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Bay Alarm Medical

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4.6

Overall Score

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Robert Baker West Chester, PA

My Mother-in-law who is 90 uses the service and says it is very friendly and efficient. The response time is very quick and informative. Great job!

5 years ago

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Bob DeRoos Beaverton, OR

Our electricity went out the other day and Bay Alarm called US to see if WE were ok! WOW! are we impressed. Thanks Bay Alarm!

5 years ago

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Debra richardson Harrison, AR

I have been so very pleased with your service. Got it for my mom & dad & they feel better having it on just in case. Thanks so much.

5 years ago

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Jeanette Ebersole Shippensburg, PA

I have never actually needed your service, but hit the alarm button by mistake several times. Your representatives were very understanding and kind.

5 years ago

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Jennifer Kurzer

Very prompt and courteous responses. The dispatchers are always great at assessing the situation and sending the appropriate help.

5 years ago

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Kelly

Our experience so far has been great! It was easy to set up and it's helped my father-in-law a number of times already. Thank you so much!! Kelly

5 years ago

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Olivia Taylor Bronx, NY

Customer service is always professional and helpful when I do my monthly testing. I would recommend Bay Medical to my friends.

5 years ago

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Pauline Bergeris La Plata, MD

I have Lucky and I have had no incidents to have used them. I have peace of mind that I am covered, and so do my children & grandchildren

5 years ago

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Richard Clark

I have used this service for over 6 months and have found it to be very reliable and their response time has been excellent

5 years ago

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Herb richards Sarver, PA

We had a good relationship with Bay Alarm and have not had any problems before or after Still going strong. HERB

5 years ago

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Betty

I rarely need to call Bay Alarm but, when I do, their customer service reps are the best--informative, patient, and friendly.

5 years ago

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Cathy DuPont

I agree with all that Bonnie Palamara said about billing and cancelling. I called the day Bay debited my account pretty sure that my electric would be down during Hurricane Matthew. Yes, it hit and my house was flooded and the electric was off for a week. And no, they would not credit my account a penny. Everyone I spoke to during the six months I had the service was very cordial and pleasant. The billing department, not so much. No refunds, no matter what. They care when they're billing but cancel, no one at Bay Alarm cares at all.

6 years ago

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Bonnie Palamara Bellefontaine, OH

This company is fine as long as you don't ever plan on cancelling. Read the fine print! Your service automatically renews, without any reminder, and if you cancel and return the equipment, they do NOT give refunds! NONE! So if you sign up for yearly payments, and Mom passes away 2 days after the renewal date, guess what... you will be paying for the next year!

6 years ago

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Mollie Kavanagh Pomona, CA

This company shouldn't be in business. They are unethical and their equipment is cheap and erratic. They changed my billing from monthly to quarterly and then when I wanted out they kept all of the money left in the quarter which was two months. Used wrong call list to inform others of my fall. Fire trucks came to my house to search for me when I was out doing errands. etc. etc.etc. I see that I have already filled out this survey but things got even worse.

6 years ago

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Brian Thelen Ann Arbor, MI

Called in to Nikki in customer service, and was told that since it was 3 days past the 30 day period, there was nothing they could do in terms of returning my money. In these days of Covid, to take that hard nose of policy is crazy.

1 year ago

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Stephanie

The service was fine but when we went to cancel, they gave us the hard sell, called my dad to bug him, then emailed me and asked me if they could call me - after I already called and spoke with someone about canceling. Let people cancel when they no longer need the service. Really annoying.

5 years ago

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Richard Kozasa Whittier, CA

Thank goodness, I have not had to use your services. My cleaning lady accidently pushed the button and the response wash immedate.

5 years ago

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Wendy B. Coatesville, PA

Rapid response, everyone really on the ball. It makes us feel a little better knowing the service works as advertised.

5 years ago

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Jim Menchinger Traverse City, MI

No concerns, fortunately we have not had to use it. It is nice to have it in place. Donna & Jim Menchinger

5 years ago

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Mary K Perrine Sophia, WV

I'm still waiting for my $45.00 credit for my lock box that was never used. I still think that we should have been refunded the 9 months that were paid for. Daisy is on Social Security and doesn't have the money to throw away.

5 years ago

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Grace Nelson Spokane, WA

I feel comfortable wearing my Bay Alarm device and it gives me a sense of security when I' m in my home/garage/yard.

5 years ago

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Mollie Kavanagh Whittier, CA

Did not respond when needed. I laid on the pavement for an hour before a friend just dropped in, 75 unabstructed direction yo unit. . Company said it is a house unit only, not for outside. Company not easy to work with.

6 years ago

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Wanda Aguirre

Always there when needed. Comforting to me to know I can be contacted, if my Mom (93) needs help.

5 years ago

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Dianna Herron-Watson Decatur, GA

Your system is awesome. We've never had any issue. Now I just need to keep mom wearing it!

5 years ago

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Eleanore Puz

Great company Fast response Well worth the money for peace of mind for our family

5 years ago

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Michelle Johnson Spokane, WA

Always a pleasure to deal with the company. Always polite and deliver what they say they will do.

5 years ago

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BRENDA WHEELER

I AM VERY PLEASED WHEN I NEED TO CALL - VERY FRIENDLY AND ANSWERS WHATEVER CONCERN I MAY HAVE

5 years ago

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Gloria Stearns

People were friendly and helpful.Gave us all the important information we needed to know.

5 years ago

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William Raymond Myers New Smyrna Beach, FL

I have not had to use the system for an emergency, but each time I test it the response is quick and thorough.

5 years ago

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Very friendly and very knowledgeable. Questions always answered, never left hanging.

Very friendly and very knowledgeable. Questions always answered, never left hanging.

5 years ago

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Willa Seder Pauls Valley, OK

I have not had to use this in an emergency but have mistakingly hit it and have immediately gotten response.

5 years ago

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reynaldo juarez New Braunfels, TX

easy to review ratings. easy order and set up CS has been knowledgeable and courteous.

5 years ago

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Tamera

I needed to know why my moms bill was higher than the last one. They explained why and the problem was solved.

5 years ago

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Robert MacLeod Pepperell, MA

It has been a life saver. The improvement in my sleep quality has made me relax knowing I have this at my bedside.

5 years ago

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Bonnie Young

Customer Service is top notch at Bay Medical Alarm. They are very patience, caring and refreshing.

5 years ago

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Seth Scott Peekskill, NY

Responsive and professional. Helped me move my device for my mom and test multiple times. Great company!

5 years ago

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Barbara Rush Early New Bern, NC

AWFUL experience. Paid for equipment; arrived damaged; returned; did not get a refund; continue being billed for $200 equipment damage fee. CS is of NO help. Go elsewhere.

5 years ago

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Phil Winter Ballwin, MO

We have bought the service for our mother. Apparently it needs a reset occasionally and confuses our mom.

5 years ago

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Deborah Taylor Orlando, FL

I am so grateful for Bay Medical and the peace of mind it has given our family.

5 years ago

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Carleen Foster Pinconning, MI

Bay Medical always responds promtly to an alarm being pressed.

5 years ago

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Jacquelyn Johnson

C S understanding 2 times when alarm sounded. Very concerned about my safety.

5 years ago

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M. Buffington

All services that Bay Medical offers are all very good. Efficient and timely,

5 years ago

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Georgia Townsend Saint Louis, MO

I feel more at peace when I'm outside doing yard work now. Help is only a button away!

5 years ago

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Chris Davis

Great work! All was as it should be. Very fast response and very curtious.

5 years ago

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y walters Versailles, OH

I'm very satisfied with my alarm. Thankfully I haven't needed to use it.

5 years ago

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Nida

Good company. Have not used yet. Hope to not have to

5 years ago

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H. Stanley Levin

alarm went off by itself , techs had no idea why. response was great .

5 years ago

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PEARL DELCORIO

VERY PROMPT IN ANSWERING ALARM. ALWAYS VERY POLIRTE

5 years ago

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Patricia Moran Bridgewater, NJ

Makes me feel comfortable knowing my parents have this .

5 years ago

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Harry Nicholos (Personal) Raleigh, NC

Called during a power outage to check on my mother-in-law! Excellent!

5 years ago