry for your experience, Kathy, and to lose you as a Kanega Watch wearer. We have many wearers who have had their Kanega Watch for a number of years with no issues, no breakages of any kind. 2-3% of our wearers do have issues - mainly due to forcing the batteries into and out of their carriers; which can cause breakages over time. As you likely discovered, we have a pretty generous replacement policy when this occurs. We hope you find an alternative system that keeps you well and safe.

Jun. 17th, 2022

star star star star star_border

Tricia Baughman Phoenix, AZ

I have severe migraine neck issues which prevent me from wearing a typical fall detection device around my neck so, the Kanega watch is my best solution. It does tend to be over-reactive to supposed verbal requests for help among other things; however, the comfort of being able to be in 24/7 contact with their customer support system more than makes up for it. Also, while they tell you that the batteries will last 24-36 hours, in my experience over the past year plus… that is definitely a stretch! It would be nice if batteries lasted longer AND if there was some way to charge it in your car instead of only being able to charge it in an electrical outlet.

9 months ago

Reply from UnaliWear

We are happy that the Kanega Watch gives you a medical alert option that works for you given your neck issues. Regarding the over-reaction to voice activation, please contact our customer success team if you'd like us to reduce the sensitivity of your voice activation, which would alleviate that issue. In addition, the batteries are designed to last 24-36 hours on a full charge - the lower number is for those that are mostly out of the house on cellular all day and the higher number is for those that are mostly at home on WiFi (which drains the batteries more slowly). If you are finding that is not your experience, please contact our customer success team for troubleshooting and assistance. All the best and stay well and safe.

Jun. 29th, 2022

star star star star star

Mary DeJong Delray Beach, FL

I love my watch. Previously I had a different medical alert company which entailed a base station, a pendant which was awkward to wear at night and never wore it during the day, and a unit to carry if I fell or got lost. I hated the whole experience. Now I have all that by just wearing my watch. I definitely recommend this to anyone wanting a medical alert system.

9 months ago

star star star star star_border

Jerry Robinson San Francisco, CA

I really like some of the features, such as waterproof, easy battery changes, and live phone calls. I do find some of the features are not so easy to use, although the manual is certainly helpful. The fall detection is probably very good, but as expected I am getting many false detections, one resulting in the appearance of the Fire Dept. I seem to have had a number of difficulties using the product, that has included having to return the watch for a replacement a couple of times. Recently, the plastic, or whatever material, that attached the watch face to the band simply broke. A new watch was promptly received. I have had to return the watch for a replacement a couple of times

10 months ago

Reply from UnaliWear

Thank you for review and allowing us to continue to keep you safe; within seconds of a emergency response agent 24/7 through your Kanega Watch. Yes, a small percentage of our wearers can find the battery changing a bit challenging and, forcing the batteries into and/or pulling them out can cause immediate breakage of the band or small fractures that can cause unexpected breakage over time. I would encourage you to contact our customer success team to review the process of changing these spring loaded batteries again so this is no longer an issue for you going forward. Regarding the Fall Detection, we can reduce the sensitivity of your Fall Detection so those alerts are not as bothersome for you. All Fall Detection is predictive, but we are the only company in the world that offers a medical alert device in which the Fall Detection sensitivity can be customized. We hope you take advantage of this unique feature to ensure you get the most out of your Kanega Watch experience. All the best and stay well and safe.

May. 31st, 2022

star star star star star

Martha Saint Charles, IL

I had early problems with my first watch. It did not show any settings other than the date, and I could never tell how much charge it had. It was replaced with one that ran perfectly, but had a plastic body that broke. When I called, I was told the material for the body had been changed to prevent the cracking and breaking. That watch was replaced and I have had no problems with the 3rd watch. The only other issue I've had is that it occasionally announces I've fallen, even when I'm sitting still. I've been able to push the stem to override that so far. Lori has been very helpful with all these issues.

2 months ago

Reply from UnaliWear

Thank you for your review. Yes, we were having issues with a very small percentage of our wearers repeatedly breaking the battery carriers. As you noted, we replaced your watches for free, as part of our service; and we have found a new plastic blend that has solved this issue for wearers that were experiencing these breakages. We hope you have a wonderful experience with your Kanega Watch going forward. Also, as a reminder, we can reduce the sensitivity of your fall detection remotely if you request that from our Customer Success Team - Lori or anyone of our other awesome team members. All the best and stay well and safe.

Feb. 2nd, 2023

check_circle

Verified Customer

star star star star star

Jim Gozon Pompano Beach, FL

I ended up with a watch that stopped working properly. A non-cost exchange of watches was made.

4 months ago

check_circle

Verified Customer

star star star star star_border

Adele E. Zimmermann Embudo, NM

Rugged. Responsive. Some false fall detections. Option to reduce sensitivety. Not completely waterproof, some water

4 months ago

Reply from UnaliWear

Thank you for your thoughtful review. You can wear it in the shower but we do not recommend submerging it in the bath or a pool. All the best and stay well and safe.

Nov. 18th, 2022

check_circle

Verified Customer

star star star star star

marie h owen Coolidge, AZ

when I have a question, I either receive a call back or an email, answering my questions.

4 months ago

check_circle

Verified Customer

star star star star star

Donna Artis Mebane, NC

Great customer service and a great product. I can't say enough good things about this watch.

5 months ago

star star star star_border star_border

Linda Bindrim Ashland, NH

I sent back three watches, they all had a problem. I fell and did not show up. One time I was in the shower and didn’t even show it was on. I couldn’t depend on the watch in case I fell.

3 months ago

Reply from UnaliWear

We are so sorry for your experience. We really wish we had served you better, obviously. We are providing you, of course, with a full refund and wish you all the best in finding a system that works for you and gives you the peace of mind you deserve. Your experience with our company has been highly unusual, in terms of returning a watch due to faultiness. If, in the future, if you wanted to give us another chance, we would love to have you return as a Kanega Watch wearer. For now, all the best and stay well and safe. One note - regarding the watch having a black screen in the shower, the watch face is black unless you do one of five things to light it up: 1. Trigger the fall detection 2. Trigger the voice activation 3. Ask the watch for help, the time and/or the date 4. Push the crown button 5. Turn the watch to your face (the haptics of that movement of lifting your wrist and turning to your face cause the watch to light up)

Dec. 29th, 2022

star star star star star_border

Barbara Davis Mesquite, TX

It does give me comfort that if I fall a family will be notified. I had a little trouble getting use to It thinking I had fallen, but I am doing better.

3 months ago

Reply from UnaliWear

Thank you for your review. Please note our Customer Success Team is here to help you ensure you have no trouble with the fall detection on your watch. The sensitivity can be adjusted remotely, so please contact us if that is something you would like to test out on your watch. All the best and stay well and safe.

Dec. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Helen hopkins Sea Girt, NJ

Tonight I drove a mile from home to the boardwalk and unknown to me (no sound or beep) the watch went off calling my 3 contacts and local police to my home. Adjustment was made to desentize it two wks ago but evidently it didn't work.

6 months ago

Reply from UnaliWear

We are really sorry for your experience. We don't understand how an alert could be sent to the monitoring center without the watch speaking to you and providing other warnings, as designed. In addition, the monitoring center would have sought to speak to you through your watch ("UnaliWear Emergency Response, how can we help you?") and, upon not being able to speak to you, trying your primary phone number prior to reaching out to your emergency contacts. Our Customer Success Team will reach out to you today to determine any specific issues with your watch. We can also lower the sensitivity further, at your request.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star_border

Amy Johnson

Great product. Band could be improved. A little rough for fragile skin and clasp sometimes comes loose and can fall off.

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Joanne Sanda

This is the third watch in less than a year. Things break off and batteries explode. In addition the watch keeps indicating a fall when there isn't one.

8 months ago

Reply from UnaliWear

We are really sorry for your inconsistent experience with our offerings so far. Your experience is not normal and we hope your most recent replacement watch will provide you with the ongoing peace of mind you deserve. Regarding your watch's Fall Detection sensitivity, our Customer Success Team will reach out to get that reduced. All the best and stay well and safe.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

S Marrino Millbury, MA

The Kanega watch does everything as advertised, which is more than any other product I found on the market.

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Alice Clawson San Diego, CA

The watch's operations are great. The plastic case for the watch and batteries cracks. I have already had one battery replacement due to cracking and not charging .

8 months ago

Reply from UnaliWear

Thank you for your review. We don't know why your battery cracked and would not charge, but we did promptly ship you a free replacement. We hope this is the last issue you experience with your Kanega Watch but please call our Customer Success Team with any other questions or concerns. All the best and stay well and safe.

Jul. 7th, 2022

check_circle

Verified Customer

star star star star star

Anthony Reese San Diego, CA

Having this technology available is a great relief for myself and provides my family a sense of comfort that I am protected for a major mishap.

9 months ago

check_circle

Verified Customer

star star star star_border star_border

Toby Lopresti Culver City, CA

It thinks it detects a call often if there is a percussive movement (that's ok , I've gotten used to it) but the times I've slipped but caught myself and once when I actually fell it didn't detect anything.

9 months ago

Reply from UnaliWear

Thank you for the thoughtful comments. Our Customer Success Team is reaching out to you regarding potential adjustments to your watch's Fall Detection sensitivity. In addition, we want to record the date and time of the fall the watch did not catch. We can actually look into your watch logs to see what the watch detected when you fell. We also use that fall data to improve the accuracy of our fall detection for all wearers, which no other provider does. All the best and stay well and safe.

Jun. 20th, 2022

star star star_border star_border star_border

Laura L

This watch is great in theory but horrible in practice. My father has had it for years, and there are constant issues from dying batteries in a matter of months to bands snapping. Yes the company offers replacements, but we have some issue almost every few months. Further, it detects falls when he's not moving at all and has failed to detect actual falls. Not giving me any peace of mind. Dad just went to check the time, and the watch is glitching yet again, the screen flickering rapidly. This company needs to hone the product they're offering, and for the price of the service, should compensate those that have stuck with them.

6 months ago

Reply from UnaliWear

Really sorry for you and your Dad's experience. If you call our Customer Success Team, they can reduce the sensitivity of the Fall Detection remotely. In addition, note that the watch is both Fall and Voice activated. If the watch is activating when he is not moving, it is likely due to Voice Activation and not Fall Detection. Again, that can be remedied through our Customer Success Team. Finally, the band breaks when the batteries are regularly installed and removed improperly. If you contact our Customer Success Team for the sensitivity adjustments, they can provide solutions to the band breaking (about 2% of our wearers have this issue). We hope to keep you and your Dad as part of our Community but understand this experience is not what you expected and wish it were better for you and your entire family.

Sep. 7th, 2022

star star star star star_border

Robert Ledogar New York, NY

The Kanega watch is the best in all categories except one, durability. I found its construction to be very fragile. The watch broke on me twice and in the end I returned it. Subsequently I got an Apple watch but that lacks the key safety features that the Kanega has. I wish that the Kanega were more robust.

7 months ago

Reply from UnaliWear

Thank you for your compliment. We are really sorry to lose you as a wearer in our growing community. You are one of about 2% of our community that has experienced repeated breaks of their Kanega Watch's battery carriers. Alternatively, we have many wearers who have had the same Kanega Watch for 3+ years with no breakage issues. We hope to have an option to serve you better in the near future and will proactively reach out when that is available. All the best and stay well and safe.

Aug. 12th, 2022

star star star star star

Anne Kerbyson Los Gatos, CA

I am very satisfied with my UnaliWear watch! It is easy to use, convenient to wear, and keeps very good track of my activities, i.e. "detects falls" "take meds" "??? and if no answers warns that the operator will be called. Etc. etc.

9 months ago

star star star star_border star_border

Linda McAllister The Villages, FL

At first I was really impressed with the idea of the watch being convenient to wear and detect falls as well other actions. As time went on the device would "detect a fall" where there was there was not even a stumble. The worst part was the voice saying "a fall has been detected in public. The device would go off with raising of my arm, constant movement, or activity such as throwing a ball. I received frequent "I thought you asked for Help" voice. Several "adjustments" were supposedly made to no avail. It was embarrassing and a nuisance. I never fell so don't know if it would detect an actual fall. The battery prongs would recede into the battery making them unusable. They were replaced but that took time with the watch being useless. Watch bar band holder broke. I finally has enough and cancelled service June 6, 2022 and returned the watch June 7 which was delivered June 9. I finally received my refund August 2, 2022. I definitely have not recommended this device for the safety.

10 months ago Edited August 11, 2022

Reply from UnaliWear

Very sorry you feel this way about your Kanega Watch. Note, you are not locked into a contract and can return the watch and related equipment anytime for a prompt prorated refund. The Voice Activation and Fall Detection sensitivities can be adjusted, and would encourage you to work with our customer success team to match those sensitivities to your needs (they can also turn off the Voice Activation on your Kanega Watch entirely, if that is your preference). Yes, a small percentage of our wearers can find the battery changing a bit challenging and, forcing the batteries into and/or pulling them out can cause immediate breakage of the band or small fractures that can cause unexpected breakage over time. Please contact our customer success team to review the process of changing these spring loaded batteries again so this is no longer an issue for you going forward. All the best and stay well and safe.

May. 31st, 2022

star star star star star_border

Denny Baker Glen Burnie, MD

I like te fact that tyhe knwga watch is designed to address the 2 major areas of risk of falling. The ability to hide that one is wearing such a device , whji;le not a concern for mis also well done. And I tloime thatgthe company backs up their committm,ent by readily providing replacements if the hardware should fail. I remail fully committed to Unaliwear and the kanega watch

10 months ago

Reply from UnaliWear

Thank you so much for your kind words. We are a mission based company so knowing we are providing you and our many other wearers with this kind of peace of mind is what drives us everyday to make the Kanega Watch experience better and better for our growing community. All the best and stay well and safe.

May. 31st, 2022

check_circle

Verified Customer

star star star star star_border

Claudette Rice Sutton, MA

It's easy to wear and batteries are easy to change and charge.

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Ed Levy Silver Spring, MD

Calls service center when I don't intend it to. Batteries don't hold charge all day. Difficult to understand voice connection.

4 months ago

Reply from UnaliWear

We have alerted our Customer Success Team to your review. They will reach out to you to help improve your experience, including increasing volume on your watch's speaker and adjusting the sensitivity of your watch's fall detection and/or voice activation to meet your needs. They can also check your battery performance. It is possible that you are experiencing low battery performance for several reasons and we are happy to troubleshoot. If the batteries are actually not holding a full day's charge, we will replace them for free. That is part of your plan with us. All the best and stay well and safe.

Nov. 18th, 2022

check_circle

Verified Customer

star star star star star

Charlotte Joynes Dunedin, FL

Great customer service. I feel safe now that I have it. It works!

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Henry Martens Lafayette, MN

Remembering Fred Astaire is hard. Watch batteries are hard to change for diabetics with numbness in finger tips.

5 months ago

Reply from UnaliWear

Thank you for your review. "Fred Astaire" is our wake word for the watch's voice activation functionality (eg: "Fred Astaire, Get Help"), just like Apple has Siri and Amazon has Alexa. Just to clarify, you don't need to use your voice to get help via the watch's built-in Automatic Fall Detection or by pushing the discrete crown button of the watch. Regarding the batteries, with very numb fingers, we can understand this may be difficult for you. We are sorry. Our rechargeable battery system, as you know, ensures you never have to remove the Kanega Watch to charge - just swap out the batteries - a unique benefit. For the vast majority of our wearers, including our oldest at 105, it is an extremely easy process. We are sorry it is not so easy for you. If we can be of any further help with your Kanega Watch, please call us at 888-343-1513 and press option 1. All the best and stay well and safe.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Rich Miller West Grove, PA

Comparing all the personal alarm systems the UNALIWEAR had all the best features at a great price.

6 months ago

check_circle

Verified Customer

star star star star star

Claire Siegel Patchogue, NY

because it is easy to reach them and they are always available immediately on my wrist .

7 months ago

check_circle

Verified Customer

star star star star_border star_border

Roberta San Leandro, CA

It still startles me when it thinks I need help. The band is made of metal and it has caused my skin to bleed even though it is not tight.

7 months ago

Reply from UnaliWear

Note that both the voice activation and fall detection sensitivity can be adjusted remotely by our Customer Success Team. You may want to consider that to relieve you of this issue. The band is made of a mesh stainless steel, which most people love. We may be able to provide you with an alternative band option. Simply contact our Customer Success Team at 888-343-1513 and press option 1 for assistance. All the best and stay well and safe.

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star_border

Lois J Bjelke

The watch is a bit clunky, needs to be waterproof for swimming. Great customer service when my watch broke.

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Ellen Mihok

The ear comes on too often foe no reason. The watch still says I've called for help too often even though the sensitivity has been adjusted.

8 months ago

Reply from UnaliWear

Note that we are very conservative regarding the lowering of both Fall Detection and Voice sensitivity -as we don't want to lower it beyond what makes each wearer comfortable - so they have the most protection possible. Our Customer Success Team will reach out to you to lower the Voice Activation further, which is currently triggering the ear icon. All the best and stay well and safe.

Jul. 19th, 2022