Name: HelloFresh
Rating: 4.0

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D G Mercer Island, WA

I signed up for H. F. and once I saw the selections (way too many calories) I cancelled the subscription on the same day. I called Customer Service, asked them to cancel and I received a refund for my purchase. Next month they charged my account and when I called they said it was too late and the order was on it’s way. They did give me a 50% refund, but I had cancelled the service and should not have been charged anything.

3 years ago

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Darbles32 Managua, MN

Hellofresh was a cute little meal service for a little while. It got a little to expensive for us so we stopped but all the food was great and fun to make

4 years ago

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Monique

I joined hello fresh tonight it took my money off me would not let me pick a menu and the one it decided to so me I wouldn't be able to eat so I tried to change it it then wanted to charge me and over £5 to change it tried to get in contact with customer service with no luck after trying 4 times in the end I cancelled my account I've asked for the refund but still haven't heard anything back from anyone never been so disappointed what a waste of money

4 years ago

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Sabrina Novarra Rochester, WA

I have been receiving Hello Fresh for over 3 years and loved it initally. In the past 3 months, and might I add I order weekly 3 meals I have only had one week that had all the correct ingredients as well as recipes. Do yourself a favor and go to Home Chef, or Sun Basket. So sad to see a good company go down hill so fast. Good Bye Hello Fresh you will not be missed. Also I didn't even want to give it one star LOL

4 years ago

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Cindy Crooker North Highlands, CA

My sis gave me a gift card that was impossible to redeem. They sent me directions which I followed and in the end they only deducted $53.85 but not the $60 which was the amount of the gift card and they wanted me to pay. I tried redeeming this gift card at least 8 times and all it did was totally frustrate me. Be prepared when you order online. I never was able to redeem the gift card.

5 years ago

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Amy Heil Easton, PA

Ordered my first "free bpx" got charged anyway, they would not refund my card, said they would refund my subscription for later orders. First box came full of ground beef blood, package was open and all of the items submerged in blood. Called them and they do not send out replacements. Threw entire box away. They said again they could give me a small credit on account toward next delivery. Never happened!

5 years ago

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JUSTIN COX San Diego, CA

Decided to try out HelloFresh, Delivery was slated to arrive on Sunday 31Mar19, Did not arrive, contacted HelloFresh and they told me it should arrive on 01Apr19, fine. Get home from work on 01Apr and no delivery contact HelloFresh, and they want to offer me a credit, and argue with me about a refund, when I tell them I have no intention of using a service that couldn't even deliver the first order.

5 years ago

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Wendy Baum Oviedo, FL

Fraudulent web site. You are required to enter financial information in order to view any of their meal offerings. I started to enter my credit card information, but then realized I would not have time to unsubscribe from the auto-delivery. I left the web page and never confirmed a subscription. They signed me up anyway. No email was ever sent notifying me that I was now signed up for their service. I realized only after my bank account was charged that I had been enrolled. When I called their customer service they refused to refund the order that was already in transit.

5 years ago

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Jodi Freedman Gilbert, AZ

Our family enjoys Hello Fresh. We had a few problems with our order but the company gave us our money back. After awhile, the menus seem to lack variety.

5 years ago

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Hans San Jose, CA

Hello Fresh is my personal favorite meal subscription service. They have a nice variety of meals, from proteins to veggies to spices.

5 years ago

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Savannah Prock Collinsville, OK

Great food and enjoyed it, all until I moved. The app shipped to wrong new address (even if I had proof of address change). Card was charged and paid. Several calls to customer service and was hung up on or never answered. Finally got ahold of someone and they informed me there was nothing they can do and don’t refund money. I canceled my subscription right away. The food is great, until you have to do something outside the norm.

5 years ago

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Alicia Holman Gilbert, AZ

The portions are way too small for the average person and/or family. While I think the recipes are good, but there isn't a huge variety. I wish there was an option for a larger family or kids that need more food.

5 years ago

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Brenda Larsen Westbrook, MN

Hello fresh is great! The meals are flavorful and filling. I have had squashed produce once out of many boxes. I would, and have recommended it to everyone!

6 years ago

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Isabelle Lajoie Wilmington, DE

I wish I could pick only one or even two meals a week instead of skipping a week. I don’t eat red meat or pork so it really limits my weekly choices.

6 years ago

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Rita Farmingdale, NY

My issue is that I had asked for it to be delivered in front of my house which was an option. And it was left in the middle of my lawn and my box was dented. I canceled my subscription for further boxes. No one was home and anyone could have taken it off my lawn.

6 years ago

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Kay Nashville, TN

I enjoyed Hellofresh until I had to deal with their customer service. They conveniently had “technical issues” when it came to skipping weeks, but no issues charging me. I was so fed up with having to straighten it out and waste food that I canceled altogether. They charged me AGAIN. Now I’m still trying to get them to remove the charge. I will be switching to another meal service that doesn’t make me feel like they’re scamming me.

6 years ago

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Tracy LeVeaux Denver, CO

The meals are a bit more “fancy” than I’m used to, but they tasted pretty good. I remember the prep time to be longer than I had expected. It took too long to make the meals. The service was also fairly expensive.

6 years ago

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Lindsey American Fork, UT

It's a good service if you are super busy. The problem with these meal plans is the foods claim to be healthy, but are PACKED with sodium. Know the nutrition facts before you buy!

6 years ago

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Ashley Matesic Aliquippa, PA

Hello fresh is a bunch of thieves... Refused to return money for a transaction that was unauthorized, even when it was found an hour after it posted then claimed they couldnt find it.... They did this twice in 2 days.... I got the first refunded... then the next day they charged me again... They stole my kids christmas money..... And im rightfully pissed.... They have been heehawing all week about if the charge existed even when the fraking food showed up to my door.... Then since the obviously wouldnt take it back, we made one of the recipes and i got freaking food poisoning!!!!

6 years ago

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Nathan Vermillion, SD

I am extremely satisfied with the service! The food is always fresh, it arrives on time, and every meal so far has been delicious.

6 years ago

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Ashley Teria

The packaging of HelloFresh is by far better than their competitor Blue Apron. They make prep work for meals easy and I am very pleased.

6 years ago

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Nashali Vescovacci Gainesville, FL

HelloFresh has its good and bad parts. First off, it is a bit pricey for the quality. It also has some meals that are very tasty and some that are very bland. The food is mostly healthy and is nicely packaged, which is helpful too.

2 years ago

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Omara Obas Tallahassee, FL

the meal plans are very expensive for me but I loved the recipes and the fact that they always arrived on time. the food portions are kinda weird though. The rice portion I received was very little but I got a big thing of onions.

2 years ago

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Sydney Charleston South Jordan, UT

I just signed up for Hello Fresh and I LOVE it! I'm finally cooking at home most nights instead of paying to go out for unhealthy prepared meals! I recommend it for sure!

2 years ago

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Gabe Burton Riverton, UT

After four weeks of using Hello Fresh and I canceled my account. The first week the food came warm and ice was fully melted at 9 p.m. I was able to bend the carrots completely over and they didn't break. Complained in a response to an email they sent since I couldn't find any contact info. No response, but the delivery came earlier thereafter and wasn't thawed anymore. Each week I had some vegetable concern and after two weeks of emailing with no response, I gave up.

2 years ago

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Beth Knight Nakhon Sawan, 60

I’ve been using HelloFresh to make meals for about a month and have loved my experience so far. The meals are very easy to make and are healthy and delicious!

2 years ago

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Bessie B Gilbert, AZ

We tried out 3 meals with HelloFresh. The food was good but expensive and preparation was a lot of work. Overall it wasn't worth the price for us and it wasn't a timesaver. We are elderly and we didn't find the service helpful.

3 years ago

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Trinka Ashby Beaverton, OR

I've had very positive experiences with HelloFresh! The meals we've tried are both delicious and nutritious and having all the fresh ingredients delivered right to my door is the best!

3 years ago

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Allyson Miriani Springfield, MO

I believe HelloFresh is a great idea but I have had some issues with their services and have not always received everything I ordered. They do have great customer service and I have been able to get these issues resolved.

3 years ago

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Johnson Smithfield, UT

I tired Hello Fresh for the first time and I love the thinking it takes out of cooking. No more what should I make for dinner and then scrambling to get to the grocery store.

3 years ago

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Karen Torino Tallahassee, FL

I like some of the recipes that HelloFresh has but it can get expensive buying from just HelloFresh. However, they are very friendly and are willing to help you id you need it.

4 years ago

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Karen Torino Tallahassee, FL

I like some of the recipes that hello fresh has to offer, but I do not think their prices are worth it. I did feel good about my body when I ordered from hello fresh, but to get through a whole week with their food only can get pretty expensive.

4 years ago

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Amalia AMLU5848 Arvada, CO

HelloFresh delivers delicious recipes, but it is overpriced. If you are new to cooking and can afford this service, I would try it out, but it is much more costly than purchasing ingredients for similar recipes at the grocery store. I also do not recommend this service for households greater than 2 people.

4 years ago

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Rathan Kumar Trabuco Canyon, CA

Used Hello Fresh for their starter plans. Great and easy way to get dinners set up for a couple of people. Ended up splitting a subscription with my roomate.

4 years ago

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Myken Salt Lake City, UT

My family loves HelloFresh. The food is delicious! Knowing my family is getting healthy food at reasonable prices makes me feel like I'm doing something right.

4 years ago

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Jakob barre Dallas, TX

Hello fresh always send great recipes that are delicious and easy to follow. Really great for college students who don’t have time to go grocery shopping.

4 years ago

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Msindoni Pembroke Pines, FL

I tried Hello Fresh for free one time and was satisfied with my experience. The food turned out great, and the price was obviously right. The only thing I didn't like was how pushy they are to get you to rejoin after stopping your subscription.

4 years ago

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Megan A McEvoy Tallahassee, FL

I recently ordered from Hello Fresh and their food was amazing! As a college student it's great to be able to order reasonably priced, healthy meals. It really makes a difference in quality of life!

4 years ago

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Rocio Diaz Jacksonville, FL

The best company for easy, quick family meal prepping. The recipes are delicious, the prices are cheap, my family loves them! Always have a discount or coupon to use too.

4 years ago

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Steve Laird Midvale, UT

We did a trial of Hello Fresh. I enjoyed the food. It was fresh and convenient. It was a little too pricey for a large family. It would be very convenient for anyone in a city with a busy lifestyle. The food was high quality and delicious. If it had been less expensive, we would have continued using the program.

4 years ago

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Dwhoush Theodore, AL

I didn’t enjoy Hellofresh too much. The food got repetitive after a few months and I realized I was paying more for Hellofresh then if I went to the store and bought it myself. It was more of a convenience thing. We ended up canceling.

4 years ago

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Linda Lender Orem, UT

I did use hello chef for a few months. The food was great. Pricing was middle of the road . I did switch to home chef because they were much cheaper and we've been very happy

4 years ago

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Jessica Clearfield, UT

Delicious food!! I like the variety of meals you can choose from and the ease of having it delivered directly to your doorstep. It’s a little pricey for the portion sizes.

4 years ago

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Amy Christian Las Vegas, NV

I’ve tried all the meal boxes and Hello fresh is my favorite. Easy meals that are big enough for a family. Also nothing too weird or unique. But very tasty!

4 years ago

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Bryndie Managua, MN

The food is SO yummy. Unfortunately I feel like there were a few hidden fees. I had a coupon for 3 free trial meals and I still ended up paying a large amount with all the fees involved

4 years ago

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Debbie Fish Biloxi, MS

We thoroughly enjoyed our hello fresh meals! The only reason we don’t do it more is that our schedules just don’t mesh enough to cook together and eat at the same time

4 years ago

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Sanetta Rigby Riverton, UT

Hello Fresh was a fun dinner experience. The food came fresh and packaged so cute. The recipe cards were high quality, so you could reuse them. Also, the food was easy to prepare and tasted great, fresh, and flavorful.

4 years ago

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Kaydence Bonino Riverton, UT

Hello Fresh is great! The meals are great and the food is already pre-measured for you. The only problem was that it didn't make a lot for a whole family, but for just a couple it would be awesome!

4 years ago

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Landon Edwards Pleasant Grove, UT

Hello Fresh is a great company. They send me ingredients and recipes that I actually like. They also give easy to follow instructions to cook the meal.

4 years ago

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Ellen Morris Potomac, MD

Hello Fresh meal kits are delicious. I was super impressed with how high of quality the food was. The expected cook time ended up being almost double what they said it would be so this was a little frustrating.

4 years ago