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• Packages

Packages

Personal Emergency Response Systems are only one small part of the services which are offered by Home Helpers, a franchised company offering their services in-home to seniors across the country. All packages are custom designed to each person's needs. This planning is accomplished during an in-home consultation and company representatives will not give information over the phone.   Having medical monitoring come as part of a package allows bundles to be created and families to have the best options available for their needs.

• Customer Support
• Consultations
• Transparency

Customer Support

Trying to get even the most basic information to determine if the company is a good fit before an in-home consultation is very difficult, even impossible.

Consultations

When calling the toll-free number, callers' contact information is captured and then the agent refers the caller to a local office to set up an in-home consultation. Upon leaving contact information with the main call center, reviewers waited for over two days without receiving contact from the local offices which they were referred to. At that point, they called the offices directly and in every case, received a voice mail message. Messages were left, and no one form the three offices contacted called back within three business days. Having an in-home consultation can be a rather high-pressure purchase and for those customers wanting to set up assistance for their aging parents, this arrangement is difficult to coordinate.

Transparency

Company representatives at the toll-free number do not give information about the company, product, pricing or features. This may be company policy or these agents are nothing more than an answering service for the company to route callers' information. Either way, this is very off-putting coupled with a bare-bones website without information.

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